Léa Joulia Launches Naïa Journey, an Immersive Wellness Travel Agency


Léa Joulia a créé Naïa Journey, une agence de voyages spécialisée dans les voyages immersifs et bien-être en petits groupes. @L.J.

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The love of travel is something Lea Joulia inherited from her family. Her grandparents, who were teachers, traveled extensively and she was taught at a very young age to be curious about other cultures.

After a master’s degree in hospitality management, she worked in luxury hospitality, notably in events and group hosting.

The Covid crisis then redirected her path. She left French Polynesia to return to the Lot region, where her mother has run for nearly thirty years an Ayurvedic wellness center. For four years, Léa Joulia has supported stays and began creating her own.

“I moved from one luxury to another. I discovered my true version of luxury: working in nature and having a meaningful job.”, she explains.


An agency specializing in immersive and wellness stays

Created in early 2026, Naïa Journey offers small-group stays, generally between 10 and 15 people.

The agency organizes wellness retreats, sporty, cultural, gastronomic or even marine immersion trips. The common thread across all these journeys is immersion and human connections. Naïa Journey offers tailored packages and experiences for individuals and for companies.

“The theme mainly serves to bring together people who share the same wavelength. But the trip itself is already a transformative experience.”, emphasizes Lea Joulia.

To build her stays, the young entrepreneur works with guides, speakers and hosts whom she knows personally. Among the destinations offered are Greece, Morocco, Egypt, Ireland, India, and France.

The question of sustainable tourism is also at the heart of her project.

“The fundamental rule in all stays is to not cause harm,” reminds Naïa Journey’s founder, who advocates tourism that is more respectful of residents, the environment and local cultures.


Providing a legal and regulatory framework for immersive travel


L’apnée et la plongée sont des thématiques fortes de l’offre Naïa Journey. @L.J.

With Naïa Journey, Lea Joulia aims to address a gap in the tourism sector.

“ Travelers are looking for something different from a classic trip today. They want to live an experience and meet people.” explains the founder of Naïa Journey.

But the young business leader also points to the missteps promoted on social networks. She mentions in particular the proliferation of trips organized without a legal structure or protections for travelers.

“Many travelers do not necessarily think to check the insurance or the legal structure behind a stay.” explains the entrepreneur.

She regrets a form of unfair competition between registered agencies and certain influencers or travel planners on Instagram.

“I’m very active on networks; I find about a hundred travel offers per day on wellness-themed topics, not all of them are compliant. When you create a real agency, it takes a lot of money, time and energy.”, notes Lea Joulia.

Nevertheless, she remains optimistic about the sector’s future. “I think people will eventually tell the difference,” says the Naïa Journey founder.


A long and costly creation journey

Even though she was already familiar with the tourism world, Léa Joulia did not anticipate the difficulty of starting a travel agency. “That was a big shock.”

Between financial guarantees, insurances, administrative steps and the capital required, the path was long. The young entrepreneur explains that she was supported by the Chamber of Commerce, accountants and lawyers to build her project.

“Luckily I had support. I wouldn’t have been able to do this alone,” confides Léa Joulia. “It’s complicated, but it’s also what protects travelers.”


Measured ambitions for the coming years

For the future, she intends to grow her agency gradually, without losing the original spirit.

“I want people to think: if it’s a Naïa stay, you can go with your eyes closed.”, explains the business owner.

She already foresees new projects, notably around South Korea.

At the same time, she is developing an initiative called Alta Events. The goal: fund solidarity projects and enable people who cannot afford to travel to do so.

Ultimately, Léa Joulia aims to advocate a travel vision that emphasizes openness and human encounters.

“If travelers return exactly as they arrived, we’ve missed something,” concludes the founder of Naïa Journey.


Sargassum Presence: Can the Agency Be Held Liable? [ABO]


Présence de sargasses : la responsabilité de l'agence peut-elle être engagée ? - Depositphotos.com Auteur ArkadijSchell

Dream Yacht


Two female travelers turned to Mediation following a Caribbean stay, claiming they had endured degraded accommodation conditions. They were requesting a full refund of their trip.

The clients had booked a package tour with a travel agency for a stay at a seaside establishment. They report several difficulties encountered on site that, in their view, affected the quality of the stay.

They specifically mention sanitary conditions that they deem degraded, as well as a strong presence of sargassum along the coast, making swimming difficult and limiting access to the hotel’s outdoor spaces. They also report material inconveniences after swimming and substantial stress that, upon their return, led to medical examinations.

They further indicate that they could not alert the agency on site due to connectivity problems.

They believe they were deprived of the normal enjoyment of their stay and request a full refund of the services.

In response, the travel agency states that the establishment had been selected by the clients with full knowledge. It notes that the presence of sargassum is a natural phenomenon in this geographic area, which can be amplified by recent weather conditions. It also argues that no complaint was made during the stay despite exchanges with the agency’s staff.



What the texts say:

Legally, Article L.211-16 of the Tourism Code provides the professional’s strict liability for carrying out the services included in a package holiday, unless it is proven that the damage resulted from the traveler, a third party, or exceptional and unavoidable circumstances. Article L.211-8 also imposes a clear and complete pre-contractual obligation to inform about the essential characteristics of the stay.

Because the sargassum phenomenon is a known and recurring natural event in the area, it should have been the subject of clear and intelligible prior information from the professional, in order to allow travelers to book with full knowledge.

If this natural phenomenon itself is not, by itself, capable of giving rise to compensation, provided that it does not constitute a fault attributable to the professional, the lack of prior information is treated differently.

Indeed, it is this formal lack of information on an essential feature of the stay that can engage the professional’s liability and justify compensation. The file also shows that the presence of sargassum indeed altered the conditions for using the coast and the establishment’s outdoor spaces, thus partially affecting the quality of the services.


What the Tourism and Travel Mediation recommends:

Since the stay has already been consumed, a full refund cannot be considered. The Mediation also notes that it is not competent to rule on medical or bodily damages claimed.

Under these conditions, and in order to amicably settle the dispute, the MTV recommends granting compensation in the form of a credit, based solely on the lack of prior information regarding the presence of the sargasses.


Find all the practical cases of the Tourism and Travel Mediation by clicking HERE.