Djerba the Beautiful, the Sweet, the Faithful: What’s the Future? [ABO]


Djerba : la belle, la douce, la fidèle : quel avenir ? - photo JS

CroisiEurope


A recent article in Le Figaro forewarns. Tourism in Djerba, Tunisia is in a difficult state: “50 bookings per day instead of a hundred,” summarizes the director of the Royal Garden Palace, a five-star hotel. That figure is low and is, of course, alarming.

Moreover, this year there was hope for a 7 to 8% increase compared to 2025, which had performed notably well: “1.23 million tourists were hosted there, representing a 5% rise from the previous year and a 1.1% increase over the 2019 record,” explains to our colleague the regional delegate of the ONTT, the National Tourism Office.

For a destination whose tourism GDP hovers around 10% and where the sector employs roughly 400,000 to 500,000 people at all levels, it is true that a downturn in clientele, however modest, can be worrying.

Yet, for the lodging director of the 4-star El Mouradi Djerba Menzel, the mood is considerably different: “I am not optimistic,” confides the lively Tarek Afdhal: “I am very optimistic”!

And yet the hoteliers have a lot to do to fill the approximately 600 rooms of an establishment that was a pioneer in the 1970s on an island nearly devoid of any tourist development but which was chosen to become one of the jewels of the Maghreb.

Sprawled across 33 hectares, the El Mouradi residences, respectful of the local architectural tradition (the menzel) are spaced enough to preserve the charm and calm of a hotel which, in high season, welcomes around 1500 vacationers, among whom the French account for about 30%.

Britons, Germans, Belgians but also Scandinavians or Poles complete another third, while the domestic Tunisian market seems fully thriving.

According to Tarek Afdhal, it makes up roughly 27% of the clientele. Within this group there are also many Libyans (often coming for treatment) and neighboring Algerians seeking the hotel quality that Algeria is far from providing.



An increasingly diverse offering


L'équipe de direction de l'hôtel El Mouradi Djerba Menzel. Tarek Afdhal deuxième personne en partant de la gauche - Photo JS

Why so much optimism? Besides the quality of the accommodation stretched along a white beach, the hotel offers seven swimming pools with a stunning panorama, and all the sports and leisure facilities sought by children and parents.

Certainly, El Mouradi is not particularly original in its approach to entertainment delivered by a majority of young Tunisians, entering the tourism world through this door. For more than three-quarters of a century, holiday clubs have offered roughly the same model of entertainment.

For the simple reason that this model works rather well.

But, cherry on top: this four-star offers Djerba’s flagship activity, a spa and a thalassotherapy center. Managed by the Arcadia brand, this center, which also has a saltwater pool, is at the forefront in therapeutic aquatic treatments as well as massages and other aesthetic services.

All at a particularly affordable price!


Excellent value for money

In these times, it goes without saying that the price factor is far from negligible.

By stacking promotions, the Djerba hotel is especially competitive. A rate of around fifty euros per person per day in a double room with all-inclusive…

This is what the island of Djerba and its numerous four-star hotels can offer in the pre-season. For quintuple rooms designed for families, prices collapse: barely 128 dinars per person per day, or roughly forty euros!

And when you consider that the service is particularly courteous and smiling, it is clear that the tourism offered by the island is accessible. Especially when the climate (as on May 24/25/26, 2026) is breezy and cool! A kind of miracle!


Luxury: an unbeatable lineup


Les habitations d’El Mouradi, respectueuses de la tradition architecturale locale (le menzel) sont suffisamment distantes pour préserver le charme et le calme d’un hôtel - Photo JS

If since the seventies, Djerba has witnessed the opening of large establishments capable of hosting several thousand people in an exceptional atmosphere for the era and already at attractive rates, the current trend leans toward upgrading the range.

While officially there are about 80 four-star hotels, there are around ten five-star ones and their number is set to rise in the years to come.

Thus beside a Radisson Blu, an Iberostar Eolia, an Hadur sbal Prestige (only suites), the construction of a future Marriott is underway on the former Les Sirènes site in the Sidi Mahrez tourist zone.

Although delayed, at its next opening it should count around 500 sea-front rooms. And like many others, 18 exactly, it should offer a spa and a high-end thalassotherapy facility as renowned as those that truly attract wellness enthusiasts.

In search of efficiency, aesthetics, and pleasure, this clientele is growing all the more as the island excels in this activity as well. For proof, Kais Nabli, the director of the Athénée Thalasso et Spa, the Ferrari of thalassotherapy centers at the Radisson Blu (www.atheneethalassa.com), says: “We attract loyal clients, especially among the affluent elderly, who sometimes return twice a year, mostly in the off-season.”

Indeed, while prices are higher than elsewhere, 35 to 200 euros per massage are well within reason compared to rates in France. They give Tunisia a highly competitive and legitimate positioning that we already highlighted in a previous feature and which we confirm through an initial 2040 horizon scenario.



The threats to Djerba’s tourism


Live from Djerba/ Josette Sicsic

– El Mouradi is a Tunisian group owning 16 hotels including the one in Djerba, Sunshine travel agency and a transport company. The agency offers guided excursions across the island.

https://www.elmouradi.com/

– Sunshine Vacances: Tel. 01 48 17 01 15

www.sunshinevacances.fr/

– Nouvelair. The first private airline founded in 1989. Member of the Tunisian Travel Service group, serves Djerba from Paris, Lille, Nice, Nantes

www.nouvelair.com



Josette Sicsic - DR

Journalist, consultant, speaker, Josette Sicsic has been observing, for more than 25 years, the changes shaping the world in order to analyze their consequences for the tourism sector.

After over 20 years of developing the Touriscopie journal, she remains at the forefront of current events where she decodes the present to forecast the future. On the site www.tourmag.com, in the Futuroscopie section, she publishes several times a week forward-looking and analytical articles.

Contact: 06 14 47 99 04

Mail: [email protected]

Edgar Morin: Toward an Increasingly Complex Leisure Time [ABO]


Edgar Morin : vers un temps libre de plus en plus complexe - Depositphotos.com  Auteur ALLVISIONN

CroisiEurope


In a life busy with repetitive tasks, increasingly urgent, constraining and most often bureaucratic, Edgar Morin is the author of that famous line: “When there is a vacancy of values, there is value in vacations.”

A finding that has never deserved less resonance than in our chaotic era, where peace is menaced by the madness of a few, by robots and machines that deprive humanity of the respite necessary for its survival.

The time available for leisure, which gradually became a component of the social order since the summer of 1936, has indeed become the one we place at the top of our priorities.

As a bearer of physical and mental rest, it makes it possible to break with routine, with obligations and especially with our everyday geography. It most importantly enables the regeneration of the strength of workers outside mandated time.



The Duration of Time Expands

Having become an indispensable pause, free time now tends to lengthen as our societies evolve. After 1936 and the 15 days of paid holidays finally granted to workers, the third week appeared in 1956, and the fourth week was granted in 1969, within the social gains package of May ’68.

