LATAM Airlines: Personalized Service, Comfort, and Exclusivity on the Paris to São Paulo Route


A Daily Frequency: Scheduling and Connectivity in South America

Cabine Premium Business © LATAM Airlines

MSC Croisières


The regular daily operation schedule offers agencies complete flexibility for their clients, with structured times that maximize work and rest periods:

Flight LA8067 (Paris – São Paulo): Daily departure at 13:00 and arrival at 20:00 on the same day. This daytime timetable facilitates morning connections in Europe and lets passengers work comfortably onboard in daylight or unwind before a late-evening arrival in Brazil.

Flight LA8068 (São Paulo – Paris): Daily departure at 18:20 and arrival at 10:35 the following day (+1). This red-eye flight maximizes onboard rest and allows a full day upon landing in France.

The strategic advantage of the São Paulo Hub (GRU): The real appeal of this route for tourism professionals lies in the Guarulhos transfer hub. Upon touchdown, passengers gain direct access to LATAM Airlines’ network:

Domestic network: Smooth connections to dozens of Brazilian airports (including major corporate and tourist centers such as Rio de Janeiro, Salvador de Bahia, and Brasilia).

Regional network: Direct links to the leading capitals of South America (Santiago, Buenos Aires, Montevideo, and Lima), reinforcing LATAM Airlines as the most efficient operator in the market.


Airport Management: Priority Services and VIP Lounges

LATAM Airlines’ personalized service begins the moment the passenger arrives at the airport, thanks to streamlined processes designed to cut waiting times:

Ground Priority Path: Passengers traveling in the Premium Business cabin enjoy exclusive check-in counters, access to expedited security lanes (Fast Track), and priority boarding.

Baggage Handling: Luggage receives preferential treatment with priority labeling, ensuring it is among the first to be delivered on the belt at the destination.

LATAM Lounge in São Paulo: At Guarulhos, premium clients have access to a corporate space featuring quiet rest zones, private showers, a high-end buffet (hot and cold options), coworking areas with high-speed connectivity, and a carefully curated menu of international beverages.


Boeing 787-9 Dreamliner Fleet: Technology in the Service of Corporate Wellbeing


© LATAM Airlines

The Paris – São Paulo connection is exclusively operated by the Boeing 787-9 Dreamliner. The design and engineering of this next-generation aircraft aim to reduce physical fatigue and jet lag on long-haul journeys:

Advanced cabin pressurization: With a composite-material fuselage, the aircraft is pressurized at an altitude lower than conventional models, enabling better passenger oxygenation and a reduction in fatigue and headaches.

Controlled ambient humidity: An automatic system maintains higher humidity levels in the cabin, preventing dryness of the skin, eyes, and throat during the twelve-hour flight.

Dynamic LED lighting (Mood Lighting): The cabin lights are programmed to reproduce natural day-night cycles according to the destination time, smoothing the time zone transition and supporting restorative sleep on nocturnal legs.


Premium Business Cabin: Privacy, Ergonomics, and Onboard Flexibility

The 30-seat configuration inside LATAM’s Premium Business cabin creates an ideal environment for both productivity and rest:

Direct aisle access: The cabin layout ensures passenger independence, allowing movement without disturbing others.

Full Flat seat: Each seat electronically reclines to 180 degrees, transforming into a fully flat bed longer than two meters, complemented by ergonomic cushions and soft bedding.

Technical equipment: Every seat provides a large personal HD screen, a remote control, universal power outlets, and USB ports for professional devices.

Flexible “As you wish” service: The crew adapts the service pace to the passenger’s preferences. Guests can individually choose the timing of meals or rest, optimizing either productivity or sleep.


Personalized Regional Cuisine and Sustainability


© LATAM Airlines

The onboard culinary proposition blends regional South American identity with strict sustainability standards, a key factor for the CSR policies of business clients:

Chef’s menu and pre-selection: Crafted by international chefs for the Premium Business cabin, it highlights fresh locally sourced ingredients paired with wines selected by sommeliers. For optimal personalization, LATAM Airlines enables passengers to choose their main course on the website or app from 5 days to 26 hours before departure.

Eco Travel Kits: Provided in the Premium Business cabin to replace disposable plastic kits, these cases are designed by regional artists using recycled, organic materials and durable fabrics, in line with fair-trade criteria.

Reduction of environmental footprint: LATAM Airlines has eliminated 100% of single-use plastics in the premium cabin, substituting them with reusable, compostable, or recyclable utensils.

