The Australian Outback: How to Market It to French Travelers


Sur les pistes de l’Outback du Queensland, la route devient une composante à part entière du voyage - Photo : Sébastien Cros / WeTravelAustralia

Hurtigruten


For twenty-four days, we drove between Adelaide, Broken Hill, Tibooburra, Thargomindah, Quilpie, Longreach, Winton, Mount Isa, Boulia, Bedourie, Birdsville, Betoota, then the long descent southward.

More than 5,000 kilometers with Marion, my 23-year-old niece and the expedition’s operations chief, to tell live about an Australia that the French market still astonishingly knows little about.

The live coverage has now ended. We returned with dust in our luggage, thousands of photographs, dozens of hours of footage and testimony, but above all with a conviction: the Queensland Outback is not a tourist product to be invented. It already exists.

Access is there, experiences as well, accommodations are improving, events pace the season and, above all, the men and women who give soul to these territories remain incredibly accessible.

What strikes most on the road is the rarity of European travelers. During our crossing, we met Australians in caravans, families, retirees traveling their own country, a few foreign backpackers on Working Holiday Visa.

But practically no Europeans traveling this Outback as a touring itinerary, and almost no French. For the French trade, this vacuum perhaps constitutes the opportunity.



Another Australia for those who already think they know it


Dans l’Outback, l’expérience peut aussi prendre une dimension plus exclusive : survol et coucher de soleil au cœur des grands espaces - Photo : Sébastien Cros / WeTravelAustralia

The first instinct would be to reserve Queensland’s Outback for seasoned travelers. That would be a mistake.

Its natural market is obviously that of repeaters, those clients who already know Sydney, Melbourne, the Great Barrier Reef or the Red Centre and who now ask what else they could discover in Australia.

But the potential is broader. Couples accustomed to self-drives, travelers drawn to wide open spaces, photography lovers, heritage or train enthusiasts, families with teenagers, premium clients who prioritize experience over ticking off sites — the profiles likely to love the Outback are numerous.

We simply need to explain to them what luxury they are seeking. For the Outback’s luxury is not necessarily a five-star suite. It can be a table set facing the sunset, a helicopter perched alone above the plains, a beer shared with the owner of a remote pub, a Thomson River cruise, or the absolute silence of the Channel Country.

Comfort also exists. In Longreach and especially Winton, more sophisticated accommodations now allow immersion with quality services. But we must be clear with the client: the Outback retains a rustic edge, and that is also why people come here.


Do not turn our 5,000 kilometers into a catalog product

Our expedition surpassed 5,000 kilometers. That certainly does not mean we should ask a client to reproduce them. It’s probably the first business lesson of these three weeks: the Outback must be modularized.

For a first discovery, Longreach and Winton already allow for an immersion of four to six nights.

Read also: Longreach, why this gateway to the Outback still escapes French travelers

Longreach brings together several of the great stories of inland Australia around Qantas, stockmen and the Thomson River. Winton adds Waltzing Matilda, the dinosaurs, the Royal Theatre, aerial experiences and a surprisingly creative community.

For travelers with more time, the route can extend to Mount Isa and become a ten-day or longer itinerary.

Then comes another level of immersion: Boulia, Bedourie, Birdsville, Betoota and the Channel Country. Distances grow, services become sparser, and the road gradually becomes an essential component of the journey.

Finally, for lovers of the grand road trip, there is a much more ambitious crossing: Broken Hill, Silverton, Tibooburra, the Corner Country, the Queensland Outback, then Birdsville. Three weeks then allow building a trip where the road is no longer merely the means to reach the stops. It becomes the experience itself.


In the Outback, slowing down is part of the product

We sometimes followed the kilometers because our editorial mission required it. We needed to reach an interview, film before sunset, keep an appointment, or simply continue our loop.

For a holiday client, I would build it differently. The mistake would be to try to recoup the kilometers by multiplying overnight stops.

Longreach deserves several nights, Winton as well. Mount Isa can become a true stop when paired with an event. Birdsville deserves more than a photo in front of its famous pub before hitting the road again.

Because it is often when one stops driving that the Outback truly begins to speak.

In Winton, the time spent on site allowed us to meet entrepreneurs, artists, residents and personalities we would never have known during a simple pass-through. No brochure can guarantee these encounters, and one should not try to script them all.

On the other hand, a good itinerary can create the time needed for them to arrive. For the producer, the question should not be how many kilometers a client can travel in two weeks, but how much time to allow for them to begin to belong a little to the place they pass through.


The road is better than its reputation, but it doesn’t improvise


This is where bespoke travel reclaims all its science

This reality places back at the center a chain that online booking sometimes tends to forget: the client, their travel agent, the tour operator and the Australian receptive. Each holds a part of the answer.

The agent knows their client, their road-trip experience, their comfort level, their budget, their tolerance for distances and their capacity to accept some unpredictability.

The tour operator assembles the trip, the flights, the vehicle, the accommodations, the experiences and the overall rhythm.

