Senior Groups: 7 Key Points to Verify Before Approving Your Program


© Únia Travel / Image générée par IA à titre illustratif

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With a senior group, a program can look very appealing on paper and become far less comfortable once on site.

A visit can fit perfectly into the schedule and yet feel excessive. A hotel can be highly rated but poorly suited to a group’s logistics. A restaurant may be located only 500 meters away and ultimately require a twenty-minute walk.

Drawing on the combined experience of VSJ Travel and Sol i Muntanya, Únia Travel has been guiding francophone groups for decades, including a large share of senior clients.

It is here that hands-on field experience becomes useful. After years of organizing group trips, certain reflexes have become almost automatic.


1. Don’t just look at the kilometers

To determine whether a day is balanced, the distance traveled isn’t the sole indicator.

One must assess the actual time spent on the coach, as well as the visits, walking tours, breaks, meals, and the time back at the hotel.

A day with 200 kilometers, mostly on highways, can run smoothly. Another with less distance can be more tiring if it involves more loading and unloading of the coach, walking visits, and small transfers.

It’s also important to consider what is planned before and after.

If the group returns at 7:30 pm after a long day, is it really wise to schedule a departure at 8:00 am the next morning?

It is often the sequence of days that makes the difference.


2. Know exactly where the coach drops off

On a map, 500 meters remains 500 meters. For a senior group, not necessarily.

Five hundred meters on a flat promenade does not entail the same effort as the same distance on cobbles, on a slope, or after two hours of touring.

Given increasingly frequent traffic restrictions in historic centers, it’s essential to know where the coach can actually drop off and pick up the group.

Is it in front of the monument? Ten minutes away? Should a shuttle be taken? Are there stairs? Will the return be at the same spot?

These are small details, but they help accurately plan the duration of a visit and, above all, avoid unwelcome surprises on site.


3. A visit can fit into the program without having a place in the day

This is probably one of the most common trade-offs.

There is an hour to spare. An additional visit is possible. Should it always be added?

Not necessarily.

After a guided morning, a lunch, and several transfers, thirty minutes of free time can sometimes be appreciated more than another museum.

This does not mean building less engaging programs. It’s about choosing what genuinely adds value to the trip.

When we receive a schedule that is too packed, we prefer to flag it to the agency and propose an alternative arrangement rather than keep a service just because it fits the timetable.


4. A four-star hotel isn’t automatically a good group hotel

For a senior group, the category is only part of the answer.

We also look at how the hotel operates in practice.

Can the coach stop right in front? How many elevators are there? Are the rooms spread across several buildings? Is the restaurant suitable for a group? Can we serve thirty or forty people without unnecessarily extending the dinner?

Location is also important.

A very central hotel may seem ideal, but if it forces the group to walk with their luggage or makes each departure for excursions more difficult, a slightly more distant option can end up far more comfortable.

So the best hotel is not necessarily the one with the most stars. It is the one that works well with the planned stay.


6. A good guide also knows how to look after their group


7. At the start, ask: what if this doesn’t work?

A visit can close early. A road can be blocked. The weather can change. A group can fall behind. It happens!

Before departure, it’s useful to know what alternatives exist.

Can two visits be swapped? Is there a worthwhile solution nearby? Can we recover time elsewhere in the day? Could another restaurant host the group without altering the whole itinerary?

These are questions travelers don’t notice when everything goes smoothly.

But when something changes, having a quick solution often prevents a small upset from disrupting the entire day.


And above all: don’t put all seniors in the same box

A senior group might have an average age around 65 and travel four times a year. Another group could average 80 and primarily seek a comfortable stay. A hiking club will clearly have different expectations from a group looking for a gentler pace.

For an older or less mobile group, a stay in Andorra or Cantabria can be especially suitable: fewer hotel changes, day trips, and a pace easier to adjust.

Conversely, for active travelers used to walking and exploring, a big circuit in Northern Spain or Portugal can be a perfect fit, with more stops, discoveries, and days with a bit more pace.

The key is not age alone, but the actual profile of the group.

Before building the program, some information is very helpful: the average age, travel habits, mobility level, and desired free time.

At Únia Travel, these details are what allow us to refine a program. This knowledge goes beyond the mere production; it starts from the very first exchange with the agency.

Our commercial contacts maintain enduring relationships with their clients, know their habits, their historic products, the expectations of their groups, and often the small details that count from year to year. With between 10 and 30 years of experience in group travel, they don’t start from zero with every new request.

