How Can Travel Keep Us Aligned? [ABO]


Lors du Forum des Pionniers 2026, sur les bords du Nil, des jouets en plastique apportés par les Pionniers ont été laissés aux enfants Nubiens. Sur le moment, tout semblait généreux. Puis une question est apparue. Étions-nous en train de laisser un souvenir… ou une distorsion ? - Photos : Jules DESPRETZ et Nicolas Demare

IFTM prenez RDV avec TourMaG


The Pioneer Forum 2026, designed by Travel Insight, Travel Evasion, and ESCAET, with the support of the Egyptian Ministry of Tourism and Antiquities and local teams, will undoubtedly remain a rewarding professional experience.

Bringing together more than 130 leaders from the French tourism sector in a country as fascinating as it is intricate was a true challenge.

Hotels, ships, guides, conferences, networking, logistics, and more—all contributed to making that week an exceptional experience.

Yet sometimes, it is precisely the most beautiful experiences that move us.

Not because they are flawless. Because they compel us to see things differently.



Leaving a memory… or a distortion?

I remember a suspended moment. I was swimming alone in the Nile, protected by a benevolent pioneer.

I had moved away from the shore. The noise faded away gradually. Before me, the river resumed its silent majesty. Behind me, life carried on.

Nubian families were enjoying that summer day. Pioneers laughed with inflatable rings and plastic water pistols. Three participants chose to explore the desert on camelback. Others preferred to climb the dunes on foot, simply to see what lay beyond the horizon.

As we left, the toys were left for the children. In the moment, everything seemed generous.

Then a question surfaced.

Were we leaving a memory… or a distortion?


Incorporating life into decision-making

A few hours later, another scene fed this reflection.

During the White Evening, everyone received a string of lights. One was handed to me. I declined it. I offered no explanation. I did not need to.

The look on the person offering it, as well as that of my neighbor, told me the message had landed. Later, back on the boat, some people hung their garlands above the Nile. One of them fell into the river.

A simple garland. One more drop.

I then asked myself: at what moment does a “fairy drop” become the drop too many?

That was when I felt misaligned. Not with the organizers. With myself. Because I understood that my work is no longer merely about supporting CSR approaches.

My work is to bring living beings into the room where decisions are made.


A sum of small gestures that prompt reflection

Throughout the journey, I paid attention to the details.

An air conditioner blasting at 17°C in a corridor wide open to the outdoors while the thermometer hovered near 40°C. Not only a needless energy expense, but above all a health risk for people constantly shifting from one thermal shock to another.

Partially consumed water bottles and discarded empties. Tote bags distributed but rarely used for local purchases.

Camel-back excursions offered almost instinctively to live a child’s dream, even as animal-welfare concerns become central for a new generation of travelers, a nightmare for adults.

Taken individually, none of these details seems grave. Together, they tell a story. They reveal our way of deciding.


A single question to transform a decision


About Cathy Bou

Cathy Bou - Photo : Nicolas Demare, Nidimages
Cathy Bou’s career is that of a professional who grew up alongside tourism.

She joined Thomas Cook as an intern at a travel agency in Arcachon, where she built a rich and evolving career for almost twenty-five years.

From travel agent to head of customer relations in the Île-de-France region, she explored the industry in all its facets: distribution, customer relations, managing sensitive situations, leadership, change management, and the early challenges of sustainable development.

Driven by a thirst to learn and to share, she decided in 2015 to reinvent herself and earned a Master in Management of Corporate Social Responsibility (CSR) at CNAM. This training marked a decisive turning point: applying her tourism expertise to sustainable transformation.

She subsequently founded Agapè, a consulting firm focused on responsible strategy. Since then, she has guided companies, travel agencies, tour operators, event organizers, and health sector players in building models that balance economic performance, environmental responsibility, and social impact.

Her path has led her to speak at major international events such as COP21, the G7 in Biarritz, the BIG expo by Bpifrance, and the IUCN World Conservation Congress, as well as to work with public institutions, large corporations, and leading organizations, including the Curie Institute.

Nothing in her background predestined her to this trajectory. It is precisely this practitioner’s viewpoint, forged by on-the-ground experience as much as strategic reflection, that now informs her analyses.

Through her columns in TourMaG, she advocates a conviction: the tourism of tomorrow will be built by reconciling the health of businesses, the health of people, and the health of living beings.


About Agapè

Agapè is a consulting firm specializing in responsible strategy that supports organizations in their transformation, certification, environmental assessment, and capability-building initiatives.

The firm primarily operates in the realms of tourism, events, and health, with a strong belief: responsible performance arises from balancing economic, human, environmental, and governance dimensions.

It also rests on leaders’ ability to understand complexity, make informed decisions, and act with consistency.

Through its advisory, audit, training missions and the development of digital solutions, Agapè helps organizations turn their responsible commitments into real drivers of performance, resilience, and the preservation of living beings.

More than a consulting firm, Agapè develops an ecosystem of methods, tools, and training designed to accompany decision-makers in the transitions shaping the world of tomorrow.

Forex Market: Volatility Persists This Week [ABO]


Economic Situation

L'euro contre dollar se situe autour de 1,1440, en légère hausse sur la semaine, après avoir atteint son meilleur niveau depuis le 19 juin - Depositphotos.com, LeleMezzadri

IFTM prenez RDV avec TourMaG


In June, prices in the United States fell by 0.4% for the month, a first since April 2020. The market immediately assumed that the Fed would stop raising rates, and the dollar finished the week lower.

But there is a wrinkle: this weekend, tensions between the United States and Iran intensified, and Brent crude rose above $90, its highest level since mid-June. In other words, the snapshot taken in June is already out of date.

