Youth Hostels: Rethinking the Business Model


Auberges de jeunesse : un modèle économique fragile... - Crédit photo : Depositphotos @draghicich

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The United Federation of Youth Hostels was due to celebrate its 70th anniversary this year.

Created in the wake of paid vacations and a France rebuilding itself, discovering leisure and its territories, the FUAJ operated about thirty establishments in France and employed 317 staff, until its liquidation with continued activity, announced on March 2.

After more than two months of uncertainty, the teams and the hostels now know more about the upcoming summer and their future.

The court designated the consortium formed by ONLE FAC Habitat and GSE to take over almost the entire network, with the exception of the establishments at Beaugency and Beaulieu-sur-Dordogne.

It is a relief, because there is no social upheaval.

99 % of the employees keep their jobs, the hostels are maintained and will be developed by a group that has a solid financial base, which we lacked. This is the best possible scenario that could have been chosen.

The buyers intend to continue the project, to develop it and to renovate the hostels.

And if such an actor steps forward, it is because, despite our weaknesses, we were not so bad at what we did and the product is interesting“, explains David Le Carré, the former general manager of the United Federation of Youth Hostels.


FUAJ: 10 million euros to secure the takeover

The sole shadow on the takeover is the 12 economically motivated layoffs at the headquarters.

That was the only offer proposing to take over 50% of the headquarters staff. We are dealing with a benevolent and humane actor“, he describes to us.

For those who do not know the group behind the takeover of the FUAJ, ONLE FAC Habitat is an association that belongs to SMERRA.

The student health mutual, created in 1970, developed by aggregating services for young French people, such as insurance and housing.

Before this takeover, it owned 12,000 student housing units distributed across 100 social residences located in numerous university towns in France.

With the United Federation of Youth Hostels, it will probably further diversify its activity.

We also find in the LOGIFAC dossier, another housing management entity owned by SMERRA.

We are dealing with an actor philosophically close to the spirit of the hostels.

How they are handling the file today makes me optimistic. They want to ensure the continuity of the network, while adopting a very humane and firm approach, meaning that they will focus on the business side, because they are putting more than 10 million euros on the table.

They naturally expect results, and that is perfectly normal,
” confirms David Le Carré.

For now, nothing is definitive as to the network’s use.


Youth Hostels: a fragile economic model…

The new owner of the thirty addresses has not specified whether they will remain entirely as youth hostels or if a portion of the network will be converted into student residences.

They are giving themselves three years to carry out the economic turnaround of the structure, which seems reasonable.

They will take the time to understand the network and how it operates before making decisions about possible changes in the use of the residences.

After that, I think they want to create bridges between their student-focused activity and hostel activity.


At least for 2026, they are pursuing a continuity of activity. Then, there will probably be things to do, with the transformation of some establishments into student residences
“, says David Le Carré.

Read: From the youth hostel to Generator: a whole history

The buyers did not disclose their strategy to the court. They emphasized above all that their primary objective was to ensure the network’s longevity and to prevent the disappearance of a historic actor.

This takeover on the stand is also an opportunity to reflect on the path traveled by the United Federation of Youth Hostels, but also on the relatively lively vitality of social tourism, abandoned by public actors.

When the person who is now the ex-general manager took command of the FUAJ, it was placed under court-ordered restructuring. It was 2018, and despite the work done, it never managed to recover.

The FUAJ began to lose money as early as 2005.

And at that time, the emergence of new-generation hostels with a higher-end positioning had not yet occurred.

We did not have the funds to transform the network and renovate. We relied on our own funds, which was not sustainable without banking partners.

It is crucial to understand how youth hostels operate, because the economic model is hard to sustain. It does not make a huge profit and every euro spent must be controlled,
sums up the leader.

Nevertheless, the arrival of The People, Jo&Joe, Meininger and Generator had an impact on the historic players, who faced a drained cash flow.


Auberges de jeunesse : The People, Jo&Joe, Meininger… ont fragilisé les acteurs associatifs

“The holiday villages face the same problems as those we encountered.

