Paris: New TRIBE Hotel Planned for 2028


Accor ouvrira un hôtel TRIBE de 209 chambres en 2028, au sein du projet urbain Python-Duvernois à Paris 20e -  DepositPhotos.com, visual6x

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Accor et EXTENDAM ont signé un accord portant sur l’ouverture d’un hôtel TRIBE de 209 chambres en 2028, au sein du projet urbain Python-Duvernois.

L’hôtel s’intégrera dans un programme mixte bas carbone de plus de 100 000 m² comprenant logements, bureaux, commerces, équipements publics modernisés ainsi qu’un parc de 3,3 hectares.

Le projet se développera à proximité de l’actuel centre sportif Louis Lumière, où une « Cité des Sports » de 10 000 m² est également prévue.


A hotel integrated into a low-carbon urban project

The future establishment is planned with a low-carbon design incorporating notably the use of local materials, reversible spaces, and a connection to the urban heating network.

The project also includes a green roof and developments intended to promote biodiversity.

It aims for BREEAM Excellent certification, with measures implemented to reduce the building’s environmental footprint.


A 209-room establishment under the TRIBE brand

The upcoming hotel will offer several common areas, a dining option, coworking spaces, a fitness area, and a meeting room.

It also plans an accommodation solution intended for healthcare professionals, for caregivers, and for patients of nearby hospitals.

Led by EXTENDAM alongside Banque des Territoires, Étoile du Nord Foncière, Caisse d’Épargne Normandie Immobilier Durable and Banque Populaire Val de France, the project is the subject of a VEFA agreement with Linkcity (Bouygues Group).

This future hotel will constitute the fourth establishment under the TRIBE brand developed by EXTENDAM.

Saint-Jean-de-Luz: The Grand Hotel Spa & Thalasso to reopen on April 27, 2026


A Saint-Jean-de-Luz, le Grand Hôtel Spa & Thalasso rouvrira ses portes le 27 avril 2026 - DepositPhotos.com, laudibi.gmail.com

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The Grand Hôtel Spa & Thalasso in Saint-Jean-de-Luz will reopen on April 27, 2026, following its closure at the end of September 2025.

Upon reopening, the establishment will feature reimagined spaces, in keeping with this building dating back to 1900 and listed as a “remarkable building”.

The former thalassotherapy center and the spa, located facing the ocean, have been completely transformed. Technical improvements have been made, notably in terms of accessibility for guests with reduced mobility.

The common areas – reception, dining spaces and circulation paths – have also been renovated. The project was entrusted to Studio MHNA, which worked on the volumes, light, and materials, with a palette of natural tones and references to the local environment.

The Aho Fina restaurant will offer a dining concept focused on locally sourced products, while the Le Clipper bar will feature a menu of classics and creations.


A project led by the Elancia Group

The renovation was carried out by the Elancia Group, owner of the property, in collaboration with Studio MHNA.

The hotel, built in 1900 under the name Hôtel Terminus, was subsequently renamed Hôtel de la Plage, then Modern Hotel, before becoming the Grand Hôtel Thalasso & Spa in 1982. It joined the SFH Style Feeling Hotels group in 2001 and had already undergone a renovation in 2015.

The only five-star hotel facing the ocean in Saint-Jean-de-Luz, it comprises 52 rooms and suites.

The reopening accompanies an evolution of the wellness offering. The treatment menu has been redesigned around various approaches tied to relaxation, vitality, and well-being, using Thalion and Paoma products.


Noah Penalva Publié par Noah Penalva Rédacteur TourMaG.com
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French Hotel Industry: Strong Start to 2026


L’hôtellerie française confirme son bon début d’année en février 2026 - Depositphotos.com @david_franklin

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The French hotel sector confirms its solid momentum at the start of 2026. 

According to the latest barometer published by In Extenso Tourism, Culture & Hospitality, February continues January’s trend, with indicators on the rise at the national level, despite persistent regional disparities.