Finally, in 1982, the fifth week codified a progression reflecting the shared aspiration for an improved quality of life and a possibility to fragment annual vacation times into multiple trips, allowing the tourism machinery to operate across several periods of the year. And for individuals to diversify their leisure consumption. And provided they have the means, their expenditure on tourist travel.

According to Jean Viard in his work: “The Triumph of a Utopia”, work now occupies only 10 to 12% of our lives compared with 40% in 1936!*


From Collective Rhythms to Individual Rhythms

Another major shift is the RTTs, which disrupted working times and fractured collective rhythms.

Fracturing in favor of personal time, sometimes endured but most often chosen, the reduction of working time has made free time more flexible and malleable, generating not only a sense of freedom but also the freedom to schedule leisure activities at times different from those of the majority.

A privilege that is increasingly sought after.


From Telework to Holidays Every Day

What more can be said about this other source of fragmentation that has become prominent since teleworking has entered our routines? Contributing to the elasticity of constrained time, telework blends free time with work.

We work and entertain ourselves at the same time from the edge of a swimming pool on the far side of the world! So much so that an American journalist described our era as the era of “holiday-everyday”—holidays every day…

And, finally, since AI is doing the work for us, aren’t we on the verge of a new mutation of working time and, consequently, of leisure time? If analysts are to be believed, we will no longer work as before and, more importantly, employment will necessarily fall!


A Caution About the Contradictions of the Leisure Industry


Read also: an interview excerpt from Marianne magazine with Jean Viard, about Edgar Morin known as the father of “complex thought.”

Jean Viard:Behind complex thought lies the idea that the West has progressed by separating knowledge. The scientific nature of things has been defined as: mathematics to mathematicians, physics to physicists, etc.

Yet, in his view, the moment has come to bring knowledge together. Deep down, that is, if you wish, the heart of complex thought: we have separated knowledge, but now, to understand the world, we must unify them. We need to reintegrate humanism and values everywhere.”



Josette Sicsic - DR

Journalist, consultant, lecturer, Josette Sicsic has been observing the mutations of the world for more than 25 years to analyze their implications for the tourism sector.

Having developed the Touriscopie journal for over two decades, she remains at the forefront of current events where she decodes the present to anticipate the future. On the site www.tourmag.com, in the Futuroscopie section, she publishes several times a week forward-looking and analytical articles.

Contact: 06 14 47 99 04

Email: [email protected]

Google Search Trends: What Travel Agencies Should Anticipate in 2027 [ABO]


La vraie question pour une agence de voyages en 2026 : êtes-vous présent à chaque étape du parcours de votre prospect, ou seulement à la dernière ? - DepositPhotos.com, Y-Boychenko

CroisiEurope


Your traveler will pass through Google, sooner or later. The platform accounts for more than 93% of online searches in France (StatCounter, 2025) and handles about 14 billion queries per day worldwide (SparkToro, 2025).

But reducing Google to a search engine in 2026 greatly underestimates what you are dealing with.

Sophie is searching for her trip to Brazil on Google Search, but she also watches inspirational videos on YouTube, checks itineraries on Google Maps, encounters content in her Discover feed between search sessions, and receives emails in Gmail.

Google is a complete ecosystem of touchpoints, each corresponding to a different stage of a traveler’s decision journey.

Conversational AI platforms, despite the media buzz they generate, accounted for 0.16% of total internet traffic in France in 2025 (SE Ranking, 2025).

OpenAI projects $14 billion in losses in 2026 despite $13 billion in revenue, no advertising format exists in these tools to date, and AI Overviews are not deployed in France.

Google, on the other hand, remains profitable and keeps the user within its ecosystem. Sophie might use ChatGPT in week 1 for inspiration. In week 6, when she’s looking for a reliable agency, she returns to Google.

Google is evolving, though. Short search queries of 1 to 2 words, which represented 42% of searches in January 2025, dropped to 31% by June (Kartic Ahuja, 2025).

Where a traveler used to type “Brazil circuit” in 2018, today they type “Brazil family circuit 2 kids 15 days February.” For an agency whose campaigns target only generic keywords, a growing share of qualified demand escapes them each month.



The real journey of a traveler: Sophie wants to travel to Brazil

Sophie is 38 years old, she lives in Lyon, she has 2 children. She has dreamed of Brazil for several years.

This Monday evening, lying on the sofa after putting the kids to bed, she picks up her phone and types “family Brazil trip February” into Google. She has no intention of booking tonight. She just wants to begin to see, to feel, to imagine.

Week 1. She explores. She watches YouTube videos about Rio and the Amazon, reads blogs from traveling families, accumulates references. She broadens her consideration universe without yet comparing or choosing. This is where SEO plays its role: if your agency publishes expert content about Brazil for families, Sophie may find you before she even thinks of looking for an agency. It’s the discovery lever.

Week 3. Her queries change in nature. “Family Brazil trip” becomes “Brazil circuit 15 days Rio Iguazu Amazon” then “Brazil family travel agency specialist.” She compares itineraries, eliminates options, tightens her criteria. She evaluates. Google Performance Max comes into play: automatically broadcasting your ads on all Google surfaces—Search, YouTube, Gmail, Maps, Discover and Display—it tracks Sophie as she moves across platforms and keeps your presence at every step of her thinking. It’s the lever of coverage and repetition.

Week 6. She looks for proof. “Reviews of Brazil family travel agency,” “testimonials: Brazil circuit with kids.” She reads your Google reviews, checks your Trustpilot page, opens your About page. She wants to know to whom she will entrust two weeks of family life and a budget of 12,000 euros. According to the study “Decoding Decisions” (Google / The Behavioural Architects, 31,000 real buyers), 70% of purchase decisions are influenced by factors other than price, with social proof at the top. Your customer reviews are at this stage as important as your ads. It’s the lever of reassurance.

Week 8. She types your exact name into Google. She already knows you, one way or another. Google Search captures this final intention with precision: it is the decision lever, the one most directly linked to the booking. And if she had filled out a form but didn’t finish during a previous visit, a well-targeted email could have helped bring her back. It’s the lever of the relationship over time.

“The Power of Travel 2050”, published in January 2026 by Google and Alvarez & Marsal based on billions of queries, documents this cycle: 60 to 90 days between the first search and final booking for high-value circuits.

According to Google Consumer Insights, the traveler consults an average of 38 digital sources before contacting a provider. A prospect must be exposed to a brand’s message at least 7 times before making a purchase decision (Braithwaite Communications, 2025).

Between Week 1 and Week 8, Sophie encountered several agencies. Some were present only at the final decision moment. Others had seeded touchpoints throughout her 60 days of reflection. And it is precisely toward those agencies that she sent her quotation request.

Five levers allow you to build this presence, without starting everything at once: Google Search and customer reviews first, Performance Max, then SEO and email, at the pace of your growth.


What 2026 behaviors signal for 2027 and beyond

The trends documented in this article outline a clear trajectory. Here is what a travel agency should anticipate now:

1. Tracking and data have become foundations, not options. With the gradual end of third-party cookies, agencies that have built a solid customer database—emails, on-site behaviors, booking history—will have a durable edge over competitors. A reliable measurement system is the prerequisite for any serious advertising decision.