The Australian receptive brings this knowledge of the terrain that becomes particularly valuable as soon as you leave the major classic itineraries: realistic distances, seasonality, road conditions, alternatives, events, rental constraints and small addresses.

This is precisely the kind of destination where bespoke travel regains all its science.

The right trip is not about connecting dots on a map. An extra night can change the experience, an event can determine the travel dates, a closed route can impose another loop and the vehicle choice can depend on the itinerary. What might appear as a complication becomes exactly what the travel professional knows how to do: transform complexity into freedom for the client.


From historic pubs to glamping, do not oversell comfort

Accommodation deserves the same transparency. A large part of the charm of this Australia rests on its historic pubs, its independent motels, and its small family properties.

Tibooburra, Birdsville, Betoota and other stops should not be compared to hotels in Sydney or Melbourne. They offer something else.

Sleeping on-site, dining at the counter, hearing the floor creak under your steps and talking with the person who runs the establishment are part of the journey.

Next to this deliberately rustic Australia there are nonetheless more sophisticated accommodations, notably around Longreach and Winton. The right product can thus alternate the two: one night for history, another for comfort.


When tourist expenditure stays within the community


Robert « Robbo » Haken, au Betoota Hotel : « More French people ! Tell them to come over here. » - Photo : Sébastien Cros / WeTravelAustralia

This is perhaps one of the most interesting dimensions of the product. In a large part of our itinerary, the traveler’s money goes directly to small local businesses and communities.

The pub owner may be the one who serves dinner. The pilot who takes you to see the sunset is a local entrepreneur.

The guides, museums, shows, cruises and events often rely on family-run, community or small-scale structures.

In Betoota, Robert “Robbo” Haken revived a pub that had been closed for more than twenty years in a town that had ended up with a population of zero. When I asked him what to tell the French, his reply had nothing to do with marketing: More French people! Tell them to come over here.

Behind the humor lies an economic reality. In communities sometimes counting only a few hundred inhabitants, tourist spending is immediately noticeable. Selling the Outback also means helping to sustain the Outback.


Isolation does not mean danger

I wanted to ask Marion. She is 23, arrived from Paris, and had never traveled in this Australia before.

After more than 5,000 kilometers, her answer was simple: At no moment did I feel unsafe.

This does not, of course, excuse the precautions proper to remote regions: water, fuel, weather, road conditions, distances, adapted driving, offline maps and a prepared itinerary.

But one must distinguish two notions that European travelers sometimes confuse: isolation and danger are not synonyms.


2027, an opportunity to showcase another Australia

The Rugby World Cup 2027 finally offers a particularly interesting window for the French market.

With Brisbane and Townsville among the host cities, Queensland will be directly integrated into the travel plans of a portion of the international supporters.

Some will already know Australia, others will take the trip as an opportunity to extend their stay. Why offer only the Australia they already know?

Longreach, Winton, Mount Isa or parts of the Channel Country can offer very differentiated extensions, depending on dates, connections and available time.

More broadly, the product’s ingredients are already present: air gateways, rail, roads, self-drives, accommodations at different levels, bookable experiences and an events calendar. And above all, French travelers remain rare there. It’s rare, and commercially valuable.


The Outback does not require being an adventurer; it requires good advice

After 24 days and more than 5,000 kilometers, this is probably the most useful conclusion I can share with the trade. We must neither trivialize the Outback nor present it as an expedition reserved for a few specialists. It must be sold properly.

Choose the client, determine the time they have, build the right rhythm, select the entry door, then choose the vehicle, cross-check the itinerary with the event calendar, plan alternatives and above all leave enough time for encounters to take place: this is exactly why the travel agent, the tour operator, and the Australian receptive have an essential role here.

Rather than reproducing our 5,000 kilometers, the goal should be to build the Outback that truly matches the client.

Four nights or three weeks, by train, by plane, then by car, in a SUV or a 4×4, around Winton, a rodeo at Mount Isa, an arrival at Birdsville or a grand crossing from Broken Hill: there is not a single Outback journey.

And perhaps that is its greatest strength. The challenge is no longer whether the Queensland Outback can be sold in France. The product already exists. The challenge now is to translate it for the French market and, perhaps especially, not to transform it too much.

Because what we sought during these 5,000 kilometers was not merely a new route to put in a brochure. It was an Australia where one can still push open the door of a pub and speak to the person who runs it, meet the one who collects the kangaroos, listen to a stockman tell his country, or stay an hour longer simply because a conversation has just begun.

An Australia still lived in before being staged. For us, travel professionals, to build the road that leads there.


Sébastien Cros


Sébastien Cros - Photo : SC

Sébastien Cros is an independent journalist and photographer based in Australia, founder of WeTravelAustralia™.

After twenty-five years in the Australian tourism industry, notably as Managing Director of Across Australia (Goway group), he now dedicates his writing to editorial narratives dedicated to the destination, at the crossroads of storytelling, photography and on-the-ground perspective.