This inflation figure, published on July 14, surprised everyone. Annual inflation fell from 4.2% to 3.5%, well below the 3.8% expected. The main driver is clear: energy dropped by 5.7% for the month, and gasoline by 9.7%.

As a result, bond yields plunged and the dollar hit its lowest level of the month.

Why did this drop happen? This figure reflects June, a calmer period thanks to a ceasefire agreement signed on June 17 between Washington and Tehran. The Strait of Hormuz had reopened, oil had fallen, and so had gasoline.

But that calm has ended. Last week, attacks resumed on both sides. On Saturday, Iran struck a major oil facility in Kuwait, and then announced that the ceasefire was no longer valid.

Traffic in the Strait of Hormuz collapsed, and on Monday morning Brent rose again above $90, about 20% higher than before the conflict began.

Should we ignore this June price drop? Not, because it isn’t explained solely by energy. The core inflation (which excludes energy and food) remained stable for the month and slowed on an annual basis, from 2.9% to 2.6%. Services excluding energy did not rise, and housing gained only 0.1%. A portion of this decline is therefore real, and that is what reassured markets about Fed rate expectations.

The issue, however, is the calendar. The next inflation figure, July’s (which will reflect the latest energy price rise), will be published only in mid-August, i.e., after the Fed meeting scheduled for July 28–29. The central bank will thus have to decide based on a June figure that the current oil situation has already rendered obsolete.

The market expects the Fed to hold rates steady (between 3.50% and 3.75%), but the Fed chair Kevin Warsh’s press conference promises to be tricky: it’s hard to rule out a rate hike when oil is rising, yet difficult to advocate one right after prices have fallen.

In short, this June inflation decline is partly a misleading effect tied to the temporary drop in oil. As long as the situation around the Hormuz Strait remains tense, inflation will stay elevated, and it seems premature to say the Fed will not raise rates again.

For the companies involved, this means that the euro/dollar exchange rate will stay volatile, oscillating between seeking safe havens and pricing in rate expectations.

In this context, it is better to systematically hedge against these fluctuations than to bet on a specific direction.



Exchange Rates: The Technical Overview

On the foreign exchange market, two forces are currently at odds.

On one side, geopolitical tensions push investors toward safe-haven assets. On the other, expectations about interest rates weigh on the dollar since the U.S. inflation data was released.

The euro against the dollar is around 1.1440, up slightly for the week, after hitting its best level since June 19. Thursday, the European Central Bank is expected to hold its rate at 2.25%, but what matters most is what Christine Lagarde will say at the press conference.

A rate hike in September is already widely anticipated by the markets, and if it confirms this idea, it would support the euro.

Conversely, if oil continues to rise sharply, investors will again favor the dollar as a safe haven. It is expected that the EUR/USD pair will move between 1.1325 and 1.1555 this week.

For the Canadian dollar, the Bank of Canada left its rate unchanged on Wednesday at 2.25%, for the sixth consecutive time, with a cautious tone. Its governor, Tiff Macklem, however warned that rate hikes could become possible again if the price of oil remained high for a sustained period.

An interesting detail: bets against the Canadian dollar are at their highest since late 2024. Yet, with oil above $90, many of these investors could be forced to buy back the currency, which could push the EUR/CAD pair lower.

The Japanese yen remains the most penalized currency in the current environment. It stands at 185.76 against the euro and about 162.35 against the dollar, near its historical lows. The Bank of Japan did raise its rate to 1.00% in June, but the gap with rates of other major central banks remains enormous, and no one expects another hike before autumn. Japan’s June inflation, published on Friday, will reveal whether this normalization can accelerate.

The Swiss franc continues to play its usual stabilizing role. The euro against the franc remains around 0.9230, within the 0.92 to 0.93 range that analysts expect it to trade in the coming months.

On the British side, the euro against the pound is around 0.8502. Britain’s inflation data on Wednesday, expected to ease to 2.7%, will be decisive for the Bank of England’s July 30 decision, with the rate currently at 3.75%. A reassuring inflation figure would confirm the view that the bank will hold its rates and keep the pair in its current range.


WEEKLY SUPPORTS WEEKLY RESISTANCES
S2 S1 R1 R2
EUR/USD 1.1215 1.1325 1.1555 1.1670
EUR/GBP 0.8330 0.8415 0.8590 0.8675
EUR/CHF 0.9045 0.9140 0.9320 0.9415
EUR/CAD 1.5715 1.5875 1.6195 1.6355
EUR/JPY 182.05 183.90 187.60 189.45


The weekly supports and resistances shown below indicate the lower and upper bounds within which prices are expected to move during the coming week.



The information presented in this publication is provided for purely informational purposes and does not constitute investment advice, an offer to sell, or a solicitation to buy, and should in no way be used as a basis or considered as an inducement to engage in any investment activity.


Mondial Change is a French financial institution, founded in 2015, specializing in the management of international payments and foreign exchange risk.

Mondial Change also supports numerous players in the tourism sector, including travel agencies, group organizers, tour operators, and inbound operators…

www.mondialchange.com

Contact: [email protected]


Electronic Invoicing: France Does Not Have the Most Complex Legislation [ABO]


Maud Christophe, directrice du développement chez Voxel, à propos de la facturation électronique : "Nous avons déjà eu l’expérience au Mexique, en Italie" - Depositphotos.com, mrgao

IFTM prenez RDV avec TourMaG


The first of September could offer a glimpse into the administrative and economic chaos of a country unprepared for a reform.

Indeed, France is stepping into an era of modernization by shifting to electronic invoicing.

However, not every ticket will disappear, since this concerns transactions between businesses.

For the state, the objective is fairly straightforward: trace the VAT and bring in new revenues, while avoiding a portion of activity from slipping into a gray area.