In February, the occupancy rate of hotels in France reaches 55%, up 1 point year over year. The average revenue per room (RMC) stands at €107 excluding tax (+1%), while the RevPAR increases by 2%, to €59 excluding tax. Over the first two months of the year, the average RevPAR reaches €58 excluding tax, also up by 2%.

“”February confirms the broadly positive momentum of the French hotel market at the start of 2026“,” says Olivier Petit, CEO at In Extenso Tourism, Culture & Hospitality.

A trend driven by both the rebound in demand and a dense event calendar, even though some uncertainties remain, notably related to the international geopolitical context.


Paris and Île-de-France Stand Out

In Paris and Île-de-France, hotel activity remains well oriented.

The capital records a RevPAR of €141 excluding tax in February, up 5% year on year. This performance is supported by rising prices, particularly in the mid-range segment, as well as by higher demand.

The dynamism largely rests on a rich calendar that blends business and leisure: trade shows such as Wine Paris & Vinexpo, sports events like the Six Nations Tournament, and calendar milestones such as Valentine’s Day and the Chinese New Year.

Over the first two months of the year, the cumulative RevPAR in Paris reaches €151 excluding tax (+6%), confirming the destination’s role as a driver, even if the rest of the Île-de-France region shows more mixed results.


Regions Still Display Mixed Performance

In the regions (excluding the Côte d’Azur), February appears more mixed. The occupancy rate stays around 50%, with an average price of €84 excluding tax, broadly stable year over year. Only the high-end segment stands out, with RevPAR up by 3%.

Weather conditions weighed on several destinations, notably the coastal areas, as well as cities such as Marseille or the Basque coast around Biarritz. On the coasts outside the Côte d’Azur, RevPAR falls by 8%, with declines especially pronounced on the southwest and Mediterranean fronts.

Some cities benefited from the calendar effect. Lille benefited from cultural and sports events, while Montpellier benefited from the return of the Open Occitanie. However, these occasional dynamics do not suffice to erase gaps between destinations or to overcome the challenges facing the ultra-budget segment.


Confirmed Rebound on the Côte d’Azur

On the Côte d’Azur, February marks a clear rebound in activity. The occupancy rate rises to 53% (+4 percentage points), the average price reaches €107 excluding tax (+5%), and RevPAR jumps by 9%, to €56 excluding tax.

This rebound is largely supported by the event calendar, notably in Cannes, with the return of MIDEM, the IPEM Wealth, the World AI Cannes Festival, and the International Games Festival. In Nice, the Carnival and the Monte Carlo Rally also helped boost attendance, particularly in the mid-range and upper segments.

The sole downside concerns the luxury and palace segment, where price increases appear to have tempered demand.

Finally, urban residences show relative stability in February. Occupancy reaches 64% (+2%), with an average revenue of €76 excluding tax (-1%) and a RevPAR of €49 excluding tax (+1%).

Île-de-France remains the main engine of this segment, with a 3% rise in RevPAR. In the regions, performance remains more uneven, with a decline in the very large urban areas, particularly in the mid-range.


Amelia Brille Published by Amelia Brille TourMaG.com Editor
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French Riviera: Soniho Hotel Group Bets on a Hybrid Model


Le groupe hôtelier familial Soniho poursuit sa transformation - Crédit photo : Soniho et Kevin Leinster

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Sur le littoral des Alpes-Maritimes et du Var, le groupe hôtelier Soniho, dirigé par la troisième génération de la famille Nicoletti, affirme un repositionnement engagé autour d’une hôtellerie plus ouverte et fonctionnelle.

Loin d’un modèle centré uniquement sur l’hébergement, l’entreprise défend désormais des établissements conçus comme des espaces polyvalents, adaptés aussi bien aux clientèles loisirs qu’affaires.

Cette stratégie s’appuie sur un portefeuille de cinq hôtels 3 étoiles situés à Nice, Cannes et Fréjus, représentant près de 400 chambres.