2. AI agents will enter travel planning. Google and others are developing assistants capable of designing a complete itinerary from expressed preferences. Well-ranked, well-rated, and well-documented agencies on their destinations will be the ones these agents recommend first. That said, no algorithm will replace the judgment of an experienced travel advisor, their ability to detect what a client doesn’t yet know how to express, nor the legal guarantee and human support offered by a licensed agency in case of contingencies. AI helps to discover. The agency protects, advises, and reassures.


3. Personalization of ads will accelerate. Google possesses highly granular behavioral data. Agencies that properly feed their campaigns with their own customer data will achieve increasingly precise targeting, and acquisition costs will mechanically drop.

4. The decision cycle will shorten for strong brands. Experienced travelers decide faster when they trust. An agency with a clear brand, solid reviews, and visible destination expertise does not need 60 days to convince Sophie. She needs 20.

5. Video and UGC (User Generated Content) will become standalone acquisition levers. YouTube Shorts and immersive video formats are advancing in search and inspiration behaviors. Beyond formats, it is the authentic stories of travelers that will make the difference: a client who shares their Brazil experience in video, in a story, in a detailed review, is worth more than any studio-produced advertisement.

6. The true competitive advantage of a travel agency remains the human touch. Quality service, a well-constructed offer, a personalized experience and the ability to spread it by those who have lived it: this is where loyalty and digital word-of-mouth are built. Robert Cialdini demonstrated this with social proof; Dale Carnegie with the art of building lasting relationships: people decide with emotion before justifying with reason. Travel is a 100% emotional experience. Agencies that succeed in getting their travelers to speak, to collect UGC, to transform every satisfied client into an ambassador, build something no algorithm can buy.

Also read: Travel agencies: how much to invest in Google Ads to acquire a customer in 2026?


In brief

– Google accounts for more than 93% of online searches in France and processes about 14 billion queries per day worldwide.

– Your prospects’ search habits have evolved dramatically: searches are longer, more precise, and a traveler’s journey before requesting a quote now spans 60 to 90 days and multiple channels.

– Conversational AI tools are getting a lot of attention, but still represent only 0.16% of total internet traffic in France (SE Ranking, 2025).

– The fundamentals of Google Ads remain solid.

– The real question for a travel agency in 2026: are you present at every stage of your prospect’s journey, or only at the last one?



Right-Wing Environmentalist vs Eco-Feminist Activist: Unfiltered Dialogue Between Piot Father and Daughter [ABO]


"Ce que j’aime chez Gabrielle, c’est son questionnement, son esprit critique" selon François Piot en parlant de sa fille Gabrielle - Crédit photo : François Piot

CroisiEurope


Dans un monde dominé par la peur et les rapports de force, le réchauffement climatique est relégué dans les petites lignes de bien des médias.

Le backlash écologique est bien réel, la brutalité donne le tempo du monde et de son actualité. À rebours de ces nouvelles valeurs, François Piot, entrepreneur humaniste du secteur du tourisme, résiste avec ses idéaux et ses entreprises.

S’il n’est pas le plus engagé des patrons du secteur sur la cause climatique, il n’hésite pas à faire passer quelques messages pour défendre un tourisme plus respectueux de la planète, mais aussi du vivant.

Outre son rapport au monde de l’entreprise, nous avons poussé les portes de chez lui pour en savoir plus sur sa relation avec Gabrielle Piot, l’une de ses cinq filles, personnalité engagée et influente sur les réseaux sociaux pour un monde plus soutenable.

Nous avons, le temps d’un instant, croisé leurs regards sur le monde, le tourisme et l’entreprise familiale.

Je suis inquiète pour le tourisme, mais aussi pour toutes les autres industries. À court terme, je suis inquiète de la polarisation de la société, de la montée de l’extrême droite et du masculinisme. Puis, à moyen et long terme, je m’interroge sur la manière dont nous allons vivre avec des ressources finies, des fractures sociales importantes et des besoins primaires de plus en plus menacés.

Pour moi, vivre une forme de sobriété, ça ne peut pas se résumer à seulement réduire mon impact
“, nous explique celle qui figure parmi les 35 jeunes leaders français d’avenir.

Le décor est planté, ouvrons les portes.



Gabrielle and François Piot converge around a shared view of sobriety

Pour Gabrielle Piot, la sobriété peut être heureuse, telle que l’imagine Timothée Parrique. Selon elle, elle est aussi l’unique porte de sortie de l’humanité face au dérèglement climatique, mais aussi l’une des valeurs cardinales de son père.

La sobriété est une qualité que la profession me reconnaît parfois, même si ce n’est pas toujours le mot utilisé. Mon credo, c’est qu’est riche celui qui a adapté ses besoins à ses moyens.

Celui qui en veut toujours plus n’est jamais riche, parce qu’il n’aura jamais assez d’argent pour se payer tout ce qu’il jalouse chez le voisin.

Par contre, la sobriété ne doit pas être confondue avec une vie monacale ou privée de plaisir. Ce n’est pas parce qu’on se prive qu’on est heureux, c’est parce qu’on n’a pas besoin de consommer qu’on est heureux“, explique François Piot, qui en fait un cadre de vie.

De belles phrases qui éloignent parfois le dirigeant de son secteur de prédilection.

Il n’est toutefois pas question, pour lui, de remettre en cause les modes de consommation, ni de juger la façon dont partent ses voyageurs. Il accepte la différence, tout comme la manière dont sa fille voit le tourisme.

Pour moi, voyager, c’est prendre le temps. Attention, je ne veux pas imposer ma vision. Je suis convaincue qu’on profite davantage quand on n’est pas en train de courir partout et de surconsommer.

Aujourd’hui, il y a une forme de surconsommation du tourisme. On ne prend pas le temps de s’imprégner d’une culture. Ce qui me gêne, c’est cette expression : “J’ai fait tel pays.” On ne “fait” pas l’Australie parce qu’on a passé trois jours à Sydney. On coche des cases, mais on ne découvre pas vraiment
“, poursuit Gabrielle Piot, qui ne cherche pas à faire la morale ni à son père, ni aux professionnels du secteur, mais partage simplement sa vision des choses.

Un point que rejoint, en quelque sorte, son père.


Vacation clubs: “I question the future of these gilded ghettos”

Il y a quelque chose qui m’a toujours choqué dans notre industrie : les clients qui partent une ou deux semaines à l’autre bout du monde sans sortir de l’hôtel.
Et je le dis tout en sachant que nous vendons aussi ce type de séjours, c’est tout le paradoxe. C’est la partie du métier dont je ne suis pas très fier.

Je m’interroge sur l’avenir de ces vacances dans des ghettos dorés, qui ne profitent pas toujours aux populations locales. À mon avis, elles vivent leurs dernières heures de gloire. Malgré tout, c’est un sujet que les agences de voyages commencent à traiter.



