Hellosafe: Simplifying Travel Insurance for Professionals


Hellosafe lance sa plateforme Atlas, une marketplace de l'assurance voyage. @hellosafe

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TourMaG.com – What is the Atlas platform?

Antoine Fruchard : Atlas is a marketplace that aggregates several players. We offer between three and fifteen options per profile. For a classic trip, this notably allows price comparison and often significantly cheaper rates.

We can also insure profiles that are more atypical, including groups of up to 50 people online very quickly. We also have the feature of covering people from all over the world. We work with 200 nationalities and 200 destinations.

This can be interesting for professionals who work with foreign clients and cannot always cover them with their usual contract.

TourMaG.com – You also developed the “Atlas Coach.” What is it?

Antoine Fruchard : The idea is to help the professional know what coverage their client already has. For example, they enter their credit card and destination. We indicate the possible gaps in the card’s coverage.

We can also check whether the card covers children who travel with them. This helps answer a question clients often ask: “I’m already covered by my card, but what exactly is covered and what isn’t?”

The platform is free and accessible to any professional. It is not mandatory to sell our contracts to continue using it.


Up to 50% commission


Antoine Fruchard, co-fondateur et CEO de Hellosafe. @Louise Rivenq

TourMaG.com – How can agencies distribute insurance?

Antoine Fruchard : It’s very simple. The professional opens an account and is generally accepted in under an hour. Then they can use the platform in several ways.

They can underwrite the insurance for their client and recharge them. They can also retrieve a link and send it to the client by email or WhatsApp. The client subscribes directly and the professional is compensated.

We also offer unique promotional codes. This is notably interesting for professionals who are active on social networks. Finally, we have developed possibilities around APIs and artificial intelligence.

For example, a professional can integrate our comparator directly into their own environment, in white-label form.

TourMaG.com : What compensation do you offer to partners?

Antoine Fruchard : Partners receive between 10% and 20% commission, depending notably on volume and the public price.

We have also added the possibility of adding up to 30% more. This allows up to 50% commission, with a handling fee system added to the price of the insurance.

If the professional sells the contract at the internet price, they earn between 10% and 20%. If they add a handling fee, they can go up to an additional 30%.

We have, for example, contracts that sell for around 20 euros per week. So it remains a low price compared to the overall cost of a trip.


Atlas, a flexible solution

TourMaG.com – Which professionals are you targeting?

Antoine Fruchard : We are particularly suited for new players, especially thanks to the possibilities offered by APIs. We have built something that is very technologically current.

We also receive many requests from foreign companies. The platform is available in about twenty languages.

For traditional players, we can be more of a complement. An agency can use Atlas if it cannot guarantee a client with its usual contract, if it wants to insure foreign clients on a one-off basis, or simply to use the Atlas Coach.

TourMaG.com – What role does France play in your activity?

Antoine Fruchard : The French market accounts for around 30% of our turnover. We are also quite present in Canada, notably for historical reasons since Hellosafe’s first platform was Canadian.

France remains a growing market where we are still a small player. We are therefore eager to devote energy there. We are a French company with French founders, so this remains important to us.


Goal: enter the top 5 solutions used by travel professionals

TourMaG.com – What are your objectives for Atlas?

Antoine Fruchard : We currently have about 600 partners across all markets. I would like us to reach around 5,000 partners within two to three years.

We can collaborate as well with a blogger or a TikTok influencer as with a large Mexican travel agency. The scope is therefore very broad.

On the French market, I would like us to enter the top 5 of solutions used by travel professionals. There are already many players, but we want to offer an alternative with a different approach.

TourMaG.com – How will the platform evolve?

Antoine Fruchard : I’m thinking in particular of a more conversational experience thanks to artificial intelligence.

Tomorrow, a travel professional may no longer want to click buttons to choose a travel date. They could integrate the solution directly into their system, with formats such as WhatsApp or audio.

The goal is to simplify the experience for the professional as well as for the client.

Insurance isn’t necessarily an exciting topic. But when you have a problem abroad, knowing that there are people who can help you and that it costs you nothing remains a strong promise.

We can therefore further improve the experience, both before the trip, with the Coach Atlas, and during the trip, when a problem arises. The idea is to be able to be assisted in your language and on the channel you prefer, potentially via WhatsApp.