Depuis 2024, le groupe a progressivement abandonné les enseignes sous franchise pour développer sa propre marque indépendante, Soniho, et rénover ses établissements sous cette nouvelle identité.

Le groupe s’est entouré de plusieurs acteurs locaux pour accompagner ce repositionnement, notamment des cabinets d’architecture et une agence de conseil en stratégie et communication, afin de repenser les usages et l’identité de chaque site.


Hotels designed as living spaces

Au cœur de la stratégie de Soniho, les établissements sont conçus comme des espaces hybrides réunissant hébergement, restauration et coworking. Une approche qui vise à faire des hôtels des lieux de rencontre et de partage, au-delà de la seule fonction touristique.

À Nice, l’Hôtel du Pin, situé dans le quartier du Port, illustre ce positionnement. L’établissement de 91 chambres accueille un espace de coworking et de séminaires Scool, ainsi qu’un bar-restaurant ouvert à la clientèle extérieure, participant à l’animation du site du matin au soir.

Toujours à Nice, l’Hôtel Isidore, implanté à l’ouest de la ville, développe une offre similaire avec 79 chambres et l’ouverture prévue d’un espace Scool dédié aux réunions et au travail partagé. L’établissement mise également sur une offre de restauration à forte identité culinaire.

À Cannes, l’Hôtel Abrial propose 48 chambres et un espace bar complété par une terrasse, tandis que l’Hôtel des Victoires, entièrement rénové en 2024, combine 99 chambres, restauration, bar et espaces de séminaires et coworking.

Enfin, à Fréjus, l’Hôtel Cyano vient compléter le portefeuille avec 68 chambres, un restaurant, un bar et une salle de réunion, incarnant également cette logique de lieux polyvalents adaptés à différents usages.


A hotel industry adapted to new uses

Avec cette structuration, Soniho entend répondre à l’évolution des pratiques de voyage et de travail, où les frontières entre séjour, activité professionnelle et moments de convivialité tendent à s’estomper.

Le groupe, qui revendique un chiffre d’affaires global de 11 millions d’euros, affiche également plusieurs projets à moyen terme, dont la poursuite des rénovations et le développement de nouveaux espaces de coworking au sein de ses établissements.


Amelia Brille Publié par Amelia Brille Rédactrice TourMaG.com
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Evaluating hotel name formatting

I think we should make the title more natural, like "Aix-en-Provence: Grand Hôtel Roi René Unveils its Renovation" or perhaps "Aix-en-Provence: Grand Roi René Hotel Reveals its Renovation." However, "Grand Hôtel Roi René" is the formal name of the hotel, and in English, I’m considering how to best render it. For SEO purposes, using "Grand Hotel Roi Rene" without accents might be better. Ultimately, I’m leaning towards keeping it elegant while thinking about its marketing appeal.Considering hotel title options

I’m thinking about the title "Aix-en-Provence: Grand Hotel Roi Rene Unveils Its Renovation." Maybe it’s worth adding "in Aix-en-Provence," but since that’s already the location phrase, it might sound repetitive. It seems best to propose the title as "Aix-en-Provence: Grand Hôtel Roi René Unveils Its Renovation," while pondering whether to drop the accent for SEO purposes. However, keeping "Roi René" as is helps preserve the hotel’s proper name, even if it can confuse search engines. I’ll stick with the hotel’s name in English to ensure clarity.Finalizing the hotel title

I think we should translate the title correctly: "Aix-en-Provence: Grand Hôtel Roi René Unveils Its Renovation." In English, "Grand Hôtel" is "Grand Hotel" without the accent. So, "le Grand Hôtel Roi René" becomes "the Grand Hotel Roi Rene." "Dévoile sa rénovation" translates to "unveils its renovation." Putting it all together, I have: "Aix-en-Provence: the Grand Hotel Roi Rene Unveils Its Renovation." To keep it SEO-friendly, I’ll use title case: "Aix-en-Provence: Grand Hotel Roi Rene Unveils Its Renovation." That’s around 68 characters, which is just right!


