Agency Manager: “The State Took One-Third of My Earnings Until Retirement!” [ABO]


Une vie bien remplie est aussi un gage de contribution pour nos finances publiques, le principal coût étant lié à l’arrêt de l’activité et à la transmission - Photos : Bertrand Sampeur et DepositPhotos.com, AndreyPopov

Hurtigruten


Iris was born in Andalusia to a Spanish father who is an architect and a French mother who works as a midwife. The second of three siblings, her older brother Jason is two years her senior.

In the year following her birth, her family decides to settle in France, in the beautiful city of Lyon, after a professional opportunity opens up for both parents.

It is in this splendid city, nourished by two rivers, that Iris grows up in a lovely apartment perched on the slopes of Croix-Rousse, within a close-knit and happy family.

During her childhood, the young girl naturally remains under her parents’ care. Until she turns 18, her needs are limited to basic necessities and a few leisure activities.

Based on an average annual consumption budget of 9,600 euros for 18 years, Iris thus paid 18,904 euros in VAT to the State on her consumption.

Once she becomes an adult, she decides to become a travel agent, her parents having passed on to her a taste for discovering civilizations and foreign cultures.

It is then that she chooses to pursue quality education at a business school renowned for its programs in Aix-en-Provence (I will not name it, but you will recognize it!). Coupled with an MBA, it is a total of five years of study that follow, giving her a solid foundation for her future career.

In order to relieve her parents financially, Iris works during school holidays, earning income that is exempt from tax and allowing her to have more financial ease. However, no social assistance is granted to her. Therefore, like every student, every cost is accounted for.



Studies… to the profession of travel advisor

During these 5 years, her budget rises considerably and averages 2,800 euros per month, covered by her parents for 2,000 euros and 800 euros from her additional income.

It must be admitted that Iris already begins to travel, which weighs a bit on her budget but reinforces her in her professional choice.

During this five-year period, Iris has contributed 14,750 euros not indexed to the State in VAT on her consumption.

With her MBA in hand, the young woman begins to look for work and sends her résumé to cities near airports to better organize her own trips.

This is how she is selected by a tour operator in Annemac—oops, Annecy. A great position for her, being near Geneva and Lyon airports, which offers her many departure options.

It is in this company that Iris truly moves from theory to practice (even though she has already completed internships and occasional assignments while learning). Placed in a wonderful team, she discovers all aspects of the job over five years.

With a net monthly income of 2,200 euros that she spends entirely in her living expenses, she triggers her first income tax payment of 1,800 euros per year (9,000 euros over the period) and allows the State to recover 7,600 euros in VAT on the products of her consumption.

It is at this moment in her life that Iris decides to embark on creating a travel agency.


Starting a travel agency: VAT, income tax and corporate tax

After searching for the ideal place to establish herself, Iris decides to set up her travel agency in Old Nice, where it is so pleasant to stroll before dining on a typically southern dish.

At the age of 28, the young business owner has very little savings, with all her budget going toward travel! She therefore seeks family and friends’ help, installation-assistance platforms, and, of course, a bank.

Having gathered the necessary funds, she launches the creation ex nihilo with taking a lease on a local, its fitting out, and she creates a pretty agency in Mediterranean tones after obtaining registration with Atout France, her financial guarantee, her management and invoicing tools, her website, etc.

And thus, from the age of 28 to 65, Iris will manage her agency with the ups and downs of fortune: global geopolitical crises, epidemics, staff management, IT issues, etc., but also her sources of enchantment, such as discovering new destinations with her referenced TOs, meeting clients, sharing experiences, etc.

The average income level for Iris during this period hovers around 2,800 euros net with occasional bonuses, bringing her total average net income over this period to 4,000 euros.

During her career, Iris will have enabled the State to collect 118,000 euros of VAT on her consumption as well as 228,000 euros of income tax.

Her company did not pay much corporate tax, except in the early years to build up working capital and repay loans, amounting to 40,000 euros.


