A Sector Under Pressure: When Jurisprudence Outpaces Official Guidance
Travel risk is not a new concept. What has evolved is the legal bar that professionals must meet to manage it.
Recent jurisprudence leaves no room for doubt: tour operators can no longer merely transcribe the official recommendations of the Ministry of Europe and Foreign Affairs (MAE). The Paris Court of Appeal, in a decision of March 6, 2025, condemned a tour operator that had followed MAE recommendations, which proved to be inaccurate. In plain terms: professionals must cross-check local official sources (embassies) with those of the MAE for every quote, for every client, which entails a substantial amount of time.
In September 2024, the Court of Cassation also recalled that providing correct information is not always enough: the duty to advise now imposes an active duty of investigation before sale, at least for tailor-made trips. For a trip to Hawaii, the agency must ensure that the client has not transited through countries that would render ESTA ineligible, even if the traveler did not mention it, and must not sell the trip if the visa processing time is too short.
These two rulings illustrate a fundamental trend: the professional must be nearly omniscient even though they face risks that are entirely external to them and outside their control.
This pressure is familiar to Chloé Rezlan. A travel-law attorney, she has guided hundreds of tour operators confronted with these challenges. It is from this experience and in partnership with Stanislas Lucien, an AI entrepreneur, that she co-founded Atlas Protect.
A Platform Born from the Field, Not from an Algorithm
The first module, the Intelligent Agency Profile, is the keystone: in 10 minutes, the agency provides its identity, destinations, clientele, volumes, and distribution channels. Atlas continually derives alerts, recommendations, and relevant dossiers. Nothing generic: everything is filtered to the agency’s real portfolio and its passenger volume. The professional thus receives alerts only for the destinations they monitor, as soon as an event could affect them or their travelers.
Next comes the 360° audit & dashboard: a real-time dashboard that measures the agency’s risk exposure, compares it to its competitors (IMRT Portfolio, IMRT Global Index, IMRT Sector Benchmark), and identifies the day’s priority alerts, from the risk of a potential earthquake affecting a group departure to updating the personal data protection clause.
Six Pillars of Intelligence for Total Peace of Mind
Geopolitics. Real-time monitoring across 195 countries, conflicts, diplomatic tensions, and protests. Risk levels continuously consolidated beyond the opinions of a single agency. Access to a destination-specific map that identifies geospatially where the risks lie and why.
Entry Formalities. 195 countries, 27 EU nationalities, automatic updates within 48 hours. Visa, passport, health, customs, minors, permits: the complete dossier exportable in one click for each quote. Bonus: export of the essential questions to ask to respect the duty of advisory.
Transport Intelligence. Operational performance of airlines, cancellations, delays, reliability, fleet alerts, but also marine, rail, and road blockages. Scoring based on On-Time Performance (OTP) and the average fleet age to choose the right partners.
Climate Intelligence. Extreme weather, climate events, 14-day forecasts. Sargassum tracker, cyclonic tracking, fire alerts.
Legal & Compliance. Regulatory Pressure Score, knowledge base on the Tourism Code, weekly monitoring to anticipate developments affecting travel professionals.
CGV and Contracts Audit. Contractual documents auditing module to determine compliance and protection levels and to alert on missing or risky clauses.
CLAire, the AI Assistant Who Knows Tourism Law
In a matter of seconds, she helps a travel operator handle a claim before, during, and after the trip, understand the implications of a cancellation, and verify whether their Terms & Conditions comply with the latest jurisprudence. She saves the conversation history to build a file in case of a dispute. Explicitly presented as a decision-support tool for operational matters (and not as a substitute for legal consultation), CLAIre is the travel operator’s daily safety net.