Le Grand Hôtel Roi René réouvre à Aix-en-Provence.   Crédit photo : Grand Hôtel Roi René MGallery

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The Grand Hôtel Roi René reopened in Aix-en-Provence after a year of renovations, in late April 2026.

The hotel is pursuing a new identity, blending noble materials, craftsmanship, and contemporary design.


The renovation was entrusted to interior designer Fabien Roque, who completely reworked the lobby, the restaurant, the bar, and the reception areas.

The property notably highlights a world inspired by Provençal colors, with terracotta tones, olive green and beige, paired with solid wood, marble, leather and velvet.

The hotel also hosts several artistic creations, including a ceramic screen signed by Marie Levêque, installed in the public areas.

The exteriors have also been redesigned around a spirit of “French Riviera“, particularly around the pool and the relaxation spaces.


Grand Hôtel Roi René: 131 renovated rooms and a new dining offer


Grand Hôtel Roi René : 131 chambres rénovées et une nouvelle offre de restauration - Crédit photo : Grand Hôtel Roi René MGallery

The establishment has also completely renovated its 131 rooms, including six suites and 17 rooms with terraces.

The rooms now emphasize brighter spaces, with a decor inspired by contemporary Provence and materials such as wood, stone, and linen. Some suites feature furnished terraces.

The project also includes the launch of the AÏGA restaurant, the hotel’s new Mediterranean dining concept. Open for lunch and dinner, the restaurant offers cuisine inspired by Provençal flavors and the Mediterranean basin, with mezzés, shareable dishes, grilled fish and reinvented specialties.

To read: Four places to see near Aix-en-Provence

The Aix calisson, a historic symbol of the city, also plays an important role in the culinary experience offered by the hotel.

Reachable in under three hours from Paris by train, the property also features a restaurant, a bar, an outdoor terrace, a 14-meter pool, and five meeting rooms.

Hotel Industry: Three Prestigious Hotels Lose Palace Status


Menée par Serge Blanco, la nouvelle municipalité de Biarritz a promis de se battre pour reconquérir le statut de l’Hôtel du Palais, qualifié de "tour Eiffel biarrote" - DepositPhotos.com, Xantana

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Serge Papin, the tourism minister, will unveil on June 2 the 2026 list of establishments that benefit from the Palace distinction.

Without waiting, the Hôtel du Palais Biarritz had taken the initiative. By the end of March, its management informed staff that henceforth the establishment would no longer enjoy the French “Palace” distinction that it had shared up to now with 30 other exceptional French hotels.

The Hôtel du Palais was the only “Palace” located on the Atlantic coast. The others were in Paris (12), a good handful on the Côte d’Azur, a few in Courchevel and one in St Barth.

The loss of the “Palace” distinction by the Hôtel du Palais followed several inspection visits conducted by the Distinction Attribution Commission.

During these visits, inspectors would have, according to La République des Pyrénées, revealed an insufficiency in its condition for the “Palace” label.

These shortcomings would concern certain rooms and elements, such as the hotel’s spa or the breakfast room, which would no longer meet the required standards.

According to La République des Pyrénées, the hotel was nevertheless renovated for around 80 million euros between 2018 and 2021. But the Spa was not involved in the project, and the 26 rooms of the north wing had not been fully renovated.

Operated by the American-origin international hotel group Hyatt within its Unbound Collection, the Hôtel du Palais Biarritz is owned by the city of Biarritz (57% of shares), the JCDecaux Group (37%), and the Caisse des dépôts.


Palace Distinction: a Major Image Challenge


L'offre culinaire du Mandarin Oriental Paris sera également revue - Photo : Alexis Anice, Mandarin Oriental

Two other prestigious hotels are also being downgraded to the five-star category, as they no longer meet the excellence criteria required by the Palace distinction.