This often speeds things up, allows for more precise proposals, and helps build a program that truly matches the agency’s clientele.

With 40 years of experience in group travel, we have learned that travelers don’t always notice what has been anticipated. They do notice immediately what has not been planned.

In the end, a successful program is often the one that feels easy for the group to live. And that ease comes precisely from everything that was thought through in advance.


Let’s Talk About It!


Groupes seniors : 7 points à vérifier avant de valider votre programme

A receptive DMC agency specializing in the design and organization of tailor-made group travel, stays, and escorted tours for groups in Andorra, Occitania, Spain, and Portugal.

For your group projects, itineraries, tailor-made stays, or specific requests:

[email protected]

[00376] 720 600

www.uniatravel.com

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Condor Premium Economy: Pricing as a Key Selling Point


Condor: A Premium Experience

Premium Economy Condor Airbus 330neo © Condor Flugdienst

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Understanding Condor’s Premium Economy to Better Offer It

Condor’s Premium Economy responds to a growing traveler expectation: enjoying more comfort on long-haul flights without exceeding the budget of a Business Class.

And it is precisely the balance between comfort and price that makes Condor’s offer particularly interesting.

Let’s take four telling examples of verified fares as of October 14, 2026. The gap between the Economy Classic fare and Premium Economy Classic was:

– €80 incl. tax for a Mauritius – Paris-CDG via Frankfurt, departing December 8, 2026

– €100 incl. tax for a Los Cabos – Paris-CDG via Frankfurt, departing January 11, 2027

– €120 incl. tax for a Cancun – Paris-CDG via Frankfurt, departing April 7, 2027

– €160 incl. tax for a Paris-CDG – Windhoek (Namibia) via Frankfurt, departing June 29, 2027

On a long-haul journey, such a price gap can thus make the Premium Economy option especially attractive.



More space and comfort designed for long-haul travel

On board its Airbus A330neo, Condor offers 64 Premium Economy seats.

With a wide 89 cm legroom, a 12° recline, an adjustable footrest, and an ergonomic six-position headrest, the seat is designed to provide a more comfortable position during long hours of flight.

Each passenger also has a 13.3-inch 4K personal screen, as well as USB-A and USB-C ports.

A pillow and a blanket complete the onboard experience, as does the individual entertainment system offering, among other things, a selection of films in French.

The service also includes several priority services: Priority Check-in, Priority Boarding and Priority Baggage.

For travel agents, these are concrete elements that help highlight the upgrade to clients.


And in the dining, we also switch to Premium

The Premium Economy experience does not stop at the seat.

Condor presents its dining concept “Taste the World”, with a Premium Economy menu as well as a selection of alcoholic and non-alcoholic beverages included.

Different meal options are also offered, including vegetarian, vegan, gluten-free menus, and many others.


The takeaway: systematically compare before proposing

This is probably the essential point to remember for travel agents: do not assume that Premium Economy will necessarily be much more expensive.

The reflex may be to offer Economy right away when the client is looking for a controlled price. Yet, depending on dates and destinations, the gap with Premium Economy can be small enough to justify presenting both options.

Premium Economy thus allows you to spontaneously offer a travel experience that may be more comfortable than the client had perhaps imagined.

Also note: Condor offers TO (tour operator) fares in Premium Economy, an element worth including in comparisons and packaged offers.


Economy, Premium Economy, or Business with a lie-flat seat: three experiences to suit every traveler



La Premium Economy de Condor : le tarif comme argument de vente

Condor is the second-largest regular German airline. Condor is represented in France by Aviareps, 122 Avenue des Champs-Élysées 75008 Paris.

Email: [email protected] | [email protected]

Phone: +33 (0)1 53 43 53 92 (Mon-Fri, 9:00–18:00)

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Amadeus Strengthens Presence at Two Key Travel Milestones


Amadeus développe de nouvelles solutions technologiques, de la réservation hôtelière aux contrôles biométriques aux frontières - DepositPhotos.com, MamunSheikh

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Amadeus continues developing its technology solutions in the travel sector.

The group announces two developments affecting key stages of the journey:

– planning the trip, with the integration of travel insurance into hotel bookings ;

– arrival at the destination, with the rollout of contactless border controls in the United Kingdom.

These two initiatives rely on introducing new features into existing systems.


