Solution Archives - Com Namibia

MyHolidayApp: The Digital Solution That Simplifies Your Clients’ Vacations

October 27, 2026 by Amara Nambinga

Today, travelers expect a seamless travel experience from booking through to the stay. Access to information, digital services, and real-time assistance have become key elements of customer satisfaction.

For travel agencies and tour operators, meeting these expectations means guiding the customer well beyond the booking, all the way to their vacation destination.

With MyHolidayApp, MTS Globe brings together in a single platform practical information, destination expertise, supplementary services, and local assistance. A solution designed to offer travelers a smoother, more autonomous, and more connected experience.

A travel companion accessible at any time

Available in 11 languages, MyHolidayApp supports travelers at every stage of their stay through a simple, intuitive interface.

The app centralizes all essential information:

Review your trip

Customers can easily access their flight details for both arrival and departure, enabling them to travel with peace of mind.

Discover your destination

Practical tips, local recommendations, useful information, and emergency numbers: travelers can prepare their stay before arrival and make the most of their destination.

Find your transfer

Transfer information can be consulted in just a few clicks. Travelers can know their pickup point, check schedules, and even opt for additional services to increase comfort.

The app also allows real-time tracking of transfer status and any updates.

Simplify your hotel arrival

Travelers can access their reservation details, complete online pre-registration, or request additional services such as early check-in or late check-out.

Book activities and add-on services

Excursions, cultural activities, local experiences, or supplementary products: MyHolidayApp enables tailoring the customer experience while creating opportunities for upselling.

Around-the-clock assistance

Thanks to built-in assistance features and chat support, travelers can obtain help quickly, wherever they are during their stay.

De gauche à droite : Transferts / Réservation d'hôtel / Excursions © MTS Globe

The benefits of MyHolidayApp for travelers

• Free, easy-to-use web app

• Simply accessible via a link, no download required

• Available in 11 languages

• All stay information centralized in one place

• More autonomy throughout the journey

• Easy access to transfers, hotel services and excursions

• Assistance available at any time

• A travel experience that’s smoother and more comfortable

A tool dedicated to customer satisfaction

For French tourism professionals, the quality of the customer experience is no longer limited to the sales transaction.

Travelers now expect digital support before, during, and after their stay. By bringing information, services, and assistance closer to customers, MyHolidayApp enhances every step of the traveler journey.

A solution that helps strengthen customer satisfaction, foster traveler autonomy, and create new opportunities for additional revenue for both distributors and tour operators.

With MyHolidayApp, MTS Globe offers a new way of traveling: simpler, more practical, and more connected.

Night Trains Paris–Tarbes: A Solution Found to Keep the Line Running

July 28, 2026 by Amara Nambinga

SNCF Voyageurs déploie des trains de nuit Paris–Tarbes, Depositphotos.comPhoto by Mirage3

IFTM prenez RDV avec TourMaG

On Tuesday, May 27, 2026, SNCF Voyageurs, LISEA, operator of the Sud Europe Atlantique high-speed line, and the State announced the establishment of a new arrangement to ensure journeys between Paris and Tarbes, in the Hautes-Pyrénées, by night train.

This arrangement allows conventional night trains, Corail trains whose top speed is 160 km/h, to run on the Sud Europe Atlantique high-speed line, an infrastructure originally designed for trains capable of reaching 320 km/h.

This adaptation required revising the locomotives’ safety systems, as well as targeted training for Intercités crews on the rules of operation on high-speed lines.

Night train Paris-Tarbes: What roles for the main players?

The State has fully borne the costs of modifying the locomotives’ safety systems, totaling over €700,000, in order to fulfill its promise to guarantee daily transit.

As for SNCF, it has committed to developing this innovative deviation via the LGV whenever the traditional route is inaccessible.

LISEA collaborated to integrate these night trains, ensuring that this does not affect the reliability of daytime TGV movements.

To read: Night train: “we are awaiting decisions worthy of the promises”

Night train Paris-Tarbes: The impact for travelers

Thanks to this partnership, nearly 150 Paris-Tarbes night trains will be able to operate each year on Saturdays and Sundays, days when they were previously canceled due to modernization work between Tours and Bordeaux.

Despite the rerouting, journey times remain unchanged and all ten usual stations continue to be served: Paris-Austerlitz, Les Aubrais, Biganos-Facture, Dax, Saint-Vincent-de-Tyrosse, Bayonne, Orthez, Pau, Lourdes, and Tarbes.

To read: Night train: European Sleeper launches a Paris-Berlin link

Institutional Tourism Crisis: Could the Private Sector Be the Solution?

