Green Is Our Gold: Sustainability Becomes a Major Tourism Draw in Australia [ABO]


Tourism Australia a lancé en mars 2026 son initiative "Green is Our Gold" - DepositPhotos.com, bennymarty

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When 77% of international travelers say that sustainability is important in their daily lives, and 70% that it influences their travel choices, a long-haul destination can no longer merely promise spectacular scenery.

Tourism Australia has understood this.

Launched on March 19, 2026, at the Destination Australia conference in Melbourne (Narrm) in front of 800 professionals, the initiative “Green is Our Gold” now structures the country’s sustainable commitment.

At the Australian Tourism Exchange 2026 in Adelaide, the program was placed at the heart of professional conversations, including those aimed at European markets.



Five Pillars, a Toolbox, 360,000 Businesses

Green is Our Gold brings together the Australian tourism industry around a shared promise“, explains a spokesperson from Tourism Australia’s Sustainability and Communications team met in Adelaide.

According to her, operators who sign the Green and Gold Promise access a practical toolkit containing operational sustainability tools and on the five pillars to embody.

These five pillars, formalized by Tourism Australia, have become the common grammar of Australian responsible tourism:

Celebrate Community : support local players and their businesses,

Embrace Culture : share heritage, including the stories of the First Nations,

Preserve Place : protect natural and iconic environments,

Respect Wildlife : ensure the health of the wildlife unique,

Take Care : encourage responsible travel, in the manner of locals.

More than 360,000 Australian tourism businesses are targeted by this rollout.

The momentum was confirmed at ATE26: more than 1,000 professionals signed the Green and Gold Promise during the fair, marking their formal commitment to the five principles.

The official engagement platform is accessible at greenisourgold.australia.com, where operators and organizations can sign the charter and download the practical kit.

The program is designed to last. The spokesperson describes “Green is Our Gold” as a lasting platform, designed to endure over time.

Phase 1, extending until 2027, aims to mobilize the industry. Phase 2 includes gradual integration into the Aussie Specialist program, which will directly affect French agencies trained by Tourism Australia.


Robin Mack: “Green is Our Gold is a Call to the Industry”


Manifeste "The Green and Gold Promise" - Illustration Tourism Australia

In an interview with TourMaG in Adelaide, Robin Mack, Managing Director of Tourism Australia, defends a strong industry conviction. “Green is Our Gold is a call to the industry to go even further,” he asserts.

Australia has a solid history of sustainable growth in tourism, and many companies have already integrated sustainability, delivering world-class experiences that respect our natural environments, cultures and communities.

For Robin Mack, two logics converge. First, that of the First Nations: “Our First Nations culture and sustainability are deeply linked.” Then that of geography: “We cannot escape our location. It’s a long flight to get here. When travelers are on site, we must show them how well we practice sustainability on the ground.

The initiative fits within the national THRIVE 2030 framework and complements the National Sustainability Framework for the Visitor Economy launched in 2023.


Between Industry Commitment and Carbon Accounting: a Balancing Equation

The initiative is not universally welcomed. At ATE26, several professionals highlight the paradox of a country that heavy invests in mining while access remains reserved for long-haul travel.

The critique has its legitimacy. But industrial awareness, on the scale of a continent, nonetheless marks progress.

The whole challenge now lies in transmission. That the program reaches regional operators and small firms, that agents pass the baton to their clients, and that these clients in turn accept concrete gestures, such as choosing a reusable water bottle over a plastic bottle, in a country where tap water is drinkable everywhere.

Transmission, in short, as the implicit fifth pillar of the program.


Sébastien Cros

CSR and PR: How to Show Your Commitments Without Greenwashing [ABO]


RSE et communication : les clés pour valoriser ses engagements sans greenwashing - Depositphotos.com, katiindies

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TourMaG inaugurated, on May 29th, a brand-new event for members of its MemberShip Club.

A webinar led by one of its experts and devoted to a topic that has become essential for the players in tourism: responsible communication and the promotion of CSR commitments.

It was therefore Camille Le Guilloux, trainer in marketing and responsible communication and a columnist for TourMaG, who led this session of decryption of best practices for communicating about environmental actions without falling into the traps of greenwashing.

During this presentation, participants were notably able to revisit the central role of communication in the support of the ecological transition.

The speaker reminded that responsible communication is not limited to promoting CSR actions, but also involves questioning the impact of the messages conveyed and their coherence with the company’s real commitments.



CLICK ON THE ATTACHED FILE BELOW TO DOWNLOAD THE WEBINAR PRESENTATION

webinaire_rse_membershipclubbytourmag.pdf
Webinaire_RSE_MembershipClubByTourMaG.pdf
 (3.28 MB)


Four Golden Rules for Showcasing Your Commitments

The webinar also allowed revisiting the “four golden rules” of responsible communication: relying on tangible evidence, measuring the impacts of messages, respecting all stakeholders, and ensuring coherence between the displayed commitments and the actions taken.

