Fees Archives - Com Namibia

Flightright Takes on Reimbursement of Rerouting Fees with Ticket Refund+

November 1, 2026 by Amara Nambinga

When a flight is canceled, the airline must offer the passenger the choice between a refund of the ticket or a rerouting to the final destination, under comparable conditions and at no extra cost.

But in certain situations, the traveler may find themselves needing to seek a solution on their own in order to continue their journey.

Expenses can cover a new flight, a train or bus journey, a rental car, or even a ride-sharing option.

Those costs average 224.57 euros per passenger during a flight disruption, according to Flightright.

The specialist in compensating air passengers has therefore launched Ticket Refund+ to complement its existing service of assisting with compensation requests.

Compensation and Refund: two distinct procedures

The reimbursement of alternative transport constitutes a process separate from the standard flat-rate compensation provided by European regulation.

For a cancellation, the compensation can reach 250, 400, or 600 euros, depending on the distance of the flight and provided that the conditions are met. It may notably not be due when the cancellation is linked to extraordinary circumstances.

The right to re-routing, however, does not disappear because of extraordinary circumstances. The airline must always propose a solution allowing the passenger to reach their destination under the rules governed by the regulation.

Ticket Refund+ therefore targets situations in which the passenger had to organize and pay for replacement transport themselves.

Flightright then seeks reimbursement of these expenses from the airline, upon presentation of the supporting documents. “Until now, a passenger forced to advance the cost of a new flight or train often had to fight on two fronts: obtaining compensation and recovering the costs incurred to continue their journey. With Ticket Refund+, we now handle both procedures simultaneously,” explains Jan-Frederik Arnold, CEO of Flightright.

European rules set to evolve

The question of re-routing is also expected to gain more prominence in the coming years.

A new European regulation adopted in September 2026 notably provides that a passenger may organize their own re-routing if the airline has not proposed a solution within three hours of their request.

The necessary, reasonable, and appropriate costs could then be reimbursed, up to a limit of 400% of the ticket price.

However, this provision is not yet in effect: the regulation will enter into force on 22 October 2026, but its new rules will apply from 23 October 2027.

In the meantime, passengers should, in particular, keep receipts of their expenses when they have had to arrange replacement transport.

Train and Flight on a Tight Schedule: Should the Airline Reimburse Fees? [ABO]

September 13, 2026 by Amara Nambinga

Train + Avion : vol avancé, la compagnie doit-elle rembourser les frais ? - Depositphotos.com tanja.kitura@gmail.com

Hurtigruten

A couple approached the Mediation after incurring additional expenses following a schedule change to their trip, which combined a train journey with a flight to South Korea.

The travelers had booked a single ticket that included a train ride to Paris-Charles de Gaulle Airport, followed by a flight to Seoul. After a schedule change, the flight was moved up by more than an hour, reducing the layover to just 1 hour and 50 minutes.

Feeling this interval insufficient to comfortably complete the connection, they chose not to use the planned train and instead left the day before. This decision incurred train, hotel, meals and transportation costs, totaling more than €500.

What the texts say:

On the legal front, the Mediation recalls that European Regulation No. 261/2004 does not apply to multimodal tickets combining a train and a plane within a single contract. The file is therefore assessed under the general contract law framework.

Under Article 1217 of the Civil Code, a traveler can seek redress when the contract is not performed as agreed.

Yet, in this case, the layover was only 1 hour 50 minutes, while Paris airport guidelines require a minimum 2 hours 30 minutes between a train and a flight.

The Mediation also notes that the airline ultimately accommodated the passengers on the Seoul-bound flight even though they had not taken the intended train segment, which amounts to acknowledging that they had to organise themselves at their own initiative.

What the Tourism and Travel Mediation recommends:

Under these circumstances, the Mediation concludes that the costs incurred to reach Paris the day before may be reimbursed on the basis of contractual liability, provided that the travelers furnish the supporting documents.

It therefore recommends covering the duly justified expenses.

Find all practical cases of the Tourism and Travel Mediation by clicking HERE.

Baggage Delay: Which Fees Must the Airline Reimburse?

August 24, 2026 by Amara Nambinga

Refus d'embarquement : surbooking, retard à la porte... qui doit prouver quoi ? - DepositPhotos.com Auteur encrier

IFTM prenez RDV avec TourMaG

A traveler approached the Mediation following an incident on a flight operated by a French airline. He sought reimbursement of expenses incurred due to the late delivery of his baggage as well as their partial damage.

The case concerns a trip taken by a family of four with four checked suitcases, a stroller and an infant car seat. Upon arrival, no luggage was returned.

The suitcases were handed back the next day, while the stroller and the infant seat were not returned until forty-eight hours later. One of the suitcases was also reported as damaged.

While awaiting the return, the passengers had to purchase various essential items (child transport equipment, stroller, clothing, hygiene and feeding products), for a total of 1,233.57 euros. The airline acknowledged the delay and the late delivery, but contested covering the entire amount of expenses.

Ce que disent les textes :

To form its opinion, the Mediation relied on Article 17 of the Montreal Convention of May 28, 1999, which provides that the air carrier is liable for damages resulting from loss, delay or damage to checked baggage while in its custody.

In the event of a delivery delay, the airline must therefore reimburse the passengers’ reasonable and necessary expenses.

By contrast, transport rules and case law acknowledge that only strictly necessary costs may be reimbursed; some purchases fall under personal choices or goods not essential to the waiting situation.

Ce que préconise la Médiation Tourisme et Voyage :

The Mediation also recalls that the airline’s general conditions advise against placing certain essential items in checked luggage, notably medications or items required for daily use. In this case, the costs related to infant hygiene and feeding products were therefore not retained.

However, purchases made necessary by the prolonged absence of the stroller and the infant seat, as well as clothing bought while awaiting the baggage, were considered reimbursable as first-necessity expenses.

Regarding the purportedly damaged suitcase, the claim was rejected due to a lack of sufficiently probative elements allowing to establish the extent of the damage and assess the amount, in accordance with Article 9 of the Civil Procedure Code which requires each party to prove their assertions.

In the end, the Mediation recommended a partial reimbursement of the incurred expenses, up to 1,112.12 euros, to settle the dispute amicably.

Find all the practical cases of the Tourism and Travel Mediation by clicking HERE.