The arrival of profit-driven players, while we were an association, pushed the sector toward upgrading, thus toward investments, and therefore toward higher prices.

We forget all the primary missions of youth hostels.
I can tell you that establishments in their historic format, as we knew them, I do not know any that earn thousands. In fact, even these new players do not rake in much money.

I think what happened to us is far from trivial for others“, recounts the former DG.

Like social tourism actors, the federation had to face a shift in model and a withdrawal by the State.

Until last century, the model developed thanks to volunteering, very modest rents, government aid, and assisted contracts…

Then it tightened when it was necessary to hire, end volunteer work, while local authorities no longer provided premises for free or at low cost, and no longer contributed to investments.

If you do not have a financial, institutional actor or an investment fund backing you, you are left with nothing but your own eyes to cry on.

When the new players arrive with super nice, Instagrammable buildings, it quickly becomes difficult. In cities with high pressure, it becomes complicated.

Our business model meant that establishments in Paris, Lyon or Bordeaux funded Pontarlier, Pontivy, or other secondary towns.

If we want access to tourism for everyone, everywhere in France, then the carrying territories must finance those that are less so. But that was no longer possible.


We tried to work with Bpifrance, but the doors were closed. We fell into the boxes of its tourism accelerator program, but since we were in a continuation plan following our restructuring, it was not possible for them to fund us.

We faced the same fate with the Banque des Territoires and the Caisse des Dépôts. The actors who finance the profitable sector do not really fund social tourism
“, he reflects on the difficulties of the FUAJ.


Tourisme social : “The State supports the project philosophically, but no longer financially”

Just like Touristra in the aftermath of Covid, the United Federation of Youth Hostels will not have managed to reinvent itself, due to lack of financing.

This example is not merely a warning for this sector in particular, but another alert for social tourism, which experiences great difficulties in widespread indifference.

The State philosophically supports the project of the right to holidays for everyone, but it no longer does so financially.

Associations are left financially on their own.

I understand that the State has other priorities.

We have in the UNAT some very vocal people on this theme of public support, of affordable rents… but I fear it may be a lost cause given the current economic context in France
“, laments David Le Carré, who is among the people who will be laid off in a few days.

So it is the closing of a 70-year-old history book, and the opening of another, with more resources and the desire to safeguard the missions of social tourism.


War in the Middle East: A Tense Business Trip


De nombreux voyageurs d’affaires sont bloqués dans le Golfe, et en Asie, depuis le 28 février 2026, date de l’offensive américano-israélienne. @depositphotos/SIphotography

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The joint operation conducted by Israel and the United States, launched on Saturday, March 28 against Iran, has led to the closure of the airspaces of Israel, Qatar, the United Arab Emirates, Bahrain and Kuwait, in addition to Iran’s. This development has severely disrupted international air transport and, by extension, the tourism industry, including the business travel segment.

“There were a lot of calls over the weekend. Our 24/7 services were overwhelmed, recalls Valérie Sasset, Chief Executive Officer of BCD Travel France. And it continued on Monday and Tuesday with a huge volume of client calls.”

Some agencies had to handle particularly delicate situations. “We have hundreds of people stuck in Tel Aviv for a week and others in Asia. They cannot return to Marseille. For now, we are waiting”, explains Philippe Korcia, Chief Executive Officer of Voyages Eurafrique.

Because the Gulf air hubs are major crossroads of global air transport, notably for connections to Asia. “Many of our clients departing from Nice and Marseille transit through Dubai”, he adds.

For other industry players, the impact remains more measured. “The start of the week was a bit tricky, but it’s nothing compared with what our leisure-market colleagues are facing”, notes Maxime Pialat, CEO of Supertripper, whose some clients stranded in Doha or Dubai were able to be repatriated.


Detours, New Tickets, and Improvised Solutions

In response to these disruptions, travel agencies had to act quickly to identify alternative routes and options.

Some organized repatriations via diverted itineraries. “For those stranded near Dubai, we diverted them toward Oman”, explains Philippe Korcia.

