Greece Trip: Non-Conforming Services and Price Discrepancies – Should the Agency Pay? [ABO]


Séjour en Grèce : prestations non conformes et écarts de prix, l’agence doit-elle payer ? - Depositphotos.com  Auteur martinm303

TAP Air Portugal


Two travelers referred the Mediation after a trip to Greece organized by a travel agency. They believed that several services provided did not correspond either to the announced descriptions or to the price they had paid before departure. They were seeking a refund of €2,700.

The trip included several legs through the Cyclades. Upon arrival, the travelers noted various non-conformities: a room in Santorini they deemed different from the one shown at the time of booking, a hotel in Paros that did not match the advertised description, and a discrepancy between the price of certain services charged by the agency and the amount shown on the documents provided on site.

They notably found that the amount paid for their accommodation in Sifnos was higher than the price shown on the establishment’s bill.

The same observation was made for the boat crossings, whose rate actually paid to the companies was much lower than the amount billed within the framework of the trip.

The agency had proposed a first commercial gesture of 235 € to compensate for some differences noted during the stay, an offer the travelers had refused, deeming this amount insufficient.



Ce que disent les textes :

On the legal front, the Mediation notes that Article L. 211-16 of the Tourism Code places full liability on the seller of a package tour for the proper execution of the contracted services.

When the services do not conform to what was agreed, the professional must remedy them or, failing that, compensate the traveler.

Moreover, the case file elements do not call into question the price agreed at booking. However, they highlight a significant gap between the sums paid to the agency and the actual cost of certain services, notably the Sifnos accommodation and the maritime crossings.


Ce que préconise la Médiation Tourisme et Voyage :

In the interest of fairness, the Mediation considers it justified to retain half of these price differences, while taking into account the commercial gesture already offered by the agency.

At the end of its analysis, it therefore recommends the payment of an additional compensation of €277.96, to be added to the €235 already proposed, in order to amicably settle the dispute.


Find all the practical cases from the Tourism and Travel Mediation by clicking HERE.


Hotels and Taxis: The Hidden Price Women Pay for Safety When Traveling Alone

When you’re a woman, traveling alone can sometimes be pricey. More expensive than for a man. In London, BBC journalist Lorin Bozkurt recounts that she was offered two types of capsules in a Piccadilly Circus hotel, those small design spaces where a bed simply fits in. The ones reserved for an exclusively female clientele were priced at 45 pounds (about 52 euros) per night, while the others, mixed, were priced at 35 pounds (about 41 euros).

Yet no extra comfort accompanied the first offer, aside from a corridor accessible only by card and, above all, the promise of feeling safer for an extra 10 pounds. This difference illustrates what some specialists call the “avoidance tax”, akin to its marketing cousin, the “pink tax”. Female travelers do not necessarily pay more for the same trip than their male counterparts, but they often make different decisions, motivated by safety, which can end up increasing the bill.

The luxury of having peace of mind

Better-located hotels, a taxi rather than public transport, travel insurance or an extra charge for an earlier early check-in during the day… Expenses pile up. And they aren’t necessarily the same for men. Carried by the British broadcaster, a study from the Safer Tourism Foundation shows that “64 % of women avoid walking home alone at night abroad”, compared with 43 % for the opposite sex.

Nearly half of women also forgo wandering the backstreets of an unfamiliar city at night. “They don’t travel less because they are less adventurous than men. They operate in an environment where the risks are different”, explains Stephanie Boyle, director of the Safer Tourism Foundation’s She Travels Safe campaign.

Safer, therefore more expensive

For women accustomed to traveling solo, these precautions eventually become reflexes. Jen Kaarlo, who has 53 countries under her belt, tells the BBC she plans all her movements in advance. After experiencing several troubling incidents, including being drugged without her knowledge in a bar in Paris, the young woman avoids “any risky situation”. In Panama, she even preferred to pay nearly $200 extra (about €173) to ensure she wouldn’t have to share her sleeping arrangements with strangers during a trip to the San Blas Islands.

Jodie Hughes, who has been traveling alone since the age of 19, makes the same point. She says she used to favor youth hostels to save money, but now chooses other options because a women-only dorm can be more expensive than a mixed dorm. “I’d rather travel less often, but when I travel, I want to be safer”, she says. At Generator Hostels, whose Bruges property has been singled out, it is explained that women’s rooms are “in high demand” and that their prices reflect that demand.

“Safety should not be a competitive element. It shouldn’t be something that lets companies think they can charge more because they are safer”, replies Stephanie Boyle. Beyond the price of rooms or transport, these precautions also carry a less visible cost. They force travelers to plan more, sometimes give up going out, or choose a more expensive option rather than a spontaneous one. The question is therefore no longer only whether one can afford an extra expense, but whether one can afford not to spend it. “The mental load, I think, is the heaviest of all”, confesses Jen Kaarlo.