LATAM Airlines: Personalized Service, Comfort, and Exclusivity on the Paris to São Paulo Route


A Daily Frequency: Scheduling and Connectivity in South America

Cabine Premium Business © LATAM Airlines

MSC Croisières


The regular daily operation schedule offers agencies complete flexibility for their clients, with structured times that maximize work and rest periods:

Flight LA8067 (Paris – São Paulo): Daily departure at 13:00 and arrival at 20:00 on the same day. This daytime timetable facilitates morning connections in Europe and lets passengers work comfortably onboard in daylight or unwind before a late-evening arrival in Brazil.

Flight LA8068 (São Paulo – Paris): Daily departure at 18:20 and arrival at 10:35 the following day (+1). This red-eye flight maximizes onboard rest and allows a full day upon landing in France.

The strategic advantage of the São Paulo Hub (GRU): The real appeal of this route for tourism professionals lies in the Guarulhos transfer hub. Upon touchdown, passengers gain direct access to LATAM Airlines’ network:

Domestic network: Smooth connections to dozens of Brazilian airports (including major corporate and tourist centers such as Rio de Janeiro, Salvador de Bahia, and Brasilia).

Regional network: Direct links to the leading capitals of South America (Santiago, Buenos Aires, Montevideo, and Lima), reinforcing LATAM Airlines as the most efficient operator in the market.


Airport Management: Priority Services and VIP Lounges

LATAM Airlines’ personalized service begins the moment the passenger arrives at the airport, thanks to streamlined processes designed to cut waiting times:

Ground Priority Path: Passengers traveling in the Premium Business cabin enjoy exclusive check-in counters, access to expedited security lanes (Fast Track), and priority boarding.

Baggage Handling: Luggage receives preferential treatment with priority labeling, ensuring it is among the first to be delivered on the belt at the destination.

LATAM Lounge in São Paulo: At Guarulhos, premium clients have access to a corporate space featuring quiet rest zones, private showers, a high-end buffet (hot and cold options), coworking areas with high-speed connectivity, and a carefully curated menu of international beverages.


Boeing 787-9 Dreamliner Fleet: Technology in the Service of Corporate Wellbeing


© LATAM Airlines

The Paris – São Paulo connection is exclusively operated by the Boeing 787-9 Dreamliner. The design and engineering of this next-generation aircraft aim to reduce physical fatigue and jet lag on long-haul journeys:

Advanced cabin pressurization: With a composite-material fuselage, the aircraft is pressurized at an altitude lower than conventional models, enabling better passenger oxygenation and a reduction in fatigue and headaches.

Controlled ambient humidity: An automatic system maintains higher humidity levels in the cabin, preventing dryness of the skin, eyes, and throat during the twelve-hour flight.

Dynamic LED lighting (Mood Lighting): The cabin lights are programmed to reproduce natural day-night cycles according to the destination time, smoothing the time zone transition and supporting restorative sleep on nocturnal legs.


Premium Business Cabin: Privacy, Ergonomics, and Onboard Flexibility

The 30-seat configuration inside LATAM’s Premium Business cabin creates an ideal environment for both productivity and rest:

Direct aisle access: The cabin layout ensures passenger independence, allowing movement without disturbing others.

Full Flat seat: Each seat electronically reclines to 180 degrees, transforming into a fully flat bed longer than two meters, complemented by ergonomic cushions and soft bedding.

Technical equipment: Every seat provides a large personal HD screen, a remote control, universal power outlets, and USB ports for professional devices.

Flexible “As you wish” service: The crew adapts the service pace to the passenger’s preferences. Guests can individually choose the timing of meals or rest, optimizing either productivity or sleep.


Personalized Regional Cuisine and Sustainability


© LATAM Airlines

The onboard culinary proposition blends regional South American identity with strict sustainability standards, a key factor for the CSR policies of business clients:

Chef’s menu and pre-selection: Crafted by international chefs for the Premium Business cabin, it highlights fresh locally sourced ingredients paired with wines selected by sommeliers. For optimal personalization, LATAM Airlines enables passengers to choose their main course on the website or app from 5 days to 26 hours before departure.

Eco Travel Kits: Provided in the Premium Business cabin to replace disposable plastic kits, these cases are designed by regional artists using recycled, organic materials and durable fabrics, in line with fair-trade criteria.