The 18–40 Market: A Highly Heterogeneous Core Target Audience [ABO]


Selon une récente étude VVF et Ifop sur les vacanciers âgés de 18 à 40 ans, le modèle des vacances reproduites à l’identique de génération en génération s'effrite au profit d'un choix plus identitaire - DepositPhotos.com, NewAfrica

Costa Rica


A brief look back at the history of tourism reminds us quickly that the first paid holidays granted to workers produced images that became iconic in holiday iconography.

On a bicycle, in beach attire, attempting awkward strokes, picnicking along lake shores… the earliest vacationers did not rush toward distant destinations, nor even toward close ones.

Most spent their free time not as they « could » but as they « knew » how to do it.

For the occupation of “vacations” by leisure activities and, in particular, travel, a know-how and above all a culture is required, which would only develop later, after World War II, with the emergence of mass destinations equipped to host mass tourism!

Read on this subject: Edgar Morin: toward a time of increasingly complex leisure

To such an extent that 600,000 reduced-fare train tickets were sold in 1936 and 1.8 million the following year! In a country inhabited by around 40 million people.



Youth studied: a question of the era

To return to the mythology of paid vacations in France, note that photos and documentary films from the Popular Front era show vacationers who were rather young.

How old were they? They were obviously part of the active population, hence over 14 years old.

Were they really considered young? Of course. But they were mainly “young adults,” already fathers or mothers, employees, workers, more or less educated… most of whom had little culture or experience of leisure time.

Times changed and compulsory education being set at 18, yesterday’s youths are not those of today.

Moreover, as marketing has entered our habits, consumer-behavior studies of vacationers increasingly dissect many population segments to target them more effectively. Children, adolescents, families, seniors, women, solo travelers, very high incomes, city dwellers, etc.: the list is long.

Thus, VVF in partnership with Ifop revealed a study on the 18 – 40 age segment that provides some quantitative and qualitative elements not to be neglected, though far from exhaustive. They poorly reflect the obvious differences between the 15 – 24 and the 18 – 34-year-olds traditionally used by study institutes.

Between a 25-year-old, single, employed and a 40-year-old family man with two young children, the differences are dizzying and clearly show up in their vacation consumption.

On one side, you can be a young startup entrepreneur, comfortably paid, teleworking from the other side of the world and making generous use of your credit card and last-minute flights, despite the appearance of an eternal backpacker, backpack on your back and multiple screens.

On the other, you’ll have a dad building sandcastles with two little ones or a single mother struggling to take care of her children.


Generations: qualitative segmentation that works

It is also worth noting that the generation-based segmentation, which is far more qualitative, enjoys great prominence.

Generations X, Y, and especially Z have captured popular imagination. Everyone, almost, knows that Gen Z, currently aged 15 to 29, must be watched closely since they anticipate the behaviors of tomorrow.

Yet one must know how to segment them from their dominant attitudes:

– engaged

– pragmatic

– hedonistic

– ultra-connected

– creative…

And that is still not enough, since Publicis Media, for example, proposes a slightly different and more operational segmentation, based on the dominant personality traits of Gen Z and their consumption:

– the militants (impact and values)

– the shrewd (prices and promotions)

– the explorers (experiences and trends)

– the creators (influence and content)

– the ambitious (success and status)

– the securitarians (savings and stability).


“The Silent Rift in Vacations Among 18-40s”

In this labyrinth that we will revisit, set up by marketers, what does the Ifop/VVF study, which sought to learn more about vacationers aged 18 to 40, tell us?

First observation, according to this study: the majority of 18-40-year-olds treat themselves to at least one trip per year. But, for 38% of them, it is a single trip and mainly in summer. This does not mean that spring vacations are not beginning to emerge. On the contrary, 16% of those who travel do so, while 11% opt for weekends!

Fragmented, the “new departures” are undeniably linked to new working times and their new organizations, especially teleworking and the reduction of working time.

But budget remains the main concern this year, more than others: 86% worry about it and 55% see it as the main influencer on their vacation choices. With costs in mind: accommodation for 66% of respondents, especially the older ones.




Nature, yes! But ecology… meh!

Other noteworthy observations: 53% of young people imagine future vacations that are more environmentally responsible, but only 6% of respondents currently place environmental concerns as the main trigger for their vacation choices in light of the cost-of-living pressure.

And yet, returning to roots and nature constitutes the most widely supported projection for 62% of them… but in 20 years! A convenient way to excuse their current practices and, in particular, their urge to travel far!

Finally, it seems interesting to note that the model of vacations reproduced identically from generation to generation is eroding in favor of a more identity-driven choice. People no longer depart as they did in childhood.

It must be said that today’s offer is not only massive, but diverse, accessible and fully integrated into consumption. The urge for disruption is therefore enormous. Henceforth, “92% of young adults perceive at least one change in their way of traveling compared to their parents, with the destination becoming the main marker of this generational rupture.”

“A strong symbol of this emancipation, one in two French people (50%) aged 18 to 40 categorically rejects the idea of an imposed family tradition and does not wish to perpetuate their parents’ vacation rituals”!