Other travelers had to embark on new flights, sometimes at very high prices. “We had to buy back tickets, sometimes one-way at crazy rates. Some returns from Asia cost between 3,000 and 4,000 euros,” he notes.

These unforeseen expenses now raise questions about who bears them. “Will airlines reimburse the full price of unused tickets? And will insurance cover it, or will it be treated as a force majeure case?” ponders the head of Voyages Eurafrique.

At BCD Travel, whose clients are predominantly large accounts, crisis management often channels through other avenues. “Generally, the safety and security partners of major companies take charge of repatriation operations,” explains Valérie Sasset.

Also read: International SOS: no signs of short-term resolution to the conflict

Some agencies managed to limit the damage as well. “As soon as we learned of the conflict, we mobilized immediately,” emphasizes José Martinez, CEO of Amplitudes. “We managed to rehouse almost everyone.”

For Sylvie Perez, owner of Mop Voyages and regional delegate for Selectour Midi-Pyrénées, the corporate side remained relatively under control. “On Qatar-transited flights, we recorded several cancellations. Fortunately, since these were often flexible tickets, refunds were full and straightforward.”

Also read : Sylvie Perez (Mop Voyages): “Despite the uncertainty, our clients value our support”


Business Travel Already Postponed

Beyond immediate crisis management, professionals are already anticipating the consequences over the coming months.

“The situation is quite anxiety-inducing for people who have to travel, estimates Valérie Sasset. Some trips to Asia are likely to be postponed.”

In the immediate term, many business trips are simply rescheduled. “Unless it is absolutely urgent, business travelers do not want to risk getting stuck on the other side of the world,” explains José Martinez.

Besides logistical constraints, travelers’ mindset is also shifting. “It’s never good for business,” summarizes Maxime Pialat. Beyond travel, this situation worries the global economy.

For the moment, sector players remain cautious about the real extent of the impact. “We’re watching this like milk on the fire,” concludes Valérie Sasset. However, it is still too early to precisely gauge the consequences on activity.


Caroline Lelievre Published by Caroline Lelievre Journalist – TourMaG.com
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FCM Consulting Launches an Index to Measure the Value of Business Travel


FCM Consulting lance un index pour mesurer la valeur des voyages d’affaires - Depositphotos.com, ml12nan

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Facing rising pressure on costs and increasing performance demands, FCM Consulting unveils a new tool designed to quantify the value of business travel.

Named Travel Impact Index, it aims to help companies to evaluate more precisely the impact of their business travel programs.

In a context where top management expects measurable returns on investments, travel managers must now demonstrate that business travel contributes to the company’s overall performance.

Beyond their cost, these programs are increasingly analyzed in terms of their ability to generate value.

The Travel Impact Index thus offers a structured analytical framework, enabling an assessment of a travel program’s maturity across several criteria: governance, risk management, data visibility, supplier strategy and stakeholder engagement.

The tool rests on a series of questions designed to measure to what extent travel supports strategic objectives, while minimizing risks and guiding organizational transformations.


A broader approach beyond cost savings

With this index, FCM Consulting aims to go beyond a purely budgetary view of business travel.

The tool invites integrating indicators that are often less visible, such as reducing legal risks, improving the traveler experience, and the impact of travel on business performance.

For Jo Lloyd, Global Head of Customer Management and Consulting at FCM, travel management cannot be reduced to a simple cost-based logic.

Automation and access to data can give the impression that travel management boils down to a price question. In reality, the value lies in expertise, risk management and the decisions made behind each trip.


A decision-support lever for travel managers

According to FCM Consulting, if travel managers acknowledge the need to demonstrate the impact of their programs, discussions with executives are still largely focused on expenditures.

The Travel Impact Index’s objective is therefore to provide indicators aligned with decision-makers’ expectations.

If an organization understands the value of a travel program, it will invest in it. The Travel Impact Index helps travel managers present that value with indicators that speak to decision-makers“, concludes Jo Lloyd.