Integrated travel insurance with hotel bookings

Amadeus enriches its central reservation system (CRS) iHotelier with its Amadeus Travel Protection offering.

Already available to travel agencies and to some airlines, this solution is now extended to the entire hotel sector.

Two partners are integrated into this offering. Battleface, providing insurance covering medical emergencies, cancellations and baggage losses, and Sensible Weather, specialized in weather-related guarantees.

Depending on the cover chosen, travelers can be reimbursed up to 100%, without having to file a claim.

Hoteliers can offer these insurances directly at the time of booking, without needing to manage them themselves. They also receive a share of the revenue generated by their sale.


In the United Kingdom, new security gates

At another stage of the journey, Amadeus innovates in border controls within the United Kingdom. The UK has begun a phased rollout of a contactless, passport-free screening system based on the group’s Seamless Gates, installed at 13 international airports.

The system works thanks to a camera that photographs the passenger as they approach the gate. The image is compared with verified information regarding their identity, travel details, and passport.

The rollout covers the airports of Birmingham, Bristol, Cardiff, East Midlands, Edinburgh, Gatwick, Glasgow, Heathrow, London City, Luton, Manchester, Newcastle, and Stansted.

According to Amadeus, all the gates involved are expected to be progressively upgraded by early 2027.

The contactless passage, initially reserved for British citizens, should be extended to eligible foreign nationals.

Tourism: Maintaining an Affordable Offer Is a Key Economic Issue, Says Serge Papin [ABO]


La fréquentation des voyageurs français est "en légère régression dans le cœur de saison juillet-août" - Crédit photo @ Alexandre Lescure

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Being the Tourism Minister for the world’s leading tourist destination carries a very particular aura.

So, when Serge Papin strolls through the aisles of the IFTM, the sensation of being George Clooney at a film festival is not far off, far from it.

“I felt like a rock star (laughs, editor’s note).

Not only are 180 countries represented, but we also had the opportunity to meet a good number of foreign ministers. France is regarded as a global leader in tourism. What may surprise is that we feel there are expectations placed on us, a desire to share and to take advantage of our know‑how.

I received a lot of inquiries
“, confides a tourism minister pleased with this rush of oxygen in a national and international environment terribly degraded.

The Paris meeting was an opportunity to take stock of the summer of 2026, marked by the solid performance of foreign clientele, but a bit more uncertain for French tourists.

Without jumping for joy or shouting victory, in the race against Spain, the minister judges the high season “adequate”.



The French: “a slight regression in the heart of the July-August peak”

“It’s better than the previous year, but not by much.

We started from a 2025 that was already very good, because we had crossed a hurdle thanks to France and Paris promotion, thanks to the Olympic Games.

International clientèle had jumped by 9% in 2025 compared to 2024.

This same clientele is up 3.7% in the figures from January to July. We are almost at 15% in two years, we can be proud
“, states the minister of Small and Medium Enterprises, Trade, Crafts, Tourism and Purchasing Power.

Positive numbers that must, however, be viewed in perspective. In 2024, the Olympic Games had led to a drop in international travelers, according to INSEE, notably during the events.

A lull that has since been filled by the strong growth of international markets. If the event’s effect remains hard to measure, its image and success have, at the very least, not harmed the destination, quite the opposite.

And this clientele, highly lucrative, seems to have become a government priority. Which leaves many observers puzzled, particularly regarding the president’s aim to make France the world’s first sustainable destination.



The two challenges are not at odds, according to the minister.

“We have an infrastructure challenge, tourist facilities, water management, but also pesticide use in green spaces, etc. We truly have a commitment to sustainable development on site.

The organizers of the 2030 Winter Games have pledged to make them the most sustainable winter Games in history. I genuinely want us to be the champions of sustainable tourism by 2030.

After that, if travelers come by air, if they come from far away, they cannot come otherwise. On the other hand, once they are on site, they operate within an ecosystem that is very attentive to sustainable development
“, tries to justify Serge Papin.

And even if the minister does not wish to pit any particular clientele against another, climate warming reminded the industry of itself throughout the summer.


“The French weighed choices for budgetary and climate reasons”

The summer of 2026 was the hottest on record in our country, since the beginning of meteorological measurements in 1900.

“The heat waves affected the places of stay and consumption.

French tourists, in particular, chose destinations with more bearable temperatures, hence the regions north of the Loire, including Brittany, Normandy and the Channel, as well as the Northern Alps.