July 20, 2026 by Amara Nambinga

Tourisme institutionnel : un secteur en quête de légitimation... Atout France comme exemple à suivre ? - Depositphotos.com, 3d_generator

CroisiEurope

More than six months after the melodrama that shook institutional tourism with the hypothetical closure of the Val-de-Marne Departmental Tourism Committee, the sector is sinking deeper into crisis.

Admittedly, the structure has not yet closed its doors, but it must operate without the department’s 900 000 euros subsidy, which greatly jeopardizes its future.

And if Val-de-Marne Tourism is still standing, Solutions & Co. is no longer.

The Pays de la Loire Economic Development Agency, which encompassed the Regional Tourism Committee, was liquidated, because the region “does not have the means to maintain such an agency“.

Its president explained to our colleagues at La Tribune that France has entered “the era of exigency, where every public euro must be a useful euro“. Tourism professionals will appreciate being described as useless.

Ce n’est pas tout, car Gironde Tourisme va connaître le même sort.

If the explanation lies in the department’s heavy deficit, the mayor of Lacanau regards the CDT as “useless” and denounces a “millefeuille institutionnel“, unable to “implement a concrete action“.

A sector seeking legitimacy: Atout France as a model to follow?

The politicization of the debate, added to exhausted public finances, seems increasingly to threaten this sphere of the tourism industry.

The presidential deadline should not really reassure the leaders and employees of the various structures, as a disengagement by the State becomes more openly acknowledged.

“The crisis is intensifying, because we are now witnessing not only budget cuts but closures as well. The fact is there. Communities have less money.

In this context, and to stem the bleed, the profession should come together and propose measures to rationalize what sometimes resembles an institutional mille-feuille“, contextualizes Jean Pinard.

“It would be possible to better distribute the housing tax. Imagine that in Paris, out of the 120 million euros in revenue from this tax, only 4 million goes back to the tourism office.

We should also question private players: how to mobilize Club Med, Belambra and all those actors who keep the destinations alive.”

While some operators struggle to justify their budgets and their missions, faced with the rise of artificial intelligence, networks and the omnipresence of OTAs, public authorities have a free hand to cut budgets, or even eliminate levels.

Among these bad news, there are nonetheless solutions, as notably demonstrated by Atout France’s GIE.

Founded in 2009, the group of economic interest (GIE) enables governance and financing of the agency to include not only the French administration but also private players.

Private funding: the Dordogne Périgord Tourism case

Atout France is not the only case study, a CDT has also taken this turn.

You have to go to the Southwest, to a territory of character offering visitors caves, castles and a plethora of the most beautiful villages in France.

It is in Dordogne that we go. In this territory, tourism is omnipresent. It represents just over one billion euros in turnover and consumption in the department each year, for 19 million overnight stays.

Volumes higher than 2019, a year when the sector simply weighed 22% of the local GDP.

“Post-Covid, with the fall in transfer duties coupled with the collapse of the real estate market, we saw our subsidies begin to drop.
The decrease is 100,000 euros for 2023, 2024 and 2025.
For us, tourism is not just about promotion or marketing; it is also about networking, animation, and support“, explains Christophe Gravier, director of Dordogne Périgord Tourism.

“We therefore created a first club on relationship marketing, where we bring along the offices. This allowed us to pool certain tools, such as the newsletter and a shared database that we manage.
Then, while discussing with on-the-ground operators the financing issue of the CDT and their needs, we realized there was private demand.”

Dordogne Périgord Tourism: “We rested on the housing tax or subsidies”

The structure thus saw 300,000 euros disappear in total over three years, out of nearly 2 million euros of annual budget. But from faint signals and discussions at events, the operator organized itself.

It launched two clubs, but above all emerged an offer based on new services capable of bringing added value to private players in the region.

“This led us to create a somewhat hybrid structure and to reinvent the CDT’s classic economic model. Being a bit provocative, I would say that, for convenience, we had relied for years on the housing tax, additional taxes, or subsidies.
This drop in budget forced us to wake up.
Either we retraced our steps into engineering, or we wanted to maintain an ability to support on the marketing and communications front. In that case, we had to do it differently.

Rather than remaining in a logic of image marketing and notoriety, we considered that this communication would be more relevant if it were invested for the benefit of professionals, in a performance-based logic“, wants to highlight Christophe Gravier.

One of the clubs addresses heritage topics, whether caves, remarkable gardens or castles.

Members pay a membership fee that funds a marketing pool, from which managers of these sites can draw to finance training actions, gain perspective on new technologies, carry out commercial outreach, or launch campaigns on social networks.