Si un client se rend en agence pour demander à partir un week-end à Pékin, il est possible de lui vendre ce qu’il veut, mais il est aussi possible d’entrer dans une phase de sensibilisation et d’information sur les thématiques environnementales et sociales du voyage.

Je rejoins la plupart des ecolos qui disent qu’il faut voyager pas forcément moins loin, mais moins souvent et plus longtemps. Nous devons passer d’un appétit de collectionneur à un appétit de gourmet,” estime alors le dirigeant de Prêt à Partir.

Il n’est pas question, pour un agent de voyages du réseau, de refuser une vente. Son rôle, selon le Meurthois, est plutôt d’argumenter et de sensibiliser à la cause écologique.

Un point de vue dans lequel se retrouvent les deux membres de la famille Piot. Ce n’est pas le seul. Ils ont arpenté les mêmes couloirs et les mêmes classes de la prépa scientifique du lycée Sainte-Geneviève, mais avec 30 ans d’écart.

Par la suite, François Piot a suivi des études d’ingénieur, avant de poursuivre avec une thèse en biologie moléculaire et de travailler quelques années dans un laboratoire.

Gabrielle Piot est elle titulaire d’un double diplôme : “l’un en école d’ingénieur, avec une spécialisation dans le BTP, et l’autre dans une université écossaise, où j’ai obtenu un Master of Science en ingénierie environnementale.

Il y a eu pas mal de sujets autour des énergies renouvelables, de l’économie circulaire, de la gestion des déchets, de la justice climatique, de la comptabilité carbone, etc. Après une expérience d’un an comme consultante en économie circulaire dans un cabinet appartenant à Bouygues, j’ai rejoint Hability, ex-2tonnes.

C’est une entreprise de l’économie sociale et solidaire qui crée des expériences pédagogiques autour de la transition environnementale et sociale. Nous avons en commun, avec papa, cette envie d’apprendre les sujets scientifiques
“, imagine-t-elle.


What to do about the overconsumption of tourism?

Des formations d’ingénieur qui ont façonné leur manière de penser, avec une préférence pour les connaissances établies plutôt que pour le ressenti ou l’intuition, comme le font certains de nos leaders politiques.

Malgré leurs différences de points de vue, les discussions entre le père et la fille inspirent autant l’un que l’autre.

Pour Gabrielle, la colère à l’encontre des entreprises a laissé place à l’engagement politique, mais aussi à une meilleure compréhension de ce monde et des questionnements que peuvent avoir les dirigeants.

J’ai la chance d’avoir, avec Gabrielle, une forme de panel de réactions des jeunes engagés. Cela m’évite parfois des erreurs de communication, notamment sur des malentendus.

Nous ne parlons pas aux mêmes communautés, elle évolue dans d’autres cercles. Cela nourrit ma réflexion.

Ce que j’aime chez Gabrielle, c’est son questionnement, son esprit critique. Je suis très content de son engagement personnel et du fait qu’elle le vive aussi dans son entreprise,
‘ se félicite François Piot, cette fois-ci avec sa casquette de papa.

Malgré tout, il existe des divergences.

Les points d’anicroche se retrouvent surtout dans les solutions à apporter face à une société qui surconsomme et ne semble pas vouloir changer en profondeur ses habitudes.

La jeune femme se retrouve plutôt dans la vision de Jean-Marc Jancovici.

Pour moi, tous les vols ne se valent pas. Il est beaucoup plus justifié de prendre l’avion pour aller voir sa famille à l’autre bout du monde que de prendre un vol pour une semaine de vacances à New York.

C’est ma vision du monde, je ne cherche pas à l’imposer à tout le monde. Je considère que ceux qui peuvent faire des efforts doivent les faire.

Je ne défends pas la privation pour la privation. Ce qui me dérange, c’est quand certaines entreprises créent un besoin et font croire que notre bonheur en dépend.


Dans le tourisme, on vend souvent une nature sauvage, silencieuse, magnifique, sans personne. Mais une fois sur place, tout le monde se retrouve au même endroit,
” se désole la responsable des partenariats chez Hability, ex-2tonnes, qui défend plutôt la mise en place de quotas.


Leader is to be “in the service of the company not of his political commitments”


Romain Pommier Publié par Romain Pommier Journaliste – TourMaG.com
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APST Reports Record Equity, but Prudence Remains for 2026 [ABO]


Présent au congrès annuel des EDV 2026 à Disneyland Paris, Mumtaz Teker, le président de l'APST a indiqué que le fonds de garantie était "en très bonne santé financière, avec un niveau de fonds inédit de 40 M€, et environ 70 M€ de trésorerie" - Photo : CE

CroisiEurope


With more than sixty years on the clock, APST is now leaning into financial security.

Indeed, nearly seven years after the collapse of Thomas Cook—and its 42 million euros in claims—the association has managed to replenish its equity.

By the end of 2025, they reached €39.7 million, up from €31.3 million a year earlier, according to the latest 2025 moral and financial report, which will be presented to members on June 24 at the 61st Ordinary General Assembly at the Salons Hoche in Paris.

In 2026, there is little doubt that the symbolic 40 million mark will be reached, as confirmed by the APST president, Mumtaz Teker, during a speech at the annual congress of the Travel Companies (EDV), referring to “an unprecedented fund level of 40 million euros, and around 70 million euros in treasury“.

The results achieved exceed budget forecasts“, he enthuses in this regard, in the introduction to the moral report, attributing this performance notably to “the growth in activity volumes” realized by members and to “a stringent management of our charges“.

He also notes that the association “has reinforced its leadership position in the financial guarantee market for travel and stay operators, with about 52% of market share in the number of guaranteed operators, accounting for nearly 70% of the sector’s business volume.”

As of December 31, 2025, the guarantee fund thus counted 3,413 members, versus 3,454 in 2024 (-1.2%), while the number of guaranteed establishments rose sharply to 6,590 from 5,648 in 2024 (+14.2%).

This trend reflects both sector consolidation and a broader footprint of its players.



306 new memberships in 2025

In parallel, the APST president highlights in the report the “steady dynamism in business creations” in tourism, with 396 membership requests examined in 2025 and 306 accepted.

As for resignations and removals, they were also up in 2025, at 162 and 83 respectively, “reflecting a portfolio adjustment dynamic within a stricter management framework“, comments the association.

The guarantor’s teams also had a busy time with guarantee renewals – 576 decisions versus 161 in 2024 and 18 in 2023. An increase due to the approaching expiry of a large volume of memberships granted in previous years.

Note that 19 companies left the APST to go to another guarantor last year; a figure that balances with the 17 companies already registered who requested membership with the guarantor.

Thus, between the rise in its own funds and tighter risk management by its members, the association emerges stronger from the last decade and the trials it has faced.

With nearly €2 billion in theoretical gross commitments as of 31 December 2025 (1,988,840,300 € exactly), it holds a total of counter-guarantees (of all kinds) of €1,184,417,183, including €93,095,324 in bank counter-guarantees.