These destinations progressed quite spectacularly.

In the middle of the heat wave, places of entertainment and restaurants endured a bit of the impact. The French likely hedged for budgetary and climatic reasons
“, estimates Serge Papin.

A finding that aligns with the view of UM IH.

The union stated in early September that travelers had decided to watch their spending, particularly in bars and restaurants.

Another casualty of the summer: Gironde.



The department, which experienced one of the most destructive fires in its history, will host the next Tourism Sector Committee in October 2026.

The occasion, for the minister, to show residents that the government stands by them, but also to monitor the end of the tourist season in the region and the rollout of aid.

“Acting players benefit from payroll tax exemptions on salaries, social security charges, property tax and partial unemployment, for three months.

Then, in the PLF, we proposed that the companies most affected by these fires and their consequences be exempt from the fields I have just outlined.
”

And this is not the only tourism-specific issue to appear in the forthcoming finance bill.


PLF 2027: “Everyone must make efforts, Atout France included”

The sector is expected, by implication, to contribute in the coming budget.

“Tourism is a thriving activity. It contributes to the trade balance by around 20 billion euros and to the country’s growth, even if modest.

There is a topic that will be addressed by the text: the tourist tax. We are in discussion with professionals and elected officials on reform since May 2026.

Arbitrations are not yet set, but they will align with the desires of professionals,
” reveals the occupant of Bercy.

In addition, the government is working on a simplification plan, as it has done in the past.

According to the cabinet, the new definition of the word “tent” (decree No. 2026-14 of January 14, 2026 simplifying and securing provisions of the tourism code relating to the definition and classification of certain merchant tourist accommodations) generated an additional 60 million euros in turnover. The simplification project has not yet been unveiled, but remember that in April last year, Nathalie Delattre, the former Tourism Minister, filed a bill in that sense. At any rate, in the next PLF, there could also be a reference… to Atout France.

“Atout France has a solid legitimacy and real recognition, especially internationally.

After all, this does not oppose a transformation, which is already underway and which we have begun a year ago. We are custodians of public funds and, in a period of budgetary austerity, everyone must make efforts, Atout France included
“, the minister confided.

According to our information, the austerity plan is already a reality, since several posts have been eliminated abroad and offices rationalized.

Moreover, a reorganization is also announced at the Paris headquarters, without the teams truly understanding, for the moment, where the institution is heading.

In the meantime, Serge Papin does not question the legitimacy or even the existence of Atout France.


Mass tourism: “This offering is a challenge for our economy”


Romain Pommier Published by Romain Pommier Journalist – TourMaG.com
See all articles by Romain Pommier

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Booking, Micro-Trips in India: This Week’s Key Takeaways [SUBS]


La revue de presse internationale de la semaine - Depositphotos.com Auteur serezniy

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Au sommaire de la revue de presse de la semaine du 28 septembre 2026 :

Shorter and more frequent stays in 2027

Booking.com will not be able to acquire Etraveli

Tourist destinations: AI becomes a new lever of influence

IHG accelerates its development in Japan amid tourist demand

India struggles to regain its international tourists

The travel sector pushes the EU to regulate biometrics

Gaming travel turns the hotel into a playground

Germany: bookings remain subdued in winter 2026-2027

Odd! Aluminum-wrapped passport: the quirky anti-piracy trick travelers are talking about



Shorter and more frequent stays in 2027


Hilton observe un essor des micro-voyages, nouvelle tendance de 2027. @depositphotos/EdZbarzhyvetsky

According to Hilton’s annual report, travelers will favor in 2027 shorter and more frequent stays, with the rise of micro-trips.

The group also notes a growing interest in personal development-focused trips, outdoor activities, and well-being.

Another takeaway: despite the rise of AI in travel planning, human recommendations remain largely preferred.

More to discover on euronews.com


Booking.com will not be able to acquire Etraveli


Booking perd son recours sur l'acquisition de Etraveli. @depositphotos/erix2005

The European Union Court confirmed the ban on Booking’s acquisition of the Swedish group Etraveli for €1.63 billion.

Etraveli, owner of Gotogate and Mytrip among others, would have allowed the American group to strengthen its flight-booking offering and develop a broad “travel ecosystem”, risking marginalizing competitors.

Booking can still bring the case before the Court of Justice of the European Union.