Selling her agency… at what price?

In the meantime, Iris has met the person with whom she will have the chance to conceive Anaé, her only daughter, who today shares her love of travel without it having become a professional pursuit.

Unfortunately, that romantic partnership did not last, leading to a separation after 15 years of life together.

At 65, Iris ultimately decides to sell her travel agency for a substantial 300,000 euros. Benefiting from retirement-exemption provisions, she is taxed on this amount only for social contributions, at 18.6%, thereby escaping income tax of 12.8%.

The amount due to the State for her sale thus stands at 55,800 euros, leaving her with a disposable sum of 244,200 euros.

Owns her apartment, Iris then goes to her notary to plan its transmission to her only daughter Anaé, and to obtain a calculation of inheritance tax in case of death.

She informs him of her assets:

a principal residence apartment valued at 380,000 euros and fully paid for after many years of loan repayments on a 20-year mortgage ;

520,000 euros in cash resulting from the sale of her business, savings (220,000 euros) and her parents’ inheritance (60,000 euros).

The notary informs her that she is entitled to only a 100,000 euro allowance for calculating inheritance tax, bringing the burden to 182,961 euros!

Thus stands Iris’s life-and-economy balance sheet:


Gérant d'agence : "L'Etat a pris un tiers de mes gains jusqu’à ma retraite !" [ABO]


Daniel Borja, expert-comptable et commissaire aux comptes

River Port Operations Manager: The Hidden Job That Makes All the Difference


Un responsable d'escale n'est pas là pour accueillir un bateau, il est là pour préparer son arrivée - DepositPhotos.com, kateafter

CroisiEurope


I didn’t wear the stripes, but I was in charge of my destination. For nearly twenty years, that sentence summed up my daily life as a port-of-call manager.

Over the seasons, some captains even greeted me with a smile: “The Pitbull of Caudebec has arrived!”

A nickname given with much affection, because they knew that, if I could help them, I would always do so. But they also knew that when it was time to remind a safety rule, enforce a procedure or settle a delicate situation, I would not yield.

At the time, this sometimes led to some lively discussions. Today, when I meet some of these captains, they tell me again about those little frictions, laughing. It just shows that they mostly gave way to a genuine relationship of trust.

I wasn’t a captain. I wore no insignia. Yet I was responsible for everything that awaited the ship on land. And that is perhaps the most beautiful definition of the job of a port-of-call manager.



A profession that goes unnoticed… until it does not exist

Contrary to common belief, a port-of-call manager isn’t there to greet a ship. They are there to prepare its arrival.

Well before the vessel docks, they coordinate local stakeholders, anticipate difficulties, share useful information and ensure that everyone has the elements they need to work calmly.

The captain is responsible for his ship, his crew, his passengers and on-board safety.

The port-of-call manager is responsible for onshore reception conditions.

Two different responsibilities, one common goal: to offer a smooth, safe and enjoyable call. And above all, to entice companies to come back!


Anticipate rather than repair

We often imagine that our job consists of solving problems. In reality, our greatest achievement is precisely preventing them.

I recall the commissioning of a new pontoon. The first vessel was due to arrive around four in the morning. I was on the quay. The Seine pilot, surprised to see me at that hour, said: “What are you doing here?” I simply replied: “It’s the first use of this pontoon. I want to see how the maneuver and the docking unfold.”

Once the boat was moored, I felt reassured. I knew I could tell the following captains that everything worked perfectly.

This scene perfectly sums up this profession: being present before a problem arises, checking before reassuring, observing before asserting.

A demonstration, works, a change in circulation, a power outlet out of service or important information for the crews… nothing should be discovered at the last minute.

And when an unforeseen event occurs despite everything, of course we must find a solution, but above all understand why it happened so it does not recur.

A procedure to clarify, information to convey earlier, an organization to adjust: every difficulty should help improve the next call.