Included in this amount are the letters of comfort given by companies guaranteeing a theoretical commitments amount of €402,484,863“, adds the report.


27 claims in 2025, including Jacqueson Tourisme

This tighter management does not prevent the fund from being exposed to the default of some of its members. And this despite a general 12.8% drop in sector failures compared with 2024.

Thus, of the 123 failures that occurred in 2025, 27 cases involve APST.

The most significant, according to the report, is Jacqueson Tourisme, for which the fund handled in service nearly 500 files for a little over 2,000 clients.

Globally, the service-based handling system applied by APST has, in their words, “enabled savings of more than 1 million euros compared to refunds that would have had to be issued“, the association notes with pride.

As for cash reimbursements for client files, the fund carried out 625 reimbursements during the 2025 financial year, of which 539 concerned Jacqueson Tourisme (516,752.41 €) and 10 Yam’s (84,647.62 €), for a total amount of 761,643.83 €.

Nevertheless, “the defaults of APST member companies are down 30.7% in 2025 compared to 2024“, notes the treasurer Michèle Laget Herbaut. In total, they account for 22% of sector defaults.

Result for APST: while the amount of contributions collected in 2025 exceeded forecasts by 11.3%, it remained 2.9% below those received in 2024.

Because contribution scales were not modified, this slight decrease is explained 90% by a lower business volume realized by our members than in 2024, and by an increase in bonuses granted, with 2025 including a new bonus awarded to members with small business volumes“, analyzes the treasurer.

Thus, the guarantee fund generated a net positive result of €8.3 million (and €15 million excluding costs of claims and exceptional charges amounting to €6.7 million). This represents the “third best result achieved since 2019“, emphasizes Michèle Laget Herbaut.


Projects in the pipeline

Among other important measures or projects implemented by APST in 2025 are “the modernization of our operations, notably through the dematerialization of exchanges via the member space (declarations of business volume, online memberships)“, notes Mumtaz Teker.

These IT advances also concern the digitization of membership requests – prospects can now complete their file online and track its progress; as well as the signing of warranty deeds via Docusign; or the initiation of a reflection on artificial intelligence.

In the same vein, projects will be deployed this year, such as the dematerialization of invoices by the second quarter.

Furthermore, to facilitate the settlement of service providers in tourism within the framework of releasing APST guarantees in services, an interface must be created to automate banking flows.

Finally, a “AI project focused on evaluating and proactively managing members’ risk“, aimed at providing “concrete tools available in 2026” is in the works.


A recurring result of €14.5 million expected for 2026


Anaïs Borios Published by Anaïs Borios Journalist – TourMaG.com
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Global News You Can’t Miss: Ebola, Airbnb, ESTA


La revue de presse internationale de la semaine - Depositphotos.com Auteur serezniy

CroisiEurope


Au sommaire de la revue de presse de la semaine du 18 mai 2026 :

Ebola : the United States tightens border controls

Riyadh Air opens its first commercial flights to London

The United States aims to ease its traveler social media screening project

Thailand: visa-free stays reduced to 30 days to curb abuses

American airlines oppose airport security privatization

Cruises: demand remains strong despite health alerts

Airbnb expands into car rentals and encroaches on Expedia and Booking

Toward a single European train ticket and strengthened passenger rights

Did you know? The “grief tourism,” when travel helps you grieve



Ebola: the United States tightens border controls


Les États-Unis durcissent les contrôles sanitaires pour les voyageurs en provenance d’Ouganda, de République démocratique du Congo et du Soudan du Sud, touchés par le virus Ebola. @depositphotos/motortion

The United States has announced a tightening of health screenings for travelers arriving from Uganda, the Democratic Republic of the Congo, and South Sudan, countries affected by an Ebola outbreak.

Authorities also plan to temporarily restrict certain visas for people who have stayed in these countries within the last 21 days.

This decision comes after the infection of an American citizen in the DRC and the World Health Organization’s declaration of a public health emergency of international concern.

According to U.S. officials, the risk to the general population remains “low” at this stage.

An info from france24.com


Riyadh Air opens its first commercial flights to London


La compagnie Riyadh Air reliera officiellement Riyad et Londres-Heathrow au 1er juillet 2026. @depositphotos/VanderWolf Images

The airline Riyadh Air officially launches its commercial services on July 1, 2026, between Riyadh and London Heathrow, after a staff-only testing phase.

It then plans connections to Manchester, Madrid and several major cities in the Middle East, with the ambition of reaching more than 100 destinations by 2030.

Positioned in the premium segment, the airline aims to compete with operators like Emirates and Qatar Airways, while developing codeshare agreements with major international carriers.

Source: euronews.com


The United States wants to ease its traveler social media screening project


Les États-Unis envisagent d’alléger leur projet de contrôle des réseaux sociaux des voyageurs. @depositphotos/brainpencil1

The Customs and Border Protection are considering a more targeted version of their project requiring foreign travelers to provide several years of social media history to enter the United States via ESTA.

Facing criticism from the travel industry and the public, the agency is now studying a “cascade approach”: the amount of information requested would depend on the answers given on the travel authorization application.

No implementation is expected before the end of 2026 at the earliest.

Read more on travelweekly.com


American airlines oppose the privatization of airport security


Cruises: demand remains strong despite health alerts


La demande mondiale de croisières continue de progresser en 2026. @depositphotos/ml12nan

Despite several recent outbreaks of norovirus and hantavirus aboard ships, global cruise demand continues to rise in 2026. Industry professionals say these incidents have only a limited impact on bookings, as passengers remain relatively insensitive to current health news.

The Cruise Lines International Association projects around 38.3 million passengers this year, setting a new record.

Bookings, often placed well in advance, limit the effect of health alerts on demand. Industry insiders also emphasize that case numbers remain a tiny fraction relative to the total number of passengers.

See the full article on euronews.com


Airbnb enters car rental and encroaches on Expedia and Booking


Airbnb propose désormais la location de voitures sur son application. @depositphotos/Primako

Airbnb markedly expands its business by now integrating car rental directly into its app.

The company also extends its services to other travel segments, such as airport transfers, experiences, grocery delivery, and baggage storage.

With these developments, Airbnb moves closer to the model of major OTAs like Expedia and Booking, which already offer comprehensive packages to keep travelers within their ecosystems.

The aim is notably to capture a portion of travelers, given that about a quarter of Airbnb guests already rent a car during their stay through other platforms.

See it on skift.com


Towards a single European rail ticket and strengthened passenger rights


La Commission européenne souhaite simplifier l’achat de billets de train entre les différents opérateurs. @depositphotos/rabbit75_dep

The European Commission proposes a major reform to simplify rail travel across the European Union. The goal is to allow the purchase of a single ticket that covers multiple rail operators, including cross-border journeys.

Travelers will be able to compare and book their trips more easily via a single platform, while benefiting from better protection in case of missed connections (assistance, refunds, rerouting).

The reform also imposes greater transparency on booking platforms and a neutral presentation of offers, notably by considering their environmental impact.

