ChatGPT Archives - Com Namibia

Eurostar Launches Its Official ChatGPT App

September 8, 2026 by Amara Nambinga

Eurostar lance son application officielle dans ChatGPT - DepositPhotos.com, jonkempner

Hurtigruten

Eurostar announces the worldwide launch of its official app within ChatGPT, making it the first railway company to offer this kind of service in the United Kingdom, Belgium, and the Netherlands.

Available this summer, the app enables travelers to search for Eurostar journeys directly from ChatGPT.

Users can obtain real-time information on schedules, travel times, and available fares, then be redirected to eurostar.com to complete their booking.

The experience is built on natural-language interaction, both in writing and speaking. After linking their ChatGPT account to the Eurostar app, users can express their requests conversationally.

It is thus possible to search for a trip between Paris and London for a weekend, compare the schedules between Brussels and Amsterdam, or identify an itinerary for a European trip. Eurostar’s stated objective is to give travelers quick access to the main information needed to plan their journey.

This new feature complements the company’s existing channels, namely its website and its mobile app.

AI, a Growing Search Channel

For Eurostar, launching this app also responds to the evolving traveler search behaviors. The company has been noting for several months an increase in traffic from AI platforms to its website.

Between January 2025 and June 2026, this traffic has grown by fivefold. By June 2026, ChatGPT alone accounted for 85% of the traffic generated by AI applications to eurostar.com.

The impact on sales remains, for now, limited but measurable. Between May and July 2026, bookings on eurostar.com made from an AI application represented between 0.8% and 1% of total bookings.

For the company, these figures nevertheless signal the emergence of new user practices in trip planning, with travelers now using conversational interfaces to search for information, compare options, and build their itinerary.

New Features Under Consideration

Eurostar already plans to gradually evolve its ChatGPT experience. Several avenues are currently being studied, including discovering destinations, visualizing the network, inspiration for future trips, and easier access to certain fare offers.

The company also indicates it wants to explore the possibilities offered by other conversational assistants as these new uses develop.

“Research habits are evolving rapidly, and travelers are increasingly using conversational interfaces to plan their trips,” notes François Le Doze, Eurostar’s Commercial Director.

“By launching our app in ChatGPT, we are choosing to be present where our customers already search for information and plan their journeys.”

Published by Amelia Brille TourMaG.com Editor
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Radisson Hotels Launches Its App on ChatGPT

September 8, 2026 by Amara Nambinga

Radisson Hotel Group s’associe à Accenture pour lancer une application de découverte hôtelière sur ChatGPT - Depositphotos.com @BongkarnGraphic

Hurtigruten

Radisson Hotel Group is accelerating its digital strategy by investing in a new distribution channel: conversational artificial intelligence.

The hotel group, supported by Accenture, is launching the @RadissonHotels app within ChatGPT, designed to simplify the search and selection of a property.

Accessible via a conversation with ChatGPT, the app covers more than 1,000 hotels across more than 100 countries. Travelers can express their request in natural language, specifying their destination, dates, needs, or preferences.

A user can thus search for a hotel for a family weekend in Amsterdam or request a property in Paris with a gym and a spa, for example. The tool then offers a selection of hotels that match the entered criteria.

Real-Time Rates and Availability

The app displays real-time availability and rates, along with key amenities and detailed information about the offered properties. An interactive map also helps locate the selected hotels.

For now, the booking journey continues on the Radisson Hotels website. Once a choice is made, the traveler is redirected to the group’s platform to finalize the reservation.

This approach aims to shorten the path from inspiration to purchase, as artificial intelligence tools progressively gain a place in travel planning.

Radisson Positions Itself in “Agentic Commerce”

For Radisson Hotel Group, this launch marks a new step in the development of agentic commerce, which means evolving commercial journeys toward experiences more guided by artificial intelligence and the intentions expressed by consumers.

The group notably relies on a study from Accenture indicating that 87% of travelers would be willing to use an AI-powered travel agent to find the best option. According to the same study, 71% expect that at least half of their hotel or air travel spend will be influenced by AI in the next twelve months.

Radisson Hotel Group also notes an evolution in the points of contact with travelers. Traditional channels, notably organic traffic and direct traffic to its website, must now contend with new entry points such as ChatGPT.

“AI is profoundly transforming the way travelers search for and book their hotel stays, and we are determined to be at the forefront of this evolution“, declares Gianni Di Fede, Chief Commercial Officer of Radisson Hotel Group.