Yet! Considering the number of young people who enjoy sharing their vacations with their parents to benefit from their lifestyle, financial help, and ability to take care of grandchildren, there would still be a lot to say on this topic!

There would be as much to say about differences between generational behaviors and ages or even about subjective ages…


The holiday village: an unbeatable model for families

In the face of these changes, the study highlights a very strong attachment to the holiday village model: 40% of respondents say they mainly choose this type of accommodation, far ahead of hotels (9%).

The holiday village reaches the same cumulative level as rental and camping combined.

This success rests on several strong expectations: the simplicity of organization, comfort, sociability and suitability for family stays.

The study thus reveals two major vacation models:

– an experiential and autonomous model, driven by rentals and camping;

– a more structured, reassuring, and family-oriented model embodied by the holiday village.



Josette Sicsic - DR

Journalist, consultant, lecturer, Josette Sicsic has been observing the world’s changes for over 25 years to analyze their consequences for the tourism sector.

After having developed the Touriscopie journal for more than 20 years, she remains at the front lines of current events where she decodes the present to forecast the future. On the site www.tourmag.com, Futuroscopie section, she publishes several times a week forward-looking and analytical articles.

Contact: 06 14 47 99 04

Email: [email protected]


Forex Market: Volatility Persists This Week [ABO]


Economic Situation

L'euro contre dollar se situe autour de 1,1440, en légère hausse sur la semaine, après avoir atteint son meilleur niveau depuis le 19 juin - Depositphotos.com, LeleMezzadri

IFTM prenez RDV avec TourMaG


In June, prices in the United States fell by 0.4% for the month, a first since April 2020. The market immediately assumed that the Fed would stop raising rates, and the dollar finished the week lower.

But there is a wrinkle: this weekend, tensions between the United States and Iran intensified, and Brent crude rose above $90, its highest level since mid-June. In other words, the snapshot taken in June is already out of date.

This inflation figure, published on July 14, surprised everyone. Annual inflation fell from 4.2% to 3.5%, well below the 3.8% expected. The main driver is clear: energy dropped by 5.7% for the month, and gasoline by 9.7%.

As a result, bond yields plunged and the dollar hit its lowest level of the month.

Why did this drop happen? This figure reflects June, a calmer period thanks to a ceasefire agreement signed on June 17 between Washington and Tehran. The Strait of Hormuz had reopened, oil had fallen, and so had gasoline.

But that calm has ended. Last week, attacks resumed on both sides. On Saturday, Iran struck a major oil facility in Kuwait, and then announced that the ceasefire was no longer valid.

Traffic in the Strait of Hormuz collapsed, and on Monday morning Brent rose again above $90, about 20% higher than before the conflict began.

Should we ignore this June price drop? Not, because it isn’t explained solely by energy. The core inflation (which excludes energy and food) remained stable for the month and slowed on an annual basis, from 2.9% to 2.6%. Services excluding energy did not rise, and housing gained only 0.1%. A portion of this decline is therefore real, and that is what reassured markets about Fed rate expectations.

The issue, however, is the calendar. The next inflation figure, July’s (which will reflect the latest energy price rise), will be published only in mid-August, i.e., after the Fed meeting scheduled for July 28–29. The central bank will thus have to decide based on a June figure that the current oil situation has already rendered obsolete.

The market expects the Fed to hold rates steady (between 3.50% and 3.75%), but the Fed chair Kevin Warsh’s press conference promises to be tricky: it’s hard to rule out a rate hike when oil is rising, yet difficult to advocate one right after prices have fallen.

In short, this June inflation decline is partly a misleading effect tied to the temporary drop in oil. As long as the situation around the Hormuz Strait remains tense, inflation will stay elevated, and it seems premature to say the Fed will not raise rates again.

For the companies involved, this means that the euro/dollar exchange rate will stay volatile, oscillating between seeking safe havens and pricing in rate expectations.

In this context, it is better to systematically hedge against these fluctuations than to bet on a specific direction.



Exchange Rates: The Technical Overview

On the foreign exchange market, two forces are currently at odds.

On one side, geopolitical tensions push investors toward safe-haven assets. On the other, expectations about interest rates weigh on the dollar since the U.S. inflation data was released.

The euro against the dollar is around 1.1440, up slightly for the week, after hitting its best level since June 19. Thursday, the European Central Bank is expected to hold its rate at 2.25%, but what matters most is what Christine Lagarde will say at the press conference.

A rate hike in September is already widely anticipated by the markets, and if it confirms this idea, it would support the euro.

Conversely, if oil continues to rise sharply, investors will again favor the dollar as a safe haven. It is expected that the EUR/USD pair will move between 1.1325 and 1.1555 this week.

For the Canadian dollar, the Bank of Canada left its rate unchanged on Wednesday at 2.25%, for the sixth consecutive time, with a cautious tone. Its governor, Tiff Macklem, however warned that rate hikes could become possible again if the price of oil remained high for a sustained period.

An interesting detail: bets against the Canadian dollar are at their highest since late 2024. Yet, with oil above $90, many of these investors could be forced to buy back the currency, which could push the EUR/CAD pair lower.