More information at rance.representation.ec.europa.eu


Did you know? The “grief tourism,” when traveling helps you grieve


Selon des études récentes, le marché du “tourisme de deuil”est en forte croissance. @depositphotos/CITAlliance

Travel is no longer solely about escaping; it can also help with bereavement. Grief tourism is a new wellness travel trend where people who have lost someone close to them undertake dedicated retreats to better manage their emotions.

These stays take various forms: therapeutic retreats, group sharing circles, healing experiences, and cruises focused on emotional support. The aim is to experience grieving within a structured, communal setting, far from everyday life.

According to recent studies, this market is growing strongly, driven by greater awareness of mental health issues and the need for psychological support.

Specialized organizations now offer these trips as spaces for rebuilding and emotional resilience.

Read on euronews.com

Failures: Should We Expect an Air Pocket?


Défaillance : faut-il s'attendre à un trou d'air ? Depositphotos.com

CroisiEurope


The APST today presents solid finances.

Record equity, strengthened liquidity, and controlled claims: nearly seven years after the Thomas Cook shock, the tourism guarantor appears to have regained some color.

Encouraging indicators are reinforced by the vitality of business startups and the arrival of 306 new members in 2025.

That said, zero risk does not exist in tourism. Despite tighter management and stronger control tools, the APST had to deal with 27 failures last year, including Jacqueson Tourisme, which required handling close to 500 cases, representing more than 2,000 clients.

2026 is no exception, with the failure of Dogan Voyages, considered one of the year’s major cases. Despite the guarantor’s solid financial results, the sector remains exposed.

Beyond this failure, concern is indeed present.

“If 2025 has been another very positive year, caution remains for 2026. The outlook for international tourism is moving downward, driven by an uncertain international context that strongly impacts our sector,” recalls Mumtaz Teker, president of the APST.

Indeed, American and Israeli strikes against Iran have plunged global tourism into a new phase of uncertainty.

After having urgently managed the repatriation of travelers—as well as substantial costs for professionals—the sector now faces a form of consumer reluctance.

Bookings are slowing down: as with Selectour, whose tourism sales show a 24% decline in March, April and May…



“Each month, it slips a little further. This is not an economic crisis, but a psychological one,” notes Laurent Abitbol, chair of the executive board of Selectour, who invites its members to “weather the downturn” while awaiting a potential rebound.



With persistent inflation, geopolitical tensions, rising fuel costs, and a gloomy climate, many people are delaying their travel decisions.

And this is probably where the main concern for the coming months lies.

If the summer is far from guaranteed, last-minute bookings could help limit part of the damage… unless the French ultimately favor nearby holidays, or make budget choices that disadvantage travel agencies.

Because while all observers agree that the crisis will not erase the desire to travel, consumers could temporarily adopt a more wait-and-see attitude, preferring to secure their budgets in a tense international context.


Will they ease off the brake as the sunny days approach?

It remains to be seen whether last-minute bookings will be enough to rescue a summer season that still looks highly uncertain.

Because the main worry centers on the return.

In tourism, many operators collect payments today… but settle their suppliers after customers depart. When bookings slow down abruptly, the machinery can quickly seize up and weaken some players.

Social charges, rents, loan repayments, and supplier payments continue to fall due each month, regardless of the level of bookings.

Thierry Millon, Director of Studies at Altarès, had not he urged to remain especially vigilant in the coming months? He believes that “the sector is clearly in difficulty,” even though activity remains relatively resilient compared with other service sectors.

The risk is therefore to see financially strained companies emerge, facing major deadlines with weakened cash flow.

Announcements surrounding the Iranian conflict are now constantly evolving, with threats of escalation, temporary ceasefires, tensions in the Hormuz Strait, and contradictory statements from the various parties.

A fragile, oscillating situation that fuels uncertainty and prevents travelers from projecting themselves with confidence. And without confidence, there is no visibility… precisely what the sector needs most today.


Céline Eymery Published by Céline Eymery Editor-in-Chief – TourMaG.com
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Local Tourism: How to Attract Customers Within 100 Kilometers


Tourisme local : comment attirer les clients à moins de 100 km ? - Depositphotos.com Studiostock

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Before selling travel, one must first establish its brand in the local landscape. For Fatima Faivre, regional director of Ready to Go, the priority remains physical visibility.

« The first reflexes will be communication: 4×3 signs, communication supports in the surroundings to highlight this new agency, » she explains.

The regional director explains adapting the communication radius to the territory: « In some areas, we communicate within a 10 to 20 km radius. In cities that draw several valleys, that can go up to 30 km. »



The same logic applies to Pierre Doucet, who bets on regular, multichannel communication to anchor his agencies locally.

« We run radio campaigns, bus-stop advertising, and we participate in all the trade fairs in the towns where we have shops, » he details.

For the head of the Terre D’Ailleurs network, the stakes are simple: staying visible so as not to be forgotten.

« Today, creating a travel agency is a very risky move. Customers will only come to you if they need you. You have to offer something relevant », recalls the founder who opened his Blois agency in January 2020 before having to close it during the Covid period.


The social networks: building closeness before the visit

Social networks have become essential for creating a relationship with locals before they even push open the agency door.

At Ready to Go, teams notably work on teaser videos before an opening.

« The team starts communicating about a great new thing coming to the city, in order to grab the shoppers’ attention and make them want to come see us, » explains Fatima Faivre.

Contests are also part of the tools used to create engagement.

« For a trip purchased, customers can take part in a game that will allow them to win their trip », cites the regional director of the Ready to Go network.

For Léa Joulia, founder of the online Naïa Journey agency, social networks and digital tools remain essential to tell a brand identity.

« Social networks, the website, or the newsletter are indispensable to present offers and tell the travel universe », says Léa Joulia, who is very active on Instagram.

But one must still choose the right channels. Pierre Doucet reminds that the strategy depends above all on the target clientele: « Our 60-year-old clients are on Facebook . We need to be where our customers are. »

The head of the network also uses YouTube to work on local notoriety.


Events to foster local connections

Event marketing remains a powerful lever to attract locals into a physical agency and create a tangible travel experience.

Jessica Sorin, for example, organized her agency’s inauguration on May 14 around a Polynesian immersion in her concept store Maison Manaventura.

Read also: Maison Manaventura: from Tahiti to Vendée, Jessica Sorin paves her way

Pierre Doucet, for his part, continues to rely on local trade fairs and exhibitions.

« Trade fairs are my hallmark for 30 years. It takes presence, but they create ties and a network », he explains.

To refresh the experience, the professional multiplies activities: virtual reality headsets, scratch games, or immediate discounts.

« Today, people want to win something. Even a small discount can build a relationship and trigger a booking. »

At Ready to Go, games and rewards also help to drive foot traffic to the agency.

« For example, you can reward clients who booked the most significant file. It can be valuable goodies, like a bottle of rum, a quality suitcase… or even plane tickets for a future trip. People who win talk about it to others, and that’s wonderful as well, » confirms Fatima Faivre.