Amelia Brille Published by Amelia Brille TourMaG.com Editor
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TGV Lyria: New Coworking Spaces for Business Travelers


IWG et TGV Lyria annoncent un partenariat pour proposer aux voyageurs d’affaires une offre de coworking - Depositphotos.com, GaudiLab

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International Workplace Group (IWG), global specialist in flexible workspaces, and TGV Lyria announce a partnership to enhance the working conditions of business travelers.

This collaboration gives rise to a new coworking offering designed for professionals on the move.

TGV Lyria customers will benefit from exclusive advantages in a selection of spaces operated by IWG, under the Regus, Spaces and Signature brands, located near major stations in France and Switzerland.

While, according to a 2020 INFRAS study, professionals can work during 83% of their train journey, thanks to a conducive and connected environment, the agreement between IWG and TGV Lyria aims to extend this experience by offering work solutions tailored from the moment you arrive at the station.

Present in more than 120 countries with nearly 4,000 sites, IWG deploys a network of modern workspaces near major transport hubs.

This network acts as a lever to meet the needs of the 5.7 million annual travelers using the 17 daily return services between Paris and the Swiss cities of Geneva, Lausanne, Zurich and Basel.


An offering integrated into the TGV Lyria service strategy

This partnership fits into the “New TGV Lyria Services” program, rolled out progressively since January 2025. It aims to provide a travel experience more fluid and coherent, from departure to arrival.

Concretely, TGV Lyria travelers benefit from specific advantages in IWG spaces on the day of their journey. First Signature clients enjoy one hour free in certain spaces, as well as a discount on additional hours.

Travelers in First and Standard classes have access to discounts on day offices, coworking spaces, meeting rooms and subscriptions, upon presenting their ticket.

Reservations are made through a dedicated platform, with on-site teams providing support.

Several sites are involved, notably in Paris, near the Lyon station, as well as in the main Swiss cities served by TGV Lyria, just a few minutes on foot from the stations.


Amelia Brille Publié par Amelia Brille Rédactrice TourMaG.com
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Adagio Launches Adagio Business Plus for Long-Term Corporate Stays


Le groupe Adagio dévoile une nouvelle offre baptisée Adagio Business + - Depositphotos.com, ml12nan

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With nearly 45% of its activity generated by corporate clients, Adagio aims to strengthen its position in the long-stay business travel segment.

The Adagio Business + offering targets companies wishing to provide their employees with lodging solutions tailored to trips lasting several days or weeks.

In a context where expectations are evolving toward greater flexibility and expense control, this new commercial proposition highlights a stay framework combining autonomy, comfort and budget clarity.


Flexibility, cost control and loyalty

The Adagio Business + offering rests on several services dedicated to professional travelers:

– flexibility of booking terms with free cancellation up to the day before arrival and early check-in from 1:00 PM ;

– cost optimization with tiered rates for stays longer than 8 nights and a minimum 10% discount on the public rate within the Adagio network in Europe and the United Kingdom ;

– loyalty program with access to ALL – Accor Live Limitless, enabling points and benefits to accumulate at more than 5,500 Accor hotels.

This new offering is deployed in 117 aparthotels of the group in Europe and the United Kingdom.


An experience that blends autonomy with hotel services

Beyond the tariff and contractual advantages, Adagio Business + is built on the fundamentals of the group’s aparthotel experience.

Travelers thus benefit from fully equipped apartments, including a kitchen, workspace and storage areas, offering more space than a standard hotel room.

The residences are located in central sites, close to business activity zones and well served.

The offering also includes redesigned common areas, conceived to foster relaxation and sociability, as well as a set of hotel services: 24/7 reception, breakfast, laundry, dry cleaning, or a gym.

Adagio Business+ is our new offering dedicated to long-duration professional stays. It combines budget control, the comfort of an apartment and hotel services, with greater flexibility and new services to meet the demands of business travel“, notes Stéphane Ormand, Chief Commercial Officer.


Amelia Brille Written by Amelia Brille TourMaG.com Editor
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Business Travel: Long Lake Acquires Amex GBT


Amex GBT va passer sous pavillon privé après son rachat par Long Lake - DepositPhotos.com, Rawpixel

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American Express Global Business Travel a annoncé, le 4 mai 2026, avoir conclu un accord définitif en vue de son acquisition par Long Lake Management, dans le cadre d’une transaction d’une valeur d’environ 6,3 milliards de dollars.