For travel agencies in France, recommending LATAM’s daily service on the Paris – São Paulo route ensures premium business and leisure clients a competitive product, time-efficient connections, and high comfort standards across the entire itinerary.



Aviation: Brussels Targets Carbon Quotas, Threatens Prices and European Airlines? [ABO]


ETS : Bruxelles veut étendre les quotas carbone, une menace pour les compagnies européennes ? - Depositphotos.com Auteur symbiot

Hurtigruten


Hard times for the Gulf hubs.

While geopolitical tensions and thus instability persist in the region, affecting air traffic, the appeal of the Gulf’s strongholds— notably the Doha, Dubai, and Abu Dhabi hubs— could further diminish in the years to come.

Indeed, in a proposal for a directive from the European Parliament and the Council, it is learned that the European Commission plans to extend its Emissions Trading System, the ETS, beyond intra-European flights.

Eric Drésin, secretary general of ECTAA (the European association of travel agents and tour operators), told TourMaG that this project is very recent, “we are really at the very beginnings of discussions on these issues. But there could be an increase in costs for the airlines.

Briefly remind what the ETS are, Emissions Trading Schemes in English, which can be translated as: systems for trading emission rights. A system introduced in 2005 obliging companies to purchase rights to emit CO₂.



Chinese and Americans Spared by Brussels

Regarding air transport, these emission quotas apply only to flights within Europe.

But starting in 2029, Brussels aims to adjust the criteria and include the scheme for flights whose destinations are less than 5,000 kilometers from Frankfurt.

Would then be affected a portion of Africa, of Russia and especially the Middle East with carriers such as Emirates, Qatar, Etihad or even the “little” Riyadh Air. This extension, on the simple principle that the farther you go the more you pay, can be understood. However Brussels is up against the hard law of the strongest which seems to become the law “full stop.” The famous 5,000 kilometers thus completely spare the United States and China, which had suggested that in the event of new “taxes” there would be retaliations.


Carbon quotas: European airlines protest

With this proposed ETS extension, at first glance one might think Brussels is restoring a bit of fairness in the fierce competition between European carriers and those from the Gulf that will now be impacted.

But most major European-based airlines think the opposite. For groups like Air France-KLM, Lufthansa or IAG, this extension would cover hundreds of new routes among those they operate and thus ETS costs would truly explode.

In the columns of the Dutch daily De Volkskrant, the carrier KLM had said that it already pays €172 million for emission rights, i.e., 1.5% of its total costs, and viewed a massive price rise with dismay in the coming years.

By means of a note published last May, Air France-KLM informed Brussels that it opposesfirmly any extension of the EU ETS to all flights departing the European Union to destinations outside Europe.” The group asserts that such a measure would further increase the decarbonization burden already disproportionately borne by European carriers. It adds that it would amplify distortions of competition vis-à-vis non-European carriers and could provoke retaliation measures from third countries.

And this document, produced by Air France-KLM’s top management, goes well beyond a mere protest. It is also a counterproposal to Brussels’ upcoming revision of the European emissions trading system, to which the group says it would contribute more effectively and profitably to the EU’s 2050 climate neutrality goal.

Among the proposed measures, and besides maintaining the current geographic scope of the ETS, Air France-KLM also calls for extending the free carbon quotas granted to carriers using SAF to beyond 2030, a limit set by Brussels.

Known as FEETS (Fuel EU ETS Support), this temporary mechanism allocates free carbon quotas called SAF Allowances to carriers using SAF to reduce their ETS bill.

This transitional measure, designed as an encouragement to adopt SAF, is supposed to end in principle in 2030 but for Air France-KLM, that limit is incompatible with industrial SAF investments that are planned over 15–20 years and with the ramping up of SAF-fuel obligations, which remains for a long time far more expensive than kerosene and will have to be carried in the tanks at 70% by 2050.


Plans to Abandon Routes?

In Air France-KLM’s document, the group also seems ready for significant concessions, notably route abandonments, provided that this SAF Allowances scheme is extended to intermodal practices feeding the group’s hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol.

In other words, if Brussels were to reward airlines with free carbon quotas for transporting passengers by train to their hub, certain routes could simply be dropped.

The group would like to convert air passengers into rail passengers for those connecting to long-haul flights, replacing short- and medium-haul flights that fall under the EU Emissions Trading System.

We are thinking of certain links between French provinces and CDG, or other European cities near Amsterdam such as Brussels.

A little revolution.