Reduction of environmental footprint: LATAM Airlines has eliminated 100% of single-use plastics in the premium cabin, substituting them with reusable, compostable, or recyclable utensils.

For travel agencies in France, recommending LATAM’s daily service on the Paris – São Paulo route ensures premium business and leisure clients a competitive product, time-efficient connections, and high comfort standards across the entire itinerary.



LATAM Airlines: Global Sales Support Excellence for Travel Professionals


© LATAM Airlines

Costa Rica



To accompany its distribution partners, the company relies on a highly specialized structure: the Global Sales Support (Global Sales Support – GSS) team. This tailor-made service is entirely dedicated to assisting travel agencies across all segments (leisure, business, online) as well as companies affiliated with the LATAM Corporate program, thereby ensuring efficient and borderless commercial connectivity.


A Multilingual Infrastructure and International Expertise

One of LATAM Airlines’ Global Sales Support’s major strengths lies in its international dimension and its ability to adapt culturally. The GSS team handles an impressive annual volume of more than 1.5 million requests worldwide. To offer a smooth and personable experience, the service is structured to respond in six key languages: French, Spanish, English, Portuguese, German, and Italian.

For Europe, and especially for the French market, service hours are perfectly aligned with the rhythms of local agencies. French-language support is available Monday through Friday, from 9:00 to 17:00, ensuring optimal responsiveness during business hours. Beyond these time slots or for absolute operational emergencies, the global channels take over to guarantee business continuity on a global scale.


360° Support: The Pillars of LATAM Airlines Support

The GSS service offering has been segmented to address with precision each type of issue encountered by travel agents. It revolves around four major areas of intervention :

1. Operational and Technical Support. This pillar forms the core of daily assistance. GSS advisors accompany agents through complex technical steps such as fare calculation (public or private fares), ticket reissuance procedures, and the association of electronic EMD documents for ancillary services, notably seat selection and baggage. Additionally, this unit handles requests for special services essential for passenger comfort, such as Unaccompanied Minor assistance (UMNR), or the carriage of pets in cabin (PETC) and in the hold (AVIH).

2. NDC Support by LATAM Airlines. In the era of digital transformation, LATAM Airlines positions itself at the technological forefront with its own NDC ecosystem. The GSS support offers specialized assistance for all requests related to issuances and redemptions via this platform. Whether it is voluntary changes or involuntary reissues following itinerary changes, the team also manages specific commercial exceptions (such as proposals to change airports for affected passengers), enabling agencies to navigate this new technological environment with ease.

3. Commercial and After-Sales Support. Profitability and administrative management of travel agencies are also central priorities for LATAM Airlines. The GSS support acts as a facilitator in resolving disputes related to Debit Memos (ADM). It is also responsible for applying commercial flexibility policies (pre-sale waivers) and discounts directly via the Latam Trade portal. Agents can request handling of refunds and the creation of user accounts in the private space.

4. Group Management. For group travel, Series and Charter Flights LATAM Airlines offers robust solutions for groups of at least 10 passengers sharing the same itinerary, whether for corporate or leisure purposes. The GSS offers two negotiation formats: ad-hoc groups, and the “AD HOC Series” for off-schedule requests. For large-scale projects, the Charter service manages the entire operational chain: PNR creation, invoicing, integration of name lists, issuance of the Master Ticket, and transmission of manifests to airport authorities.


© LATAM Airlines


Des canaux de communication optimisés et des engagements de service (SLA) stricts

To minimize waiting times for professionals and ensure maximum efficiency, LATAM Airlines commits to rigorous service standards (SLA) across several fast-response communication channels:

Phone: Via the dedicated French market line (+33 184080261), the average response time is 3 minutes, allowing you to speak directly with an advisor for case follow-up.

Online chat: Available directly on the portal www.latamtrade.com, this channel offers real-time interaction with a specialized agent, with an average wait time of only 20 seconds, enabling immediate contact for urgent cases.

Email: For cases requiring the submission of documents (such as [email protected]), LATAM guarantees an initial response within 8 hours and a final resolution within 48 hours.


© LATAM Airlines



LATAM Airlines : un Support Global des ventes d’Excellence pour les professionnels du voyage
Commercial Contact

Anabelle Araujo – [email protected]

Commercial Help Desk :

[email protected]

Groups Service :

[email protected]

More information on our travel agents platform: www.latamtrade.com