Violence on October 17: Tourism and Hospitality Professionals Demand Action


Violences du 17 octobre : les professionnels du tourisme et de la restauration réclament des mesures - photo prise en 2023 à Paris  - Depositphotos.com Auteur Ale_Mi

Attitude Hotels


ADN Tourisme, l’ANETT, la Confédération des Acteurs du Tourisme (CAT) et INNTO France condemn the looting and the destruction that affected several French cities.

They cite in particular the fire at the Lyon tourist information office, the damage to shops, and the attacks on public buildings.

In their joint statement, the organizations warn about the economic consequences of these violences and their repercussions on France’s image abroad.

« Premier destination touristique mondiale, la France ne peut accepter que la répétition d’images de violences et de pillages compromette la confiance de ses visiteurs et son rayonnement international. »

They call on the President of the Republic and the Government to take « without delay, all necessary measures to put an end to these violences, guarantee the safety of people and property and durably restore republican order. » The statement continues: « Beyond material damages, these events directly threaten the tourism economy. »

« Attacking a place dedicated to welcoming visitors, to the discovery of our territories and to our heritage, is a blow to the very values of hospitality, openness and sharing that underpin the tourism vocation of our country. »

The organizations add: « It is unacceptable that in France, independent professionals and often family-owned businesses can see in a few hours the efforts of a lifetime and their working tools destroyed. »


UMIH and GHR Call for Support for Victims

On the hospitality sector side, UMIH also condemns the vandalism and recalls that the right to work, to undertake and to welcome customers in safety must be protected just as much as the right to demonstrate.

The organization calls the affected professionals to contact their UMIH departmental offices in order to inventory the damages and facilitate the compensation procedures. Its confederal president, Franck Chaumes, believes that establishments cannot be, “protest after protest, those footing the bill for the violence.”

The GHR also expresses its solidarity with the victims and asks the Government to specify the emergency aid planned, notably for cash flow, compensation and the maintenance of employment. It stresses that the facilities forced to close continue to bear charges despite the stoppage of their revenue.

Hellosafe: Simplifying Travel Insurance for Professionals


Hellosafe lance sa plateforme Atlas, une marketplace de l'assurance voyage. @hellosafe

CroisiEurope


TourMaG.com – What is the Atlas platform?

Antoine Fruchard : Atlas is a marketplace that aggregates several players. We offer between three and fifteen options per profile. For a classic trip, this notably allows price comparison and often significantly cheaper rates.

We can also insure profiles that are more atypical, including groups of up to 50 people online very quickly. We also have the feature of covering people from all over the world. We work with 200 nationalities and 200 destinations.

This can be interesting for professionals who work with foreign clients and cannot always cover them with their usual contract.

TourMaG.com – You also developed the “Atlas Coach.” What is it?

Antoine Fruchard : The idea is to help the professional know what coverage their client already has. For example, they enter their credit card and destination. We indicate the possible gaps in the card’s coverage.

We can also check whether the card covers children who travel with them. This helps answer a question clients often ask: “I’m already covered by my card, but what exactly is covered and what isn’t?”

The platform is free and accessible to any professional. It is not mandatory to sell our contracts to continue using it.


Up to 50% commission


Antoine Fruchard, co-fondateur et CEO de Hellosafe. @Louise Rivenq

TourMaG.com – How can agencies distribute insurance?

Antoine Fruchard : It’s very simple. The professional opens an account and is generally accepted in under an hour. Then they can use the platform in several ways.

They can underwrite the insurance for their client and recharge them. They can also retrieve a link and send it to the client by email or WhatsApp. The client subscribes directly and the professional is compensated.

We also offer unique promotional codes. This is notably interesting for professionals who are active on social networks. Finally, we have developed possibilities around APIs and artificial intelligence.

For example, a professional can integrate our comparator directly into their own environment, in white-label form.

TourMaG.com : What compensation do you offer to partners?

Antoine Fruchard : Partners receive between 10% and 20% commission, depending notably on volume and the public price.

We have also added the possibility of adding up to 30% more. This allows up to 50% commission, with a handling fee system added to the price of the insurance.

If the professional sells the contract at the internet price, they earn between 10% and 20%. If they add a handling fee, they can go up to an additional 30%.

