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Fuel Guarantee: Transparency and Commitment
First differentiating element, and probably the most impactful today in the customer journey: the guarantee of no fuel-related price increase after booking on the maritime portion. In a context where energy fluctuations remain on everyone’s minds, Costa chooses transparency and commitment. Specifically, for Mediterranean departures this summer, the price displayed at the time of booking is final for departures through September 30, 2026. No surcharge will be added as departure approaches. For travel agents, this promise radically changes the commercial dialogue. It immediately removes a frequent objection and builds a climate of trust. The customer knows where they are going, and, most importantly, how much it will cost, with no surprises. In a competitive market, this price stability becomes a strong competitive advantage capable of tipping the decision.
Flexibility: Free Changes Before Departure

But beyond price and flexibility, Costa also provides a concrete answer to a very operational constraint: access to the departure port. On this point, the cruise line enriches its offering with simple and attractive solutions, notably around the Costa Pacifica. For certain departures from La Seyne-sur-Mer, a free train option is offered from Paris and Lyon. An initiative particularly relevant to broaden the catchment area, attract an urban clientele or meet the expectations of travelers who want to avoid driving. This ease of transportation fits into a seamless customer journey mindset, where every step of the trip is designed to be simple.

Enhanced Accessibility: Train, Car, and Alternatives to Flying
Ultimately, Costa builds a coherent and especially effective proposition: a secured price, flexible booking, and simplified access. Three elements that directly meet market expectations and give travel agents tangible, immediately actionable arguments at the point of sale. In a context where reassurance has become a key conversion factor, this approach not only facilitates the sale but also positions cruising as a clear, calm, and controlled choice.
A Clear, Readable, and Accessible Pricing Policy
This promotion helps reposition cruising as a product that is both competitive and transparent. The client perceives real value: a fair and controlled price.
By combining a guaranteed price on the cruise portion, an immediate discount, and flexibility, Costa offers a pricing narrative that is clear, reassuring, and engaging. A strategy that perfectly meets current market expectations and makes the act of purchasing easier than ever.