They are the Park Hyatt Paris-Vendôme (Rue de la Paix, in Paris) and the Mandarin Oriental (Rue Saint-Honoré, in Paris).

For these prestigious hôtels, this loss represents a major image challenge.

Mandarin Oriental has already confirmed its ambitious transformation program reflecting “the continued commitment to shaping the future of Mandarin Oriental, Paris as one of the city’s most singular addresses”, according to Laurent Kleitman, Group Chief Executive of Mandarin Oriental.

As part of these renovations that are due to begin at the end of October, Mandarin Oriental plans to revamp its entire dining and accommodation offering.

The bedrooms and suites, as well as all common spaces, are to be entrusted to the London-based architect Tara Bernerd, with the mission to express “the essence of the destination”, to capture “the spirit of Paris while highlighting Mandarin Oriental’s commitment to craftsmanship and excellence”.

The culinary offering will also be revised, with the arrival of three distinct concepts: a new bar, a Parisian-style brasserie, and a gastronomic restaurant, each with views of the hotel’s interior garden.

The announcement of this ambitious transformation program coincided with the arrival, on Monday, May 18, of a new general manager, Vincent Poulingue. He succeeds Edouard Lapasset, appointed a little less than a year ago.

Curiously, Vincent Poulingue had been at the helm of the Hôtel du Palais Biarritz since 2023.

With more than two decades of international experience in luxury hospitality, Vincent Poulingue has held leadership roles in France, Portugal, Switzerland and French Polynesia within world-renowned groups such as The Unbound Collection by Hyatt, InterContinental Hotels Group and the Groupe Barrière.

He is recognized for his expertise in repositioning iconic properties, operational excellence, and creating exceptional experiences.


A distinctly French specialty

Whereas many foreign countries have merely introduced a “superior five stars” category, the highly coveted Palace distinction is a distinctly French hallmark.

This official distinction was created in 2010, in the wake of the hotel classification reform carried out the previous year, which had introduced the 5-star designation, whereas France had previously only “4-star luxury” hotels.

The aim was to modernize the French hotel offering.

By introducing the Palace distinction, the Ministry of Tourism and Atout France – which oversees the attribution process – sought to value and promote truly exceptional establishments among the five-star category.

Since a reform implemented in 2024 to reinforce its exceptional character, the Palace distinction is awarded for three years only (compared with five years previously).

In addition to the dossiers of hotels already benefiting from the Palace distinction, since January last year the files of first-time applicants have been studied. Asked by TourMaG last autumn, the head of the Quality sub-direction at Atout France declined to name a single candidate.

It is, however, widely known that the famous Negresco, located on the Promenade des Anglais in Nice, which has recently added a splendid spa and is nearing the completion of extensive renovation and redevelopment works, is aiming for this distinction. The same goes for Parisian establishments Cheval Blanc and Bvlgari.

A decision is expected on June 2.


PAULA BOYER Publié par Paula Boyer Responsable rubrique LuxuryTravelMaG – TourMaG.com
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Minor Hotel Group to Strengthen Ties with Travel Agencies


Le programme Minor PRO Agencies est dédié aux professionnels @Minor hotels

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The Minor hotel group aims to strengthen its ties with the B2B distribution sector.

To this end, it has launched the Minor PRO Agencies program, a new digital initiative aimed at travel agencies wishing to collaborate with Minor Hotels through a flexible, fully digital solution integrated into Minor PRO, its professional services platform.

The main advantage of this program lies in an evolving commission structure designed “to directly improve agencies’ profitability as they grow their production via minor-pro.com”.

The program comprises four levels: Explorer, Champion, Icon and Legend, offering increasing benefits according to production volume.

Beyond the enhanced commission opportunities, the program relies on a platform with a simplified interface and booking process, real-time availability, and flexible payment options, in order “to offer a modern experience tailored to the needs of independent agencies,” according to a press release.


Des avantages pour les clients mais aussi pour les agents …

Members also benefit from additional advantages, including faster commission payments, access to all public rates and promotions, and the full range of available room categories.