Yet, in France such maneuvers can sometimes be chaotic.

While they should all be ready, within about six weeks, to receive their invoices electronically, only 2 million businesses, out of France’s 11 million, would actually be operational according to La Tribune.

And even though the State has acknowledged the looming chaos, it has also stated its intention to be supportive toward players who show good faith and face technical or organizational difficulties in meeting the requirements.

Conversely, penalties could be steep for companies that fail to provide evidence of their challenges in converting to the reform, with fines potentially reaching €15 per invoice not properly transmitted.



Invoicing: “Time lost is cash flow lost”

In light of the urgency of the situation and the mandatory transition that seems misunderstood, we have decided to give a voice to the head of a company that has already lived through several “first Septembers” around the world.

Voxel has been around for 28 years. We are based in Spain, with clients all over the world.

We began by aiming to solve the problems faced by tourism players who wanted to maximize automation in receiving their invoices and matching them, by creating a network linking hoteliers on one side and tour operators and travel agencies on the other, so they could exchange invoices automatically and electronically
, summarizes Maud Christophe, director of development at Voxel.

We connect to the company’s PMS and its accounting system to extract invoice details, validate them, and then send the invoice to the client, she adds.

To read: Electronic invoicing: everything you need to know!


Electronic invoicing: “We’ve already had experience in Mexico, in Italy”

After almost three decades in operation, the company has witnessed electronic invoicing reforms across the globe!

Therefore, for the head of the company, and with the September 1 deadline approaching, there is no need to panic just yet, even if some players in tourism are lagging behind, particularly those that hadn’t started digitizing yet.

Because before France, the next country to adopt this new era is… Chile! Behind it, other Latin American countries will follow.

In Europe, Italy was a pioneer, as it implemented this reform in 2019 to address VAT controls and combat corruption. In 2026, Poland and Belgium followed in January-February, then France in September, and Germany will follow in 2027, summarizes Maud Christophe.

Progressively, we see that many countries are moving toward this for varied reasons.

The implementation of electronic invoicing in Italy was not neutral.

To understand it, one only has to look at the European VAT Gap indicator, which measures the gap in VAT compliance. It represents the difference between revenues that would be collected if all taxpayers complied with tax rules and revenues actually collected, according to the European Commission site.

In Italy, it dropped from over 19% to 15%. In France, it would be only 5.6%.

Beyond this indicator and, in France, even though the obligation is set by the government, digitalization should still bring benefits to tourism industries by allowing them to stay up-to-date with their cash flow.

Indeed, at present, “as soon as there is a problem in a paper or manual process, the hotelier sends the invoice to the travel agency, which takes two to three weeks to process it. So if, for example, the booking number is missing, they will email or call the hotel to have the invoice resent.

All of this stretches out over time. That lost time equals less cash flow
“, explains Maud Christophe.

She continues: “We already had experience in Mexico, in Italy, etc. Each country obviously has its own specifics, but it is not something completely new for us.

There is a lot of worry, but France does not have the most complex legislation on the subject. And we are here to accompany and reassure tourism professionals.

Of course, the major players in the sector have already started ahead; it might be a bit more challenging for smaller ones. And indeed, for tourism professionals who still work in a very manual and not very digital way, this reform requires them to move toward digitization, in addition to updating themselves on this new obligation,
“, analyzes the development director.


Invoicing: “For SMEs, there isn’t a big change”


Facturation électronique : "Pour les PME, il n’y a pas de grand changement" selon Maud Christophe (Voxel) - Crédit photo : Voxel

Thus, starting on September 1, 2026, all enterprises must be capable of receiving electronic invoices.

In addition, large enterprises and mid-sized firms will also need to be able to issue them.

Small businesses, which account for nearly the entire tourism industry with a few exceptions, will have a grace period to issue invoices until the next term.

To read: Tourism businesses: what does 2026 have in store for you tax-wise?

For SMEs, there isn’t a major change. The first step is that they will be required to select an approved platform to receive invoices. For those who have not done so, they still have until September 1 to do it.

This approved platform will therefore fetch all invoices from the major clients of travel agencies. They will continue to receive paper invoices or emails from their smaller suppliers
“, adds Maud Christophe.

The SMEs can then potentially integrate these invoices into their accounting system or retrieve them from the approved platform.

In short, French VAT-liable companies must use an approved platform to receive their invoices by early September. Voxel is, of course, part of this category.

It should be noted that the reform will come with an additional cost at a time when the business models of some players are under pressure. “Travel agencies tell us they paid nothing before to receive their invoices and they wonder: why, tomorrow, should I pay? This is completely legitimate, notes the development director of Voxel.

I advise them to pursue complete digitization of their activities, because today people are employed to manually enter invoices into the accounting system and then reconcile them. All of this carries a very high cost for a business.

With full digitalization, it is possible to have staff truly dedicated to higher-value tasks
, she concludes.


Raise Awareness, Boost Sales, and Sustain Growth: Three Complementary Levers for Sustainable Tourism Growth [ABO]


Trade marketing, représentation commerciale, partenariats stratégiques : ces trois leviers ne s'opposent pas. Ils répondent à des questions différentes - Photos : WinWin Alliances Consulting et DepositPhotos.com, SergeyNivens

IFTM prenez RDV avec TourMaG


It happens, after a familiarization tour, a trade show, or a B2B campaign, that a question naturally arises in our meetings: “How many sales have we generated?”

The question is legitimate. It, however, deserves to be complemented by others.

Because behind the diversity of our actions – trade marketing, commercial representation, strategic partnerships – there are in fact three professions, three horizons, and three value-creation logics.

Distinguishing them, without pitting them against each other, seems to me a condition for the calm with which we steward our investments.