Aux termes de l’accord, les actionnaires d’Amex GBT recevront 9,50 $ par action en espèces, ce qui représente une prime de 60,2% par rapport au cours de clôture de l’action Amex GBT le 1er mai 2026, le dernier jour de bourse complet avant l’annonce de la transaction, et une prime d’environ 65,1% par rapport au prix moyen pondéré par les volumes de l’action Amex GBT pour les 30 jours se terminant le 1er mai 2026“, selon le communiqué officiel.

La transaction devrait être finalisée au cours du second semestre 2026, sous réserve notamment de l’approbation des actionnaires d’Amex GBT et l’obtention des autorisations réglementaires requises.

Une fois la transaction finalisée, les actions ordinaires d’Amex GBT ne seront plus cotées en bourse et Amex GBT deviendra une société privée.

A noter qu’American Express, Expedia, Qatar Investment Authority et BlackRock, représentant collectivement 69% des actions de GBT, ont conclu des accords de vote en faveur de la transaction.

Lire aussi : Read also: What challenges for business travel in 2026?


Behind this acquisition, an acceleration of the transformation of business travel

The deal is financed by a combination of equity contributed by Long Lake’s existing investors and Koch Equity Development LLC (“Koch”), Koch, Inc.’s main investment and acquisition arm, and by a debt financing guaranteed by JPMorgan, Bank of America, Citi and MUFG.

It marks the shift of a key publicly traded player to a private model, potentially more agile in its technology investments.

Thanks to Long Lake’s applied artificial intelligence capabilities, our travel expertise, our global reach and decades of trusted relationships with clients and suppliers, Amex GBT is a driver of transformation for business travel“, stated Paul Abbott, Chief Executive Officer of Amex GBT.

The future of business travel will rest on seamless collaboration between AI and human agents, serving every traveler: shorter booking lead times, proactive handling of contingencies and simplified travel administration. In partnership with Long Lake, Amex GBT will continue to invest heavily in these technologies and maintain its status for excellent customer service” added, for his part, Alex Taubman, co-founder and CEO of Long Lake.

For reference, American Express Global Business Travel (Amex GBT) is a leader in software and services for travel, expense management and the organization of meetings and events, operating in more than 140 countries.

Read also: Amex GBT, Marietton, ATPI: the behind-the-scenes of consolidation in business travel

Declined Cards, Delayed Reconciliation: Business Travel Deserves Better


Pliant © Adobe Stock

Top of Travel


Mathieu, let’s start with a general observation. Why does payment management in business travel still seem so underdeveloped compared to other areas of corporate finance?

Mathieu Volondat : It’s a finding shared by many CFOs and travel managers. The operational burden linked to payments accumulates gradually, until a significant portion of the finance team’s time is spent handling exceptions rather than steering expenses. What appears to be a simple constraint for the traveler becomes, at the organizational level, a structural problem. The payment tools and processes have not kept pace with the maturity reached by other financial functions.


Quelles en sont les causes profondes ?

Mathieu Volondat : The principal cause is structural. Travel bookings, expense reporting, and accounting typically rely on separate tools that were not designed to interlock with each other. Each transfer between systems creates a friction zone where data gets lost or travel policy rules are not transmitted.


À quoi ressemble cette configuration unifiée ?

Mathieu Volondat : Rather than forcing companies to choose between a corporate card solution and an expense management tool, Pliant weaves together three complementary levels:

The centralized payment for preferred suppliers, airlines, hotels, rail operators, with visibility on each transaction at the moment it occurs

Business expenses with virtual cards parameterized by supplier or by team, tailored limits, and automated reconciliation of transactions

Collaborator cards, physical and virtual, for teams needing travel flexibility, with a mobile app enabling receipt capture

The result is a setup in which the traveler moves without friction, while the finance leadership retains its control levers without tying up its teams on an ongoing basis.