The bridge between the shore and the sea

The port-of-call manager is above all a facilitator.

They understand the constraints of captains and crews, but also those of local authorities, tourism offices, merchants, sightseeing sites, technical services, quay managers and security services.

They must know how to speak all languages: the language of the shore, that of elected officials, that of tourism, and that of economic partners.

Their role is to circulate information, foster understanding and build a relationship of trust, because a successful call does not rest solely on a quay or infrastructures: it rests above all on the women and men who make it possible.



A deeply human adventure

For nearly twenty years, the captains taught me as much as I offered them. They knew their vessel inside out; I knew my territory inside out.

As the seasons passed, a genuine relationship of trust was built.

Some captains would simply call me on arrival: “Hello Aurélie, we’re arriving soon!”

Of course, we spoke about the call. But I also had the chance to share with them the major moments of their lives. I was invited to weddings, to baptisms, I shared their joys as well as their worries. I even received a photo of a newborn before the company was informed.

Sometimes, a simple glance or a simple call was enough to understand that we needed to adjust an organization or to convey information before it became a problem.

This trust, built call after call, is surely the most beautiful reward of this job. Because beyond the quays, the procedures and the schedules, there are above all women and men who pursue the same objective.


A responsibility in service of an entire destination

The port-of-call manager is probably one of the few professionals who works for cruise lines, crews, local authorities, tourism offices, merchants, sightseeing sites and, of course, passengers, all at once.

Their role is to bring together all these interests toward a common goal: a successful call.

When crews are well welcomed, they work in better conditions.

When local actors are informed and coordinated, visitors fully enjoy the destination.

When companies find reliable interlocutors, they naturally want to return.

Cruise passengers, for their part, generally will never meet the port-of-call manager. And that is rather good news. Because when a call is perfectly prepared, everyone can simply enjoy their day without imagining all that happened behind the scenes.

Passengers will carry memories of a wonderful discovery; companies will remember a destination where it is easy to work; and crews will run into, call after call, familiar faces.

Because at heart, a successful call is not only the one where no one noticed any difficulties. It is also the one where you want to return, as much for the destination as for the women and men who bring it to life.

Read also: Our special dossier dedicated to river cruising


About Aurélie Feray


Aurélie Feray - Photo : AF Fluvial Conseil

Founder of’AF Fluvial Conseil, Aurélie Feray supports territories and actors in river tourism on the challenges of port calls, passenger experience and tourism development.

Through her chroniques, she shares a ground-level view of the backstage of river tourism, the functioning of port calls and the links between boats, crews, destinations and travelers.

Contact : [email protected]

Pullman Ninh Binh Appoints David Stanley de Brito as General Manager


David Stanley De Brito est un professionnel de l'hôtellerie très respecté avec plus de 30 ans d'expérience

IFTM


The Pullman Ninh Binh (Vietnam) has officially announced the appointment of David Stanley de Brito to the position of general manager. In this capacity, he assumes the strategic and operational leadership of the property.

He will be responsible for and focused on positioning the hotel as the premier address in northern Vietnam for business and leisure clients.

He will also build and train a high-performing team, and roll out the modern and dynamic vision of the Pullman brand.


Who is David Stanley de Brito?

A long-standing loyal member of the Accor group, to which the Pullman brand belongs, David Stanley de Brito brings more than 30 years of experience in international hospitality, gained across Asia, Europe and the Middle East.

A renowned specialist in opening properties (more than 15 launches to his credit), he has built a solid expertise in positioning hotels within emerging destinations. Before taking on his new role, he served as Area General Manager for Japan at Accor, notably overseeing Grand Mercure Ise Shima, after having led the Pullman Vung Tau in Vietnam.

In terms of education, he holds a Master’s degree in International Business from Singapore Business School and professional certifications issued by Cornell University.

Read: Accor: Pullman Ninh Binh opens its doors in an alternative region to Ha Long Bay