We have, for example, contracts that sell for around 20 euros per week. So it remains a low price compared to the overall cost of a trip.


Atlas, a flexible solution

TourMaG.com – Which professionals are you targeting?

Antoine Fruchard : We are particularly suited for new players, especially thanks to the possibilities offered by APIs. We have built something that is very technologically current.

We also receive many requests from foreign companies. The platform is available in about twenty languages.

For traditional players, we can be more of a complement. An agency can use Atlas if it cannot guarantee a client with its usual contract, if it wants to insure foreign clients on a one-off basis, or simply to use the Atlas Coach.

TourMaG.com – What role does France play in your activity?

Antoine Fruchard : The French market accounts for around 30% of our turnover. We are also quite present in Canada, notably for historical reasons since Hellosafe’s first platform was Canadian.

France remains a growing market where we are still a small player. We are therefore eager to devote energy there. We are a French company with French founders, so this remains important to us.


Goal: enter the top 5 solutions used by travel professionals

TourMaG.com – What are your objectives for Atlas?

Antoine Fruchard : We currently have about 600 partners across all markets. I would like us to reach around 5,000 partners within two to three years.

We can collaborate as well with a blogger or a TikTok influencer as with a large Mexican travel agency. The scope is therefore very broad.

On the French market, I would like us to enter the top 5 of solutions used by travel professionals. There are already many players, but we want to offer an alternative with a different approach.

TourMaG.com – How will the platform evolve?

Antoine Fruchard : I’m thinking in particular of a more conversational experience thanks to artificial intelligence.

Tomorrow, a travel professional may no longer want to click buttons to choose a travel date. They could integrate the solution directly into their system, with formats such as WhatsApp or audio.

The goal is to simplify the experience for the professional as well as for the client.

Insurance isn’t necessarily an exciting topic. But when you have a problem abroad, knowing that there are people who can help you and that it costs you nothing remains a strong promise.

We can therefore further improve the experience, both before the trip, with the Coach Atlas, and during the trip, when a problem arises. The idea is to be able to be assisted in your language and on the channel you prefer, potentially via WhatsApp.


Caroline Lelievre Publié par Caroline Lelievre Journaliste – TourMaG.com
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Civitatis Pro: Eight Years of Listening to Tourism Professionals to Transform How Experiences Are Sold


© Civitatis, visuel généré par IA

Aer Lingus


Eight years ago, Civitatis began working with travel agencies with a clear objective: to make available to the professional channel a selection of activities and experiences for destinations. Since then, the company has grown alongside agencies, tour operators and other players in tourism distribution, also adapting to a way of selling trips that is increasingly agile, connected, and demanding.

This journey has allowed identifying new needs. Because having a good product is essential, but the daily life of an agency requires more: tools that simplify operations, responsiveness in case of incidents, and, above all, a partner who knows their trade and can accompany them at every step of the sale.

All this learning is today reflected in Civitatis Pro, Civitatis’ ecosystem designed specifically for professionals in the tourism sector. As Verónica de Íscar, Chief B2B Sales Officer of Civitatis, explains: “Civitatis Pro was born from everything we have learned during these eight years of collaboration with agencies, tour operators and professionals in travel distribution in general: from our active listening, to our understanding of how they operate, and to adapting our offer to their real needs.”


From a simple product to an ecosystem designed for agencies

One of Civitatis’ strengths since its beginnings lies in its offer selection. Facing a model based solely on increasing the number of references, the company favors a carefully curated catalog of activities, excursions, guided tours, tickets, transfers and other destination-focused services, with quality as the main criterion.

But working with the professional channel has enriched this proposition. “For eight years, we have been continuously refining our solution for our 46,500 travel agencies, including the French ecosystem. Civitatis Pro is the culmination of this commitment. This new version takes a step forward by integrating management of group requests outside the platform and a tool for creating tailor-made itineraries. We have evolved toward a model where the B2B offers guidance, specialized support, and features designed specifically for our partners.” declares Georges Sans, Director of France Development at Civitatis.

Civitatis Pro is structured around four pillars: selected product, flexible technology, 24/7 support and commercial guidance. Four areas that cover different moments in the relationship between the agency, the platform and the traveler.


