Hela Jaziri Named Director of Sales and Digital at Transavia France


Hela Jaziri nommée directrice ventes & digital de Transavia France - Photo Transavia

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Transavia France is reshaping its leadership teams. The low-cost carrier of the Air France-KLM group announces the appointment of Hela Jaziri to the position of Director of Sales and Digital, with the role taking effect from September 1, 2026.

She will report to Julien Mallard, Deputy Chief Commercial Officer of Transavia France, and will oversee the distribution strategy, sales, as well as the company’s digital activities.

Her mission will notably be to support Transavia France’s growth and strengthen its relationship with customers, leveraging commercial and digital levers.


More than 15 years with Air France-KLM

Age 44 and a graduate of Télécom SudParis, Hela Jaziri has spent more than fifteen years with the Air France-KLM group.

Throughout her career, she has held multiple roles in pricing, sales, business development and strategy. This track record has allowed her to develop expertise in commercial performance and the distribution challenges within air transport.

She has also carried responsibilities in several countries, notably Paris, Shanghai, Amsterdam, Abidjan and Frankfurt, giving her international experience in the aviation sector.

For the past two years, Hela Jaziri has served as Commercial and Sales Director for Air France-KLM in Germany. Based in Frankfurt, she led the group’s commercial activities in this market, regarded as strategic in Europe.


Bruno Fischer joins Air France-KLM

Hela Jaziri succeeds Bruno Fischer, who held the role of Director of Sales and Digital at Transavia France since 2018.

After eight years with the airline, he joins Air France-KLM’s Digital Marketing teams. He takes on the position of Director of Marketing Planning.

“Joining Transavia France to lead sales and digital is a wonderful opportunity to combine commercial strategy and digital transformation, two topics I am passionate about. I look forward to contributing to this new phase and doing so alongside teams that I know are committed and ambitious,” says Hela Jaziri.

Transavia: No Capacity Cuts, 10% Growth This Winter


Hub à Orly : "Nous ne bâtissons pas notre programme dans un objectif de connectivité" - Depositphotos

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TourMaG – Dans un contexte très particulier, comment s’est passé l’été pour Transavia ?  
 
Julien Mallard :
We are very satisfied, both commercially and operationally. In July and August, we transported more than 4 million people, representing a growth of over 13% compared with last year. We also managed to operate more than 400 flights per day, which is a record for Transavia.

All of this occurred in a context where we improved punctuality and the consistency of our operations, despite external events such as Etna or various strikes.

We were able to maintain our offer during the peak of the summer.


We also worked to be highly responsive and to reallocate our capacity from the Middle East to other destinations. This allowed us to meet a growing demand from passengers wishing to travel to Southern Europe or North Africa, notably to Italy, Spain, Morocco and Tunisia.


All in all, it was a summer that went fairly well from a commercial and operational standpoint.



Transavia: “Autumn is fairly dynamic”

TourMaG – Like your peers, the summer was also marked by late bookings, I suppose?

Julien Mallard :
Indeed, we have observed an acceleration in bookings, with a certain degree of caution. Customers were more attuned to price, destinations and the security situation.


Since spring, we have seen bookings become increasingly late, with customers able to book July or August holidays at the last minute.



This is something we also notice at the end of summer, in September and October, with short-term dynamics much stronger than in previous years.

TourMaG – How do the off-season and year-end look for Transavia?

Julien Mallard :
For the moment, autumn is quite dynamic. The momentum we saw this summer is also taking shape in September and October.

The big novelty this summer for Transavia was also the resumption of domestic routes to Toulouse, Nice and Marseille. From a commercial and load factor standpoint, these routes are quite successful.

We have already carried 750,000 people on the first four months of operation of these three destinations, with load factors above 85%, in line with our initial targets at the start of operations.

This will allow us to approach the end of the summer season and the start of winter quite solidly.

We will maintain the planned frequencies and we will even increase them on Toulouse, up to nine flights per day. The aim is notably to meet business customer needs, with more travel options, especially in the late afternoon.


Transavia: “The 5 Airbus A321neo will all be in operation in summer 2027”


Le  Wi-Fi dans les avions Transavia : "c'est un sujet en réflexion" - RP

TourMaG – 2026 est aussi synonyme de livraisons et d’entrée en fonction des Airbus A321neo.

Julien Mallard :
This new product will be available from March 2027 and will be rolled out on these domestic routes. We plan to receive five by next spring. All five aircraft will be in operation by the summer of 2027.

They will offer 232 seats, compared to 189 for the Boeing 737-800 and 186 for the Airbus A320neo.

For the customer, this means more comfort, modern aircraft and especially more space for cabin baggage.

This is an important point for this type of clientele. We will have almost 40% more cabin baggage space, which will make life easier for frequent travelers on these routes.