Caroline Lelievre Publié par Caroline Lelievre Journaliste – TourMaG.com
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New Tanzania Travel Insurance: What to Know for a Tanzania–Zanzibar Combo


Nouvelle assurance Tanzanie : quid lors d'un combiné avec Zanzibar ? - Deposiphotos.com TravelPhotoBloggers

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Since October 1, 2026, foreign travelers entering mainland Tanzania must have mandatory local travel insurance, in addition to the usual entry formalities.

This new obligation adds to the requirement already in force in Zanzibar since October 1, 2024.

A question thus arises for travelers combining a safari on the mainland with a stay in Zanzibar: should two separate insurances be taken out?


Combiné Tanzanie continentale et Zanzibar : faut-il deux assurances ?

According to the National Insurance Corporation (NIC), a single insurance is enough to cover a itinerary combining mainland Tanzania and Zanzibar. The rule depends on the first entry point into the country.

Thus, a traveler who first arrives on the mainland must take out the NIC insurance. They can then reach Zanzibar without having to purchase a second mandatory insurance.

Conversely, for an initial arrival in Zanzibar, it is the insurance of the Zanzibar Insurance Corporation (ZIC) that applies, before possibly continuing the journey on the continent.


Tarifs des assurances pour voyager en Tanzanie et Zanzibar

The two insurances are offered at a price of US$44 per person, and are valid for 90 days. They are mandatory, even for travelers who already hold travel insurance, as stated by the Ministry for Europe and Foreign Affairs in its travel advice.

Children aged 3 to 17 receive a 50% discount, and for children aged 0 to 3 the insurance is free. Group participants (starting from 10 pax) benefit from a 10% discount, according to Visas News.

Note: a visa is mandatory to travel to Tanzania. The Tanzanian authorities also require a passport validity exceeding six months from the date of arrival in Tanzania.

This Popular Destination Requires a $50,000 Travel Insurance Policy

Foreign visitors planning a stay in Kenya could soon have to contend with a new requirement before departure. The Kenyan government’s proposal aims to strengthen the medical coverage of people coming from abroad, as travel to the country remains particularly popular for safaris and expansive natural landscapes. But the measure is already stirring debate even before any potential implementation. The judiciary must now examine several points that could determine its future.

A medical coverage with very specific guarantees

The project applies to foreign nationals coming to Kenya for less than twelve months. It provides that they hold a travel health insurance with a minimum coverage of $50,000, or about €42,900. But the total amount is not the only feature of the scheme. The text details the various expenses that should be covered. The coverage would thus include up to $20,000 for medical costs, $25,000 for emergency medical transport, and $5,000 for the repatriation of remains. The scheme also provides $1,000 for mental health care and $300 for prescribed medications.

Travelers could subscribe to their policy before departing, from their country of origin. Another possibility would be to obtain insurance upon arrival, at certain designated entry points in Kenya. In both cases, the text governs the companies that may offer these policies: the insurances “must be provided by insurers licensed and authorized under the Insurance Act” , reports the Daily Nation.

This obligation would have a different scope from the optional insurances usually offered to travelers. High-end bank cards can, for instance, include medical guarantees or cover emergency evacuation, but the terms and ceilings depend on the contract. Some travel insurances, meanwhile, offer much broader international coverage. However, it remains to be seen whether these usual insurances, whether purchased separately or included with a bank card, will meet Kenya’s new requirements.

A measure suspended prior to its entry into force

However, the project has not (yet) become an obligation for visitors. Before its implementation, the Kenyan judiciary decided to temporarily suspend the arrangement. A hearing is scheduled for September 16 to examine more precisely the challenges raised against this new policy. Opponents of the project highlight in particular the lack of a sufficiently clear framework to govern its application. Questions also arise regarding the handling of travelers’ personal information and the protection of their data. These points will need to be reviewed before determining whether the obligation can actually be enforced.

The stakes are far from trivial for a country that attracts visitors every year mainly for its wildlife and landscapes. The current period corresponds notably to one of the most sought-after times for safari enthusiasts: the great migration. In Masai Mara, wildebeest, zebras and gazelles traverse the plains as they move seasonally, with river crossings that are especially spectacular. The phenomenon typically unfolds from mid-July to mid-September, sometimes into October.

Other regions offer the possibility to discover different wildlife. In Samburu National Reserve in northern Kenya, visitors can notably look for the five species grouped under the name “Special Five”: the reticulated giraffe, Grévy’s zebra, Somali ostrich, Beisa oryx and gerenuk. Nairobi rounds out this panorama with an urban stop that also grants access to several sites devoted to wildlife. For travelers planning a stay in Kenya, the situation remains to be watched. As long as the suspension is in effect and until the court renders its decision, the final terms of this potential mandatory insurance are not yet set.

