Amadeus continues developing its technology solutions in the travel sector.
The group announces two developments affecting key stages of the journey:
– planning the trip, with the integration of travel insurance into hotel bookings ;
– arrival at the destination, with the rollout of contactless border controls in the United Kingdom.
These two initiatives rely on introducing new features into existing systems.
The group announces two developments affecting key stages of the journey:
– planning the trip, with the integration of travel insurance into hotel bookings ;
– arrival at the destination, with the rollout of contactless border controls in the United Kingdom.
These two initiatives rely on introducing new features into existing systems.
Integrated travel insurance with hotel bookings
Amadeus enriches its central reservation system (CRS) iHotelier with its Amadeus Travel Protection offering.
Already available to travel agencies and to some airlines, this solution is now extended to the entire hotel sector.
Two partners are integrated into this offering. Battleface, providing insurance covering medical emergencies, cancellations and baggage losses, and Sensible Weather, specialized in weather-related guarantees.
Depending on the cover chosen, travelers can be reimbursed up to 100%, without having to file a claim.
Hoteliers can offer these insurances directly at the time of booking, without needing to manage them themselves. They also receive a share of the revenue generated by their sale.
Already available to travel agencies and to some airlines, this solution is now extended to the entire hotel sector.
Two partners are integrated into this offering. Battleface, providing insurance covering medical emergencies, cancellations and baggage losses, and Sensible Weather, specialized in weather-related guarantees.
Depending on the cover chosen, travelers can be reimbursed up to 100%, without having to file a claim.
Hoteliers can offer these insurances directly at the time of booking, without needing to manage them themselves. They also receive a share of the revenue generated by their sale.
In the United Kingdom, new security gates
At another stage of the journey, Amadeus innovates in border controls within the United Kingdom. The UK has begun a phased rollout of a contactless, passport-free screening system based on the group’s Seamless Gates, installed at 13 international airports.
The system works thanks to a camera that photographs the passenger as they approach the gate. The image is compared with verified information regarding their identity, travel details, and passport.
The rollout covers the airports of Birmingham, Bristol, Cardiff, East Midlands, Edinburgh, Gatwick, Glasgow, Heathrow, London City, Luton, Manchester, Newcastle, and Stansted.
According to Amadeus, all the gates involved are expected to be progressively upgraded by early 2027.
The contactless passage, initially reserved for British citizens, should be extended to eligible foreign nationals.
The system works thanks to a camera that photographs the passenger as they approach the gate. The image is compared with verified information regarding their identity, travel details, and passport.
The rollout covers the airports of Birmingham, Bristol, Cardiff, East Midlands, Edinburgh, Gatwick, Glasgow, Heathrow, London City, Luton, Manchester, Newcastle, and Stansted.
According to Amadeus, all the gates involved are expected to be progressively upgraded by early 2027.
The contactless passage, initially reserved for British citizens, should be extended to eligible foreign nationals.
Written by Amelia Brille 
Legally, Article L.211-16 of the Tourism Code provides the professional’s strict liability for carrying out the services included in a package holiday, unless it is proven that the damage resulted from the traveler, a third party, or exceptional and unavoidable circumstances. Article L.211-8 also imposes a clear and complete pre-contractual obligation to inform about the essential characteristics of the stay.