We will notably deploy them on Toulouse, Nice and Marseille. It is also an aircraft that helps save 15 to 20% in kerosene.


TourMaG – With domestic-route customers, will the topic of Wi-Fi on Transavia aircraft arise? For now, these are still topics under consideration. We see the market evolve, as do customer expectations.

Our flight durations are generally shorter than those of Air France, but we feel this could become an important element for customers in the coming years. It is therefore an innovation we are working on and studying.


TourMaG – Since March 29, Transavia has been alone, at least without Air France, in Orly. You now have a hub. Does this fundamentally change the way you work and market? Not fundamentally, because we mainly build our program to meet the needs of point-to-point customers.

We do not build our program with a connectivity objective, as that would impose other constraints, particularly on aircraft usage. We do, however, have a tool called Transavia Connect for customers who wish to use Transavia as part of a connection.

With an increasingly dense network, it becomes more and more interesting to compose certain itineraries, for example a Berlin-Agadir. But our priority remains point-to-point traffic, to and from Paris.


Transavia : “gagner en efficacité,” plutôt d’augmenter les prix

TourMaG – This business traveler arriving at Transavia, with Air France lines being moved, could appreciate this kind of product…

Julien Mallard :
We offer this clientele the possibility to work in our lounge.

We opened it at Orly last July. It found its audience and the feedback is very positive. Some customers are surprised that a low-cost company can offer this kind of service. Air France customers, on the other hand, find themselves returning to certain habits in a lounge that has been renovated.

It is a lounge operated by Transavia, with a Transavia service, which we have tried to design for business travelers and our frequent customers. In fact, we realize they expect to find this type of service.

This allows the customer to work before departure. The lounge is located right next to the domestic departures, which makes it easy to reach their flight at the last moment.

What is important for us is to listen to what the customer seeks and expects.

On these new domestic destinations, there was indeed a strong expectation for this type of service. Our objective is to find the most efficient way to offer the product, and especially to offer it à la carte.

We do not want all our customers to pay for a lounge if they do not wish to use it. So we must find flexible ways of delivering the service.

In Orly, we have a very significant base, it is our base. It was therefore logical that we operate this lounge ourselves.


TourMaG – Are there new routes planned for the winter?

Julien Mallard :
We will open several destinations from the provinces, notably toward areas where we sense demand and curiosity among the French.

I am thinking especially of Egypt, with the opening of Bordeaux-Cairo and Nantes-Cairo. We will also open a new destination to Cape Verde from Nantes.

There are also destinations more oriented toward the off-season and which perform well, notably Seville, with the opening of Brest-Seville and Rennes-Seville.


Transavia : “Nous prévoyons une croissance de plus de 10 % cet hiver”

TourMaG – TourMaG — Is there any topic around upcoming price increases? Michael O’Leary, head of Ryanair, mentioned a possible rise in fares if kerosene stays at a very high level. Is that a concern for Transavia?

Julien Mallard :
For us, the issue is primarily to gain efficiency. Cost increases pose a real challenge. We must work on everything that can be controlled directly by the company.

One of the first levers is operational performance.

Getting aircraft on time and avoiding cancellations is one of the main levers for reducing costs. That is what we are striving to optimize.

We also aim to optimize our commercial offer and reposition flights where it makes sense, in order to improve our efficiency.

These are two levers we can act on to partially absorb this cost increase, which is significant for airlines.


TourMaG – Does this affect your upcoming winter programme?

Julien Mallard :
We built our winter program taking into account the fuel situation observed in spring and summer.

So we have already integrated different hypotheses into our planning, which allows us to guarantee and maintain as much of our offer this winter as possible.

We expect growth of more than 10% this winter, particularly thanks to the resumption of domestic routes, which accounts for a large part of this progression.

We want to stay as responsive as possible to the situation in the Middle East. Adjustments may be necessary, but our objective remains a growth of more than 10% this winter.



easyJet Enhances Its Business Offering to Compete with Transavia


Reginald Otten (DG adjoint easyJet France) et Vanessa Lefebvre (Senior Account Director IHG) - Photo : TB

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Six months after Transavia’s arrival on the Orly-Nice and Orly-Toulouse routes, replacing Air France shuttles, easyJet sharpens new weapons to face the competition.

The stake is significant because these two routes are not only the busiest in France.

Lacking a high-performing rail alternative, they are also favored by business travelers, especially those who make the day return.

To entice them to fly on its planes, easyJet signed an agreement with the lounges La Croix du Sud at Toulouse-Blagnac airport and Infinity at Nice-Côte d’Azur airport, where the airline leads in passenger numbers, ahead of Air France.

Read also : Transavia: no reduction in capacity, but “growth of 10% for the winter”


Des avantages réservés aux passagers « Inclusive Plus »

Since early September, access to the two lounges is included in the business offer “Inclusive Plus” (formerly Flexi) of the orange carrier, marketed through travel agencies.