Carefully curated product: also facilitating recommendations

For a travel agent or a content creator, having thousands of alternatives does not always make the choice easier. That is why Civitatis Pro focuses on a pre-selected offering that helps to find the option suited to each client without turning the search into a complex process. From the must-dos of a destination to services like transfers, the offering allows enriching every trip from a single environment and with prestations selected according to quality criteria.


Flexible technology: adapting to each partner’s sales method

Selecting the product is only part of the equation. The way to access it and market it must also fit into how each company operates. That is why technology constitutes another pillar of Civitatis Pro. The platform offers different solutions and features so that agencies and partners can integrate the sale of experiences according to their own distribution model. The guiding principle is simple: technology should reduce friction, not add it. This implies developing tools designed not only for the final traveler but also for those who manage and market each booking.


24/7 support: when the sale becomes a journey

On-site experiences have a distinctive trait compared to other tourism products: the relationship with the client continues during the journey. A question, a modification, or an unforeseen event can occur thousands of miles away and at any moment. Having 24/7 support allows tourism professionals to provide after-sales assistance and support during the traveler’s experience. It is thus about extending the service beyond the transaction and bringing peace of mind both to the professional and to their client.


From “selling more” to “selling better”


Contact Civitatis


Civitatis Pro : huit ans à l'écoute des professionnels du tourisme pour transformer la façon de vendre des expériences
If you wish to access Civitatis’ catalog of carefully curated activities, do not hesitate to contact our team who will be pleased to guide you.

Georges Sans

Director of France Development

[email protected]

+33 647 183 112

Travel Agencies Commercial Service

[email protected]

01 89 71 35 74

Travel Agencies Support Service

01 85 32 16 32

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Cyprus Ramps Up Meetings with French Tourism Professionals This Autumn


Chypre multiplie les rendez-vous avec les professionnels du tourisme français à l’automne 2026 - DepositPhotos.com, Fotoember

Climats du Monde


Cyprus aims to strengthen its exchanges with French tourism professionals as autumn approaches.

The Ministry of Tourism’s delegation is counting on several meetings to present its offer, answer distributors’ questions, and assist them in marketing the destination.

This mobilization follows a record year 2025, with 4 534 073 international arrivals, up by +12.2% compared with 2024, +17.9% compared with 2023, and +41.6% compared with 2022.


Three appointments with industry professionals

First appointment: a presentation webinar on Thursday, September 10, 2026 at 11:00.

For one hour, professionals will be able to discover or rediscover Cyprus’s tourism offering, its highlights and the arguments to better sell the destination, with the possibility of exchanging directly with the teams from the Ministry of Tourism.

Cyprus will then be present at IFTM, from September 15 to 17, 2026, stand S026, Hall 1, at Paris Porte de Versailles. Custom appointments can be scheduled in advance via the Everywhere platform.

Finally, the Ministry of Tourism will host a workshop evening in Lyon on Tuesday, October 6, 2026 starting at 7 p.m., dedicated to discovering the destination and to exchanges with regional professionals.


A destination accessible all year round

With its beaches, the Troodos Mountains, its villages, UNESCO World Heritage archaeological sites and its Mediterranean gastronomy, Cyprus aims to offer a diversified slate to the French market.

The island also targets several segments, from seaside travelers to culture enthusiasts, hikers, wellness seekers and wine tourism, with a tourism activity that can develop year-round thanks to its climate.

Egypt: Bookings Rebound, but Travel Professionals Remain Cautious


Égypte : les réservations repartent, mais les professionnels restent prudents - Depositphotos.com, calinstan

MSC Croisières


Is Egypt potentially emerging from the dip caused by the Middle East conflict?

After several months in the red, bookings are rising again according to the latest figures from the EDV-Orchestra barometer.

In August 2026, the number of bookings for Egypt increases by 21.1% compared to August 2025. An acceleration after a +4.8% in July, while the destination still posted significant declines in spring: -5.5% in June, -34.2% in May, -42.6% in April and -66.8% in March.

The year had started well. Order intake showed gains of +50.3% and +17.7% respectively in January and February 2026, still according to the barometer.

The destination’s visitor numbers were also in positive territory.

After reaching the record threshold of 19 million in 2025, international arrivals rose a further 4% from January to the end of May 2026 (vs the same period in 2025), according to the Egyptian Ministry of Tourism and Antiquities.