The Japanese yen remains the most penalized currency in the current environment. It stands at 185.76 against the euro and about 162.35 against the dollar, near its historical lows. The Bank of Japan did raise its rate to 1.00% in June, but the gap with rates of other major central banks remains enormous, and no one expects another hike before autumn. Japan’s June inflation, published on Friday, will reveal whether this normalization can accelerate.

The Swiss franc continues to play its usual stabilizing role. The euro against the franc remains around 0.9230, within the 0.92 to 0.93 range that analysts expect it to trade in the coming months.

On the British side, the euro against the pound is around 0.8502. Britain’s inflation data on Wednesday, expected to ease to 2.7%, will be decisive for the Bank of England’s July 30 decision, with the rate currently at 3.75%. A reassuring inflation figure would confirm the view that the bank will hold its rates and keep the pair in its current range.


WEEKLY SUPPORTS WEEKLY RESISTANCES
S2 S1 R1 R2
EUR/USD 1.1215 1.1325 1.1555 1.1670
EUR/GBP 0.8330 0.8415 0.8590 0.8675
EUR/CHF 0.9045 0.9140 0.9320 0.9415
EUR/CAD 1.5715 1.5875 1.6195 1.6355
EUR/JPY 182.05 183.90 187.60 189.45


The weekly supports and resistances shown below indicate the lower and upper bounds within which prices are expected to move during the coming week.



The information presented in this publication is provided for purely informational purposes and does not constitute investment advice, an offer to sell, or a solicitation to buy, and should in no way be used as a basis or considered as an inducement to engage in any investment activity.


Mondial Change is a French financial institution, founded in 2015, specializing in the management of international payments and foreign exchange risk.

Mondial Change also supports numerous players in the tourism sector, including travel agencies, group organizers, tour operators, and inbound operators…

www.mondialchange.com

Contact: [email protected]


Recruitment in Travel Agencies: A Market Still Under Pressure


Au sein des réseaux de distribution, les difficultés de recrutement persistent. Essentiellement sur les postes d’agent de voyages et commercial groupes.@depositphotos/rawpixel

CroisiEurope


« Our recruitment needs are recurring, primarily for sales advisors, due to a natural turnover inherent to tourism », explains a HR manager within a network of distribution agencies.

This difficulty is amplified in certain geographic areas that are less attractive. « In some sectors, notably in the East, we receive very few applications », confirms Aurélie Hébrard, administrative HR assistant within the Salaün group.

The lack of experienced profiles sometimes significantly lengthens recruitment timelines.


Attractiveness of the profession, volatile youth and inadequate training

Beyond the simple lack of candidates, agencies face a deeper issue: the attractiveness of the job. Young generations struggle to envision themselves in a sedentary role at an agency.

“Today’s youth have trouble wanting to stay eight hours a day behind a desk. They need space and mobility”, observes Aurélie Hébrard.

Another major hurdle is the mismatch between initial training and field realities. The Tourism BTS, often cited, is considered too general and not sufficiently professionalizing.
“Young people discover the profession only once on the job and some abandon during the probationary period, because they did not expect a job that complex,” testifies Céline Gleizes, HR manager of the Eden Tour network. Today, we have to teach them everything, even after a BTS, a bachelor’s degree or a master’s.
The lack of understanding of the profession remains strong: demanding customer relations, mastery of destinations, administrative constraints and commercial skills form a package often underestimated by candidates.


Training, diversifying channels and elevating the professions

In response to these findings, companies are implementing multiple strategies to attract and secure recruitment.

« We have implemented a welcome pack with specific bonuses for positions open for more than six months in tight zones », explains the HR manager of a large network. The brand also relies on specialized job boards such as TourMaG to obtain more targeted applications.

The brand also invests in visibility of the professions: presentations in schools, job dating, career videos featuring employees and a referral program, convinced that « employees are the best ambassadors ».

For its part, Eden Tour has chosen internal training, despite the time investment that this entails. « It takes between six months and a year to be fully operational, depending on profiles », notes Céline Gleizes. The network also favors professional training, such as those from Selectour Academy, deemed closer to the needs of agencies.

In a market that remains tight, tourism players share a common conviction: recruitment will rely as much on adapting training as on a better valuation of a demanding profession, often idealized but still too little known.


Caroline Lelievre Published by Caroline Lelievre Journalist – TourMaG.com
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SNCF Set to Enter Italy’s High-Speed Rail Market


L'AGCM vient de s'exprimer en faveur de la libre concurrence sur le marché italien de la grande vitesse - Depositphotos.com, @Hans_Chr

IFTM prenez RDV avec TourMaG


The Italian Competition Authority and Market Authority (AGCM) has issued a ruling favorable to opening up the high-speed market to competition in Italy.

A step welcomed by SNCF Voyages Italia, a subsidiary of SNCF Voyageurs.

The Authority validated the commitments made by the infrastructure manager Rete Ferroviaria Italiana to ensure fair access terms for new operators.