These are the first lounges accessible in easyJet’s French network. Access is restricted to passengers on Nice–Orly (Nice–Roissy is not included), Toulouse–Orly and Toulouse–Lyon Saint-Exupéry.

Beyond this novelty, the Inclusive Plus offer also includes various advantages: free changes of date and time for flights, skip-the-line and priority boarding, carry-on and checked luggage included, a seat at the front of the aircraft, and a on-board “coffee” meal option.


45% de passagers affaires entre Orly et Toulouse

« We want to improve the experience of our business customers, who account for between 25% and 30% of our passengers in France; a figure that can rise to 45% on weekdays on certain routes such as Orly–Toulouse » explains Reginald Otten, EasyJet’s Deputy Chief Executive Officer for France.

easyJet is also taking the opportunity to increase the number of flights between Orly and Toulouse, up to seven per day. From Nice, it offers up to eight flights per day to Orly, as well as rotations to Roissy.

And while the company closed its Toulouse base in 2025, it is showing signs of revival there this winter, by strengthening its Marrakech–Toulouse route from its new base established in the Moroccan city since April, as well as London Gatwick–Toulouse.


Des réductions partagées avec les hôtels IHG

Reginald Otten also took advantage of easyJet’s presence at the ITFM show to unveil an unprecedented partnership with the IHG group spanning 21 brands (InterContinental, Indigo, Crowne Plaza, Holiday Inn…)

Members of the easyJet Plus program from SMEs will benefit from preferred rates at 7,000 IHG hotels as well as loyalty advantages under the IHG Business Edge program aimed at business travelers.

Conversely, customers who are members of the hotelier program will enjoy a 20% discount on any new easyJet Plus membership (€290 per year).


Un préavis de grève pour les 24 et 25 septembre

Purchased last August by the American investment fund Apollo Global Management for €6.6 billion, easyJet has been hit by several labor conflicts this summer.

Read also : Aviation: the low-cost model is no longer in vogue

An agreement was reached with the commercial flight crew, who had been pointing to scheduling issues, at the end of August. And Reginald Otten confirms ongoing discussions—still regarding working conditions—with the airline’s pilots.

The SNPL union suspended the strike planned for the past weekend to give negotiations a chance, while filing a strike notice for September 24 and 25 next.


Transavia: What If the Partner Became the Tour Operators’ Leading Predator?


Après s’être fait une place au soleil méditerranéen, en partie grâce aux TO français devenus de bons clients, transavia pourrait-elle se prendre pour Brutus ? - Depositphotos.com,  Boarding2Now - photo modifiée avec l'IA

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Last week, we revealed to you that Air France had decided to take back control of its travel agency.

Air France Holidays, launched in March 2025, had until now been entirely managed by PerfectStay.

Despite significant volumes, the management of the national carrier was not satisfied with the initial results.

After a few months of existence, it decided to fully internalize this activity.

Thus, Air France and Transavia – because this takeover indeed concerns both airlines – will become both tour operator and distribution network once again within a matter of weeks or months.

Their project company received its registration last week. The technological building block will be provided by a subsidiary of KLM, the Dutch sister company.

The loop is closed.

Now the question remains: what are the ambitions of Air France and Transavia Holidays in this regard.

According to sources close to the executive team of the national carrier, they are high, in line with the financial success and volume of easyJet Holidays.

Hence this legitimate question: could the travel agency/tour-operator activity finally make Transavia profitable?



easyJet Holidays, a model to follow?

easyJet Holidays has achieved in a few years what traditional carriers never really did.

It has become one of the largest tour operators across the Channel, in a market where the package holiday remains a reflex for a significant portion of the population, fond of all-inclusive flight + hotel offers, all under the sun, to escape the gray British weather.

In 2024, during Matt Callaghan’s visit to Paris, the head of the tour operator told us more about the winning formula that is lifting the low-cost carrier’s financial results.

In addition to thousands of hotels listed in hundreds of destinations, the package typically includes airfare, luggage up to 23 kg, transfer, and the stay with full board, bed & breakfast, or half-board.

Among the cities favored by the British, unsurprisingly we find Palma, Marrakech, Rome, Tenerife or Lanzarote, spanning city breaks and seaside getaways.

However, upon closer look, this kind of product does not really fit the CSP+ clientele who fill Air France’s planes and hold loyalty cards.

By contrast, it suits wonderfully one of its subsidiaries (Transavia), a regular ally of tour operators, . And that is where the trouble lies.


Transavia, future rival to tour operators?

For, after carving out a place in the sun of the Mediterranean, partly thanks to French TOs who had become good clients, the green shift could perhaps turn into Brutus?