The number of French tourists posted an even stronger rise. Already up 31% for the entire 2025, they also recorded an increase of 22% between January and the end of May 2026 (vs the same period in 2025).


An end-of-year with last-minute sales?

Data that does not reflect the spring booking standstill, as trips were already booked.

« Sales are anticipated a bit more than for other destinations. They were therefore already secured and there were no cancellations. April thus proceeded normally, departures were full. Groups for March, April, May and June, which are key periods for this activity, were arranged without any issue », explains Bruno Abenin, Commercial Director of Travel Evasion.

« Egypt has never been directly involved in the conflict » recalls Gonzague de Gélis, president of the Kuoni France Group. « We did not cancel any departures; it was bookings that were halted. It stopped completely in March, April, May and June; then bookings slowly picked up in June, we were at -50% versus June 2025. After that, things picked up in July, with an acceleration in August », he sums up.

Gonzague de Gélis mentions a 60% rise in August bookings compared to last year, a year that was already considered good.

For these bookings made in August, the tour operator notes strong momentum for upcoming departures: +40% for 2027 departures and +100% for 2026 last-minute departures. « It is the destination that is showing the strongest growth in August » he adds.


A rebound, but professionals remain cautious

At Mondial Tourisme, Selatt Erdogan also confirms the restart, but puts it in perspective: « Yes, there is a rebound, it is indeed there, but we remain below our objectives. »

The tour operator believes in the destination and therefore expands his lineup with a new seven-night combo named “Treasures of the Nile to the Pyramids of Cairo“.

The product couples a Cairo discovery with a Nile cruise, in a shorter format than the nine-night combo “Pyramids to the Red Sea“.

At Travel Evasion, Bruno Abenin remains cautious too. For him, the year is “good,” though it could have been “excellent” after the successive impacts of March, April, May and June.

Looking at the current fiscal year ending in late September, the specialist estimates that Egypt activity should still grow by 14 to 16%. « We are riding the very strong activity we saw in Autumn 2025. July-August, which are not big sales months, are tracking the same as last year. The summer was driven by last-minute sales with still available capacities.

But we must be cautious with the figures: if we go from 2 to 4 bookings that is a 100% increase, and yet it remains small… Major deals will start next week, with our main distribution partners,
» he details.

He is counting on the upcoming holidays: « We are betting on putting quite a few seats back on sale for the All Saints’ holidays. Typically, at this time, order books are full.

Here, we have specifically restocked: we have added air capacity on the two All Saints departures, notably for the Nile cruise. We are betting on selling it now, last minute.
»

As for Cyrille Fradin, president of the Karavel-FRAM-Promovacances group, he, too, remains prudent. While he acknowledges the improvement in July and August, he notes it came after a period when sales were almost at a standstill. « We started from such a low base », he recalls.


The Grand Egyptian Museum of Cairo, an extra showcase for the destination

Recalling the strong sensitivity of Egyptian sales to the evolution of the geopolitical context, he adds: « Egypt actually lives at the pace of Iran ».

According to him, every new alert concerning the Iran-U.S. conflict or the Strait of Hormuz can immediately have commercial consequences for the destination, even if Egypt is not directly touched.

The true resilience indicator will be Egypt’s ability to sustain its momentum over time, he believes.

« Where I think we can really pause to say there is resilience is when, after these few shocks, we truly see it materialize and endure over time. At that moment, we could start talking about a recovery, but right now it seems a little early… »

Nevertheless, Egypt has an asset that few destinations can claim: an exceptional historical and cultural heritage, now complemented by the Grand Egyptian Museum of Cairo.

Open since November 2025, this new site provides an additional selling point for professionals, enriching an offering already anchored by the pyramids, temples, Nile cruises and Red Sea beach stays. A factor that reinforces Egypt’s status as a destination apart.


Céline Eymery Published by Céline Eymery Editor-in-Chief – TourMaG.com
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IFTM 2026: MTS Globe to Meet French Tourism Professionals


A Clear Development Strategy in France

Stand MTS Globe IFTM 2025 © MTS Globe

Hurtigruten



Participation in IFTM Top Resa 2026 will mark MTS Globe’s third consecutive year at this essential event.

A strong signal that demonstrates the group’s commitment to continuing its development in France and to strengthening its relationships with market players.