For SNCF Voyages Italia, this decision constitutes an important first step. But it must now be followed by concrete measures, including the immediate allocation of a portion of the requested rail slots.

Without this access to capacity to run trains, the launch of the project will not be possible.


Un projet d’investissement prévu pour 2027

The company plans to launch its new high-speed offering in September 2027.

The project relies on the introduction of 15 next-generation trains, with the goal of carrying more than 10 million passengers per year in Italy.

The offering aims to provide more capacity, “optimal comfort, competitive fares and an environmentally friendly travel experience,” says SNCF Voyages Italia in a press release.

The industrial plan foresees 13 daily round-trips : 9 between Turin and Naples, and 4 between Turin and Venice.

For the company, this level of activity is essential to make the investments viable. Without these minimum conditions, the project could not be fully implemented.


Un projet aux retombées économiques significatives, mais encore conditionné

According to a study conducted with Università Bocconi and its GREEN research center, the project could generate more than €480 million in economic spillovers per year.

These benefits would include a contribution to growth, new tax revenues, the creation of more than 4,000 direct and indirect jobs, time savings for travelers, and an average easing of prices due to intensified competition.

Despite the decision of the Competition Authority, SNCF Voyages Italia nevertheless believes that several conditions remain essential to bring its market entry to fruition.

The company is asking in particular for sufficient access to additional rail slots, the possibility to operate maintenance facilities in Italy, and obtaining the necessary certifications for its trains. Without these guarantees, the launch of the new offering could not be realized within the planned timelines.

SNCF Voyages Italia urges all sector stakeholders to collaborate to enable a successful entry into the Italian market, in compliance with European regulations.


Amelia Brille Published by Amelia Brille TourMaG.com Editor
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Currencies: The Euro Under Pressure in a Stressed Market [ABO]


Economic Situation

Devises : l’euro sous pression dans un marché sous tension  - Depositphotos.com,  Andy Dean Photography

CroisiEurope


The word “stagflation” is on the lips of analysts everywhere, but let us be clear: we have not reached that point yet, and panic is not warranted as long as vigilance remains.

German inflation expected at +2.4% in May remains barely above the ECB target, and Germany’s GDP even surprised on the upside in Q1 with +0.3% quarter-on-quarter. It is hard to call this stagnation under such conditions.

Yet three signals deserve attention. Budget deficits are widening, with France at 5.1% of GDP and Germany at 3.7% according to the European Commission, which reduces governments’ capacity to absorb a fresh shock.

The US-Iran confrontation keeps Brent around $105 a barrel, up 25% since January, an energy pressure that is gradually seeping into production chains. And British industrial order books, a solid leading indicator for Europe, are at their weakest since 2020.

The ECB finds itself in a bind. A rate hike in June seems likely, but it would probably be the last one of the cycle. The real question then becomes: when will the first easing occur, in the autumn or later?

For the euro, this uncertainty already weighs on it. EUR/USD has moved from 1.2019 to 1.1617 over four months, supported by a real rate differential that continues to favor the dollar. If the eurozone indeed slides into stagflation this summer, the ECB would have little real room to maneuver, and the single currency would keep retreating.



Exchange Rates: The Technical Snapshot

EUR/USD hovers around 1.1625 this Monday after a 1.4% pullback over the week, well off the peak of 1.1784 touched ten days ago. The 1.15–1.17 zone should cap trading this week.

To breakout above 1.18, a clear signal of de-escalation in Hormuz would be required. To slip below 1.15, hawkish FOMC minutes or another acceleration in inflation would be needed. Both scenarios remain plausible.

The Swiss franc continues to defy gravity even as the dollar recovers. EUR/CHF trades between 0.9150 and 0.9200. The CHF is no longer just a cyclical safe haven; it has become a structurally strong currency. As long as Hormuz remains tense, betting against the Swiss franc looks risky.

The yen, meanwhile, stays under pressure. EUR/JPY sits around 186, and the weekend underscored the central issue: Prime Minister Takaichi publicly praised the benefits of a weak yen while her Finance Ministry attempts to curb depreciation. This internal contradiction prevents a durable rebound. The risk of BoJ intervention is rising again, making this pair one to watch closely.

The pound stays trapped in a vise. EUR/GBP ranges between 0.8580 and 0.8620. The Bank of England should hold rates steady, and Wednesday’s UK inflation will be the real catalyst. With a forecast rise to 3.4% year-on-year, the pound suffers from a paralyzed central bank and a cooling economy, a combination that leaves little room for maneuver.


WEEKLY SUPPORTS WEEKLY RESISTANCES
S2 S1 R1 R2
EUR/USD 1.1480 1.1550 1.1700 1.1780
EUR/GBP 0.8560 0.8600 0.8680 0.8720
EUR/CHF 0.9050 0.9080 0.9150 0.9200
EUR/CAD 1.5850 1.5950 1.6080 1.6180
EUR/JPY 182.50 183.80 185.80 187.00


The supports and resistances shown below indicate, respectively, the lower and upper points within which prices are expected to move during the course of the week.