United Airlines Upgrades Its App to Manage Disruptions


United Airlines enrichit son application mobile avec une nouvelle fonctionnalité - Depositphotos.com, rss.vladimir@gmail.com

Hurtigruten


United Airlines now allows passengers whose flight has been disrupted and who have been rebooked on a later departure to join a waitlist for up to three earlier flights.

The aim is to offer greater flexibility to travelers facing a change to their schedule, without requiring them to relinquish their confirmed booking.

Practically, the traveler selects up to three earlier flights within the United app. The airline then automatically monitors the availability on these flights.

When a seat becomes available, the passenger receives an SMS informing them and can then choose to take the earlier flight. Until that decision is made, their initial booking remains confirmed.

This feature illustrates our commitment to making travel smoother and less stressful for our passengers“, explains Jennifer Schwierzke, Vice President of Customer Operations, Strategy & Execution at United.


A rollout ahead of a very busy weekend

The new service comes as Labor Day weekend approaches, traditionally marked by strong air travel activity in the United States.

United expects more than 3.4 million passengers between September 3 and September 8, 2026, about 300,000 more travelers than last year.

The airline also notes that more than 85% of its passengers use its mobile app on travel day, making this tool a central channel to manage the various stages of the journey.

The new feature complements the self-service options already offered by United in case of disruption.

Passengers can notably be automatically rebooked on another flight, receive vouchers for meals or accommodation when eligible, and track their checked baggage from the app.


The app becomes a central tool in the passenger journey

United has also strengthened several features of its app in recent months.

American travelers can notably use Digital ID in Apple Wallet, based on information from their U.S. passport, to facilitate certain steps of the airport journey, notably enrollment in the TSA PreCheck Touchless ID service.

United has further integrated TSA wait-time estimates at its major U.S. hubs into its app. A feature designed to help travelers anticipate their security screening more effectively.

The company also offers new tools to ease connections. The app shows the route to the boarding gate, the estimated walking time, and flight information.

With ConnectionSaver, passengers can also be notified when a departure is likely to be delayed, enabling them to board despite a tight connection.

Finally, United has integrated Apple’s Share Item Location feature. Travelers equipped with an AirTag or other Locate-enabled accessory can share its location with the airline’s customer service to facilitate searches in case of delays or issues with baggage routing.


Amelia Brille Published by Amelia Brille TourMaG.com Editor
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LATAM Airlines: Global Sales Support Excellence for Travel Professionals


© LATAM Airlines

Costa Rica



To accompany its distribution partners, the company relies on a highly specialized structure: the Global Sales Support (Global Sales Support – GSS) team. This tailor-made service is entirely dedicated to assisting travel agencies across all segments (leisure, business, online) as well as companies affiliated with the LATAM Corporate program, thereby ensuring efficient and borderless commercial connectivity.


A Multilingual Infrastructure and International Expertise

One of LATAM Airlines’ Global Sales Support’s major strengths lies in its international dimension and its ability to adapt culturally. The GSS team handles an impressive annual volume of more than 1.5 million requests worldwide. To offer a smooth and personable experience, the service is structured to respond in six key languages: French, Spanish, English, Portuguese, German, and Italian.

For Europe, and especially for the French market, service hours are perfectly aligned with the rhythms of local agencies. French-language support is available Monday through Friday, from 9:00 to 17:00, ensuring optimal responsiveness during business hours. Beyond these time slots or for absolute operational emergencies, the global channels take over to guarantee business continuity on a global scale.


360° Support: The Pillars of LATAM Airlines Support

The GSS service offering has been segmented to address with precision each type of issue encountered by travel agents. It revolves around four major areas of intervention :

1. Operational and Technical Support. This pillar forms the core of daily assistance. GSS advisors accompany agents through complex technical steps such as fare calculation (public or private fares), ticket reissuance procedures, and the association of electronic EMD documents for ancillary services, notably seat selection and baggage. Additionally, this unit handles requests for special services essential for passenger comfort, such as Unaccompanied Minor assistance (UMNR), or the carriage of pets in cabin (PETC) and in the hold (AVIH).

2. NDC Support by LATAM Airlines. In the era of digital transformation, LATAM Airlines positions itself at the technological forefront with its own NDC ecosystem. The GSS support offers specialized assistance for all requests related to issuances and redemptions via this platform. Whether it is voluntary changes or involuntary reissues following itinerary changes, the team also manages specific commercial exceptions (such as proposals to change airports for affected passengers), enabling agencies to navigate this new technological environment with ease.