Three professions that converge without merging

Trade marketing builds brand preference among distribution networks. It is about making a destination, an airline, or a receptive partner known, and embedding in distributors’ minds a durable, fair, and memorable image.

The tools are familiar: webinars, trainings, presence at trade shows, newsletters, familiarization tours, roadshows, educational content. Success is read in awareness, engagement, quality of conversations, and memorability of the offer.

When I support the promotion of a destination on the French market in particular, it is precisely this work that occupies the largest share: to create among travel agents a refined and desirable knowledge of the country, which they can mobilize when the client raises their hand. The sale does not trigger at the moment of the webinar. It germinates.

Commercial representation pursues a different, more immediately transactional goal: to open accounts, negotiate agreements, sign contracts, accompany the first sales.

The tools can resemble one another: a lunch, a meeting at a trade show, but the objectives are different. What I do for one client by working on listing and contracting with agency networks, or what I can deliver for an airline developing its TO portfolio, falls under this logic: to convert existing preference into concrete revenue.

Finally, there is a third level, less visible and yet often decisive: strategic partnerships. Identify the right allies, structure the alliances, build a coherent annual plan, align trade, marketing, and sales around a common vision.

This is the least documented work and, in my view, one of the most decisive. It is what I had the opportunity to build at Worldia, and what my experience with territorial authorities and tourist offices taught me to observe on the institutional side.

These three professions sometimes use the same tools. They do not measure the same effects, do not operate on the same horizons, and do not produce the same proofs of success.


What research reminds us about short and long-term perspectives

This distinction of temporalities is not merely a practitioner’s intuition. It is widely documented by marketing effectiveness research.

Binet and Peter Field, in their landmark study The Long and the Short of It, analyzed nearly a thousand cases spanning thirty years of data.

Their main observation deserves thoughtful reflection: short-term activation tactics yield immediate effects but fade quickly, whereas brand-building investments yield both long-term and short-term effects. The reverse is not true.

That does not mean short-term activation is useless, far from it. It means that the two logics are complementary, and neglecting one or the other weakens overall growth.

Binet and Field propose a now-classic benchmark: roughly 60% of investment toward brand-building and 40% toward activation; a balance to adjust to contexts but whose logic remains universal.

Also read: Why do some tourism brands stay in memory… while others disappear immediately?


A B2B specificity worth keeping in mind

Our sector being predominantly B2B, an additional perspective deserves attention: the 95-5 rule, formulated by the researcher John Dawes.

Companies change supplier or service provider on average once every five years, which means that about 5% of B2B buyers are “in the market” in any given quarter, and 95% are not.

Applied to tourism, a TO product manager, a MICE buyer, a travel agency director does not renew their reference partners each quarter.

When a familiarization tour brings together twenty-five professionals, most are not in an immediate purchasing position, but they may be in eighteen months, in two years, in five years.

Dawes’ teaching is valuable: advertising, or more broadly visibility activity, works mainly by building a mnemonic link for the brand, a link that will activate when the need arises.

It is, I believe, a liberating framework. It allows us to evaluate each action by its real contribution, and not by a calendar that is not the buyer’s.


How to articulate the three levers in practice?


A question, rather than a conclusion

Trade marketing, commercial representation, strategic partnerships: these three levers do not oppose each other. They answer different questions, on different time horizons, and together contribute to the sustainable growth of a tourism brand.

The first builds memory. The second converts opportunity into revenue. The third creates the conditions for this to endure over time.

Perhaps the challenge for our executive committees is not so much choosing between these three levers as orchestrating their complementarity, by equipping themselves to evaluate each according to what it can truly produce.

And you, how do you articulate these three phases in your strategy? I would be curious to read your feedback.


Who is Adeline Musset-Sullivan?


Adeline Musset-Sullivan - Photo : WinWin Alliances Consulting
A tourism professional for nearly 20 years, Adeline Musset-Sullivan has worked in institutional, private, and SEM environments, at the crossroads of business development, strategic partnerships, and institutional relations, driven by a strong belief: well-thought collaborations are today one of the most effective growth levers in the sector.

She is recognized for her expertise in business development and public relations within the tourism sector.

Her professional approach, summed up by her motto “kindness and win-win collaboration,” is widely praised in her field.

Her career has taken her from business travel (AMEX GBT, international accounts) to territorial strategy and international promotion, before joining Worldia, where she built and led the Trade & International Partnerships division.

This trajectory has enabled her to develop a 360-degree view of the challenges facing tour operators, destinations, hoteliers, DMCs, brands, and institutions.

She founded WinWin Alliances Consulting, a firm dedicated to supporting travel players—private as well as institutional—in structuring their partnerships, gaining visibility, reaching the right decision-makers, and turning actions into measurable results (conversion, cash-in, impact).

Her approach is collaborative, pragmatic, and ground-oriented. She also works as a trainer and speaker (ESTHUA, ESCAET, INNTO France), convinced that sharing experience is a key driver to advance the sector.

Also read: Tourism: Adeline Musset-Sullivan launches WinWin Alliances Consulting

MOOVTOO: The Designer of Conversational Agents, a New Career in Tourism [ABO]


Le concepteur d'agents conversationnels est un véritable architecte de la connaissance territoriale. Il doit comprendre les modèles d'IA, mais aussi maîtriser la médiation culturelle, la qualité des données, l'écriture, l'expérience utilisateur et l'animation des réseaux territoriaux - DepositPhotos.com, andreynekrasovone

IFTM prenez RDV avec TourMaG


L’intelligence artificielle conversationnelle est souvent présentée comme une technologie capable de remplacer les moteurs de recherche ou les traditionnels chatbots.

Pourtant, derrière les démonstrations spectaculaires des grands modèles de langage se cache une réalité beaucoup plus complexe : une IA n’est performante que si elle est nourrie par des contenus fiables, structurés et contextualisés.

