How Do Travel Agencies Embrace AI?


Comment les agences de voyages s’emparent-elles de l'IA ? - Depositphotos.com Auteur tete_escape

CroisiEurope


For several years now, artificial intelligence has been gradually taking root in companies, especially with the rise of generative AIs.

At the opening of IFTM, Valérie Boned, president of Entreprises du Voyage (EDV), estimated that the sector was entering “a period of revolution with the acceleration of artificial intelligence.”

A few weeks later, at the EDV Grand Ouest regional convention, she also urged supporting agencies and framing the uses of AI.

The union is set to publish soon a guide enabling everyone to build their own AI charter, from supplier relationships to rules of use for employees. (See boxed.)


Transgallia: AI to cope with growth

At the EDV Grand Est convention, which ran until October 8 at the Shandrani Beachcomber, in Mauritius, a round table dedicated to the topic identified the different strategies implemented by travel operators, as well as measured the gap between those already fully engaged in using this tool and those still in the observation phase.

AI has already integrated numerous internal processes at Transgallia. Rodolphe Costel, the commercial director and head of development of the company, details: “At first, I didn’t think I was particularly advanced in AI. But we had to face strong growth, without being able to recruit the people we needed. The only solution that emerged for us was AI: to relieve the teams of the most repetitive tasks to revalue human work,”

The only solution that stood out to us, therefore, is AI: to unload teams of repetitive tasks to revalue human work, by automating as many processes as possible.

“What I advocate is really training”

In his company, processes have thus been automated by linking various tools, notably the CRM, servers, email inboxes, and management tools.

“We gained 30% in productivity, but the aim is primarily to improve the quality of work. Repetitive tasks are handled by AI, which allows revaluing everyone’s work, gaining agility and, thanks to this tool, improving productivity while ultimately taking more pleasure in work” explains Rodolphe Costel.

Olivier Fillinger, head of Honua Voyages, very quickly explored the possibilities offered by AI. When he led Planète Vacances, a specialist in holiday camps, he had trained the different services according to their profiles: administrative, sales, web design, but also housekeeping staff and the chef.

“What I have advocated from the start, is really training, to be able to master the tools.” emphasizes him.

In this logic, he recently completed a new six-day training devoted notably to automation: “we have taken another step beyond what we had learned before.

My first message is therefore to work with capable people: this can save you a tremendous amount of time, perhaps even more than what you gain through AI
.”

After testing, Chat GPT and Gemini, the Honua Voyages teams now work with Claude: “Until now, everyone had developed their own knowledge base according to their tasks. We have recently started to share these informations and connect our databases.

This now allows us to link common files to our different tools, whether for management, commerce and to share these informations more easily within the team.
”

Olivier Fillinger has, for example, set up a monitoring system for calls for tenders for school trips: “AI makes it possible to automate the search for tenders and to greatly broaden the sourcing. A second pass can then be performed by AI, but the analysis of files and the decision to respond remain the human prerogative.

Today, we no longer need to go seeking them: the solution makes it possible to identify more of them and perhaps, in the end, to process more of them.
”


“Let’s leave repetitive tasks to AI and keep the human touch!”


Intelligence artificielle : une table ronde consacrée à l'évolution des pratiques au sein des entreprises - Photo CE
For Régis Heitzler, founder of Voyage de Rêve, artificial intelligence already represents a significant time saving in daily management, particularly for replying to emails and for translations.

Located near Germany, his agency must regularly communicate with a German-speaking clientele. He explains that a five-page travel diary can now be translated in seconds. “I think I save between 60 and 70% of the time spent on certain tasks. Of course, we must continue to verify the information produced by AI. Let the repetitive tasks to AI and keep the human contact!””

He has also set up an automation system for responses on WhatsApp: “I connected the messaging to AI to answer clients. We know that for 80% of questions asked during the trip, the answers are in their travel documents. I still validate every response.”


Prêt-à-Partir: a cautious approach to AI

At Prêt-à-Partir, the approach is more cautious. If the network already uses AI tools, the framework is deliberately controlled, notably to limit risks related to data transmitted.

“We are very careful with all data that can be given or transmitted to AI. So it is somewhat restrained, with notably an AI charter,” explains Fatima Faivre, regional director of Prêt-à-Partir. The use of these tools remains measured within the company, which currently prioritizes prudence and moderation over a broad deployment.

For its part, the network led by François Piot does not ignore this technology: “We use Copilot in a closed environment, and we are also working to make our site better referenced by generative AIs

We will return to a very content-rich storefront site, with the objective of allowing each agency to have content that is unique to them. That is the strategy.
”



Focus on the AI charter guide that EDV will publish

The Enterprises du Voyage (EDV), through their digital commission, are preparing a guide to support the creation of an AI charter intended for travel operators.

Presented as a methodological tool rather than a turnkey charter, this document should help companies define their own AI usage rules, tailored to their activities, needs and identified risks.