On the stand S018, visitors will have the opportunity to chat with teams representing a broad range of destinations, including Spain, Portugal, Greece, Tunisia, Cyprus, Italy, Egypt and Turkey.

The Group, Commercial and IT services (Axis Data) will also be represented.

Also note: MTS Globe Malta / Robert Arrigo will have its own exhibition space (stand T018), adjacent to the first.


L'équipe MTS Globe à l'IFTM 2025 © MTSGlobe


Local Expertise at the Heart of the Value Proposition

One of MTS Globe’s major strengths lies in having its teams present directly in the destinations it serves. This local presence is a genuine differentiator.

Thanks to their in-depth on-the-ground knowledge, local teams can accompany partners throughout their clients’ stays, delivering rapid and tailored responses when needed.

This model also enables MTS Globe to develop close relationships with hoteliers and local providers, thereby facilitating access to competitive rates and tailor-made offers.


IFTM Top Resa: A Key Moment to Create Opportunities

The show provides a privileged moment to meet directly with the teams from MTS Globe’s various destinations, to deepen existing partnerships and to identify new opportunities for collaboration.

Appointments can be organized via the official EveryWhere platform, accessible on the show’s site after obtaining a badge, or directly with the MTS Globe teams (commercial contact below).

In parallel, MTS Globe will host a convivial moment at its stand with a champagne cocktail on the first day of the show. An ideal opportunity to meet the teams, chat in an informal setting, and learn more about one of the market’s leading international DMCs.


Contact MTS Globe


IFTM 2026 : MTS Globe donne rendez-vous aux professionnels du tourisme français
Ricardo Zotti Emilie Moser
Key Account Manager French Market
[email protected]
MTS OTS | OTS Globe
>> MTS Globe in the DESTIMAG Directory

Jans Tours Invites Travel Professionals to IFTM 2026 to Shape Tomorrow’s Travel Across Four Destinations


© Jans Tours

Hurtigruten


IFTM: three days to reconnect and prepare for 2027

A few weeks ahead of IFTM Top Resa, Jans Tours is gearing up to reconnect with its partners and tourism professionals for three days of meetings and exchanges.

For the receptive side, the trade show provides a privileged moment to take time to discuss upcoming projects, present new offerings, and share the latest inspirations from local teams.

As journeys for 2027 are already being planned, traveler expectations are evolving too: more personalization, new experiences, itineraries that depart from the classics, lesser-known addresses, and programs tailored to specific clienteles — topics that can be discussed directly with Jans Tours teams.

The objective is simple: to engage with professionals, understand their needs and collaboratively build the upcoming journeys for their clients.


Four destinations, four ways of traveling

This year, Jans Tours arrives at IFTM with four destinations to present to industry professionals: Indonesia, the Philippines, Malaysia, and Switzerland.

Four distinct realms, but a single approach: a strong local presence and teams that know their destinations from the inside out.

Indonesia remains at the heart of Jans Tours’ DNA. Bali, Java, Lombok, Sumatra, Komodo—these regions enable the creation of very diverse journeys, from a first-time visit to Indonesia to more hidden itineraries and tailored experiences.

In the Philippines, the team also guides professionals in building programs that blend islands, beaches, nature, encounters, and local experiences. A destination still full of opportunities to move beyond the most classical itineraries.

Malaysia continues to grow within the group. With its office in Kuala Lumpur, Jans Tours can rely on a locally based team to design programs aligned with travelers’ expectations and the needs of professionals.

And then, there is Switzerland.


A new destination joins the Jans Tours family

It’s one of the major novelties of this 2026 edition: Jans Tours expands its playing field with the opening of its office in Switzerland.

After Indonesia, the Philippines, and Malaysia, this new presence marks another milestone in the group’s development.

Jans Tours Switzerland is now fully operational on the ground and completes Jans Tours’ international network.

The destination opens up new possibilities for professionals: individual trips, group departures, incentives, premium stays, or tailor-made itineraries can be crafted around Switzerland’s diverse landscapes and experiences.

From the Alps to the lakes, cities to villages, gastronomy to scenic railway experiences, Switzerland offers a particularly rich playground for designing bespoke programs.

And above all, as with its Asian destinations, Jans Tours relies on local knowledge and close relationships with professionals.