Autrement dit, les véritables créateurs de valeur ne sont plus uniquement les développeurs, mais aussi ceux qui savent organiser, relier et raconter un territoire.

C’est précisément le pari de MOOVTOO, jeune entreprise française qui développe des agents conversationnels spécialisés dans le tourisme.



Letting Data Speak… and Territories

The MOOVTOO idea did not originate with the arrival of ChatGPT. Its founders have been working on this for about six years, at a time when chatbots were still limited to a few predefined scenarios.

Their ambition was already to create a digital tourism guide capable of dialoguing naturally with visitors.

Since then, the revolution of large language models has profoundly changed the possibilities on offer.

Nevertheless, according to the founders, the real challenge is not technological. It consists of building an intelligence capable of understanding a territory in all its richness : heritage, culture, mobility, gastronomy, accommodations, events, services or local narratives.

The objective is no longer merely to answer a question but to accompany a traveler throughout their experience.

Also read: The tourism trades facing AI: technological mutation or new hospitality?


Two complementary paths

Cette vision est portée par deux profils très différents.

Élodie Morel est journaliste de formation. Elle a notamment créé et dirigé le média numérique iloubnan.info au Liban, développant une solide expertise dans la production éditoriale, la narration et l’expérience utilisateur.

Nehmé Lebbos est ingénieur spécialisé dans les systèmes d’information et la Business Intelligence. Il évolue depuis la fin des années 1990 dans les univers du web, de la donnée et du voyage.

Leur complémentarité illustre parfaitement l’évolution actuelle des métiers de l’IA.

Concevoir un agent conversationnel ne relève plus uniquement de l’informatique. Cela suppose également de maîtriser les contenus, les usages, les attentes des voyageurs et les spécificités des territoires. Le métier devient autant éditorial que technologique.


An AI that learns the story of a territory


L'objectif de MOOVTOO : dépasser la simple recommandation algorithmique pour construire une véritable conversation personnalisée - Illustration MOOVTOO

Contrairement aux moteurs conversationnels généralistes, MOOVTOO s’appuie sur un principe de contextualisation avancée.

Chaque destination possède son propre corpus documentaire composé de données touristiques, de contenus éditoriaux, de récits, d’informations pratiques et de ressources locales.

Ces informations alimentent ensuite le modèle de langage grâce aux techniques dites de Retrieval-Augmented Generation (RAG), permettant à l’intelligence artificielle de produire des réponses cohérentes avec la réalité du territoire.

La plateforme repose également sur un important travail de structuration des contenus. Culture, patrimoine, nature, gastronomie, mobilité, hébergements, activités ou événements sont organisés selon un référentiel de variables qui permet de créer des liens intelligents entre des milliers d’informations. L’objectif est de dépasser la simple recommandation algorithmique pour construire une véritable conversation personnalisée. Demain, cette IA pourrait réserver directement une table dans un restaurant, organiser une visite guidée ou composer un itinéraire multimodal adapté aux envies de chaque visiteur.


Humans remain the primary intelligence


A new profession is emerging

Au fond, l’exemple de MOOVTOO révèle peut-être l’évolution la plus profonde des métiers du tourisme.

Demain, les destinations auront besoin de nouveaux profils capables de faire dialoguer les données, les contenus, les outils numériques et les acteurs locaux.

Ces professionnels devront comprendre les modèles d’intelligence artificielle, mais aussi maîtriser la médiation culturelle, la qualité des données, l’écriture, l’expérience utilisateur et l’animation des réseaux territoriaux.

Le concepteur d’agents conversationnels devient ainsi un véritable architecte de la connaissance territoriale.

Dans cette perspective, l’intelligence artificielle n’apparaît plus comme une simple innovation technologique. Elle constitue un nouvel outil de marketing territorial, au service de l’attractivité, de la valorisation des savoir-faire locaux et d’une expérience touristique plus fluide, plus personnalisée… et toujours profondément humaine.

Lire aussi : L. Bertounèche (Genial) : « L’intelligence artificielle ne remplacera jamais l’expérience du territoire »



Brice Duthion - Photo : BD

Brice Duthion est président – fondateur de l’agence “Les nouveaux voyages extraordinaires” (LNVE) spécialisée en conseil, conférences et communication.

Il intervient auprès de nombreux acteurs publics et privés dans ses domaines d’expertise : le tourisme et l’hospitalité, la culture et les patrimoines, les territoires et les politiques publiques.

[email protected]

Meliá, Kenya, World Cup: This Week’s Must-Read Tourism News [ABO]


La revue de presse internationale de la semaine - Depositphotos.com, serezniy

CroisiEurope


In the weekly press review for the week of July 20, 2026:

River cruises: low waters in Europe force companies to adapt

Cuba: Meliá withdraws permanently from the island

World Cup 2026: a mixed tourism outlook for North America

The United States reopen the way for commercial flights to Lebanon

The EU seeks to tighten the ownership rules for airlines

Kenya aims for 5 million international tourists per year

Tourism: Saudi Arabia and Morocco at the forefront of the global rebound

The “Wolf Trail” connects six European countries over nearly 3,500 km

Odd: an airplane for sale… for the price of two coffees!



Croisières fluviales : les basses eaux en Europe obligent les compagnies à s’adapter


La baisse du niveau du Danube et du Rhin, conséquence de la sécheresse et des fortes chaleurs qui touchent l’Europe, perturbent les croisières fluviales - Depositphotos.com, sasimoto

The drought and heatwaves affecting Europe are driving down the water levels of the Danube and Rhine, disrupting certain river cruises.