“We try to deliver a set of services with real added value, while ensuring we do not compete with the work done by tourist offices or the CRT. We operate in a cluster logic“, defines the leader.

Read: Google in AI fashion: what life without clicks or audience?

The second club focuses on iconic sites and products. It brings together the entire excellence chain, including truffles, foie gras, walnut production, as well as 4- and 5-star hospitality.

A third club is expected to be launched in 2026 on nature sports, as Dordogne is a hub for hiking and canoeing, and a fourth is under development around oenotourism.

A beneficial shift for private actors and the CDT budget

This transformation has benefited both private players and the CDT budget. In just two years, 150,000 euros were collected. Moreover, partners contribute funds allowing nearly 50% of the action plan of the organization to be financed.

A change that has not completely questioned Dordogne Périgord Tourism’s role.

“We remain the department council’s arm to deploy its tourism policy, that does not change.
Anyway, private operators have the flow, the traffic. Rather than chasing audience or imposing an image that already exists, at least for Dordogne, we come to support them and amplify the impact of their investments.

We are a small team of 15 people. We had to shift our logic to integrate a commercial, representational side into our work, and the need to bring added value. Because if the clubs bring nothing to the business leaders, next year they will not renew the experience.

We are, I think, closer to the ground and to the expectations of the actors

Kosmo Travel Group Selects SpeedMedia Solution

June 14, 2026 by Amara Nambinga

Dream Yacht

What were your main technological challenges before choosing SpeedMedia?

AD : Kosmo Travel Group is a tour operator specializing in group and incentive travel and today developing in the GIR segment.

Before SpeedMedia, our main challenge was clearly the technological optimization of our model. We had the products but not effective tools, little automation in the distribution of our offers and a difficulty in delivering our GIR offering.

What were the decisive factors that convinced you SpeedMedia was the ideal partner?

AD : For our choice, three key elements made the difference:

The travel-distribution oriented product logic. SpeedMedia isn’t a generic tool; it’s a solution crafted for our métier, with a real understanding of the composition and the peculiarities of travel products. Next, the integration and modularity capability; we needed a foundation that could interface while remaining flexible and scalable, and SpeedMedia offered us this architecture.

And finally the long-term vision, because beyond the tool, we sensed a genuine partnership logic, a clear roadmap, a capacity to co-create, and a tech + business approach, which is quite rare in the market.

How did the SpeedMedia teams’ support ease the transition?

AD : The transition was much smoother than we had anticipated.

The SpeedMedia teams provided a structured project framework, with clear milestones, highly operational support on data migration, and above all the ability to adapt to our business constraints.

We did not feel like we were “subject to a tool,” but rather co-building a solution tailored to our model.

The real plus was their ability to bridge the gap between technical aspects and business usage, which significantly reduced internal friction.

Concretely, what has the platform changed in your day-to-day operations?

AD : The change is fairly evident on several levels:

Centralization of flows, faster time-to-market, and an improved sales experience.

If you had to define your relationship with the support and SpeedMedia teams in three words?

AD : Responsiveness – Expertise – Partnership

How do you view your collaboration with Kosmo Travel Groups?

In what way did you approach this project to meet their GIR-specific needs?

LZ : From our very first exchanges, we perceived an agency with a real identity and a solid GIR offering. The challenge wasn’t merely to give them a website, but to provide them with a reliable system designed to ease their daily operations. Therefore, before talking tools or solutions, we took the time to understand their on-the-ground reality: how a GIR file is built for them, where frictions lie… Indeed, GIR requires strict rigor in stock and flow management: real-time availability, supplier commitments to honor, margins to be steered with precision.

It was therefore essential that they have an environment capable of adapting to these requirements.

Data migration is always a sensitive moment; how did you handle it?

LZ : Data migration is a step often dreaded; we implemented a step-by-step support to guarantee a smooth transition for Kosmo Travel. Our role was to absorb all the technical complexity to deliver a simple interface: we manage the technological gears so they can run their business with peace of mind.

And now, what is your role alongside Kosmo Travel in the future?

LZ : To sustain Kosmo Travel’s momentum, we will continue to evolve our technical solutions in line with their objectives. Concretely, this means staying attentive to their needs even before they are fully articulated, monitoring their metrics, and sharing best practices.

What we aim to build long term is a relationship in which Kosmo Travel knows they can rely on us to understand their business, share their ambitions, and put our technology at the service of their vision.

