Expedia Group is evolving its platforms.
The group announced that it has deployed, more than 30 new features and improvements across Expedia, Hotels.com and Vrbo, according to its press release.
On Expedia, a conversational activity planner suggests activities, restaurants and events once the trip is booked. The flight, hotel and car options now support multi-city itineraries, with a hotel or a car for only part of the stay.
Multi-room booking lets you settle together several room types at the same hotel.
Hotels.com offers an AI-powered comparator of preselected properties according to location, amenities, price or terms. An AI tool also answers questions about a hotel, before or after booking.
The group announced that it has deployed, more than 30 new features and improvements across Expedia, Hotels.com and Vrbo, according to its press release.
On Expedia, a conversational activity planner suggests activities, restaurants and events once the trip is booked. The flight, hotel and car options now support multi-city itineraries, with a hotel or a car for only part of the stay.
Multi-room booking lets you settle together several room types at the same hotel.
Hotels.com offers an AI-powered comparator of preselected properties according to location, amenities, price or terms. An AI tool also answers questions about a hotel, before or after booking.
Deferred Payment at Vrbo
Vrbo adds natural language search and an AI voice agent that transfers the call to a human agent if needed. The option “Book now, pay later” will allow booking eligible accommodations for 0 $, by recording a credit card.
Members of Gold and Platinum OneKey, as well as up to nine travelers in their group, benefit from free airport lounge access, or OneKeyCash credits, in case of a delay of at least 90 minutes. The offer applies to eligible flights booked via Expedia before December 31, 2027.
Most of these tools are available in the United States, according to the FAQ of the press release.
“When they need help, our human agents step in with all the elements necessary to resolve the issue,” said Shilpa Ranganathan, Head of Product at Expedia Group, in the press release.
Members of Gold and Platinum OneKey, as well as up to nine travelers in their group, benefit from free airport lounge access, or OneKeyCash credits, in case of a delay of at least 90 minutes. The offer applies to eligible flights booked via Expedia before December 31, 2027.
Most of these tools are available in the United States, according to the FAQ of the press release.
“When they need help, our human agents step in with all the elements necessary to resolve the issue,” said Shilpa Ranganathan, Head of Product at Expedia Group, in the press release.