Some formats, however, are losing steam. Pierre Doucet believes that traditional client evenings no longer suffice. « If it’s just offering a drink and giving a presentation, that’s no longer enough. People come if they have a real reason to come », notes the Terre d’Ailleurs founder.


Word of mouth, still king

Despite the rise of the digital world, all the professionals interviewed agree on one point: nothing replaces local recommendations.

« The network, the network, the network: network culture is essential, » sums up Pierre Doucet.

Based in Châteauroux for 30 years, he relies on daily presence in local life. « People have been seeing me around the local landscape for 30 years. This presence builds trust », he confirms.

The same sentiment for Léa Joulia, especially on experiential travel: « Word of mouth remains incredibly strong for this type of trip where the human experience matters a lot. »

The founder adds: « A satisfied traveler is your best advertisement. »

In the end, attracting clients within a 100 km radius relies less on a miracle recipe than on steady visibility, proximity, and human connection.

As Pierre Doucet summarizes: « We must stay true to ourselves, keep our values, and make sure people feel the need to come to us. »


Find all articles in our series “Very Special Agent – The Practical Guide for the Pro” by clicking this link.

Currencies: The Euro Under Pressure in a Stressed Market [ABO]


Economic Situation

Devises : l’euro sous pression dans un marché sous tension  - Depositphotos.com,  Andy Dean Photography

CroisiEurope


The word “stagflation” is on the lips of analysts everywhere, but let us be clear: we have not reached that point yet, and panic is not warranted as long as vigilance remains.

German inflation expected at +2.4% in May remains barely above the ECB target, and Germany’s GDP even surprised on the upside in Q1 with +0.3% quarter-on-quarter. It is hard to call this stagnation under such conditions.

Yet three signals deserve attention. Budget deficits are widening, with France at 5.1% of GDP and Germany at 3.7% according to the European Commission, which reduces governments’ capacity to absorb a fresh shock.

The US-Iran confrontation keeps Brent around $105 a barrel, up 25% since January, an energy pressure that is gradually seeping into production chains. And British industrial order books, a solid leading indicator for Europe, are at their weakest since 2020.

The ECB finds itself in a bind. A rate hike in June seems likely, but it would probably be the last one of the cycle. The real question then becomes: when will the first easing occur, in the autumn or later?

For the euro, this uncertainty already weighs on it. EUR/USD has moved from 1.2019 to 1.1617 over four months, supported by a real rate differential that continues to favor the dollar. If the eurozone indeed slides into stagflation this summer, the ECB would have little real room to maneuver, and the single currency would keep retreating.



Exchange Rates: The Technical Snapshot

EUR/USD hovers around 1.1625 this Monday after a 1.4% pullback over the week, well off the peak of 1.1784 touched ten days ago. The 1.15–1.17 zone should cap trading this week.

To breakout above 1.18, a clear signal of de-escalation in Hormuz would be required. To slip below 1.15, hawkish FOMC minutes or another acceleration in inflation would be needed. Both scenarios remain plausible.

The Swiss franc continues to defy gravity even as the dollar recovers. EUR/CHF trades between 0.9150 and 0.9200. The CHF is no longer just a cyclical safe haven; it has become a structurally strong currency. As long as Hormuz remains tense, betting against the Swiss franc looks risky.

The yen, meanwhile, stays under pressure. EUR/JPY sits around 186, and the weekend underscored the central issue: Prime Minister Takaichi publicly praised the benefits of a weak yen while her Finance Ministry attempts to curb depreciation. This internal contradiction prevents a durable rebound. The risk of BoJ intervention is rising again, making this pair one to watch closely.

The pound stays trapped in a vise. EUR/GBP ranges between 0.8580 and 0.8620. The Bank of England should hold rates steady, and Wednesday’s UK inflation will be the real catalyst. With a forecast rise to 3.4% year-on-year, the pound suffers from a paralyzed central bank and a cooling economy, a combination that leaves little room for maneuver.


WEEKLY SUPPORTS WEEKLY RESISTANCES
S2 S1 R1 R2
EUR/USD 1.1480 1.1550 1.1700 1.1780
EUR/GBP 0.8560 0.8600 0.8680 0.8720
EUR/CHF 0.9050 0.9080 0.9150 0.9200
EUR/CAD 1.5850 1.5950 1.6080 1.6180
EUR/JPY 182.50 183.80 185.80 187.00


The supports and resistances shown below indicate, respectively, the lower and upper points within which prices are expected to move during the course of the week.



The information presented in this publication is provided for informational purposes only and does not constitute investment advice, nor a sell offer, nor a solicitation to purchase, and should in no way serve as a basis or be considered as an incentive to engage in any investment.


Mondial Change is a French financial institution, founded in 2015, specializing in managing international payments and currency risk.

Mondial Change also supports numerous players in tourism: travel agencies, group organizers, tour operators, receptive units…

www.mondialchange.com

Contact: [email protected]


Can the Aviation Industry Still Move Forward in Silos?


L’aérien peut-il encore avancer en silos ? - Depositphotos.com, Chalabala

CroisiEurope


Air transport can no longer be steered solely by a cost logic. Its future competitiveness will depend on its ability to create, share, and reinvest value.

It is in this spirit that I spoke on May 21 at ENAC, as part of the UTA module dedicated to the stakeholder ecosystem.

Created by Francis Massé, this European program brings together professionals from across the entire aviation value chain.

Its ambition is simple yet powerful: to break down barriers, build a shared understanding of air transport, and help sector players think in terms of an ecosystem rather than isolated functions.

The round table, titled “Airline-Airports relations : cooperation or tension in a new era ?”*, was moderated by Didier Bréchemier of Roland Berger. I spoke there alongside Jean-Louis Baroux, Nicolas Duthilleul and Franck Goldnadel.

A clear finding emerged from the exchanges: aviation can no longer be understood solely through costs, fees, infrastructure or capacity.

These variables remain essential, but they no longer fully explain the scale of the transformations underway.

The real question now is the creation of value: where is it created, who captures it, how is it shared, and under what conditions can it be reinvested in connectivity, resilience, decarbonization and the customer experience?

* Relations compagnies aériennes-aéroports : coopération ou tension dans une nouvelle ère ?



Compagnies et aéroports : dépasser la logique tarifaire

La relation entre compagnies aériennes et aéroports reste structurée par une tension bien connue : les compagnies cherchent à réduire les redevances, tandis que les aéroports doivent financer des investissements lourds, de long terme et souvent très contraints par la régulation.

Cette tension est compréhensible, mais elle ne suffit plus. L’enjeu n’est plus seulement de négocier quelques euros par passager. Il est de créer davantage de valeur par passager. Cela suppose de travailler ensemble sur le développement des routes, les revenus annexes, la donnée, la fidélisation, le cargo, les services digitaux et l’ensemble du parcours client.

Le prochain gisement de valeur ne viendra pas d’une source unique. Il viendra de la capacité à orchestrer le parcours passager : avant le voyage, à l’aéroport, pendant les perturbations, et même après l’arrivée.