The objective is to better regulate already widespread uses, including shadow AI, when employees use AI tools without official validation from their company. The guide will address several issues: legal compliance, data protection, cybersecurity, responsibility, transparency, explainability of decisions and environmental and social impacts.

The approach rests on five steps, starting with mapping existing and potential AI uses within the company, then classifying data and identifying suitable tools. It then foresees the definition of governance, the drafting of the charter and its validation by management, with legal support if necessary.

During a webinar on the subject, Grimaud Valat, partner at Cabinet DTMV, stressed the importance of training and informing teams, promoting transparency on AI use and maintaining human supervision, particularly in interactions with clients.

The charter should not remain a static document: it must be explained to employees, applied daily, and regularly updated to keep pace with evolving uses and tools. The guide, which will also include an example charter developed for a fictional agency, should be circulated in the coming days.

Winter 2026/27: Auvergne-Rhône-Alpes Ski Resorts Embrace New Experiences


Workshop presse d’Auvergne-Rhône-Alpes Tourisme - Photo : AB

CroisiEurope


On the occasion of the Winter 2026/2027 press workshop held on Thursday, September 24, organized by Auvergne-Rhône-Alpes Tourisme, several mountain resorts presented their novelties for the coming season.

At the 2 Alpes, the resort continues its evolution toward a year-round model. The domain now claims nine months of operation per year, driven notably by its altitude: 75 % of the domain sits above the 2,100 meters.

The 2026/2027 season will notably be marked by several experiences designed to renew mountain practices. The resort thus offers dawn skiing with “Premières Traces”, nocturnal gliding experiences under the stars or snowshoe outings along the tracks of the wolf.

Also new: the E-Trott-Rider, an electric all-terrain two-wheeler intended for late-day outings. The device complements an offering aimed at broadening mountain uses beyond traditional skiing. The resort is also developing behind-the-scenes tours of the domain, with workshops on snow, safety and the operation of the infrastructures.

The 2 Alpes are also betting on spring, with a ski season that can extend into early summer and an outdoor offering including notably mountain biking, bike park and nature-based activities.


Courchevel: new infrastructures and panoramic experiences

In the 3 Valleys, Courchevel continues its investments in the ski area. This winter, the resort will inaugurate a 300 square-meter panoramic terrace at the top of Chenus, accessible to skiers and pedestrians alike.

South-facing, it is intended to offer a new space for pause and contemplation facing the Alpine summits.

The La Tania gondola is also undergoing a complete renovation. The 52 cabins will be replaced by eight-seat panoramic models, as part of a 5 million euros investment.

The aim is notably to improve comfort and accessibility of this equipment which transports nearly 400,000 passengers each winter.

The offering also evolves on the accommodation and wellness side, with the opening of new spaces in several resort facilities. At La Sivolière, a new 25-meter swimming pool is set to complement the spa offering.


Méribel and Les Menuires Expand Non-Ski Activities

In Méribel-Mottaret, the domain continues its upgrades with the reprofiling of the Niverolle slope and the installation of an artificial snow network.

The Snow Park benefits from a new visual identity and redesigned signage. At the Chaudanne, a new sanitary block and self-service ticket kiosks should help streamline visitor reception.

In the Menuires, emphasis is more on families and animations. The playful spaces of La Montagnette and the Pixel Area receive new developments to diversify the activities offered on the domain.

The resort will also host the FriendlyMenuires Festival, from March 8 to 11, 2027. For its fourth edition, the event will bring together performances, humor, theatre and concerts, with a program designed around conviviality and après-ski.


Valmeinier: music as a new highlight

In Valmeinier, the winter 2026/2027 will notably be marked by Let’Hit Fest, organized in March 2027. For three days, the resort aims to transform into an electro stage with daytime DJ sets, evening concerts and clubbing nights.

The programming will notably encompass the peaks of the resort, with DJ sets organized near the ski lifts. A way for Valmeinier to strengthen its event offering and extend the experience beyond ski hours.

Some resorts also use the season to highlight their heritage. Arêches-Beaufort will celebrate its 80th anniversary in February 2027. The resort will revisit its history, from the development of its agricultural activity and lifts to its evolution as a mountain destination.

In La Toussuire, the 90th anniversary of the resort will be celebrated. An anniversary program is planned throughout the season, including a major evening on January 29, 2027, featuring a parade, performances and activities.


Val Cenis: panoramic footbridges at the heart of the domain

Val Cenis will offer this winter a new landscape discovery experience with a 126-meter panoramic footbridge, installed at around 2,100 meters above sea level.

Accessible particularly to people with reduced mobility, it should allow visitors to discover different thematic spaces around biodiversity, glaciers and contemplation.

In Courchevel, another novelty plays with height with a panoramic terrace at the Chenus summit, while Saint-Sorlin-d’Arves is developing a new zipline experience with a nearly one-kilometer parcours.

This diversification fits into a context where the mountain seeks to expand its attendance beyond the periods and uses historically associated with winter sports.

