Hotel Industry: From Star Ratings to AI, Subtle Yet Firm Shifts [ABO]


Perrine Edelman : "Je ne parle pas de points forts et points faibles, car ce n’est pas adapté ici, il s’agit de prendre le pouls des évolutions, elles ne sont ni positives, ni négatives.  De même, je ne parle pas d’avenir, n’ayant pas de boule de cristal, mais à la lecture de mes analyses, on peut relever les éléments qui pourraient durer et ceux qui pourraient encore évoluer" - Photo PE

PONANT


Stars lose influence in hotel selection

First point: The three main criteria for choosing a hotel remain unchanged: location, price, and e-reputation.

By contrast, guests are paying less attention to star ratings when they make their choice. They are now only 8% to use this indicator, compared with 16% in 2022. The end of an era? Yes.

It must be admitted that traveler ratings and reviews are far more consulted and taken into account. To enlighten you, Perrine Edelman, associate director of the firm, shares her analysis of the most telling data from the study. That said, do these allow us to imagine the future of the hospitality industry with certainty? For this expert, prudence is required: not really!



Word-of-mouth surprisingly no longer, or hardly, a factor in choice. While stars convinced 64% of European travelers in 2009, they weigh in at only 8% today, i.e., half as much as in 2022. Why? Mostly due to a lack of understanding of the references assigned to each range.

Location, a caveat: generally, business travelers look for a hotel close to their meeting/workplace. While leisure travelers are more accepting of distance relative to their tourist activities.


Similarly, only 1% of respondents rely on a loyalty program and 1% on environmental labels and commitments in their criteria. A surprising finding given the growing environmental sensitivity!

We can also add that online platform filters have significantly expanded: you can find a wide range of amenities, booking conditions, as well as different types of accommodation (not only hotels) and profiles (pets allowed, couples or families, accessibility for disabled, LGBTQ, kid-friendly…).


Only 5% of hotel guests say they use AI in their hotel search

On the AI front, where do we stand? The 5% share is surprising, but it has probably evolved since the start of the year (the survey was conducted in February–March).

In any case, for now, if travelers use AI to organize their stays, it may still not be the preferred tool for searching for a hotel. It must be said that dethroning Booking and its peers is difficult, as their platforms are well designed for this search phase.


Reception and hospitality at the heart of the hotel industry


Rooms, the basics above all

But the hotel primarily sells rooms. What matters most in a room are the basics: cleanliness (for 60%), bedding (for 49%).

As for the importance of Wi-Fi, it is no longer a question for 96% of guests, who want in this order: power outlets at the head of the bed (88%), air conditioning (86%), and darkness through blackout curtains (82%).

Note also that 68% of guests dislike having the bathroom open to the bedroom, a layout that has been fashionable in recent years but has reached its limits.


Spa & well-being, an amenity that high-end clientele have grown to love

Finally, note that 34% of luxury hotel guests regard the presence of a spa as essential (compared to 21% in 2022) and 15% of them frequently book massages and other treatments (vs 2% in 2022). Well-being is no longer exclusive to the luxury segment. It has become commonplace.

More broadly, the wellness market is in full expansion. According to GWI data: 60% of global health expenditures are now devoted to well-being. This wellness boom can be explained by several factors: individual health responsibility following the Covid shock, the rise of psychological, emotional, and mental distress (mental health expenditures represent 28 billion euros for health insurance and the leading cause of long-term sickness absence).

As the population ages, it drives societal and cultural transformations that place well-being at the center of our concerns. We should eat better, sleep better, breathe better, work differently, travel differently…


Josette Sicsic - DR

Journalist, consultant, speaker, Josette Sicsic has been observing the world’s mutations for over 25 years to analyze their consequences for the tourism sector.

After developing Touriscopie for more than 20 years, she remains at the forefront of current events where she decodes the present to forecast the future. On the site www.tourmag.com, in the Futuroscopy section, she publishes several times a week forward-looking and analytical articles.

Contact: 06 14 47 99 04

Email: [email protected]

The Marche: Italy’s Other Tuscany and Its Subtle Charm

An air of opera soars toward the vaulted ceilings decorated with arabesques and trompe-l’oeil. The morning’s golden light dances on the walls, revealing here and there fragments of frescoes that have sailed through the centuries. It is within the setting of this small palace nestled in the heart of Montecosaro, a medieval town of 7,000 inhabitants, about ten kilometers from the Adriatic coast and ranked among Italy’s most beautiful, that designer Emanuele Coppari, aged 48, works. With diamond-cut curls at each ear, a ring in his nose, and a face etched with a sculptor’s knife, the man would not look out of place in a Cinquecento aristocratic portrait—the golden era of the Italian Renaissance in the 16th century. This loquacious all-around talent is renowned across Europe for sketching luxurious shoes for women—which seems almost natural in a region whose name is Le Marche (The Marche) in Italian (pronounced “lay mar-kay”). Yet the artist also envisions sophisticated jewelry, invents decorative objects, designs theater sets… Recently, he added a new activity to his repertoire that some of his clients had been asking for: creativity workshops. Far from daily routine, participants travel to his studio to rekindle inspiration…

And it works! A simple glance from the window is enough to understand why. Outside, it is the grande bellezza (“great beauty”). Between sky and earth, Montecosaro, all dressed in pink-hued bricks, crowns the top of a lush hillside.