A Reuters report


Tourist destinations: AI becomes a new lever of influence


Les destinations touristiques doivent apprendre à exister dans les réponses des IA. @depositphotos/AndrewLozovyi

With 69 % of 18-28-year-olds and 64 % of Millennials using AI to prepare their trips, destinations must now learn to exist in AI assistant responses.

According to Andrés Martínez, CEO of iUrban, they should better structure their official information to be picked up by AI, but also use these tools to steer visitors toward less-visited sites and highlight local identity. The challenge: not letting algorithms funnel tourists to the same places.

More to read on hosteltur.com


India struggles to regain its international tourists


The travel industry pushes the EU to regulate biometrics


Cinq acteurs du voyage et des technologies veulent encourager le déploiement volontaire de la biométrie dans les aéroports européens. @depositphotos/irko6969

Five players in travel and technology, including ACI Europe, Amadeus, IATA and SITA, have formed a coalition to advocate the voluntary deployment of biometrics at European airports.

They are calling for a clear regulatory framework ensuring data protection and the maintenance of non-biometric alternatives.



According to IATA, 74 % of travelers surveyed prefer sharing their biometric data rather than their passport or boarding pass.

A Travel Daily News report


Gaming travel turns the hotel into a playground


Minecraft ouvrira en 2027 près de Londres un hôtel qui offrira une immersion complète dans le monde des jeux vidéo. @depositphotos/rafapress

The travel surrounding video game universes is stepping up a level, with hotels now offering full immersion rather than mere entertainment. A 69-room Minecraft-themed hotel will open in 2027 near London, inside Chessington World of Adventures.

The phenomenon is also developing in Japan with Pokémon-themed rooms and in Spain with hotels that integrate consoles, virtual reality and themed spaces.

Read more on euronews.com


Germany: bookings remain subdued in winter 2026-2027


Les vacanciers boudent les vacances en Allemagne à l’hiver 2026-2027.  @depositphotos/Gorilla

After a dynamic summer 2026, with revenues up 4%, winter bookings lag behind.

According to Travel Data + Analytics, revenues for the winter season 2026/27 are currently 2% below last year, with the number of travelers down 6%. Long-haul trips are especially affected, notably to the United States (-28%) and the United Arab Emirates (-52%).

More to read on reisevor9.de


Insolite ! Aluminum-wrapped passport: the quirky anti-piracy trick travelers are talking about

On TikTok and Reddit, a travel tip is making waves: wrapping your passport in aluminum foil to block the radio reading of its chip.

While metal can indeed block radio waves, the risk of fraudulent passport reading is already limited by several security features.

Result: between the passport and the foil, travelers might mainly gain… a few extra touches at checkpoints.

Source: lefigaro.fr

Common Hotel Room Key Mistake That Could Compromise Your Safety

In hotels, some reflexes feel so obvious that they become automatic. Yet a seemingly minor detail about your key or room card can give an ill-intentioned person the information necessary to locate your lodging. A very simple precaution can reduce that risk as soon as you arrive. And it isn’t the only check to perform before you settle in.

Never keep the key with the room number

After a long journey, we often drop our belongings in the room and instinctively keep the magnetic card in its case. A case that frequently bears the room number, sometimes accompanied by the hotel’s name or logo. Information that could prove fatal for you. If the card and its case are lost at the same time, these details can indeed allow someone with ill intent to determine where the corresponding room is.

The U.S. Department of State therefore recommends always carrying your room key separately from the sleeve that displays the room number. A particularly simple precaution to adopt, but one that prevents giving a stranger two essential pieces of information at once: how to access the room and its location within the hotel. This recommendation is also listed on its page dedicated to safety in accommodations, which gathers several traveler precautions.

Because without the room number, a card found on the street or in a public place does not necessarily reveal which door it belongs to. It is precisely this association that poses the problem. “If these elements are lost together, another person could identify the hotel and the room associated with the key”, explained a spokesperson for the U.S. Department of State to Travel + Leisure magazine.

The correct reflex, therefore, is to remove the card from its sleeve as soon as you arrive in the room. To avoid forgetting the number, you can note it on your phone or photograph the sleeve, provided you keep these details on a protected device.

And if the card itself disappears, it’s best not to wait. “A traveler who loses a key should immediately inform the hotel and ask that it be deactivated and replaced”, advises the State Department spokesman to Travel + Leisure. A new card thus enables the old one to be neutralized.