In Auvergne-Rhône-Alpes, the 2025/2026 season registered 42.6 million skier-days in the ski lifts, according to data released by Auvergne-Rhône-Alpes Tourisme.


In Kyrgyzstan, These American Cowboys Embrace an Unconventional Sport

Imagine eight riders racing at full tilt around a 32 kg goat carcass, each striving to yank it away before driving it into a goal. This spectacular scene isn’t taken from a film but from kok-boru, a traditional horseback sport particularly popular in Central Asia. During the World Nomad Games, held in Kyrgyzstan, an American team made up largely of ranchers and rodeo enthusiasts regularly tests itself against the region’s top players. And while U.S. cowboys have yet to win a match, they have become local stars.

A Kok-Boru Game Resembles a Giant Rodeo

Kok-boru is played on horseback, with two teams of eight players. Their objective is to retrieve a goat carcass from the ground and carry it to the taikazan, a large circular goal. The players must contend with their opponents, but also with the power and motion of the horses, which makes the clashes especially physically demanding.

The practice is ancient. It is said to have been played in the past with a dead wolf, killed after attacking livestock. Over time, the game has become a central element of the culture of the nomadic peoples of Central Asia. UNESCO even listed it on its Representative List of the Intangible Cultural Heritage of Humanity.

“It is one of the most important elements of our culture, especially our traditional culture, because our ancestors have practiced this game for many centuries”, explains Kyrgyz volunteer Jantai Saparbekov to CNN Travel.

Kok-boru remains today a highly demanding sport. In Kyrgyzstan, some players make it their profession and participate in national championships. The World Nomad Games, meanwhile, bring together cultures and traditions of the nomadic peoples: horse archery, equestrian wrestling or tug-of-war games. More than 600 cultural events are thus organized during the week.

In 2026, around 3,000 athletes from 112 countries participated. The events are set amid the mountainous landscapes of Kyrchyn Gorge, where sports venues sit alongside yurts, food stalls and cultural performances.

Why do American cowboys come to Kyrgyzstan?

The American kok-boru team, on the other hand, sprang from a surprising meeting of two equestrian cultures. Its members are mostly from the American West, working on ranches or in the rodeo world. Some are also practitioners of combat sports. Their captain, Ladd Howell, is a cattle rancher and knows Russian well, a language he learned during a religious mission in Russia in his youth.

The Americans have been taking part in the World Nomad Games since 2014. For this edition, 52 American athletes traveled, including the nine players on the kok-boru team. Their journey is far from that of a favorites’ squad: they are the only ones funding their own participation and do not have enough American horses trained to meet the demands of the game.

” We are at a disadvantage every time. We are the big outsiders, but that’s a bit the principle of sport. For us, to keep coming back and improving, we earn that respect, even if we don’t win “, says player Nick Willert in CNN Travel.

Those risks are, indeed, very real. Nick Willert, aged 50, had to withdraw from the tournament after being trampled by his own horse during a horse-wrestling event. Their former Kyrgyz coach, Mirlan Srazhdinov, died in 2025 after being fatally struck in the head by a horse during a match.

Despite these dangers and their repeated defeats, the American cowboys keep returning. Their presence has become a symbol of the meeting between two equestrian traditions. In Kyrgyzstan, the horse represents freedom and holds a central place in nomadic heritage. “A horse is freedom. A horse is the road. A horse is the wings of the nomad”, sums up Urmat Asanbaev, head of the Kyrgyz State Agency for Physical Culture and Sports, to CNN Travel.

The Americans share a similar view of their own equestrian culture, which they feel is under threat in the American West. And their cowboy hats have become their best calling card. “We simply want people to know that, when the Games are over, that the culture in the United States is amazing and authentic. After meeting us here with our cowboy hats, we want them to remember: ‘Hey, the cowboys are good guys’ “, says Ladd Howell.

For Kyrgyz spectators, the American team is now almost as popular as the local champions. An unexpected way for kok-boru to gain visibility beyond Central Asia, while the cowboys seem to have found a new playing field.

Keyless Hotel in Los Cabos Invites Travelers to Embrace Nature

And you, could you sleep in a hotel room with no lock? In the Los Cabos region, on the wild coastline of Baja California, that is the experience offered by La Valise hotel. During a report conducted in February this year in Mexico, we discovered this discreet address tucked between desert and turquoise sea, far from the large resort complexes of Cabo San Lucas. Beyond its striking concept, the establishment also serves as a gateway to another facet of the Mexican state: wilder, more pristine and deeply oriented toward nature.

In Los Cabos, an unusual hotel amid nature

Lost between the desert and the Sea of Cortez, La Valise Los Cabos hardly resembles the properties that have built the region’s tourist reputation. The hotel, whose small buildings draw inspiration from Mexican haciendas and Mediterranean villas, comprises only nine rooms spread over a vast plot bordered by the sea, amid cacti and the dry vegetation characteristic of the East Cape.