On the occasion of the SAP Concur Fusion 2026 event, SAP Concur and American Express Global Business Travel (Amex GBT) announced new advances around Complete, their joint travel and expense management solution.
Objective: accelerate the integration of traveler and financial journeys through artificial intelligence and an enriched content offering.
Launched in October 2025 within a strategic alliance between the two groups, Complete aims to combine booking, services, payments and expense management within a single experience.
Objective: accelerate the integration of traveler and financial journeys through artificial intelligence and an enriched content offering.
Launched in October 2025 within a strategic alliance between the two groups, Complete aims to combine booking, services, payments and expense management within a single experience.
An AI connected to travel advisors
Since then, its adoption has accelerated, driven by enterprises’ demand for a smoother and smarter travel experience, according to the release.
Among the main evolutions announced, the solution now integrates a conversational platform connected to Joule, SAP’s agentic AI.
This platform is able to accompany the traveler throughout their trip, with a particular feature: an automatic transfer to an Amex GBT human travel advisor when the situation warrants, without the traveler having to switch interfaces.
The full integration of Joule is expected in the second quarter of 2026.
Among the main evolutions announced, the solution now integrates a conversational platform connected to Joule, SAP’s agentic AI.
This platform is able to accompany the traveler throughout their trip, with a particular feature: an automatic transfer to an Amex GBT human travel advisor when the situation warrants, without the traveler having to switch interfaces.
The full integration of Joule is expected in the second quarter of 2026.
Expanded access to transport contents
Complete also gains a new interface dedicated to travel managers. This homepage centralizes data, management tools, approvals and duty-of-care information.
Presented as a single entry point, it should enable monitoring programs, accessing reports and anticipating budget overruns, with analytical capabilities set to be strengthened in future versions.
Another major evolution: the complete integration of the Amex GBT marketplace, giving access to more than 600 airlines and 2 million properties, as well as content from Booking.com, Expedia, NDC and GDS.
The platform also opens to more than 80 rail operators.
The two partners also announce working on a unified NDC implementation to ensure consistent and predictable access to direct airfares.
Presented as a single entry point, it should enable monitoring programs, accessing reports and anticipating budget overruns, with analytical capabilities set to be strengthened in future versions.
Another major evolution: the complete integration of the Amex GBT marketplace, giving access to more than 600 airlines and 2 million properties, as well as content from Booking.com, Expedia, NDC and GDS.
The platform also opens to more than 80 rail operators.
The two partners also announce working on a unified NDC implementation to ensure consistent and predictable access to direct airfares.
Towards full automation of expense reports
Building on the 2025 announcements, the integration between Concur Expense and Amex GBT Egencia is being realized. Reservations made via Egencia now automatically feed expense reports with prefilled data.
« Employees no longer have to re-enter their travel details, and finance teams benefit from more reliable data », states the release. This feature is slated for rollout in April 2026 after a pilot phase.
Finally, SAP Concur and Amex GBT are launching a program dedicated to business travel management (TMCs), with two levels of certification: Gold and Silver.
« Employees no longer have to re-enter their travel details, and finance teams benefit from more reliable data », states the release. This feature is slated for rollout in April 2026 after a pilot phase.
Finally, SAP Concur and Amex GBT are launching a program dedicated to business travel management (TMCs), with two levels of certification: Gold and Silver.