Travel Insurance: Medical Assistance, a Must-Have for Peace of Mind


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For a long time, travel insurance was seen as an optional choice or a “plus” reserved for distant destinations. Today it is an essential reflex, both for travelers and for tourism professionals. At Allianz Travel, the daily experience of complex medical cases underscores a simple truth: a medical contingency can turn a dreamed trip into a challenging ordeal, emotionally and financially.

Why have medical assistance covers become indispensable? What concrete risks do uninsured travelers face? And how can tourism professionals guide their clients toward the right protections? An analysis.


Medical expenses often underestimated by travelers

When planning a trip, clients devote substantial time to selecting the destination, the accommodations, and the activities. Health, however, is not always prioritized, especially for short trips or destinations perceived as “safe.”

Abroad, the handling of medical costs varies greatly from one country to another. In the United States, Canada, or Japan, a simple emergency room visit can run into thousands of euros. Hospitalization, or even surgery, can send the bill soaring into the tens or hundreds of thousands of euros. Even within Europe, the European Health Insurance Card (EHIC) entitles access to medically necessary care during temporary stays in the European Union, but it does not cover everything: it does not replace travel insurance or comprehensive assistance, notably for repatriation.

In this context, traveling without appropriate coverage is a risky bet, with potentially considerable financial and personal consequences.


Medical expense coverage: avoiding a substantial financial burden

The emergency medical expenses reimbursement guarantee covers, within the ceilings defined by the contract, health costs incurred abroad: consultations, medications, tests, hospitalization, surgery, and emergency dental care. It often complements social security schemes that partially reimburse care carried out outside France.

At Allianz Travel, policies are designed to reflect the realities of today’s destinations, with high ceilings for medical expense coverage. This protection also allows travelers to be guided toward medical facilities suited to their situation, thereby sometimes avoiding abusive practices, depending on the destination. This is why contacting Allianz Travel’s medical teams before incurring any expenses is essential.


Medical repatriation: a medical decision that centers on the patient

Contrary to common myths, medical repatriation is never a comfort-driven decision. It is assessed exclusively according to medical criteria, in the patient’s best interest.

A repatriation may involve: a commercial flight with medical escort, a medical evacuation by air, and specific equipment (stretcher, oxygen, monitoring).

Its cost can range from a few thousand to tens of thousands of euros depending on the destination and the patient’s condition. Without insurance, this expense falls entirely on the traveler and their family.

Allianz Travel teams rely on a global network of doctors and partners, capable of rapid intervention. This operational capacity makes all the difference when every hour counts.


Telemedicine: immediate access to a doctor, even thousands of kilometers away

Medical teleconsultation is another major asset offered by travel insurance. Unsure about a symptom? Need guidance on what to do next? It enables travelers to consult with a doctor 24/7, in their own language, without traveling, and to receive a prescription in many countries if necessary. This solution, now widely adopted in the market, provides reliable and immediate medical input for many minor situations, reassuring and guiding travelers, and sometimes avoiding unnecessary consultations or hospitalizations.


Travel insurance as a trusted partner


Example of a real medical case handled by Allianz Travel teams

While vacationing in Senegal, a 68-year-old patient alerted our platform after being admitted to a local hospital 150 km from the capital. The facility was not suitable for his pathology, so the medical teams evacuated the patient to Dalal Diam Hospital in Dakar, which has an intensive care unit dedicated to contagious diseases.

As the patient’s condition deteriorated, we quickly decided to charter a medical aircraft to repatriate him to France as quickly as possible. With the help of our contractor, the patient was placed on a stretcher and isolated in a bubble to protect the accompanying medical team and the flight crew.

Within a few hours the medical aircraft reached Grenoble University Hospital Center, where the patient could be readmitted to the intensive care unit.


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Assurance voyage : l’assistance médicale, un indispensable pour voyager l’esprit léger
Allianz Partners is the world’s leading B2B2C provider in the fields of assistance, travel insurance, international health, and car insurance.

The group employs more than 22,500 people in 70 countries, speaking 70 languages and handling 95.4 million cases every year, and is committed to going further to bring peace of mind to clients worldwide.

Global Assistance, Allianz Travel and Allianz Assistance are trademarks of Allianz Partners France.

24/7, 365 days a year, we operate worldwide to provide our corporate and private clients with assistance solutions in the areas of automotive, travel, leisure, mobility, housing, employment, health, and services.

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