The information presented in this publication is provided for informational purposes only and does not constitute investment advice, nor a sell offer, nor a solicitation to purchase, and should in no way serve as a basis or be considered as an incentive to engage in any investment.


Mondial Change is a French financial institution, founded in 2015, specializing in managing international payments and currency risk.

Mondial Change also supports numerous players in tourism: travel agencies, group organizers, tour operators, receptive units…

www.mondialchange.com

Contact: [email protected]


Caribbean: CATLANTE Adapts Its Offering to a More Hesitant Winter Market


© Catlante Catamarans

CroisiEurope


In the Caribbean, the real booking window often opens at the start of summer. It’s the moment when customers begin to seriously consider their winter holidays, still having choices for flight availability, cabins, and the best rates.

This year, however, many are hesitating more. The geopolitical context slows down some decisions, plans are postponed, even as we need more than ever to disconnect and look forward to joyful projections for the future.

In this context, CATLANTE provides very concrete answers to the main booking barriers: an all-inclusive onboard formula that helps manage the budget from the start, human-sized cruises on catamarans with only 12 passengers, and several offers designed to simplify the departure, including for solo travelers or families.

Clear, readable, and easy-to-sell arguments to help agencies trigger bookings now, during a key period for winter sales.


Voyageurs solo : CATLANTE réduit fortement le supplément single

Excellent news for solo travelers: the single fare is significantly reduced, with only 25 % surcharge instead of 75 % on certain periods. A rare proposition in the cruise world, where solo travelers often have to pay nearly the price of two people.

This offer applies to cruises departing from Martinique, Guadeloupe and Saint-Martin, between November 7, 2026 and December 17, 2026, then from March 4 to April 1, 2027.

The idea: travel alone at a very reasonable rate and fully enjoy the very distinctive atmosphere of CATLANTE cruises.

On board, solo travelers often find exactly what they’re looking for: genuine sociability, without crowding, in a relaxed and natural setting. Shared meals, swims in deserted coves, sunset cocktails or island-hopping quickly create simple and spontaneous bonds.

Another important advantage: unlike large impersonal cruises, CATLANTE catamarans accommodate only about 12 passengers. A human scale that completely changes the experience.


© Catlante Catamarans


CATLANTE facilite aussi les vacances en famille et entre amis

CATLANTE also makes departures for families or groups of friends easier thanks to a particularly attractive offer on triple cabins: the third passenger is free on certain Grenadines cruises, in triple occupancy, aboard the Catlante 600 catamarans of the Confort range.

This offer applies to departures on Thursdays and Fridays, from November 13, 2026 to April 15, 2027.

For a family with a teenager, three friends, or even a parent traveling with two children, the savings become quite meaningful. And above all, it allows access to a vacation package that is particularly complete: accommodation, generous all inclusive, water activities, dream stops, and turquoise sea.

Because it’s also one of the great strengths of CATLANTE cruises: once aboard, everything becomes incredibly simple.

No need to repack every two days, to catch ferries, to search for hotels, or to juggle logistics between several islands. The catamaran becomes a true floating guesthouse, moving from stop to stop while travelers fully enjoy their vacation.


Proposez une belle odyssée antillaise avec CATLANTE

À partir de 1 500 € par personne absolument tout inclus, CATLANTE propose sans doute l’un des formats les plus séduisants de l’hiver dans les Caraïbes : a seven-day one-way cruise between Guadeloupe and Martinique (or the reverse), sailing island to island.

The concept makes it very easy to build a long Caribbean voyage of nearly two weeks, with no fatigue or complicated logistics. A few days in Guadeloupe before boarding, a week of sailing along the islands with CATLANTE, then a few days in Martinique before the return flight (or vice versa).


© Catlante Catamarans


A true Antillean odyssey!

Marie-Galante and its long golden beaches, the archipelago of Les Saintes and its mythical bay, Dominica and its spectacular nature, the tranquil coves of Martinique: each stop changes completely the ambiance, landscapes, and pace.

And above all, everything unfolds with great simplicity. No permanent hotel changes, no long road hours, few transfers. The boat advances while passengers simply enjoy the journey.

Two to three stops per day, swimming that is only accessible by boat, villages reached by tender, sometimes dolphins that accompany the catamaran… All of it in the CATLANTE atmosphere: only about a dozen passengers aboard, a professional crew and a convivial vibe, far from the standards of large cruises.

A particularly appealing formula for travelers who already know the Grenadines and want to discover another facet of the Caribbean, even more varied, always immersive and incredibly easy to live.

CATLANTE advisors are available to answer all your questions 7 days a week at 01 55 20 90 90.

Sign up for the CATLANTE Catamarans agency newsletter!



Steering Uncertainty: Could Customer Relationships Be Your Best Market Sensor?


© HDB Solutions

Top of Travel


Chaque jour, des milliers d’interactions entre voyageurs et acteurs du tourisme révèlent des signaux précieux. Encore faut-il savoir les capter, les analyser et les transformer en décisions et avoir le temps de s’y consacrer.