The famous line would then be all that SETO has left to reply with: Tu quoque, mi fili, or “you too, my son” in good French in the text.

There is a feeling of betrayal that French tour operators might experience at the announcement of this innovation.

At each of our meetings and exchanges with Nicolas Hénin, the former commercial director of Transavia, he reminded us of the special bond the company used to maintain with producers.

“We have a dedicated team, with special prices for tour operators who commit to the year… At our beginnings, we were very TO-oriented. We do not want to lose this link, it is very important for us“, he told us in April 2023.

In the same way, we recall that to explore and launch a new route, the low-cost teams often rely on producers, ensuring them a minimum fill rate and helping to kick off operations.

This decision to internalize production and distribution seems to them the logical next step in the Franco-Dutch group’s developments.

Nevertheless, a certain fear is manifesting in this respect.

The head of a French TO recently confided his worry about this “severe” competition and his fear of a head-on clash, even though today it is its main partner.

After having massively stopped charters, with only a few exceptions, what difference will exist tomorrow between Transavia and certain TOs?

Let us suppose that the differences will be slim and will boil down to on-the-ground knowledge, the exhaustiveness of the offering, but also the routes designed by a few experts who have wandered around the world.


Transavia and Air France, will they finally find the winning formula?

The Collection and Air France Holidays have never really found a public niche, without failing to merit it. However, nothing says that Transavia, with its low prices and its fragmented offering – cabin baggage is paid – cannot manage to stand out.

If there exists, on part of the network, a like-minded clientele, the green-liveried airline has the same customer base as easyJet. Only the language and origin differ.

However, note that the package is far less ingrained in French culture than in England or Germany.

Nonetheless, with effective technology, good communication, and the emphasis on the protection that tour operators provide to customers, there is little doubt the offer could appeal to many French travelers.

This will also depend partly on its hotel catalog.

While visiting KLM Holidays, we found that the lodging provider is none other than Booking. The comprehensiveness of the offer should therefore pose no problem if the model is replicated.

On top of that, add the Group’s online reach. Air France sites attract around 60 million visitors each year, while Transavia ranks right after in the aviation category by audience, according to Similarweb.

The task remains to convert a percentage of those millions of visitors. For example, easyJet Holidays counted 3.1 million travelers in 2025, i.e., more than 5% of its audience, and expects 15% more in 2026.

Yet there is often a gulf between intention, execution, and reaching the customer.

This is the point Gilbert Baladi keeps hammering: “Back to the past! One would think we’re in the 70s! Air France NEVER benefits from the experience gained! They have already given: they have lost! They will give again! They will lose again!“

The future will tell us whether, in this new venture, the French airlines will finally be able to say “Veni, vidi, vici” (I came, I saw, I conquered)!


Air France-KLM and Transavia Offer Free Changes on Summer Tickets


Air France-KLM, Transavia dégainent des billets modifiables sans frais pour l'été - Depositphotos.com

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As the summer season approaches, the Air France-KLM group affirms that its airlines Air France, KLM, and Transavia will be able to transport all of their customers this summer.

Already at the Travel Companies Congress in Disneyland Paris at the start of May, Henri Hourcade, Senior Vice President France of Air France-KLM, stated: “Our summer program will be kept. No flight will be canceled for reasons related to the price of kerosene”.

In a press release published on Tuesday, June 3, 2026, the group indicates it is actively preparing for the peak summer period and wishes to assist travelers who have not yet booked their holidays.

Benjamin Smith, Chief Executive Officer – Air France -KLM, declared: “During this period, our airlines will operate nearly 2,200 flights per day to more than 320 destinations around the world. Our teams are fully mobilized to welcome our customers, who have already travelled massively in May on the occasion of the various long weekends in France and the Netherlands“

This statement comes as “questions about fuel availability have filled the media space”, notes the group. Air France-KLM nonetheless asserts that its airlines have the means to ensure their flight program and transport their passengers during the peak season.

The group also specifies that whatever the purchase date, Air France, KLM and Transavia commit to not seeking any fare adjustments in the event of rising fuel costs for bookings already confirmed and paid.


Air France – KLM, Transavia: Tickets Modifiable at No Charge for the Summer

Afin d’encourager les réservations et d’offrir davantage de souplesse aux voyageurs, Air France, KLM et Transavia lanceront à compter du 3 juin 2026 une campagne promotionnelle sur les voyages au départ de la France.

Dans ce cadre, les clients pourront bénéficier de billets modifiables sans frais, une mesure présentée par le groupe comme un moyen d’apporter davantage de flexibilité dans l’organisation de leurs déplacements estivaux.

Air France-KLM précise ainsi vouloir rassurer les voyageurs et les accompagner dans la préparation de leurs vacances alors que débute la période de forte activité du transport aérien.