Technology Connected to the Group’s Data

The development of this application began with Radisson Hotel Group’s use of an MCP accelerator integrated into Accenture’s AI Merchant Center. This platform enables structuring and preparing content, availability, rates, and reservation data so they can be leveraged by AI systems.

Accenture also assisted the group in designing the user experience across different devices. Directly connected to Radisson Hotel Group’s systems, the app is thus able to present up-to-date information to users.

In the long term, the setup could be enriched with new features. Radisson Hotel Group is particularly considering greater personalization, the integration of loyalty programs, the ability to book directly within ChatGPT, as well as the management and modification of reservations and AI-assisted concierge services.

Published by Amelia Brille TourMaG.com Editor
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ChatGPT, Claude, AI Agents: CDS Connects Its Services to the Global AI Ecosystem

August 29, 2026 by Amara Nambinga

Selon CDS, "ce qui nécessitait auparavant plusieurs recherches et validations peut désormais être réalisé à partir d'une simple conversation" - Illustration : CDS

Costa Rica

CDS devient l’une des premières plateformes mondiales de Business Travel à connecter ses services à l’écosystème mondial de l’intelligence artificielle.

“Les entreprises clientes peuvent désormais réserver un hôtel, appliquer leur politique hébergement ou centraliser un paiement directement depuis ChatGPT, Claude ou leur propre environnement IA par une simple demande en langage naturel“, précise le groupe dans un communiqué.

En s’appuyant sur l’IA conversationnelle, voyageurs, travel managers, acheteurs et agences bénéficient d’un accès naturel, instantané et sécurisé à leur environnement professionnel, sans rupture de parcours ni complexité d’usage“.

A partir d’une conversation – par exemple : “CDS, trouve-moi un hôtel 3 étoiles à proximité de mon rendez-vous à Paris, conforme à ma politique voyage, avec paiement centralisé et facture dématérialisée” – la plateforme analyse la demande, applique les règles de l’entreprise, vérifie les plafonds tarifaires, identifie les meilleures options et finalise la réservation, en quelques secondes.

An Open, Secure Architecture Built for the Enterprise

Avec cette innovation, CDS souhaite “mettre l’intelligence artificielle au service de l’expertise métier, pour une expérience plus intuitive, plus conforme et plus efficace. Chaque recherche, chaque recommandation et chaque réservation bénéficie simultanément de la puissance de l’IA et de plus de vingt-cinq années d’expertise développées par CDS“.

L’ouverture de l’écosystème CDS repose sur le protocole MCP (Model Context Protocol), “un standard émergent qui permet aux assistants IA, copilotes métiers et agents autonomes d’interagir avec les applications d’entreprise de manière sécurisée et standardisée“, poursuit CDS.

L’entreprise garantit à ses clients un accès durable à leurs services Business Travel depuis n’importe quelle intelligence artificielle qu’elle soit développée par les grands acteurs du marché ou conçue en interne.

Côté sécurité, “toutes les données demeurent hébergées, administrées et gouvernées par CDS. Aucune donnée sensible n’est transférée, répliquée ou exposée aux modèles d’IA“, assure le Groupe.

L’accès repose sur des mécanismes d’authentification forte, de double authentification, de contrôle des habilitations et de traçabilité répondant aux exigences des grandes organisations internationales.

Chaque requête continue d’appliquer les politiques voyages, programmes hôteliers, règles de conformité et processus de validation définis par l’entreprise, qui conserve la maîtrise exclusive de sa gouvernance des données.”

An Innovation Ready to Spread

D’ailleurs, CDS et le Groupe S4BT invitent développeurs, éditeurs, intégrateurs et partenaires technologiques souhaitant explorer les usages du protocole MCP appliqués au Business Travel à les contacter, “afin de construire ensemble la prochaine génération de services de voyage d’affaires alimentés par l’IA“.

Déployée aujourd’hui chez CDS, cette innovation a vocation à s’étendre progressivement à l’ensemble des solutions du groupe : hôtellerie d’affaires, réservation multimodale, paiement, facturation électronique, automatisation des processus et services aux agences.

“Nous sommes convaincus que l’IA deviendra l’interface universelle du Business Travel. En ouvrant nos services à l’écosystème mondial de l’intelligence artificielle, nous ne connectons pas une plateforme à une technologie : nous construisons l’infrastructure qui redéfinira la façon dont les entreprises voyagent, réservent et paient.

Notre engagement est simple – garantir à nos clients un accès pérenne à leurs services, quelle que soit l’IA qu’ils choisiront demain“, a ainsi déclaré Ziad Minkara, fondateur de CDS et CEO du Groupe S4BT.