L’incertitude est devenue la nouvelle norme du tourisme

Le tourisme a toujours été exposé aux crises. Mais ce qui change aujourd’hui, c’est leur fréquence et leur simultanéité.

Un événement géopolitique peut impacter une destination en quelques jours. Une vague de chaleur peut rediriger des flux entiers. Une variation du pouvoir d’achat modifie immédiatement les arbitrages.


Résultat : les comportements deviennent instables, parfois incohérents d’une semaine à l’autre.

On observe par exemple :

● des clients qui comparent beaucoup puis réservent au dernier moment

● des destinations abandonnées soudainement sans raison rationnelle

● des demandes de destinations fluctuantes en fonction du contexte politique national et mondial

● des demandes très précises suivies d’aucune conversion

Les historiques ne suffisent plus à expliquer ces mouvements.

Pour les acteurs du travel, cela complique tout :

● prévoir devient incertain

● pricings plus risqués

● distribution plus difficile à optimiser

Continuer à piloter uniquement avec de la donnée passée, c’est accepter d’avoir toujours un temps de retard et aucune garantie pour votre prochaine haute-saison.


La relation client : un observatoire en temps réel des signaux faibles

Pendant que les tableaux de bord regardent le passé, la relation client, elle, capte le présent.

Un conseiller qui enchaîne les appels le voit immédiatement :

● les questions changent

● les hésitations évoluent

● les objections se répètent

● les cas complexes apparaissent

Un exemple simple : une hausse soudaine des questions sur les conditions d’annulation n’est jamais anodine. Elle traduit souvent un doute, une inquiétude parfois même un frein massif à la conversion.

Même chose pour :

● des clients qui demandent “et si jamais…”

● des demandes très orientées budget

● ou au contraire un retour vers des offres plus premium mais sécurisées

Ces signaux arrivent avant la réservation ou avant la non-réservation.

Et ils sont précieux.

Mais il y a un deuxième niveau de lecture, encore plus intéressant.

Aujourd’hui, les voyageurs ne cherchent plus seulement une réponse rapide. Ils attendent :

● qu’on les rassure

● qu’on les guide

● qu’on leur simplifie une décision devenue complexe

Autrement dit : de l’expertise et de la personnalisation.

Et c’est précisément là que tout se joue.

Car si l’IA permet d’absorber du volume et de répondre vite, elle atteint ses limites dès qu’il faut :

● comprendre une hésitation implicite

● adapter un discours à une situation personnelle

● ou simplement sentir qu’un client n’est pas prêt à réserver

Ce type de lecture repose encore largement sur l’intuition, l’expérience et l’émotionnel.

Structurer ces échanges (canaux, motifs, analyse) reste essentiel. Mais ce qui fait la différence, ce n’est pas seulement la donnée.

C’est la manière dont elle est interprétée et utilisée.


Transformer l’incertitude en opportunité grâce à une organisation agile

Avoir des signaux, c’est une chose. Les exploiter rapidement en est une autre.

Sur le terrain, le problème est souvent le même : l’information existe mais elle circule mal.

Les équipes relation client observent des tendances.

Le marketing travaille de son côté.

Le revenue management ajuste ses prix parfois sans lien direct avec ce qui se dit côté client.

Résultat : des décisions justes mais trop tardives.

Les organisations les plus avancées fonctionnent différemment.

Elles raccourcissent les cycles :

● remontée rapide des insights

● partage transversal

● capacité à tester et ajuster rapidement

Concrètement, cela permet de :

● détecter un changement de comportement dès son apparition

● comprendre ce qui bloque

● ajuster immédiatement (offre, discours, conditions…)

La technologie, bien sûr, accélère ces processus. L’intelligence artificielle permet de structurer et analyser à grande échelle.

Mais elle ne décide pas à votre place.

Et surtout, elle ne ressent pas.

Dans un environnement incertain, la capacité à interpréter, arbitrer et prendre une décision reste profondément humaine.

C’est cet équilibre, entre puissance technologique et intelligence terrain, qui crée de la performance.

L’incertitude ne disparaîtra pas. Elle va continuer à s’intensifier.

La vraie question n’est donc plus : comment l’éviter ?

Mais plutôt : comment mieux vivre avec et organiser au mieux mes équipes ?

Les acteurs du tourisme qui s’en sortent le mieux ne sont pas ceux qui ont toutes les réponses. Ce sont ceux qui restent connectés à la réalité du terrain.

Et cette réalité, elle s’exprime tous les jours dans la relation client.

En la considérant comme un simple support, on passe à côté.

En la traitant comme un capteur stratégique, tout change.



© HDB Solutions

On comprend plus vite.

On décide plus juste.

On s’adapte sans attendre.

Chez HDB Solutions, c’est exactement cette conviction qui nous guide :

la performance ne viendra pas d’une meilleure prévision, mais d’une meilleure lecture du présent.

Aujourd’hui, cette lecture s’appuie plus que jamais sur l’humain et des process métiers maîtrisés, une expertise stratégique à part entière.