3. Commercial and After-Sales Support. Profitability and administrative management of travel agencies are also central priorities for LATAM Airlines. The GSS support acts as a facilitator in resolving disputes related to Debit Memos (ADM). It is also responsible for applying commercial flexibility policies (pre-sale waivers) and discounts directly via the Latam Trade portal. Agents can request handling of refunds and the creation of user accounts in the private space.

4. Group Management. For group travel, Series and Charter Flights LATAM Airlines offers robust solutions for groups of at least 10 passengers sharing the same itinerary, whether for corporate or leisure purposes. The GSS offers two negotiation formats: ad-hoc groups, and the “AD HOC Series” for off-schedule requests. For large-scale projects, the Charter service manages the entire operational chain: PNR creation, invoicing, integration of name lists, issuance of the Master Ticket, and transmission of manifests to airport authorities.


© LATAM Airlines


Des canaux de communication optimisés et des engagements de service (SLA) stricts

To minimize waiting times for professionals and ensure maximum efficiency, LATAM Airlines commits to rigorous service standards (SLA) across several fast-response communication channels:

Phone: Via the dedicated French market line (+33 184080261), the average response time is 3 minutes, allowing you to speak directly with an advisor for case follow-up.

Online chat: Available directly on the portal www.latamtrade.com, this channel offers real-time interaction with a specialized agent, with an average wait time of only 20 seconds, enabling immediate contact for urgent cases.

Email: For cases requiring the submission of documents (such as [email protected]), LATAM guarantees an initial response within 8 hours and a final resolution within 48 hours.


© LATAM Airlines



LATAM Airlines : un Support Global des ventes d’Excellence pour les professionnels du voyage
Commercial Contact

Anabelle Araujo – [email protected]

Commercial Help Desk :

[email protected]

Groups Service :

[email protected]

More information on our travel agents platform: www.latamtrade.com


Vietnam Airlines Launches New Route to Phuket


Vietnam Airlines renforce son réseau en Asie du Sud-Est - Depositphoots.com @phuongphoto

CroisiEurope


Vietnam Airlines poursuit le développement de son réseau en Asie du Sud-Est avec l’ouverture d’une nouvelle liaison directe entre Hô Chi Minh-Ville et Phuket, annoncée lors du Forum d’affaires Vietnam-Thaïlande, en présence du secrétaire général et président de l’État To Lam.

À partir du 2 juillet 2026, la compagnie opérera cette nouvelle route à raison de quatre vols aller-retour par semaine, les mardis, jeudis, samedis et dimanches, en Airbus A321.

Cette ouverture portera à 67 le nombre total de vols hebdomadaires entre le Vietnam et la Thaïlande.


Cette desserte vise à répondre à la forte demande touristique entre les deux pays et à renforcer les correspondances via Hô Chi Minh-Ville vers le réseau long-courrier de Vietnam Airlines, en Asie, en Australie et en Europe.


Vietnam Airlines signs a series of agreements to strengthen tourism cooperation

In parallel, the carrier has signed multiple cooperation agreements with the Tourism Authority of Thailand, the National Tourism Office, Saigontourist and Airports of Thailand.

These partnerships cover joint tourism promotion, the development of joint products, the organization of edutours, and the improvement of the passenger experience at Thai airports.

To read: Vietnam Airlines reorganizes its operations at Paris-Charles de Gaulle…

For Le Hong Ha, the CEO of Vietnam Airlines, this new link and these agreements “testify to the airline’s long-term commitment to the Thai market” and its aim to strengthen tourist and economic exchanges in the ASEAN region.

Vietnam Airlines also emphasizes the strength of its network between Vietnam and Thailand, with numerous daily services to Bangkok via Hanoi and Ho Chi Minh City, as well as connections to Phuket.

What the French Really Think About Airlines: The 2026 Ranking


YouGov analyse les compagnies aériennes les plus attractives auprès des voyageurs français - Depositphotos.com @Boarding2Now

CroisiEurope


While air travel continues to evolve in a context marked by geopolitical tensions, operational constraints and rising expectations from travelers, YouGov publishes its study “France Airline Rankings 2026”.

Conducted from the data of its BrandIndex tool, it provides an overview of how the major airlines are perceived by the French public.

The analysis rests on several indicators: the consideration of travellers planning a trip within the next twelve months, the satisfaction of current or former customers, as well as perceptions of quality and value for money.

