Regardless of their budget, today’s travelers place great importance on the quality of the experience. They seek exclusive itineraries, personalized human guidance, and a seamless handling of disruptions.
Premium travel players have grasped the evolving expectations of vacationers. Their clients want a tailor-made stay without a single hitch. When issues arise, everything must be managed behind the scenes. For this, it’s best to rely on trusted partners. The tour operator JayWay Travel paid the price for this reality. When several hotel payment cards were compromised, Capital One blocked all the cards, preventing all cardholders as well as dozens of hotels from processing any charges, which jeopardized on-the-ground travel operations.
“We had 45 cardholders, none of whom could make a purchase, nor could the hotels where our clients were staying at the time. With 50 itineraries in progress, it was a real nightmare,” recalls Charles Neville, Marketing Director for the company. But all of that is now a distant memory. Since then, the tour operator has simplified the way its cards work and the entire suite of its financial processes. Not only are the cards issued for its network of partner hotels secure and the integrated controls reduce fraud exposure, but the operator can pay its suppliers in local currency. This development saves significant sums in foreign exchange fees and, above all, makes daily life easier. In this sector, every detail matters, and the hotels’ practice of dynamic currency conversion had required hours of manual work for teams tasked with identifying and correcting any potential surcharges.
Flightpath, a company specialized in aircraft chartering and management for private business and leisure flights, is equally convinced of the positive impact a solid financial infrastructure can have on its activities. From aircraft maintenance to personnel management, including charter services, Flightpath delivers personalized, high-end experiences with no compromises. To achieve this, the company proves to be as effective on the ground as in the air, including in financial management.
Virginia Dow, Accounting Controller for Flightpath, recalls how payments were handled before the company redesigned its financial services: “It was a time-consuming manual process: piles of paperwork, long delays, and weeks spent chasing missing funds. Today, payments run smoothly, which saves us at least half a day per week.” That time saved is used to focus on the essentials: delivering exceptional service to customers worldwide.
Providing personalized services across the globe requires tapping into a vast network of partners and effectively managing international transactions to build trustful relationships and retain suppliers. Tenon Tours, a high-end travel agency specializing in tailor-made stays, experiences this daily. The agency, which relies on solid partnerships with providers and local service suppliers to offer seamless travel experiences, needed a reliable and easy-to-use solution. It chose to modernize its financial system and does not regret the decision. Operational hurdles had complicated supplier payments. Occasional delays triggered constant exchanges between teams and providers. Improving payment tracking reduced delays and ensured rapid payments to suppliers.
Strong relationships sometimes hinge on small details. “A slight deviation with a subcontractor can be manageable, but with a supplier—like a hotel hosting our clients—nine euros missing can pose real problems,” notes Charles Neville of JayWay Travel. Now JayWay pays the right amounts on time to its on-site partners. These rapid payments strengthen supplier relationships, which directly translates into a smoother service for clients.
“By paying quickly, we guarantee our clients a better service from our providers. A simple measure of financial efficiency can enhance the customer experience,” summarizes Charles Neville.
To explore in detail how to leverage your payment infrastructure to enhance the customer experience, strengthen supplier relationships, and reduce costs, check out our travel industry page.
Premium travel players have grasped the evolving expectations of vacationers. Their clients want a tailor-made stay without a single hitch. When issues arise, everything must be managed behind the scenes. For this, it’s best to rely on trusted partners. The tour operator JayWay Travel paid the price for this reality. When several hotel payment cards were compromised, Capital One blocked all the cards, preventing all cardholders as well as dozens of hotels from processing any charges, which jeopardized on-the-ground travel operations.
“We had 45 cardholders, none of whom could make a purchase, nor could the hotels where our clients were staying at the time. With 50 itineraries in progress, it was a real nightmare,” recalls Charles Neville, Marketing Director for the company. But all of that is now a distant memory. Since then, the tour operator has simplified the way its cards work and the entire suite of its financial processes. Not only are the cards issued for its network of partner hotels secure and the integrated controls reduce fraud exposure, but the operator can pay its suppliers in local currency. This development saves significant sums in foreign exchange fees and, above all, makes daily life easier. In this sector, every detail matters, and the hotels’ practice of dynamic currency conversion had required hours of manual work for teams tasked with identifying and correcting any potential surcharges.
Flightpath, a company specialized in aircraft chartering and management for private business and leisure flights, is equally convinced of the positive impact a solid financial infrastructure can have on its activities. From aircraft maintenance to personnel management, including charter services, Flightpath delivers personalized, high-end experiences with no compromises. To achieve this, the company proves to be as effective on the ground as in the air, including in financial management.
Virginia Dow, Accounting Controller for Flightpath, recalls how payments were handled before the company redesigned its financial services: “It was a time-consuming manual process: piles of paperwork, long delays, and weeks spent chasing missing funds. Today, payments run smoothly, which saves us at least half a day per week.” That time saved is used to focus on the essentials: delivering exceptional service to customers worldwide.
Providing personalized services across the globe requires tapping into a vast network of partners and effectively managing international transactions to build trustful relationships and retain suppliers. Tenon Tours, a high-end travel agency specializing in tailor-made stays, experiences this daily. The agency, which relies on solid partnerships with providers and local service suppliers to offer seamless travel experiences, needed a reliable and easy-to-use solution. It chose to modernize its financial system and does not regret the decision. Operational hurdles had complicated supplier payments. Occasional delays triggered constant exchanges between teams and providers. Improving payment tracking reduced delays and ensured rapid payments to suppliers.
Strong relationships sometimes hinge on small details. “A slight deviation with a subcontractor can be manageable, but with a supplier—like a hotel hosting our clients—nine euros missing can pose real problems,” notes Charles Neville of JayWay Travel. Now JayWay pays the right amounts on time to its on-site partners. These rapid payments strengthen supplier relationships, which directly translates into a smoother service for clients.
“By paying quickly, we guarantee our clients a better service from our providers. A simple measure of financial efficiency can enhance the customer experience,” summarizes Charles Neville.
To explore in detail how to leverage your payment infrastructure to enhance the customer experience, strengthen supplier relationships, and reduce costs, check out our travel industry page.
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