A few weeks after unveiling the project at the Convenc’Tour of the CEDIV, FRAM unveils a new tool for travel agencies.
The tour operator announces the launch of Selfcare, a new tool integrated into its BtoB FRAMPRO platform, designed to simplify the management of flight cancellations.
This feature addresses a recurring issue driven by the rising disruptions in air travel, which heavily involve travel agencies and the teams of tour operators.
The tour operator announces the launch of Selfcare, a new tool integrated into its BtoB FRAMPRO platform, designed to simplify the management of flight cancellations.
This feature addresses a recurring issue driven by the rising disruptions in air travel, which heavily involve travel agencies and the teams of tour operators.
In a first phase, the tool concerns Stay (holidays) files
Specifically, Selfcare enables agencies to receive cancellations communicated by airlines more quickly, immediately access the available re-protection options, and confirm with their clients the chosen option on the spot, without prior revalidation by FRAM when the processing is automated.
The aim is to shorten processing times for cases while allowing the tour operator’s teams to focus on the more complex scenarios. When automatic processing is not feasible, the file is forwarded to the Service Avant Départ.
In this initial phase, the tool covers Stay dossiers for which a reprotection solution is available. Other cases will continue to be handled by FRAM teams.
The aim is to shorten processing times for cases while allowing the tour operator’s teams to focus on the more complex scenarios. When automatic processing is not feasible, the file is forwarded to the Service Avant Départ.
In this initial phase, the tool covers Stay dossiers for which a reprotection solution is available. Other cases will continue to be handled by FRAM teams.
FRAM: empowering agencies with autonomy and responsiveness
The group plans a gradual scaling of the system. By the end of 2026, nearly all FRAM and Plein Vent files affected by this type of processing should be integrated into Selfcare.
« Our partners asked for more autonomy and responsiveness when a flight is canceled.
Selfcare directly answers this expectation. It is a useful innovation, built from their feedback. And this is only the first step: we will continue to enhance Selfcare in the coming months », states Cyrille Fradin, president of Groupe Karavel-FRAM.
« Our partners asked for more autonomy and responsiveness when a flight is canceled.
Selfcare directly answers this expectation. It is a useful innovation, built from their feedback. And this is only the first step: we will continue to enhance Selfcare in the coming months », states Cyrille Fradin, president of Groupe Karavel-FRAM.
Up to 50 euros covered per person in case of air re-protection
In parallel with this technological evolution, FRAM announces a commercial measure aimed at reducing the financial impact of transport changes.
In the event of an air reprotection, the tour operator will now cover up to 50 euros per person for any additional transport costs. This contribution will be directly added to the file to lessen the traveler’s out-of-pocket amount and to facilitate securing departures.
This announcement comes amid a context where air disruptions have heavily strained the entire distribution chain in recent months.
At the Convenc’Tour of the CEDIV held in June, Jean-Christophe Guillin recalled that FRAM had recorded 3,800 PNR cancellations between April 1 and August 31 due to the conflict in the Middle East.
These figures illustrate the scale of the processing to be managed and the need to automate part of the processes.
In the event of an air reprotection, the tour operator will now cover up to 50 euros per person for any additional transport costs. This contribution will be directly added to the file to lessen the traveler’s out-of-pocket amount and to facilitate securing departures.
This announcement comes amid a context where air disruptions have heavily strained the entire distribution chain in recent months.
At the Convenc’Tour of the CEDIV held in June, Jean-Christophe Guillin recalled that FRAM had recorded 3,800 PNR cancellations between April 1 and August 31 due to the conflict in the Middle East.
These figures illustrate the scale of the processing to be managed and the need to automate part of the processes.
Published by Amelia Brille 