The program also includes benefits dedicated to the agents themselves, such as up to 50% off their personal stays via a special rate, as well as exclusive member-only promotions.

Agents also enjoy privileged access to Minor DISCOVERY rates (Minor Hotels’ loyalty program), allowing end clients to accumulate DISCOVERY Dollars (D$), thereby strengthening the combined value proposition of distribution and loyalty.

Registration for the Minor PRO Agencies program is free and can be completed in a few minutes on minor-pro.com. The program is accessible to agencies booking for their clients as well as to agents’ personal travel.


… et sa marque Anantara fête 25 ans de luxe experientiel


Anantara Hotels & Resorts célèbre son 25e anniversaire  - Anantara

The launch of this new tool aligns with the evolution of Minor Hotels (640 Hotels, Resorts and branded residences in 66 countries), which now positions itself as a brand with a B2C and B2B approach, backed by 40 years of experience and numerous hotel brands among which Anantara.

Just recently, Anantara Hotels & Resorts is celebrating its 25th anniversary with the launch of a global campaign titled “25 Years of Unforgettable Journeys.”

In a quarter of a century, this brand has progressed from a single resort in Thailand to an international portfolio of more than 50 hotels and resorts spread across 24 countries.

Anantara Hotels & Resorts was founded in 2001 by William Heinecke, founder and chairman of Minor International, the parent company of Minor Hotels.

Its aim was to create a brand inviting cultural discovery through design inspired by local know-how, cuisine anchored in each destination, and distinctive experiences.

The name Anantara, derived from Sanskrit and meaning “endless,” is intended to evoke discovery, openness to new horizons, and the celebration of travel as a way of life.


PAULA BOYER Publié par Paula Boyer Head of LuxuryTravelMaG – TourMaG.com
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Glion and the Four Seasons Hotel George V in Paris Launch an Unprecedented Contest


Glion et l'hôtel Four Seasons George V, Paris lancent un concours "inédit" !, Depositphotos.comPhoto by Mirage3

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Glion et l’hôtel George V, Paris lancent un concours conçu pour révéler les plus grands talents du luxe. Son nom est “The next Luxury Business Leader” (le prochain leader du secteur du luxe) afin d’imaginer l’expérience client de luxe de demain. Il s’agit d’un partenariat exclusif entre l’école de management hôtelier Glion et le palace Four Seasons Hotel George V, Paris.

Pour Thibaut Drege, Directeur général du Four Seasons Hotel George V, Paris, cette initiative reflète aussi l’importance de transmettre aux nouvelles générations : « L’hospitalité est avant tout une histoire profondément humaine. Derrière chaque expérience d’exception, se trouvent des femmes et des hommes capables d’allier excellence, sens du détail et intelligence émotionnelle. Soutenir les talents de demain fait partie intégrante de notre responsabilité, et ce partenariat avec Glion représente une manière concrète de contribuer à façonner l’avenir de notre industrie. »

A lire : Glion lance un nouveau Master dédié au leadership hôtelier


Qui peut candidater ?

The targets of this competition are students and recent graduates eligible for a Glion Master’s program, passionate about premium hospitality and luxury. It is open exclusively to residents of four countries: France, Belgium, Monaco and Luxembourg.

To apply, the candidate must submit a 2- to 3-minute introductory video, as well as supplementary visual material and a proposal written in English or French. Applications are open until June 30, 2026, via the official contest page.

Following this first selection phase based on dossiers and motivation letters, those with the most promising profiles will be invited to develop their response to the challenge. Subsequently, six finalists will have the chance to present their project during a final held at the prestigious Four Seasons Hotel George V, Paris. They will face a jury comprised of Glion members and representatives of this luxury Parisian hotel.

The grand winner will receive a scholarship covering 100% of the academic fees for a Master’s program at Glion (intakes in September 2026 or March 2027). In addition to exceptional professional support: mentoring and coaching sessions with the leadership teams of the George V, as well as a professional immersion within the palace.

