The director of the British Museum said on Monday that he was “really sorry” if visitors to the prestigious Bayeux Tapestry exhibition had a disappointing experience, with some complaining of long queues.
The fragile embroidery, 70 metres long, is being shown in the United Kingdom for the first time since September 10, loaned from its venue in Normandy, France, and tickets sold out quickly.
Visitors denied access to the exhibition despite their ticket
People waited for hours to enter and, last week, some told the media that, although they had tickets, they were unable to access the exhibition because the museum had closed early for a private event.
“To everyone who did not have a good time, we are truly sorry and we want to make this right”, said the museum’s director, Nicholas Cullinan, to the BBC.
Visitors can view the tapestry in 40-minute slots, but staff noted that some “want to spend more time”, which means the following group has less time, he explained.
Next week, the Bayeux Tapestry will welcome its 100,000th visitor, Mr. Cullinan said, a figure he described as “quite extraordinary”.
The museum announced on Sunday that it would make changes to improve the visitor experience, including extended opening hours and the provision of an audio guide, more seating and clearer signage.
The exhibition of this 11th-century tapestry, recounting William the Conqueror’s conquest of England, is scheduled to run until July 11, 2027.
