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This journey has allowed identifying new needs. Because having a good product is essential, but the daily life of an agency requires more: tools that simplify operations, responsiveness in case of incidents, and, above all, a partner who knows their trade and can accompany them at every step of the sale.
All this learning is today reflected in Civitatis Pro, Civitatis’ ecosystem designed specifically for professionals in the tourism sector. As Verónica de Íscar, Chief B2B Sales Officer of Civitatis, explains: “Civitatis Pro was born from everything we have learned during these eight years of collaboration with agencies, tour operators and professionals in travel distribution in general: from our active listening, to our understanding of how they operate, and to adapting our offer to their real needs.”
From a simple product to an ecosystem designed for agencies
But working with the professional channel has enriched this proposition. “For eight years, we have been continuously refining our solution for our 46,500 travel agencies, including the French ecosystem. Civitatis Pro is the culmination of this commitment. This new version takes a step forward by integrating management of group requests outside the platform and a tool for creating tailor-made itineraries. We have evolved toward a model where the B2B offers guidance, specialized support, and features designed specifically for our partners.” declares Georges Sans, Director of France Development at Civitatis.
Civitatis Pro is structured around four pillars: selected product, flexible technology, 24/7 support and commercial guidance. Four areas that cover different moments in the relationship between the agency, the platform and the traveler.
Carefully curated product: also facilitating recommendations
Flexible technology: adapting to each partner’s sales method
24/7 support: when the sale becomes a journey
From “selling more” to “selling better”
Contact Civitatis
Georges Sans
Director of France Development
[email protected]
+33 647 183 112
Travel Agencies Commercial Service
[email protected]
01 89 71 35 74
Travel Agencies Support Service
01 85 32 16 32
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