So, even if the Jans Tours stand is located in the Asia space, Swiss projects are, of course, welcome!


© Getty Images Pro


An international team gathered in Paris

For this edition of IFTM, several Jans Tours team members will travel to Paris.

Anthony, Audrey, Eva and Lucie from the France office will be on hand to welcome professionals and discuss their projects.

Also present will be Geoffrey, Rudi and Benjamin, directly from the Indonesia office, as well as Sylvain, representing the Malaysia office.

An international team that will allow visitors to meet both their usual contacts in France and the teams based directly at the destinations.

Because this is also Jans Tours’ hallmark: behind every program there are local teams who know the ground realities, partners, new offerings, and experiences truly worth presenting to travelers. There is also a France-based office, with dedicated contacts, enabling French-language exchanges and close, on-site support, without time-zone constraints.

IFTM will thus be an opportunity to (re)put faces to these teams, and to take time to discuss beyond emails and quote requests.


Malaysia featured at a second pavilion

Jans Tours will also be present at the pavilion of the Malaysia Tourism Promotion Board, stand A014.

A complementary presence that will allow professionals to come and discuss the destination, its novelties, and programming possibilities.

Malaysia indeed offers numerous options for building journeys that combine major highlights with more intimate experiences. With its local team based in Kuala Lumpur, Jans Tours continues developing this destination with agencies and tour operators.

Professionals will therefore be able to find Jans Tours at two different spots in the show, depending on their needs and projects.


© Pexels


Meetings from September 15 to 17 in Paris



Jans Tours donne rendez-vous aux professionnels à l’IFTM 2026 pour préparer les voyages de demain autour de 4 destinations

Audrey Marc

Deputy Director, France

+ 33 6 70 54 20 63

+ 33 1 61 30 30 06

[email protected]

jans.tours

>> JANS TOURS in the DESTIMAG Directory


Gig Tripping: The Musical Journey That Inspires Music Professionals


Beyoncé lors de son passage au Stade de France, en 2025. Photo: TB

TAP Air Portugal


« Hello, sorry, thank you » … No, do not read these three words as a personal message! This is the title of Céline Dion’s new single, released on July 3rd.

On the same day, another icon of music released her new album; namely Madonna who, at 67, proves she can still make the dance floors vibrate.

Two international stars, two novelties… and concerts in cascade? It’s already certain for Céline Dion who promises to set the Paris La Défense Arena on fire from September 12.

To welcome the Quebecoise singer and prepare for a media overdose, the largest venue in Europe is dressed in new colors. Since July 1, it has been called Plenitude Arena, named after the energy-transition subsidiary of the Italian group Eni.



Giant concerts… and tens of thousands of tourists

For Madonna, the uncertainty persists… But the star should leverage her new opus to organize a massive tour. Fans already have ants in their fingers, ready to tap away for hours on their keyboards to snag a ticket…

The last time Madonna visited France was in November 2023 to celebrate 40 years of her career, with four Bercy shows sold out and attendees still talking about it…

Bercy… or rather the Accor Arena. By naming the eastern Paris venue several years ago, the hotel group understood the value of associating its image with the world-renowned venue ranked the second-best concert venue in the world, after New York’s Madison Square Garden.

It also takes the opportunity to fill its hotels that line the Arena with each new event. Because these giant tours now generate tens of thousands of travelers.


The concert becomes a pretext for travel

What marketing specialists, always quick to invent new expressions, call the gig tripping (gig meaning concert in musical jargon). Understand this travel trend where fans cross the planet to see their favorite artist perform live.

They turn a concert into the pretext for a trip, adding a train or plane ticket, one or more nights in hotels, and experiences. According to a Skyscanner study, about 60 % of travelers, especially Generation Z, say they are willing to travel abroad to attend a concert or festival.

The payoffs are gigantic, for tourism professionals but also for destinations. Paris hasn’t missed the boat, becoming one of the world capitals of this new “musical tourism.” To the point of offering the Eiffel Tower as a giant advertising backdrop to announce Céline Dion’s return to the stage… With worldwide buzz guaranteed!


No (yet) dynamic pricing for tickets

Already in 2024, Taylor Swift’s series of Paris concerts set the tone. And last year, Beyoncé’s three shows at the Stade de France sealed the deal. Paris was the only European city, with London, to host the American star.