With a consideration score of 43%, Air France stands out as the airline most envisaged by French travelers for their future journeys. It clearly outscores easyJet (22.5%), Transavia (16.5%) and Ryanair (15.4%).

The national carrier maintains its leading position across all generations and both sexes. Its advantage is particularly pronounced among Baby Boomers, where it reaches 45.5% consideration.

Among the airlines showing growth, Transavia records the largest annual rise (+1.5 points), ahead of Emirates (+1.1 points) and KLM (+1 point), signaling positive momentum for some secondary market players.


Singapore Airlines, Emirates and Qatar Airways Dominate Satisfaction

If Air France enjoys strong attractiveness, it occupies only the fourth place in the current and former customers’ satisfaction ranking with a net score of 66.5.

The top three positions are held by Singapore Airlines (76.6), Emirates (74.5) and Qatar Airways (69), underscoring the strength of their reputation among French passengers.

According to YouGov, this hierarchy highlights the ability of premium long-haul carriers to translate their brand image into a customer experience that is judged satisfactory.

Corsair also stands out with the largest annual improvement in satisfaction (+6.1 points), ahead of American Airlines (+6 points) and Emirates (+5.7 points).


Quality: Air France Tops and the Low-Costs?

The study also highlights a marked contrast between perceived quality and perceived value for money. On the quality criterion, Air France arrives in first place with a net score of 51.2, ahead of Emirates (20.4), Qatar Airways (18.8), British Airways (17.9) and Lufthansa (16.6). Traditional airlines largely dominate this ranking.

Conversely, when it comes to perceived value, low-cost carriers take the lead. easyJet climbs to first place with a score of 14.6, followed by Transavia (8.9), Air France (8.2) and Ryanair (5.4).

For YouGov, these results show that price is not the only criterion travelers use. Satisfaction, perceived quality, and the trust placed in a brand also play a decisive role in purchase decisions.

The study also examines the profiles of Air France and easyJet customers. Air France customers appear older, with 68% over 45 years old. They travel more for leisure, make reservations more often directly on the airline’s website, and show strong interest in the cultural discovery of destinations.

At easyJet, value for money is a determining factor. Customers tend to come from mid-range income brackets and are more cost-conscious when choosing their mode of transport. They also favor stays that combine relaxation and discovery.


Amelia Brille Published by Amelia Brille TourMaG.com Editor
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Overseas Territories: Airlines Seek to Overcome Customer Inertia


Air Caraïbes, French bee et Air Austral ont ainsi annoncé le maintien intégral de leurs programmes de vols  - Depositphotos.com @Pakhnyushchyy

Dream Yacht


Just like Air France this week, Air Caraïbes and French bee, the Dubreuil Aéro group’s airlines, have confirmed the full maintenance of their flight programs for the summer of 2026.

The two carriers state they have taken all necessary measures to secure their fuel supplies and guarantee their long-haul connections. They specifically cover services to the Caribbean, Guyana, the Indian Ocean, North America, and French Polynesia.

To allow travelers to book their holidays with confidence, the two companies are launching an exceptional “fee-free changes” campaign from June 4 to June 17, 2026.

This measure applies to all tickets purchased during this period, for journeys scheduled between July 5, 2026 and March 27, 2027.

Customers will be able to make one free modification up to the departure of the initial flight, subject to a possible fare adjustment if the new chosen flight is more expensive.

The arrangement covers all fares and travel classes offered on the long-haul networks of the two airlines.


Air Austral also expands its flexibility policy

On its part, Air Austral has also announced an exceptional commercial measure designed to offer greater flexibility to its passengers.

From June 4 through June 30, 2026 inclusive, all tickets purchased for destinations operated by the airline may be changed without penalty, regardless of the fare and booking class chosen.


This policy covers the airline’s entire network, both long-haul and medium-haul.

Notably affected are the flights between Réunion and Paris, Mayotte and Paris, as well as the connections to Bangkok, Mauritius, Madagascar or all Indian Ocean destinations served by the airline.

To read: Tour operators grappling with uncertainty, between waiting-and-seeing and relaunch plans

Through these initiatives, the airlines aim to respond to travelers’ concerns in an international context marked by numerous uncertainties.

By guaranteeing their flight schedules while offering greater flexibility on bookings, Air Caraïbes, French bee and Air Austral seek to secure travel intentions for the months to come

and provide greater visibility to their customers, whether they travel for personal, family or business reasons.


Amelia Brille Publié par Amelia Brille Rédactrice TourMaG.com
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