Assur-Travel’s Commitment: Guiding Our Clients at Every Step

Des moyens techniques et humains mis à disposition de nos partenaires

– A user-friendly, comprehensive e-learning platform, dedicated to travel insurance. It enables teams to train on all topics related to insurance products: educational memos to understand the coverages and know how to present them clearly to clients, numerous practical cases, sales techniques, claims reporting and management, as well as the main concepts related to the regulatory framework of the profession ;

– A Card Guarantees Comparator, developed by Assur-Travel, enabling easy comparison of the guarantees of the travel insurance contract offered with those included in the client’s bank card. Whatever the card held (Classic, Gold, Infinite, etc.) and whatever the bank, the comparator quickly highlights coverage differences and any guarantees not covered ;

– A dedicated extranet space for partner travel agencies, centralizing all the functionalities needed to manage the insurance: contract subscription, real-time claims reporting and tracking, access to general terms of sale, consultation of incentives and direct access to the various tools, including the card comparator ;

– Web services and APIs, developed by our IT teams, allowing direct integration of insurance sales into the travel booking and marketing journey. A solution that thus makes it easier to integrate insurance into the tools and sales paths of our partners ;

– Reactive management and personalized support, with processing times not exceeding 5 days and dedicated contacts available by phone to answer questions and assist partners on a daily basis ;

– Tailored webinars and trainings, offered remotely or in person, depending on the needs, expectations and topics identified with our partners.

All based in Villeneuve-d’Ascq in the north of France, most Assur-Travel employees speak several languages.

It is a team of around forty people dedicated solely to handling your files and answering all your questions promptly, by phone or email.

Our motto: ensure processing times and especially reimbursement times do not exceed 5 days!

For our large account clients we go even further by assigning them a dedicated manager: they know all the processes and can address each of the client’s issues. A relationship of trust is established between the two parties, and communication is facilitated.

Finally, to energize the network, we offer webinars and trainings remotely or in person (on request), depending on the needs and topics of our partners.

A quarterly newsletter is published to inform about our latest news.

If you wish to work with a human-sized company, with contacts who provide you with tailored answers, do not hesitate to choose Assur-Travel to support you.