Rather than canceling their trips, several operators (AmaWaterways, Scenic, Tauck, Viking, Riviera Travel) are prioritizing alternative solutions: ship exchanges, changes to embarkation ports, coach transfers or itinerary adjustments.

Thanks to these measures and daily monitoring of navigational conditions, disruptions remain limited and operators strive to maintain the travelers’ experience.

More to read on travelweekly.com


Cuba : Meliá se retire définitivement de l’île


Le groupe hôtelier espagnol Meliá a annoncé mettre fin à l’ensemble de ses activités à Cuba à partir du vendredi 24 juillet 2026 - Depositphotos.com, kmiragaya

Meliá Hotels International mettra fin, le 24 juillet, à l’ensemble de ses activités de gestion hôtelière à Cuba.

Le groupe espagnol invoque un environnement devenu intenable sur les plans opérationnel, juridique, économique et financier.

Cette décision intervient dans un contexte de durcissement des sanctions américaines visant le secteur touristique cubain et alors que la destination traverse une crise profonde, marquée par une chute de près de 56% des arrivées internationales sur les quatre premiers mois de 2026.

Meliá promet d’assurer une transition progressive afin de limiter les conséquences pour ses salariés, ses clients et ses partenaires.

Une info hosteltur.com


Mondial 2026 : un bilan touristique contrasté pour l’Amérique du Nord


Bilan touristique contrasté pour la Coupe du Monde de football 2026 en Amérique du Nord - Depositphotos.com, kashesn

If the 2026 World Cup allowed hotels and short-term rentals in host cities to raise their rates, the tourism fallout is more limited than expected.

American airlines did not see a significant uptick in activity and the number of international visitors remained below expectations.

After eight years of preparation and substantial investments, the tournament therefore yields a mixed result: local benefits for lodging, but a more modest impact on the broader travel industry.

An article to read on skift.com


L’UE veut renforcer les règles de propriété des compagnies aériennes


Le Kenya vise 5 millions de touristes internationaux par an


Le Kenya ambitionne d’accueillir quasiment le double de visiteurs internationaux par an, en passant de 2,7 à 5 millions de visiteurs internationaux - Depositphotos.com, dmussman

The Kenya aims to almost double its tourist traffic, rising from 2.7 to 5 million international visitors per year.

The government is counting on tourism to increase foreign exchange earnings, create jobs and support local SMEs.

According to authorities, each visitor spends on average $3,000 and generates about ten jobs, making tourism one of the main drivers of the country’s economic development strategy.

Read on traveldailynews.com


Tourisme : l’Arabie saoudite et le Maroc en tête du rebond mondial


L’Arabie saoudite affiche la plus forte progression des arrivées internationales entre 2019 et 2025 (+67%), devant le Maroc (+53%) et l'Égypte (+47%) - Depositphotos.com, happyalex

According to an analysis by Visual Capitalist based on OECD data, Saudi Arabia shows the strongest growth in international arrivals between 2019 and 2025 (+67%), ahead of Morocco (+53%) and Egypt (+47%).

In Europe, Norway signs the best rebound (+28%), while the Portugal, the Spain and the France also exceed pre-pandemic levels.

Conversely, several destinations remain lagging, notably Israel (-71%), Ireland (-32%), the United States (-14%) and Italy (-5%).

Source : euronews.com


Le « Wolf Trail » relie six pays européens sur près de 3 500 km


Le Wolf Trail, un parcours de 3 493 km reliant la Pologne à l'Italie via l'Allemagne, l'Autriche, la Suisse et la Slovénie - Depositphotos.com, Artish

Long-distance hikers have a new route: the Wolf Trail, a 3,493 km journey linking Poland to Italy via Germany, Austria, Switzerland and Slovenia.

Imagined by Jack Wolfskin from existing trails, this route requires between four and six months of walking and is aimed at experienced hikers.

Accessible free of charge, it is recommended between April and September and represents an estimated budget of 8,000 to 12,000 euros for a full crossing.

A lire sur lefigaro.fr


Insolite : un avion à vendre… pour le prix de deux cafés !

Avis aux collectionneurs : l’aéroport de Séville met aux enchères un ancien Piper PA-23 Apache abandonné depuis au moins 2018, avec une mise à prix de… 10 euros.

Avant de rêver à un vol à petit prix, mieux vaut savoir que l’appareil, officiellement déclaré abandonné après plusieurs années sans nouvelles de son propriétaire, est en trop mauvais état pour reprendre les airs.

Une occasion originale d’acquérir un morceau d’histoire aéronautique… à défaut d’un moyen de transport.

A retrouver sur euronews.com

Silverton, the Village That the Painters Saved [ABO]


À Silverton, rien ne rouille en paix : tout finit peint. © Sébastien Cros / WeTravelAustralia™

CroisiEurope


Silverton, end of day. The golden light brushes the corrugated sheets of a hangar painted in every color. An old bicycle rests against the wall. On the sign, two round-eyed emus stand guard: John Dynon Gallery. Open.

Inside, everything is painting. The walls, the beams, the objects, down to the smallest handle. In the middle of this universe, John Dynon, 72, wears a plaid shirt from the Mundi Mundi Bash and the calm smile of someone who has nothing left to prove.

« I am the mayor, the sheriff and the town », he says with a laugh.

He is not exaggerating by half. Born in Broken Hill and settled in Silverton for about forty years, John has become one of the faces of this village that history almost erased. For it is here, even before the rise of Broken Hill, that the first veins of silver, lead and zinc drew miners and fortune-seekers. It is also in this region that BHP was born, which later became one of the world’s mining giants.

Then the great vein was discovered further east. Men left, businesses closed, houses were sometimes dismantled to be rebuilt elsewhere. Silverton slowly emptied until it became almost a ghost town.

« And then the artists took it back », sums up John.