The challenge phase will take place from June 30 to July 31, 2026. For the final and the winner announcement: see you on August 20!

Keyless Hotel in Los Cabos Invites Travelers to Embrace Nature

And you, could you sleep in a hotel room with no lock? In the Los Cabos region, on the wild coastline of Baja California, that is the experience offered by La Valise hotel. During a report conducted in February this year in Mexico, we discovered this discreet address tucked between desert and turquoise sea, far from the large resort complexes of Cabo San Lucas. Beyond its striking concept, the establishment also serves as a gateway to another facet of the Mexican state: wilder, more pristine and deeply oriented toward nature.

In Los Cabos, an unusual hotel amid nature

Lost between the desert and the Sea of Cortez, La Valise Los Cabos hardly resembles the properties that have built the region’s tourist reputation. The hotel, whose small buildings draw inspiration from Mexican haciendas and Mediterranean villas, comprises only nine rooms spread over a vast plot bordered by the sea, amid cacti and the dry vegetation characteristic of the East Cape.

Woman Sues Five-Star Hotel After It Refuses to Provide a Glass of Tap Water

Refusing a glass of tap water at a hotel might seem trivial. Yet in Italy, this situation sparked a seven-year legal proceeding. A guest challenged the repeated refusal by a five-star establishment to serve her tap water during her stay. The case eventually reached the country’s highest court, which ruled in favor of the hotel. At the heart of the matter lay a simple but explosive question: should water be considered a right in hospitality?

A Christmas Stay That Turns into Litigation

The facts date back to the Christmas period of 2019. The guest stayed at the Sassongher, a five-star hotel located in the municipality of Badia in the Italian Alps, from December 26, 2019, to January 3, 2020. She booked a half-board plan for 5,712 euros, including breakfast and evening meals, but not beverages.

During dinners, she repeatedly requested tap water. According to case materials, staff consistently refused and offered only bottled water, priced at around 7 euros for 0.75 liter. The guest even stated that she was willing to pay a possible service surcharge to obtain tap water, but to no avail.

From this situation, she initiated legal proceedings, seeking about 2,700 euros in compensation for economic harm and moral distress. She argued that access to water should not be treated as an ordinary consumer good within a hotel establishment.

In court documents cited by the tribunal, she maintained that “water is a natural good and a universal human right of every individual, and that providing free of charge a minimally vital quantity necessary to meet essential needs must be guaranteed, even in the case of arrears”, according to the judgment. She also compares this principle to basic services expected in a hotel room, such as bed linens or soap.

Her appeal was initially rejected by a court in Rome, then by an appellate court. She therefore decided to bring the case before the Italian Court of Cassation, the country’s supreme judicial authority.

Italian Law and Table Etiquette

The highest Italian court ultimately confirmed the prior decisions. The judges found that no national law obliges establishments to serve tap water to customers. In other words, this is a choice left to the discretion of restaurateurs and hoteliers.

The hotel’s lawyer, Silvio Belardi, summed up the court’s position by stating that “there is no obligation to provide tap water”. The establishment in question said it would respect the Court of Cassation’s decision, offering no further comments.

Beyond the individual case, the matter sheds light on persistent cultural differences in Europe regarding water at the table. In Italy, asking for tap water in a restaurant is often perceived as contrary to local custom, and waitstaff typically favor selling bottled water. Some argue that the mineral composition of tap water could alter the taste of dishes.

These practices contrast with those in other European countries. In England and Wales, venues serving alcohol are required to provide free potable water. In France, the rule is also regulated: restaurants must offer free potable water to customers who request it, usually in the form of a carafe, a practice that has become a cultural reflex as much as a regulatory one. In the United States, by contrast, no federal obligation mandates restaurants or hotels to serve tap water, though it remains common.

This case, which went viral in Italy, therefore rekindles a broader debate about the border between commercial service, cultural norms, and access to an essential resource.