A few checks to perform upon arrival

Yet the key is only one element among the precautions to take in a hotel room. Once you step inside, a few minutes are enough to verify that essential equipment is in place and that the space doesn’t show any obvious problems.

The U.S. State Department specifically advises ensuring the room’s phone works, that the locks are functional, and that smoke and carbon monoxide detectors are present where required.

It also recommends a quick sweep of the room. “Upon arrival, check behind the curtains, under the bed, and around the room to make sure it’s safe”, says the American administration’s site. The aim is not to turn every hotel stay into a meticulous inspection, but to quickly spot any unusual situation.

Travelers are also urged to be mindful of any “unusual” electronic devices present in the room and to verify that the curtains can be fully closed.

These steps take little time, but they can help prevent unwanted surprises during vacations or business trips. More importantly, they remind us that in a hotel, prudence isn’t limited to dangerous destinations; it also begins with the most ordinary habits.

In the same series “Our Travel Tips”:

Airplane: the photo you should always take before checking in your luggage

Here’s why you should never recharge your phone at an airport

This new airport scam could get you detained abroad

How to better handle long-haul flights? The secrets of a flight attendant

This often-forgotten detail can invalidate your passport before a trip

Lost passport abroad: the steps to return to France without panicking

ECTAA: Key Issues Set to Shape Europe’s Autumn Agenda


Eric Drésin, secrétaire général de l’ECTAA, fait le point sur les dossiers à suivre - Photo ECTAA

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After the summer break, the ECTAA (European Association of Travel Agencies and Tour Operators) returns to work.

In its briefcase, several dossiers to monitor in the coming months. One of the first tasks concerns the implementation of the new directive on package travel.

The text has now crossed the European stage and enters its phase of transposition in the Member States. The European Commission specifies that countries have 28 months to transpose the new rules into their national law, before a six-month entry into force later.

To read: CEI, refunds, packages… what the European directive officially published changes!

The text must thus be transposed no later than September 29, 2028 to enter into force on March 29, 2029.



Package Travel Directive: Avoiding Over-Transposition

« We are in the transition phase for implementation, for transposition », explains Eric Drésin, secretary-general of the European association.

The ECTAA works with its national professional associations to monitor how the text will be rolled out in each country. « We start with the less hot dossiers», he summarizes, with one objective: to prevent compromises reached at the European level from being questioned at the national level.

If the new directive ultimately does not impose a general limitation on prepayments, member states still have limited room for maneuver.

« There is no obligation to limit prepayments, it’s clear, and we’ve managed to rule that out », recalls Eric Drésin. « But if the member states want, they can. » Vigilance is therefore required to avoid the risk of over-transposition. « There, we really want to tighten the screws to avoid this situation. »

The first country to tackle the transposition is Finland, where the ECTAA is expected as early as next week.


Air Passenger Rights: the problem of Intermediation Fees

Another particularly sensitive dossier: the revision of air passenger rights. A political agreement was reached this summer on revising the European framework. The European Commission indicates that the new regime must still be formally adopted and published before it applies, with a delay of 12 months after its publication.

For travel agencies and other intermediaries, one point crystallizes the concerns: refunds in the event of a flight cancellation.

« When a flight is canceled the travel agency will be obliged to reimburse its intermediary fees », explains Eric Drésin. And on this point, the legislative fight is now over: «There is nothing more we can do in the legislation. »

The ECTAA therefore intends to shift the debate to the realm of B2B relations.

The European association has denounced the «disproportionate impact» of these new rules on independent intermediaries and argues that intermediary fees remunerate a service distinct from that of the carrier.


Passenger Package : the dossier to watch closely

But the dossier that could monopolize a large part of the European agenda in the coming months is undoubtedly the Passenger Package, presented in May last.

The package includes three legislative proposals dedicated notably to rail ticketing, to multimodal mobility services (MDMS) and to railway passenger rights. The objective stated by Brussels is to enable travelers to compare and more easily purchase journeys that combine several operators (rail, road, sea), with a single ticket and enhanced rights throughout the entire trip.

In principle, ECTAA is supportive of this evolution. But Eric Drésin points to several difficulties.

The first concerns the absence of air travel in a device presented as multimodal. « We must integrate air transport into this legislative package so that we can have a clearly multimodal and relevant offer for customers », he says.

The organization believes that the principles of access that are fair, reasonable and non-discriminatory (FRAND) should not be limited to rail but should apply to all transport sectors whenever dominant operators impose unfair conditions on their business partners.