He is among them, but his path to painting is not a salon vocation. John worked underground, in the mines. He also lost many friends there.

« I wanted to get out. I knew how to draw. So I started painting, and I got out. »

The sentence is simple, without pathos. For him, art was not a hobby. It was an exit door, a way to leave the mine’s night without leaving the region that had shaped him.

I ask him if he still flees something when he paints. He smiles.

« Probably. We all run from something, right? I’m 72 and I’m still inspired. »

In a corner of the gallery, a few motorcycles recall another Silverton story. When Mad Max 2 was shot in the surrounding plains, in the early 1980s, the production sought riders. All his friends obtained roles. Not him. John was working a three-shift regime at the mine and could not free himself. The motorcycles remained in the gallery, as a wink to that missed opportunity and to this other life of the village, which over the years became a cinema-ready backdrop.

Before leaving, I ask him what he would tell a French traveler to tempt them to come here.

He does not hesitate.

« The story. And the most beautiful of landscapes. The colors, the sunrises and sunsets. »



John Dynon



A few steps from there, another workshop tells a different way of living Silverton. Michael Jones, cap firmly set on his head in the chilly morning air, works standing before his easel, brush in hand.

On the canvas, a shearing scene takes shape: a blue shed, shearers bent over the sheep, the light descending between the corrugated sheets. Around him, the walls speak of the bush. A monumental stormy sky above the plain, red gum trees, cattle seeking shade, and landscapes where the human presence always seems tiny in the face of the vast space.

Why paint?

Michael does not search for words.

« It’s my religion. It’s like breathing. I have to do it. »

What he paints, he says, is the life of the bush. He chronicles its gestures, its animals, its trades, its trees and the changes of light. His paintings do not seek to beautify the land. They aim to preserve its memory, to capture what sometimes disappears before we have understood its importance.

And Silverton, what makes it so special?

« The landscape and the light. The light that hits the land, the trees, the animals. »

John Dynon began painting to escape the mine. Michael Jones paints because he could not live otherwise. Two men, two stories, two ways of explaining why artists found here far more than a backdrop.

In this village of a few dozen inhabitants, art is not a Sunday pastime. It has become the language of the place, its trade, its second life after money, lead and zinc… and the Mad Max filming…

The mine had built Silverton, then almost emptied it. The painters gave back its colors.

Photos : © Sébastien Cros / WeTravelAustralia™



Michael Jones © Sébastien Cros / WeTravelAustralia™


Pegasus Trains: The Company That Loves Tour Operators and Travel Agencies [ABO]


David Mascorda et Guillaume de Marcillac, les deux fondateurs de Pegasus Trains - Crédit photo : Emile Rivet

CroisiEurope


Nobody knows it, or almost, but the SNCF is not the only French railway company operating on our soil.

In fact, lurking in the shadow of its big sister, there is nevertheless a company that owns a train and has been running since winter 2025.

At its head, a familiar face in the tourism industry: Guillaume de Marcillac. He is known as the former CEO of TravelFactory and as a former financial head of Egencia and Karavel-Promovacances. He now wears the hat of train chief, leading Pegasus Trains.


After a first trial run with his previous employer during the launch of the Travelski Express, to redeploy the Eurostar between London and Bourg-Saint-Maurice, Guillaume de Marcillac decided to take off and thus create his own railway company.

The first challenge was to find rolling stock. “We combed across Europe to find owners willing to lease cars and a locomotive. It required a lot of work to locate and negotiate equipment coming from different places.

Our dining car comes from the Netherlands, the sleeping cars come from Baden-Württemberg, and the locomotive from France.

There are very substantial entry barriers in rail, which explains the very small number of new entrants
“, explains the fortunate cofounder of Pegasus Trains and owner of a train set.



Pegasus Trains: “We are in slow travel,” not a high-speed train

The second hurdle was securing homologation to run the trainset in France.

We are a railway company, but I do not use the term ‘railway company’, which is a legal term. Indeed, there are three statuses in the railway world.

The first is that of an authorized candidate, which means you are recognized as credible by SNCF Réseau and SNCF Gares & Connexions. You are an official interlocutor for these companies.

The second status is called the railway license. A bit like the registration for travel agencies, it is a recognition granted by the Ministry of Transport and Bercy, based on having sufficiently strong equity and certain management characteristics.

The last grade, the highest, is the security certificate of the railway company. It is a complex process, which takes time to obtain,” he explains.

To read: Rail Charter Service: what if you charter trains?

With the license in hand, Pegasus Trains thus cannot have its trains operated by its own crews. The company must recruit staff who hold this certificate.

To find drivers, it is enough to go through SNCF or freight operators also authorized to carry passengers. There are also European operators whose core business is to hold this safety certificate, as is the case with European Sleeper.

We are in a sense an orchestrator, with the equipment on one side, the locomotive on the other and the driver. We assemble all these building blocks.

We are also in slow travel. We do not offer high speed, like TGVs or Frecciarossa. We can, in one night, travel 1,300 km.


Pegasus Trains: “We will have two train sets in operation” by the end of 2026


Pegasus Train devrait sortir de la montagne pour desservir le littoral l'été prochain - Crédit photo : Pegasus Trains

Thus, Pegasus Trains offers a journey that is slower than the TGV, but with the merit of being decarbonized.

Each train set has a capacity of between 300 and 650 passengers, depending on client needs. It includes a dining car.

The trains have an international vocation, even though they cannot travel to the United Kingdom, as the Channel Tunnel requires very specific features reserved for Eurostar.

These are trains that have already been renovated by their owner, with whom we have an agreement for the long term.

The rolling stock is not our property, so we cannot make modifications. However, it is possible for us to do a lot of exterior and interior decoration. Our trains also serve as a communication platform
“, continues Guillaume de Marcillac.