All of Europe, but also Americans, Brazilians or Japanese, then flooded France. Of the 215,000 spectators across the three shows, 100,000 were foreigners.

With a major advantage for France: dynamic pricing – now the norm in air travel, hotels and now theme parks – is not yet in place in France for ticketing, where it exists abroad.

Result: it costs less for a New Yorker to come spend three days in Paris (ticket, flight and hotel nights included) than to buy a simple seat to watch their favorite star in person in the United States.


Live Nation, nouvelle star de l’Hexagone


Les festivals dopent le tourisme en région

If Paris takes the gold, other regional metropolises are also getting into the game.

The stakes are high as in 2024, live music—“live” events (shows, concerts, festivals)—drew 37.9 million spectators in France and generated 1.6 billion euros in ticket revenue (+117% in ten years).

Beyond tours (national and sometimes international) in Arenas and stadiums, from Marseille to Lille and from Lyon to Montpellier, festivals are a major concern for the regions.

Among the stars, the Printemps de Bourges, the Vieilles Charrues Festival (Brittany), Hellfest (Pays de la Loire) or the Francofolies of La Rochelle are reliable bets, with 200 to 300 thousand visitors for each.


Un secteur fragilisé depuis deux ans

In other musical domains, Jazz In Marciac (Gers) or the Festival Interceltique de Lorient also attract enthusiasts and contribute to the tourist development of the territories.

But while giant concerts are buoyed by favorable winds, the festival sector (1,356 paid festivals in 2024) shows vulnerabilities over the past two years, between rising costs (security, more “greedy” artists…) and the withdrawal of subsidies.

Not to mention climatic risks, such as the heatwave at the end of June which forced the cancellation of several major events across France, including Solidays in Paris.


Un nouveau marché pour les agences ?

It remains for professionals to own this cultural offering, which could become a growth driver; to imagine a short break in a European metropolis or to better promote France. The major platforms are in the starting blocks…

For a long time, some coach companies have organized day trips by coach to attend concerts. For instance, Voyages Girardot which, this week, offers packages (ticket, transport and possibly hotel) for The Weeknd’s concerts at the Stade de France.

Now, a few tour operators have made it their specialty. Thus OnTours (based in Dole) which markets bus + concert packages for concerts (Indochine, Muse, AC/DC…) and festivals, including abroad such as Dour in Belgium or Sziget in Budapest.


Very rare seats !

Meanwhile, Eventeam (the official hospitality agency at the Stade de France) offers a VIP approach (privileged access, shared box seating, catering…), for instance to applaud the rapper PKL or the American star Jay-Z.

In a context of ticketing concentration among a few global players like Ticketmaster, the difficulty of accessing tickets in large numbers remains.

Thus, for Céline Dion’s Paris concert series, OnTours notes on its website that it has not received an agreement for ticket sales. It simply offers hotel-only options, near the Arena. You still have to manage to snag a seat; a mission almost… impossible!

Business Travel: GolfDay Invites Professionals on August 25


Le GolfDay du voyage d'affaires se tiendra au Golf de Fourqueux le 25 août 2026 - Photo S4BT

Costa Rica


The fourth edition of GolfDay for business travel will be held on August 25, 2026 at the Fourqueux Golf Club. Organized by S4BT – Solutions for Business Travel, the event will bring together players in business travel for a day that blends sporting competition, an introduction to golf, and professional networking.

According to the organizers, this new edition already attracts strong interest, with many registrations recorded several weeks before the event. Registrations remain open subject to availability.

The goal of GolfDay is to foster exchanges in an informal setting, prior to the resumption of activity.


The program will begin at 7:45 a.m. with a welcome coffee, before the competition kicks off at 9:00 a.m. Participants wishing to explore the discipline can take part in an initiation supervised by professionals starting at 11:30 a.m.

All guests will then reconvene around a networking lunch at 2:00 p.m., followed by the prize-giving.

The competition is open to industry professionals holding a valid FFGolf license. Non-golfers can participate in the initiation before joining the other participants for the networking sessions and the closing ceremony.

“GolfDay has become a true gathering moment for the players in business travel. It is an opportunity to meet differently, to take the time to exchange before the back-to-school rush, to create new connections and to share a convivial moment before the resumption. The enthusiasm for this fourth edition is already on track.