A large portion of the session was devoted to greenwashing, defined as any communication likely to mislead the public about the reality of environmental performance of a product, a service, or an organization.

The consequences can be significant: loss of consumer trust, damage to reputation, legal risks and a slowdown of the ecological transition.

To avoid these pitfalls, several recommendations were shared, notably the need to prioritize quantified data, to nuance certain environmental terms, and to be transparent about the limits of the undertaken efforts.

In conclusion, Camille Le Guilloux invited professionals to prioritize sincerity and progress over perfection, while cautioning against another emerging risk: greenhushing, which involves stopping all communication about environmental initiatives for fear of criticism.

As a bonus, here is the link to the video on the eco-design of print materials mentioned during the webinar : www.youtube.com/watch?v=HrtYDNT4_7M


Amelia Brille Published by Amelia Brille TourMaG.com Editor
See all articles by Amelia Brille

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Sargassum Presence: Can the Agency Be Held Liable? [ABO]


Présence de sargasses : la responsabilité de l'agence peut-elle être engagée ? - Depositphotos.com Auteur ArkadijSchell

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Two female travelers turned to Mediation following a Caribbean stay, claiming they had endured degraded accommodation conditions. They were requesting a full refund of their trip.

The clients had booked a package tour with a travel agency for a stay at a seaside establishment. They report several difficulties encountered on site that, in their view, affected the quality of the stay.

They specifically mention sanitary conditions that they deem degraded, as well as a strong presence of sargassum along the coast, making swimming difficult and limiting access to the hotel’s outdoor spaces. They also report material inconveniences after swimming and substantial stress that, upon their return, led to medical examinations.

They further indicate that they could not alert the agency on site due to connectivity problems.

They believe they were deprived of the normal enjoyment of their stay and request a full refund of the services.

In response, the travel agency states that the establishment had been selected by the clients with full knowledge. It notes that the presence of sargassum is a natural phenomenon in this geographic area, which can be amplified by recent weather conditions. It also argues that no complaint was made during the stay despite exchanges with the agency’s staff.



What the texts say:

Legally, Article L.211-16 of the Tourism Code provides the professional’s strict liability for carrying out the services included in a package holiday, unless it is proven that the damage resulted from the traveler, a third party, or exceptional and unavoidable circumstances. Article L.211-8 also imposes a clear and complete pre-contractual obligation to inform about the essential characteristics of the stay.

Because the sargassum phenomenon is a known and recurring natural event in the area, it should have been the subject of clear and intelligible prior information from the professional, in order to allow travelers to book with full knowledge.

If this natural phenomenon itself is not, by itself, capable of giving rise to compensation, provided that it does not constitute a fault attributable to the professional, the lack of prior information is treated differently.

Indeed, it is this formal lack of information on an essential feature of the stay that can engage the professional’s liability and justify compensation. The file also shows that the presence of sargassum indeed altered the conditions for using the coast and the establishment’s outdoor spaces, thus partially affecting the quality of the services.


What the Tourism and Travel Mediation recommends:

Since the stay has already been consumed, a full refund cannot be considered. The Mediation also notes that it is not competent to rule on medical or bodily damages claimed.

Under these conditions, and in order to amicably settle the dispute, the MTV recommends granting compensation in the form of a credit, based solely on the lack of prior information regarding the presence of the sargasses.


Find all the practical cases of the Tourism and Travel Mediation by clicking HERE.


Tourism Careers in the AI Era: Technological Change or the New Hospitality? [ABO]


L’IA ne transforme pas seulement les métiers du tourisme existants, elle fait apparaître de nouvelles fonctions - DepositPhotos.com, BiancoBlue

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Artificial intelligence is no longer a speculative topic in French tourism.

In under three years, it has established itself within travel agencies, tourism offices, hotels, booking platforms, airlines, and even the professions of cultural mediation.

Behind the trend, a tangible reality is taking shape: AI already reshapes professional practices, the skills expected, and the relationship between travelers and destinations.

The phenomenon is all the more significant because tourism is a sector characterized by abundant human interactions, data, and personalization. AI therefore acts simultaneously on three dimensions: automating repetitive tasks, augmenting human capacities, and creating new services.

Moreover, according to a study by OPCO Mobilités dedicated to “Artificial Intelligence in Travel Jobs in 2025,” usages are spreading rapidly across sector companies, even though maturity levels remain highly uneven.

The study highlights that AI is now seen less as a peripheral innovation and more as a structural transformation of travel professions.



A transformation comparable to the arrival of the Internet

For many professionals, AI represents a disruption on a scale comparable to the web’s emergence in the 2000s or the smartphone revolution of the 2010s.

In the tourism trades, the earliest uses developed around chatbots, recommendation engines, or hotel revenue management.