L’authentification forte est devenue un vrai point de friction en Europe. Vous avez évoqué les exemptions SCA/3DS prévues pour le secteur du voyage. Qu’est-ce que cela change concrètement ?

Mathieu Volondat : It changes one key thing: the ability to run automated payments without human intervention. In travel, many transactions occur when the traveler is not available, for example during late check-ins, after schedule disruptions, or at the moment of a rebooking. A 3DS challenge at the wrong moment breaks the chain.

When travel purchasing cards can be used without 3DS challenges, companies can build truly reliable workflows. The payment goes through, the data is captured immediately, and the back office no longer has to chase after exceptions. The result is fewer manual interventions and, most importantly, a higher acceptance rate where it matters.


La lutte contre la fraude est toujours un exercice d’équilibre. Quels contrôles sont les plus utiles en travel sans dégrader l’acceptation ?

Mathieu Volondat : The most effective controls are those that are specific and easy to understand: merchant and MCC restrictions, clear limits, validity windows, and time-based rules when needed. In travel, a one-size-fits-all policy creates many false positives. Legitimate transactions get blocked, and teams end up relaxing controls to keep operating.

The pragmatic approach is to contextualize. If a card is intended for a hotel chain or a TMC, restrict it to that scope. If it is linked to a travel period, align the dates. You reduce the risk surface and preserve a good approval rate, because the authorization logic matches the use case.


Même quand les paiements passent, c’est souvent la réconciliation qui fait dérailler les programmes. Quelles données et quels reportings faut-il pour une réconciliation rapide et fiable, y compris sur les refus et les remboursements ?


Les dépenses de voyage sont par nature difficiles à anticiper. Comment maintenir un cadre de politique voyage dans cet environnement ?

Mathieu Volondat : It is indeed the central challenge. The solution we offer relies on configurable controls that adapt to context without adding friction to workflows. With Pliant, each card can be configured to reflect the company’s travel policy: per-transaction or per-period limits, merchant category restrictions, usage windows, validation levels. These parameters can be adjusted at any time, without delay.


Qu’est-ce que cela change concrètement pour les équipes financières au quotidien ?

Mathieu Volondat : For teams managing business travel, the real cost is not limited to the expenses themselves. It includes the time spent handling anomalies: following up with employees for receipts, processing reimbursement requests, reconciling card statements with invoices that sometimes arrive weeks after the transaction, correcting data before the monthly close.

With Pliant, every transaction is visible as it happens. Payment refusals come through in real time. Policy breaches are blocked at the source rather than detected afterwards. And because each card is configured with its own rules, the system enforces policies without the finance team having to intervene systematically.

The reduction in administrative burden is measurable: less time spent on reconciliation, fewer expense reports to process, and a consolidated view of travel spend available at any point during the month.


Pour un directeur financier qui évalue des solutions, quels sont les critères de sérieux à prendre en compte, et que représente Pliant sur ce plan ?

Mathieu Volondat : In business travel, where compliance and risk management are ongoing priorities, the robustness of the infrastructure is a prerequisite. Pliant is a licensed electronic money institution and a principal Visa member, PCI DSS and ISO 27001 certified. We issue Visa cards in 12 currencies across more than 30 countries, and our solution is already deployed at thousands of companies in Europe. Deployment typically takes about two weeks.

For CFOs, the benefits are concrete: better control of spend, more reliable data, streamlined reconciliation, and a simplified traveler experience without requiring a overhaul of existing systems. The solution also includes a cashback mechanism on card spend, which provides a direct financial return on top of operational gains.


Un dernier mot pour les travel managers et directeurs financiers présents au Forum des Pionniers ?

Mathieu Volondat : Solutions exist. The question companies face today is more about when they will take the leap. We will soon enrich our offering in France with a hosted card solution dedicated to centralized travel payments, which will complement our setup for travel and finance teams. This is a milestone we are eagerly looking forward to.

👉 Discover the Pliant solution for business travel.


Contacter Pliant


Cartes refusées, réconciliation tardive : le voyage d'affaires mérite mieux
Mathieu Volondat

Managing Director France

[email protected]

+33625762525