IA : sans données connectées, pas de valeur durable

L’intelligence artificielle a naturellement occupé une place importante dans les échanges. Le programme UTA lui consacrait d’ailleurs une séquence spécifique, centrée sur ses applications pour les compagnies, l’ATM, les aéroports et la supply chain.

Dans l’aérien, on pense d’abord aux usages les plus visibles : revenue management, pricing dynamique, personnalisation client, conversion retail, gestion des perturbations ou fidélisation. Ces applications sont majeures, mais elles ne représentent qu’une partie du potentiel.

L’IA peut aussi transformer des domaines moins visibles mais tout aussi décisifs : maintenance, MRO, dossiers techniques, prévision des pièces, conformité, achats, planification opérationnelle ou stratégie. Dans un secteur aux marges faibles, mieux anticiper une panne, améliorer la disponibilité d’un avion, éviter un retard ou optimiser un contrat fournisseur a un effet direct sur la rentabilité.

Mais l’enjeu central n’est pas la seule puissance de l’algorithme. C’est sa capacité à s’appuyer sur une vision suffisamment complète du réel.

OAG le résume bien avec l’idée de « partial in, partial out » : même exacte, une donnée peut produire une mauvaise décision si elle reste incomplète ou isolée. Un outil d’IA peut ainsi proposer une correspondance attractive en théorie ; s’il ignore les temps minimums de connexion, les terminaux, les contraintes de transit, les règles bagages ou les réalités opérationnelles de l’aéroport, il recommandera en pratique un itinéraire irréaliste.

Le même raisonnement vaut côté opérations. Une IA peut détecter une perturbation météo et proposer un réacheminement ; si elle n’intègre pas les temps de service équipage, la disponibilité réelle des avions, les contraintes de maintenance, les ressources au sol ou les capacités bagages, elle risque de créer une seconde perturbation en voulant résoudre la première.

C’est l’un des paradoxes du secteur : peu d’industries produisent autant de données, mais peu les fragmentent autant. Elles existent chez les compagnies, les aéroports, le contrôle aérien, les assistants en escale, les mainteneurs, les distributeurs, les autorités et les prestataires technologiques, mais restent trop souvent dispersées entre systèmes, métiers et organisations.

Cette fragmentation existe aussi côté client. Le voyageur ne consulte plus seulement le site d’une compagnie ou une agence en ligne : il compare sur Google Flights, Skyscanner, Kayak ou les OTA, interroge des assistants IA, vérifie les avis, les temps de correspondance, les conditions bagages, les retards, les remboursements ou les alternatives multimodales.

Cela change profondément la donne. Le client utilise déjà des outils qui agrègent, comparent et recommandent ; mais si ces outils reposent sur des données partielles, obsolètes ou mal reliées, ils peuvent conduire à de mauvaises décisions : un tarif inexistant, une correspondance trop courte, une offre bagage mal comprise ou une promesse de service impossible à tenir.

L’enjeu de l’IA dans l’aérien n’est donc pas de savoir qui aura le meilleur chatbot ou le meilleur moteur de recommandation. Il est de connecter les données : horaires, disponibilités, tarifs, règles de correspondance, état des vols, contraintes opérationnelles, informations passagers, fidélité, retail, maintenance et ressources au sol.

Le potentiel réel de l’IA apparaîtra lorsque ces données pourront être croisées dans un cadre de confiance, avec des règles claires de gouvernance, de sécurité, d’anonymisation et de partage de la valeur.

L’IA ne servira pas seulement à vendre plus. Elle permettra de mieux voler, mieux maintenir, mieux acheter, mieux orienter le client et mieux gérer les perturbations. Mais à une condition : que l’écosystème aérien accepte enfin de connecter ses données et de sortir des silos.


Decarbonize Without Detaching

The environmental transition was another central topic. SAF, e-SAF, taxes, European regulation: everyone now recognizes that decarbonization will not be simple, nor economically neutral.

Europe is right to want to accelerate. But it must also ensure that it does not create a cost differential that would permanently weaken its airlines and platforms compared with other regions of the world. Passengers compare prices, not regulatory frameworks.

The question is therefore not to reduce environmental ambition. It is to support it with a genuine industrial policy: production of SAF, support for innovation, regulatory stability, international coordination and clear targeting of environmental contributions.

A tax that feeds a general budget mostly increases the ticket price. A contribution reinvested in transforming the sector, on the other hand, can truly accelerate the transition.



Transformer le flux en expérience

Customer experience has long been conceived as a sequence of procedures: check-in, security, boarding, and baggage. This processing logic remains necessary, but it must now evolve toward a hospitality mindset.

A relaxed, informed, and reassured passenger is more predisposed to spend, to purchase an ancillary service, to engage with a brand or to remain loyal. Conversely, stress destroys value: it lowers retail, weakens loyalty, and taints the travel image.

The objective is not to maximize time spent at the airport, but to create useful, smooth, and predictable time. Dwell time has value only if experienced positively.


L’humain, nouvel actif rare du secteur

Finally, the question of skills traverses the entire aviation chain: security, ramp assistance, maintenance, operations, cargo, sales, and customer service. The labor shortage is not only an HR or operational issue. It becomes a commercial issue.

If an airport cannot absorb more flights, if queues become unpredictable, if bag handling deteriorates or if customer teams are overwhelmed, growth becomes theoretical.

Automation and AI will help, especially on repetitive or predictable tasks. But aviation will remain deeply human in critical moments: disruption, assistance, security, crisis, operational arbitration or passenger reassurance.

The more the journey is automated, the rarer the human contact. Yet when it does occur, it will be all the more valuable, especially with better-trained and more empowered teams.


Penser l’aviation comme un écosystème de valeur

This ENAC round table, organized within the UTA module, strengthened in me a belief: air transport is entering a new phase.

Debates about costs, charges, capacities and infrastructures will remain necessary. But the sector’s future will depend mainly on its ability to create value collectively.

This is the essence of the UTA: to bring together professionals from the different components of the aviation ecosystem, to help them better understand the constraints of others, and to foster a shared culture of cooperation.

In a sector where challenges are increasingly transversal – decarbonization, connectivity, customer experience, AI, operational resilience, competitiveness – this logic is essential.

Aviation can no longer advance in silos. Airlines, airports, industries, distributors, public authorities, schools, regions, tourism actors, and service providers will need to learn to create more value together.

The future will belong to those who can go beyond isolated optimization: no longer managing the passenger as a mere flow, the airport as a cost center, or the route as a simple timetable.

The true competitive edge will belong to those who can think of aviation as a value ecosystem, not merely an addition of silos to optimize.



Eric Didier - DR

An accomplished entrepreneur and specialist in air transport, with more than three decades of experience, Eric Didier coordinated the launch of the Oneworld alliance before creating and developing Qatar Airways in France and on several European markets, where he held key leadership roles, ensuring the growth and success of the airline.

An expert in team management and in commercial strategies, alliances and distribution, he has worked with several major airlines, contributing to their international expansion.

He now leads the consulting firm TED Advisory Services.