Confidant

Designed to support advisors in their daily work, this platform centralizes training, news, marketing tools, exclusive benefits and a rewards program. It enables professionals to deepen their knowledge of the Hyatt Inclusive Collection brands while benefiting from tangible opportunities to grow their business.

Whether you are already familiar with the Hyatt Inclusive Collection resorts or you want to explore more of this universe, Confidant Collective has been created to provide you with all the keys to selling with confidence and creating even more value for your clients.

👉 Learn more about Confidant Collective

👉 Confidant Collective Registration

One of the main strengths of Hyatt Inclusive Collection lies in the richness and diversity of its brand portfolio. Today, travelers seek increasingly personalized experiences: getaways for couples, family vacations, wellness breaks, honeymoon trips, lifestyle escapes, or ultra-luxurious experiences.

With Hyatt Inclusive Collection, travel agents have access to an offering that can respond to almost every expectation:

• Impression by Secrets®, the most exclusive and refined expression of our collection.

• Zoëtry® Wellness & Spa Resorts, dedicated to well-being and the art of living.

• Secrets Resorts & Spas®, the benchmark for premium, adults-only resorts.

• Hyatt Vivid Hotels & Resorts®, a new lifestyle concept for adults.

• Hyatt Zilara® : all-inclusive resorts exclusively for adults.

• Breathless Resorts & Spas®, for a dynamic clientele seeking modern, festive experiences.

• Dreams Resorts & Spas®, ideal for families seeking high-end quality and service.

• Hyatt Ziva® : premium all-inclusive resorts for the whole family.

• Sunscape® Resorts & Spas, offering affordable and friendly vacations.

• Bahia Principe Hotels & Resorts, and its iconic brands.

This diversity represents an exceptional opportunity for travel advisors. By mastering the full range of these brands, they can precisely meet the needs of each client and increase their conversion potential.

That is precisely where Confidant Collective comes into play.

In an increasingly competitive tourism landscape, expertise remains one of the strongest sales levers.

With Confidant Learning, travel agents gain access to an interactive training program designed to deepen their understanding of the brands, destinations and the various Hyatt Inclusive Collection products.

The modules are available online and allow progress at one’s own pace. Participants will discover, among other things:

• the specifics of each brand;

• the experiences offered at the different resorts;

• the customer segments suited to each property;

• the portfolio’s latest additions;

• the flagship destinations of Mexico, the Caribbean, and Latin America.

Beyond knowledge acquisition, the training also enables earning the status of Certified Confidant, a true mark of expertise recognized within the program.

For professionals, this provides a tangible way to boost credibility with clients, enhance recommendations and grow sales over the long term.

In the face of increasingly informed and demanding travelers, this upskilling represents a major competitive advantage.

👉 Learn more about Confidant Collective

Why settle for selling a destination when you can also be rewarded for your expertise?

Thanks to Confidant Rewards, travel agents can log their bookings and accumulate points that can later be converted into rewards.

The program is designed to value partner engagement and their loyalty to the Hyatt Inclusive Collection properties.

Points can be redeemed for numerous advantages such as:

• stays at the group’s resorts;

• cash rewards;

• gift cards;

• premium products;

• various exclusive experiences.

The more a advisor grows their sales and knowledge of the collection, the greater the rewards opportunities.

This blend of training and recognition is among the program’s most valued elements. Advisors develop their expertise while benefiting from tangible advantages that reinforce their commitment and knowledge of the products they recommend.

Confidant Collective Registration: Agency Registration

If digital tools are essential, nothing replaces a local contact who can respond quickly to on-the-ground needs.

As part of its expansion into the French market, Hyatt Inclusive Collection strengthens its dedicated support for travel agencies with Yulia Tsaturyan, Sales Operations & Business Development France & Benelux.

Her mission is to guide professionals in exploring Confidant Collective, assist with registration, share the latest news, and facilitate access to the different available tools.

Agents can also rely on her assistance to:

• understand the program advantages;

• discover the latest Hyatt Inclusive Collection offerings;

• participate in trainings and webinars;

• access the available commercial resources;

• optimize their use of Confidant Collective.

This proximity helps create a true partnership with travel professionals and supports them in expanding their sales.