Sustainability: a topic that could resurface?

Finally, another topic is expected to return to the foreground: sustainability.

After having occupied an important place in sector debates in the post-Covid years, the issue seemed to have faded from view. For Eric Drésin, the events of this summer could however revive the discussions.

« The question of sustainable travel, of sustainability in our sector, had somewhat disappeared from the news », he notes. But «this summer raised so many questions that it will come back onto the table ».

According to him, national associations could ask the ECTAA to act more on this topic…

Connections Réunion: The Key to a Great Stay on the Intense Island


Au cœur du cirque de Cilaos © Maxime B.DELMAS – Connections Réunion

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A More Immersive Tourism

On Réunion Island, travelers no longer aim to merely check off a list of iconic sites. They seek genuine immersion: encounters with local producers, guided hikes led by passionate guides, and a discovery of Creole traditions… This is, at least, what most requests received by Connections Réunion indicate. Whether it’s an individual stay, a group, or a GIR, the era of simple photo stops is behind us; the focus now is on practicing an immersive form of tourism. International clients have understood this well. It underscores the value of an inbound operator offering its expertise and knowledge of providers to guarantee a stay that is rich and tangible.


A Destination with Multiple Parameters

Indeed, meeting this expectation can only be achieved by relying on a trusted network of partners, built over time on an island rich in resources but also facing challenges. From cirques, high plateaus, coastline, plains and volcanoes, travel times, access conditions and capacity vary significantly from one area to another, making it difficult to design a coherent and realistic itinerary without a deep knowledge of the terrain; a factor all the more decisive for group travel, where logistics, transfer times and coordination of providers must be precisely calibrated.

To this geographical complexity, weather that can change in just a few hours and disrupt a program adds another layer. With more than 200 microclimates, La Réunion is a destination that requires adapting to weather that can sometimes swing entirely in a short span.

A local presence allows anticipating these contingencies and responding instantly with suitable contingency measures, without compromising the client’s experience. This support, provided by our team throughout the operation, before, during and after the stay, guarantees the quality of every service and secures the entire journey. Thanks to the unfailing adaptability of our local guides, each traveler feels accompanied, guided and safe. The guides, passionate about their island, are often so engaging that travelers end up wanting to stay in touch with them even after departure. This expertise becomes a real added value that only a Réunion-based incoming operator, intimately familiar with its specifics and players, and able to deliver, can provide.


A Rich Network of Contacts

On Connections Réunion, this expertise translates concretely into a rich and diversified network of contacts, built over the years with the island’s players: coach companies or VTC for transfers and group circuits, warm restaurants and guest houses for authentic culinary experiences, local service providers such as 4×4 excursions, or visits to distilleries, museums and vanilla plantations illustrating Réunion’s history and know-how, as well as a broad range of accommodations from luxury hotels to charming, discreet addresses.

This expanded network enables crafting, for every request, several tailor-made stay proposals capable of serving both an individual leisure trip and a group or GIR with specific needs.

Relying on Connections Réunion is therefore no longer merely an operational choice: it is a real differentiator and a reassurance lever for stays that live up to travelers’ expectations and the reputation of the professionals who offer them.


Coucher de soleil sur la plage de Boucan Canot © Maxime B.DELMAS – Connections Réunion


Present in Réunion… but not only!

While the actors of Connections Réunion operate from their island, it is not uncommon for some to travel directly to mainland France and Europe, especially for trade shows. This was notably the case at ITB in Berlin, from March 3 to 5, where Aline Chan-Tien and Matthieu Ranaivoson, respectively Managing Director and Head of the G.I.R. service, ventured to meet numerous Tour Operators.

We can also mention PURE International, held on March 12 in Paris, bringing together more than 250 MICE offers from several destinations, including Réunion, represented by Lionel Guiance and Éric Cousyn, respectively Head of the Groups Service and Commercial Representative for Groups and MICE based in mainland France.

For the rest of 2026 events, come meet the Connections Réunion team at the CRT – Ile de la Réunion stand, from September 15 to 17, 2026 inclusive. Aline Chan-Tien will be joined by Murielle Fontaine, Production Manager, and Éric Cousyn.


Contact


Connections Réunion : la clé d’un séjour réussi sur l’île Intense
Aline CHAN-TIEN, Managing Director
[email protected]

+262 262 93 13 98

Connections Réunion

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