Contacts

Kosmo Travel Group opte pour la solution de SpeedMedia

Feel free to contact Léa and her teams for any inquiry. We offer demos via screen sharing, conference calls, emails, meetings… we look forward to hearing from you :

• Write to us: [email protected]

• Phone: + 33 (0)1 84 16 52 90

• Or on our site: https://www.speedmedia.fr

Campervan Rental: Why Roadsurfer Is the Ideal Last-Minute Road Trip Solution

June 14, 2026 by Amara Nambinga

What if the best trips were ultimately those we hadn’t really planned? As spring’s long weekends approach and summer holidays loom, more and more travelers are ditching ultra-planned stays in favor of more spontaneous getaways. This is where renting a converted van, or a motorhome, emerges as the ideal solution for vacationers seeking freedom, flexibility and adventure.

In this rapidly expanding world of nomadic travel, roadsurfer has established itself as the global leader in van-based journeys. Founded in 2016 in Munich, the company now counts over 10,000 vehicles distributed across nearly 100 agencies in 16 countries. Compact vans, converted campervans, or family motorhomes: the brand offers a modern, fully equipped fleet designed to simplify last-minute departures. With unlimited kilometers and a spontaneity-driven approach, roadsurfer presents a new way of traveling, where the destination matters less than the freedom to hit the road whenever the urge arises.

The spontaneous road trip for travellers seeking freedom

Setting off without a fixed program, adjusting the route according to the weather, or extending a stop by the ocean: the road trip answers a growing desire for flexibility. In recent years, travel has transformed. Holidaymakers now seek freer experiences that can adapt to their momentary wishes.
Renting a converted van fits perfectly with this trend. In just a few clicks, you can book a equipped vehicle and hit the road a few hours later. An ideal solution for off-the-cly weekend getaways as well as last-minute summer holidays.

roadsurfer has precisely built its offering around this spontaneity. The brand relies on recent, comfortable and fully equipped vehicles, with unlimited kilometers to travel without constraint. Compact vans for a duo getaway, converted vans for several weeks on European roads, or family motorhomes — each traveler profile can find the model suited to their adventure.

To simplify organization even further, the platform also offers detailed practical sheets to help travelers choose the vehicle that matches their project. A surfing weekend on the Basque coast, a crossing of the Alps, or an improvised loop through Tuscany do not require the same needs. roadsurfer thus turns motorhome rental into a simple, fluid, and immediately accessible experience.

Offices across France and Europe for last-minute departures

One of roadsurfer’s major advantages lies in its wide network of agencies, designed to facilitate spontaneous departures. In France, travellers can pick up their vehicle near major cities and airports: Paris, Lyon, Aix-Marseille, Bordeaux, Nantes, Toulouse, Lille, Nice or Strasbourg are among the main starting bases. The Geneva agency, located in the Pays de Gex, also makes a quick escape to Switzerland or the Italian Alps feasible.

This strategic presence greatly simplifies last-minute departures. Quick spell of good weather forecast ahead? A long weekend on the horizon? It is enough to book a vehicle and head toward the destination of choice.
All of Europe becomes a playable field. Thanks to the numerous roadsurfer agencies across the continent, travelers can easily imagine a road trip spanning several countries: along the Portuguese coast, exploring the Scandinavian fjords, crossing the Dolomites, or sleeping by Croatian lakes. This improvisational freedom is now one of the main attractions of renting a converted van.

roadsurfer spots: the platform that makes spontaneous wandering easier

To improvise a road trip also means being able to easily find where to sleep. It is precisely to answer this new way of traveling that roadsurfer developed roadsurfer spots, a platform for booking unusual sites across Europe.
The concept is increasingly appealing to nomadic travel enthusiasts: spontaneously booking a unique spot at a farm, a winery, a natural space, or with a private individual, often close to preserved landscapes. Available notably in France, Germany, Italy and Spain, the platform makes it easy to combine itinerancy and lodging without having to plan every step weeks in advance.

This approach reinforces the sense of freedom that accompanies motorhome rental and van rental. A sunset facing the Atlantic, a night amid Italian vineyards, or a wake-up in front of Austrian mountains can now be improvised on the fly of the journey.

More than just a vehicle rental company, roadsurfer thus positions itself as a true facilitator of spontaneous travel. A brand capable of turning a last-minute urge for escape into an immediate adventure, with this promise that has become rare: the ability to still depart without planning every detail, simply because the road calls.

With the GEO12 code, enjoy 12% off any booking for 2026 or 2027 (minimum 3 nights). Offer valid from May 5 to June 8, 2026.

Sponsored article by Roadsurfer. The editorial team did not participate in the production of this article.