Consequently, the train becomes a marketing element for destinations and tour operators, such as Travelski.

Duly noted, buoyed by this success, after two winters of chartering for the winter-sports tour operator, the railway company aims to grow its fleet.

Our vision is that, gradually, our fleet will grow and our project is to gradually own our own trains, which we will renovate ourselves. That takes time.

Starting at the end of 2026, we will ramp up and have two train sets in operation,
rather than the single one we have today


Pegasus Trains is set to leave the mountains and serve the coast next summer


Pegasus Train : "nous allons nous adresser aux agences de voyages" et aux TO - Photo : Pegasus Trains

The first train will continue to operate between Paris and Bourg-Saint-Maurice, while the other will have a more European destiny.

The second train will depart from Amsterdam, then stop in Rotterdam, Antwerp and Brussels-Midi, before heading into the Alps.

It is intended for Dutch, Belgian, and also a little for British travelers, as Eurostar stops at Brussels-Midi.
We are in full preparation for its deployment, and once again, the Compagnie des Alpes has pre-booked it under a multi-year contract.

They are very satisfied with the initial rotations that have taken place
“, congratulates the cofounder of Pegasus Trains.

To read: Agencies, how to sell the train better?

If the rakes will run in Travelski colors for weekend rotations, weekday rotations are being considered for the rolling stock on the Paris-origin line.

A product that will be more aimed at travel agencies, group organizers, and tour operators. Departures will occur every Tuesday evening and returns on Wednesday mornings.

Our business model is not only to operate in winter but also to operate in summer, thus year-round.

Currently, we are talking with other tour operators for spring and summer 2027, in order to serve territories beyond the French mountains
“, reveals Guillaume de Marcillac.

Pegasus Trains could venture out to sail along the coast, serving urban destinations, or even offering trips abroad next year.

It must be said that this kind of product fits perfectly with events and the various festivals that take place in winter as well as in summer.


Delayed Flight and Ticket Repurchased by the Customer: Why Mediation Split the Difference [ABO]


Vol retardé et billet racheté par le client : pourquoi la Médiation a coupé la poire en deux - Depositphotos.com, dexteris

CroisiEurope


A traveler approached the Mediation following a significant delay on their return flight Tunis – Lyon in November 2024.

They requested reimbursement for the tickets repurchased in an emergency as well as compensation for the additional costs incurred.



The passenger had booked a stay in Tunisia as part of a package tour.

The return flight experienced a particularly long delay, estimated at more than 16 hours according to flight-tracking data.

Significant disruptions were reported at Tunis airport at the same time, linked to technical problems affecting operations.

Given the need to return to France on the scheduled date, the traveler purchased a ticket with another carrier for about €1,810.



What the texts say:

Legally, the Tourism Code provides that the organizer of a package tour is strictly liable for the proper performance of the services provided under the contract.

In case of non-performance of a service, the organizer must provide assistance to the traveler (accommodation, support during the wait, etc.).

The text also states that if the professional does not remedy the situation within a reasonable time, the traveler may address the issue themselves and request reimbursement of the necessary expenses. These costs must however remain proportional to the initial service.

In this case, purchasing a replacement airline ticket is justified by the need to return, but the amount is deemed high in light of the price of the initial package.

By contrast, the file shows that the assistance provided during the delay was insufficient.


What the Mediation Tourism and Travel recommends:

In these conditions, the Mediation determined that compensation was justified and recommended the partial reimbursement of the repurchased tickets to the amount of €905.07, i.e., about half of the sum spent.


Find all the practical cases from the Mediation Tourism and Travel by clicking HERE.


Non-Conforming Accommodation: Were Travelers Allowed to Leave the Hotel? [ABO]


Hébergement non conforme : les voyageurs pouvaient-ils quitter l'hôtel ? - Depositphotos.com Med_Photo_Studio

CroisiEurope


A holidaymaker turned to Mediation after two consecutive stays in Tunisia booked through the same tour operator, claiming to have suffered shortcomings in the organization and the accommodation. He was notably seeking the full refund of the second trip as well as damages.

The first stay, scheduled in Djerba in the summer of 2025, had already given rise to an accommodation difficulty from the first night due to the unavailability of the originally planned room.

An out-of-court agreement had then been reached between the parties, providing for financial compensation used to finance a second stay.

This second trip, organized in Mahdia a few days later, was in turn marred by non-conformity : the booked lodging (a superior quadruple bungalow) was not available in the form advertised on arrival.

On site, several alternatives were offered by the hotel and its partners, including separate bungalows or closely spaced double rooms, then a complete family solution at a later time.

These proposals were refused by the travelers, who left the establishment before the end of the stay and requested a total refund of the services, as well as additional compensation.



What the texts say:

On the legal front, the professional’s strict liability is engaged in cases of non-performance or poor performance of the services of a tour package (Article L. 211-16 of the Tourism Code).

The Tourism Code, however, provides that the professional may partially exempt itself from liability when it offers replacement solutions that are comparable to remedy the non-conformity.

In this case, the Mediation notes that the on-site lodging solutions reflected a willingness to rectify on the part of the providers. If they did not exactly match the initially booked service, they cannot be considered clearly insufficient in view of the circumstances.


What the Tourism and Travel Mediation recommends:

The rejection of these alternatives and the guests’ early departure therefore does not allow placing all the financial consequences of the interrupted stay solely on the professional.

However, the initial non-conformity of the accommodation is recognized and entitles a price reduction.

Under these conditions, the Mediation deemed that an amicable settlement could be reached and recommended a partial refund equal to 25 % of the price of the second stay.


Find all the practical cases of the Tourism and Travel Mediation by clicking HERE.