The Record for Italy’s Most Beautiful Villages

A road branches off from there, winding over gentle hills dotted with olive trees, striped with vines, and carved by furrows. Further afield, an ancient stone bridge spans a river; sturdy farms carry themselves with airs of impregnable little kingdoms; a church rises with a procession of neatly aligned cypress trees. Grande et éternelle beauté, meticulous and pictorial, of these Transalpine landscapes that resemble the backdrops of Renaissance masterworks, which are too often—and wrongly—imagined to lie only between Pisa, Florence and Siena.

Trancoso: Bohemian Charm and Subtle Luxury


Plage des cocotiers © Marcio Filho MTur

Dream Yacht


Trancoso: a village with a unique charm

Located on Bahia’s southern coast, Trancoso preserves an intimate atmosphere where time seems suspended. Its famous Quadrado, lined with colorful houses and historic churches, embodies the village’s soul: elegant, artistic, and deeply authentic.

At dusk, the subdued lights, exclusive boutiques and refined restaurants create an ambience that is both chic and relaxed, the signature of the destination.


Preserved beaches: between exclusivity and wild nature


Plage du miroir - © Marcio Filho MTur

Surrounded by spectacular beaches lined with palm trees and cliffs, Trancoso offers a natural setting of rare beauty. Praia dos Nativos and Praia dos Coqueiros allure with their elegant atmosphere and proximity to the village.

Further south, Praia do Espelho reveals a paradisiacal landscape featuring natural pools, crystal-clear waters and ochre cliffs, while more secluded beaches invite an exclusive experience away from the bustle.


Exclusive experiences: Bahia, reimagined


Quadrado historique de Trancoso © Marcio Filho MTur

The charming little church of the Quadrado in Trancoso, offering a privileged view of the ocean, stands as one of the destination’s greatest symbols. Surrounded by colorful houses, stylish boutiques and refined restaurants, it perfectly embodies the village’s unique atmosphere, between bohemian charm and discreet sophistication.

Trancoso is also discovered through exclusive experiences: sunset horseback rides, boat excursions, intimate beach dinners and wellness moments in nature.

The destination’s identity draws on Bahian traditions, blending music, crafts and local cuisine, creating a warm and authentic atmosphere.


Spectacular nature: cliffs, mangroves and coconut trees

Beyond its iconic beaches, Trancoso reveals a rich biodiversity among mangroves, tropical forests and preserved natural reserves. Guided walks allow visitors to discover untouched nature, punctuated by exceptional panoramas of the Atlantic Ocean.

The destination’s peaceful atmosphere invites slowing down and enjoying a simple luxury, oriented toward the essentials.


Charming hotels and exclusive addresses

Trancoso is home to some of Brazil’s most exclusive hotels, where design, privacy and integration with nature create unique experiences.


Hotel Focus: Fasano Trancoso


Cuisine: Bahian flavors and tropical sophistication


Cuisine © Hotel Uxua Trancoso

Trancoso’s gastronomy celebrates Bahia’s flavors with elegance and creativity. Fresh seafood, grilled fish, dendê oil, and tropical ingredients compose an authentic cuisine elevated by contemporary influences.

Between intimate Quadrado restaurants and ocean-facing tables, every culinary experience becomes a sensory journey blending simplicity, freshness, and refinement.

Tips by Brazil Sensations

• Private horseback ride at sunset along the beach

• Exclusive lunch overlooking the sea at Praia do Espelho


• Wellness experience and a massage in nature

• Intimate dinner under the stars in the historic Quadrado

• Stay in a private villa with panoramic ocean views

Trancoso speaks to travelers seeking the perfect balance between preserved nature, bohemian elegance, and discreet luxury.

With Brazil Sensations, every stay becomes an exclusive experience, crafted in meticulous detail to reveal Bahia’s most refined essence.



Trancoso : entre charme bohème et luxe discret

Chloé Hathaway

General Manager

55 21 32 64 19 02 / 55 21 9 84 94 20 30

[email protected]

https://brazilsensations.com

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