We are looking forward to welcoming you on August 25, 2026 on the Fourqueux greens to experience together a wonderful day, blending business, good humor… and, of course, a few fine swings!”
, says Rebecca Xerri, Global Chief Marketing Officer of S4BT.

LATAM Airlines: Global Sales Support Excellence for Travel Professionals


© LATAM Airlines

Costa Rica



To accompany its distribution partners, the company relies on a highly specialized structure: the Global Sales Support (Global Sales Support – GSS) team. This tailor-made service is entirely dedicated to assisting travel agencies across all segments (leisure, business, online) as well as companies affiliated with the LATAM Corporate program, thereby ensuring efficient and borderless commercial connectivity.


A Multilingual Infrastructure and International Expertise

One of LATAM Airlines’ Global Sales Support’s major strengths lies in its international dimension and its ability to adapt culturally. The GSS team handles an impressive annual volume of more than 1.5 million requests worldwide. To offer a smooth and personable experience, the service is structured to respond in six key languages: French, Spanish, English, Portuguese, German, and Italian.

For Europe, and especially for the French market, service hours are perfectly aligned with the rhythms of local agencies. French-language support is available Monday through Friday, from 9:00 to 17:00, ensuring optimal responsiveness during business hours. Beyond these time slots or for absolute operational emergencies, the global channels take over to guarantee business continuity on a global scale.


360° Support: The Pillars of LATAM Airlines Support

The GSS service offering has been segmented to address with precision each type of issue encountered by travel agents. It revolves around four major areas of intervention :

1. Operational and Technical Support. This pillar forms the core of daily assistance. GSS advisors accompany agents through complex technical steps such as fare calculation (public or private fares), ticket reissuance procedures, and the association of electronic EMD documents for ancillary services, notably seat selection and baggage. Additionally, this unit handles requests for special services essential for passenger comfort, such as Unaccompanied Minor assistance (UMNR), or the carriage of pets in cabin (PETC) and in the hold (AVIH).

2. NDC Support by LATAM Airlines. In the era of digital transformation, LATAM Airlines positions itself at the technological forefront with its own NDC ecosystem. The GSS support offers specialized assistance for all requests related to issuances and redemptions via this platform. Whether it is voluntary changes or involuntary reissues following itinerary changes, the team also manages specific commercial exceptions (such as proposals to change airports for affected passengers), enabling agencies to navigate this new technological environment with ease.

3. Commercial and After-Sales Support. Profitability and administrative management of travel agencies are also central priorities for LATAM Airlines. The GSS support acts as a facilitator in resolving disputes related to Debit Memos (ADM). It is also responsible for applying commercial flexibility policies (pre-sale waivers) and discounts directly via the Latam Trade portal. Agents can request handling of refunds and the creation of user accounts in the private space.

4. Group Management. For group travel, Series and Charter Flights LATAM Airlines offers robust solutions for groups of at least 10 passengers sharing the same itinerary, whether for corporate or leisure purposes. The GSS offers two negotiation formats: ad-hoc groups, and the “AD HOC Series” for off-schedule requests. For large-scale projects, the Charter service manages the entire operational chain: PNR creation, invoicing, integration of name lists, issuance of the Master Ticket, and transmission of manifests to airport authorities.


© LATAM Airlines


Des canaux de communication optimisés et des engagements de service (SLA) stricts

To minimize waiting times for professionals and ensure maximum efficiency, LATAM Airlines commits to rigorous service standards (SLA) across several fast-response communication channels:

● Phone: Via the dedicated French market line (+33 184080261), the average response time is 3 minutes, allowing you to speak directly with an advisor for case follow-up.

● Online chat: Available directly on the portal www.latamtrade.com, this channel offers real-time interaction with a specialized agent, with an average wait time of only 20 seconds, enabling immediate contact for urgent cases.

● Email: For cases requiring the submission of documents (such as [email protected]), LATAM guarantees an initial response within 8 hours and a final resolution within 48 hours.


© LATAM Airlines



LATAM Airlines : un Support Global des ventes d’Excellence pour les professionnels du voyage
Commercial Contact

Anabelle Araujo – [email protected]

Commercial Help Desk :

[email protected]

Groups Service :

[email protected]

More information on our travel agents platform: www.latamtrade.com