Today, generative AI enables the production of content, the construction of personalized itineraries, the automation of a portion of customer relations, and assistance to staff in their daily tasks.

Also read: Artificial Intelligence: How to Use It Daily in Travel Agencies?

This evolution touches nearly the entire travel chain: inspiration and search for stays, booking, customer relations, hotel operations, flow management, territorial marketing, heritage mediation, data analysis, HR management and training.

The challenge is no longer purely technological. It becomes organizational, human, and strategic.


The jobs most affected

TRAVEL AGENTS: from seller to “augmented travel designer”

The role of a travel agent is among the most exposed to generative AI. Long focused on booking and information access, it is shifting toward advisory duties, expertise, and emotional support. Travelers already use ChatGPT, Gemini, or Claude to prepare itineraries, compare destinations or generate customized programs.

The added value of the professional thus lies not in access to raw information, but in the reliability of recommendations, the safety of itineraries, deep destination knowledge, the ability to create bespoke experiences, and human guidance.

AI thus becomes an assistance tool. It helps draft commercial proposals, create complex itineraries, produce quotes, respond quickly to requests, and personalize offers.

French platforms such as Galdeo are developing automated quotation and travel notebook solutions for bespoke travel professionals. The profession gradually shifts toward the role of an “augmented travel designer,” where humans retain roles of arbitration, creativity, and relationship.

HOTEL INDUSTRY: automate without dehumanizing

Hospitality is another major testing ground. AI is used for dynamic pricing, demand forecasting, energy optimization, automated check-ins, conversational assistants, review management, satisfaction analysis, and predictive maintenance.

New API-first PMS like those developed by Mews or Cloudbeds facilitate the integration of automation and predictive analytics.

But hospitality remains a sector where human warmth remains central. Several groups now emphasize an “AI + human” logic rather than a wholesale replacement of staff.

Industry leaders remind that automation should free time to strengthen high-value interactions: front desk, concierge, guest experiences, and handling delicate situations.

In other words, fewer repetitive tasks, more attention paid to the guest.

TOURISM OFFICES AND DESTINATIONS: toward “conversational destinations”

Destination management organizations (DMOs) are entering a new phase as well. Generative AI profoundly reshapes content production, multilingual translation, social media dissemination, visitor relations, data qualification, flow and behavior analysis.

Tourism offices are already piloting conversational assistants capable of replying to visitors 24/7 in several languages.

The emergence of “conversational destinations” is likely to be one of the major shifts to come: tomorrow, visitors will converse directly with territorial AIs able to recommend experiences, manage mobility, book activities, or tailor suggestions in real time.

Actors such as Ask Mona or Moovtoo are already working on conversational experiences applied to heritage, museums, and cultural territories. This evolution changes the roles of communications officers, community managers, and tourism promotion managers.

The skills expected evolve toward editorial leadership, supervision of AI content, conversational strategy, data management, and the analysis of user behavior.


The new roles that are emerging

AI is not only transforming existing professions: it is creating new roles.

Among emerging profiles in tourism:

AI Content Manager: a professional responsible for supervising AI-produced content (texts, images, videos, translation, editorial coherence, search engine optimization).

Tourism Prompt Designer: a specialist in crafting AI prompts tailored to tourism uses (creating itineraries, client responses, mediation scenarios, marketing production).

Head of AI & Customer Experience: a hybrid role spanning marketing, customer relations, and innovation, tasked with steering conversational tools and personalisation.

Territorial Data Analyst: a profile increasingly sought to analyze attendance, mobilities, visitor behaviors, tourism consumption, e-reputation, and campaign performance.

Tourism AI Trainer: the surge in needs for cultural acclimation is creating a substantial training market. Many organizations now offer modules dedicated to AI applied to travel, hospitality, or destinations.


L’IA agentique : prochaine révolution ?


Vers une nouvelle hospitalité ?

The real challenge of artificial intelligence in tourism is likely not solely technological, but profoundly cultural.

AI pushes the sector to redefine what makes its human value: the attention given to visitors, the personalization of experiences, the quality of guidance, mediation, emotion, and the relationship.

Professionals who extract the most benefit from these tools will probably not be those who attempt to replace humans, but those able to use technology to strengthen the quality of hospitality and free up time for high-value interactions.

Tourism thus enters a paradoxical phase: the more services become automated, the more human authenticity becomes precious.

AI does not herald the disappearance of tourism jobs; it accelerates their transformation and forces destinations, businesses, and schools to rethink the training of professionals.

The question becomes strategic: how can we master technologies while preserving the very essence of welcome and human connection?



Brice Duthion - Photo : BD

Brice Duthion is the president and founder of the agency “Les nouveaux voyages extraordinaires” (LNVE), specializing in consultancy, conferences, and communication.

He engages with numerous public and private actors in his areas of expertise: tourism and hospitality, culture and heritage, territories and public policy.

[email protected]